To manage the different data flows from various data sources(including both upstream and downstream) using visual representation. The usecase is to track various user activities from multiple sources within the enterprise.
Solution Architect at MIMOS Berhad
Pentaho is best fit for small and medium enterprises where the quantity of data and the workload are not critical.
What is our primary use case?
How has it helped my organization?
Making business decision easily and efficient by simplifying the Performance Management of each business units on timely basis.
What is most valuable?
Ad-hoc reporting (available only in Enterprise Edition) GEO-referencing using Google Maps ETL (Pentaho Data Integration) Support for both JasperReport, BIRT
What needs improvement?
QueryByExample Portal support for Liferay No collaborative BI Auditing / User-Profiling is available only in Enterprise edition
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Pentaho Business Analytics
June 2025

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For how long have I used the solution?
7 years
What do I think about the stability of the solution?
Very rarely
What do I think about the scalability of the solution?
No
How are customer service and support?
Customer Service:
3 (out of 5 scale)
Technical Support:
3 (out of 5 scale)
Which solution did I use previously and why did I switch?
No
How was the initial setup?
It is easy
What about the implementation team?
In-House
What's my experience with pricing, setup cost, and licensing?
Completely using community edition along with features implemented on top.
Which other solutions did I evaluate?
No, but now evaluating both SpagoBI and Jasper
What other advice do I have?
Study, Analyze and Compare with other platforms feature according to your requirements. Following are the nice features of Pentaho: Ad-hoc reporting Support for both JasperReport,BIRT Dashboard using JFreeChart
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Identity and Access Management Engineer at a financial services firm with 10,001+ employees
Easy to install, easy to use, the free edition meets our needs
Pros and Cons
- "Easy to use components to create the job."
- "Logging capability is needed."
- "Version control would be a good addition."
What is most valuable?
Easy to use components to create the job.
What needs improvement?
- Logging capability.
- Version control would be a good addition.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
A lot of time jobs get stuck, causing them to lock out and fail to run, until we kill them.
What do I think about the scalability of the solution?
I have not needed to scale this product so far.
How are customer service and technical support?
Open community, you can find good responses at a high level for the free edition. I have not used the commercial version which includes support.
Which solution did I use previously and why did I switch?
This is first solution I have used and I like it.
How was the initial setup?
Simple, easy to install.
What's my experience with pricing, setup cost, and licensing?
Free and commercial versions are available.
Which other solutions did I evaluate?
We did not evaluate other options as this one is free.
What other advice do I have?
Good for any size organization. There are other products and vendors available to better handle errors and logging, but for us, the free version of Pentaho is good enough to satisfy our needs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Pentaho Business Analytics
June 2025

Learn what your peers think about Pentaho Business Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
Director Tecnologia
Increases productivity and lowers costs, though should improve the construction of its dashboards
Pros and Cons
- "I use the BI Server, CDE Dashboards, Saiku, and Kettle, because these tools are very good and highly experienced."
- "Pentaho, at the general level, should greatly improve the easy construction of its dashboards and easy integration of information from different sources without technical user intervention."
What is most valuable?
I use the BI Server, CDE Dashboards, Saiku, and Kettle, because these tools are very good and highly experienced.
How has it helped my organization?
The first eight years, I used this tool in one company. Now, I have some customers who hire me to give them advice. I have a couple of great customers in my country and they are very satisfied because they have increased productivity and lowered costs.
What needs improvement?
Pentaho, at the general level, should greatly improve the easy construction of its dashboards and easy integration of information from different sources without technical user intervention.
For how long have I used the solution?
For 12 years. I have been using Pentaho CE 6.0 and 7.0. Last year, I implemented Pentaho CE 5.0.
What do I think about the stability of the solution?
I am actually trying to use Pentaho 7.0 CE and determine if it has some issues. In Pentaho EE, I have several years using it without having issues.
What do I think about the scalability of the solution?
No, it is a highly experienced tool. It can do anything.
How is customer service and technical support?
Really, I don't know about the support of Pentaho EE. As for the support of Pentaho CE, it is bad. Fortunately, I am highly experienced and use it very little.
How was the initial setup?
To start, the first configurations were very difficult. I started with the CE version and without good documentation or support. I spent years learning for myself.
What other advice do I have?
Hire specialized support for Pentaho. If customers want a professional tool and have the money, they should invest in the enterprise version of Pentaho or hire a company from your country specializing in Pentaho with high experience.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a tech consulting company with 51-200 employees
Helps us build decision supported systems.
What is most valuable?
Here are the valuable features:
- Open source solution
- Fully integrated
- Customizable
- Extensible with a large community behind it
- Has a powerful ETL process (Pentaho Data Integration)
How has it helped my organization?
It helps us build decision supported systems. The use of MicroStrategy improved the decision-making process through enterprise report automation and corporate information management.
What needs improvement?
I would like to see self-service analysis and front-end tools.
The "self-service" feature of all BI tools deals with let final user (normally not tech one) do his/her work navigating data in a freely and not organized way.
Is exactly the opposite as create and manage a DW where data, metadata, are known and processed before.
Normally, traditional BI tools are more complex and complete managing traditional DW and in recent years other BI tools (like Qlik and Tableau for example) appears to fulfill this features.
For how long have I used the solution?
We have used this solution for five years.
What do I think about the stability of the solution?
There have been no stability issues. There were some minor bugs that were fixed by the manufacturer in their regular patches.
What do I think about the scalability of the solution?
There have been no scalability issues. Pentaho is based on industry standards to build scalable solutions. It’s very simple to scale up, horizontally, and vertically.
How is customer service and technical support?
Technical support is good.
How was the initial setup?
The installation had medium complexity. There is good documentation, but you have to follow certain procedures before using it.
What's my experience with pricing, setup cost, and licensing?
This solution has an open source philosophy. There is a community edition without license costs, although it takes some more time to develop.
There is also an enterprise option that allows you to perform certain tasks easily and includes support.
What other advice do I have?
Have a global and corporate design in mind. However, start with a particular area, small and well-defined.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Pentaho Specialist/Free Software Expert at a tech services company with 10,001+ employees
One has only to enable the jobs and transformation to take advantage of PDI's clustering abilities.
What is most valuable?
Pentaho is a suite with five main products: Pentaho Data Integration for ETL, Pentaho Business Analytics Server for results delivery and development clients Report Designer, Metadata Editor and Schema Workbench.
Pentaho Data Integration's (PDI, former Kettle) features and resources are virtually unbeatable as it can handle everything from the smallest Excel files to the most complex and demanding data loads. It's able to scale from a single desktop computer to lots of nodes, on premises or in the cloud. Not only is it powerful, but it is also easy to use. I have never worked with anything else, like Informatica's PowerCenter or Microsoft's SSIS but I have always taken the opportunity to inquire who has. Lastly, PDI is easier to use and achieves more with less effort than those other products.
Then there is the Pentaho BA Server, built to be the linchpin on BI delivery for enterprises. It is built on a scalable, auditable platform able to deliver from dashboards and reports to OLAP and custom-made features. It supports background processing, results bursting by e-mail, load balacing (through native Java Webserver - like Tomcat - load balancing features), integration with corporate directories services as MS Active Directory and LDAP directories, with account management and lots of bell and whistles.
The suite's plugin architecture deserves a special remark: Both PDI and BA Server are built to be easily extended with plugins. There are two plugins marketplaces, one for PDI and onde for BA Server, with a good supply of diverse features. It all those plugins are not enough, there are means to develop you own plugin either coding in Java (mostly for PDI) or, for the BA Server, with point-and-click ease with Sparkl, a BA Server plugin for easy development and packing of new BA Server plugins (but some need of JavaScript, CSS and HTML is needed.)
Any company is able to design and delivery a deep and embrancing BI strategy with Pentaho. At its relatively low prices, when sided with comparable competition, the most valuable features are the data integration and the results delivery platform.
How has it helped my organization?
I work for the largest government owned IT enterprise in Brazil, employing over 10.000 people with yearly earning in surplus of half billion dollars. Designing and delivering timely BI solutions used to be a bogged down process because everything involved license costs. With Pentaho we were able to better suit our needs and better serve our customers. We use CE were for our departamental BI needs, and deliver solid service to our customers using paid licenses. Also, in being so complete, Pentaho has enabled a whole new level of experimentation and testing. We can completlly evaluate a customer need with CE licenses and then delivery the solution at a price, assembling it over EE licenses. We need paid support for our customers in order to be able to timely answer any outage.
What needs improvement?
Pentaho has a solid foundation and decent user interfaces. They are lacking, however, in the tool space for data exploration/presentation. The recent Data Discovery trend put a lot of strain on visual data analysis tools suppliers and Pentaho has chosen to strengthen their data integration features, aiming for Big Data and Hadoop growing market. The work on visual data exploring tools was then mainly left for the community to tackle on.
So, there is room for improvement regarding graphical interface for data exploration and presentation. Please note that there is no wanting for decent tools, only that the tools are not as sharp and as beautiful as QlikView, for instance. Pentaho delivers, no question, it only does not pleases the eye that much.
For how long have I used the solution?
I have been using the whole Pentaho suite for nine years. I have also self-published a book on Pentaho and regularly write for my BI/Pentaho blog.
What was my experience with deployment of the solution?
Being such a young product, experiencing fast evolution and rapid company growth, not every time things are bug free. Every new release cames in with its share of new bugs. Any upgrades were not without concerns, although there were never risk of losing data - Pentaho is simple to an extreme and hardly we find some nasty dependency hurting our deliveries.
The main deploy problems were with LDAP and Apache integration. There is a need for quite some knowledge on web servers architecture to allow a team a smooth delivery experience.
What do I think about the stability of the solution?
We did encounter stability issues. Being a data intensive application, Pentaho is quite sensitive to RAM limitations. Whenever not enough RAM is allocated for it to work, it would progressively slow down to a crawl and then to a halt. Lots of well managed disk cache and server clustering aleviates it though.
What do I think about the scalability of the solution?
Pentaho scales really very well.
Pentaho Data Integration scalation is a breeze: just setup the machines, configure the slaves and master and that is it. One has only to enable the jobs and transformation to take advantage of PDI's clustering abilities, and that might be tricky but easy nonetheless. Bottom line of data integration scalability is limited to developers ingenuity on data processing compartmentalization so processing parallelization and remote processing become profitable for clustering.
Pentaho BA Server also scales well, on a quite standard load balancing scheme. Being a regular and well behaved Java program, the Pentaho BA Server is enabled to be clustered on the Java web server, like JBoss, or in a Apache/Tomcats multi-server loading balancing schema.
It is not for the amateur Pentaho administration to do it, however. In fact, a Pentaho administrator alone probably will have a degree of difficulty to achieve server scaling, and would be better of having help from web server clustering professionals.
How are customer service and technical support?
Customer Service:
My company has been served only be the Brazilian Pentaho's representative, which are knockout good guys and gals, which deliver it at any cost! They have even brought in Pentaho technicians from USA to assess some of our issues. Only kudos to them. I cannot opine on US or Europe support, but I have no reason to think less of them.
Technical Support:Technical support is a mixed issue with Pentaho. As previously stated, it is a young product, from a young company. The technical support by the means of instructions manuals, fora, Wikis and the like is quite good. However, the fast growing has left some breaches along the documentation body.
For instance, I needed to find how to enable certain feature on reporting designing. I was not able to find it in the official help guides, but there was the project leader blog where I found a post talking about it. With the correct terming I was able to look for it in the International Forum, where lying there was the answer I was in need of. So, overall it is good, but it is still in the road for a complete and centralized, well managed, gapless documentation body.
Which solution did I use previously and why did I switch?
In fact we are still using the whole lot: MicroStrategy, Business Objects, and PowerCenter. We have not turned off all those implementations, only Pentaho clang all around us like weed - it is so easy to start using and gives results with so little effort it is almost impossible to use something else. Most of the time, we offer other options only at the customers requesting. Otherwise, left to us, we are most likely to propose using Pentaho.
How was the initial setup?
Hard answer: both. We got up to delivering results in almost no time. However, a sizeable lot of little vicious details kept resisting to us - most issues with stability, latter associated with RAM limitations, and user management, tied to LDAP integration. Part of the said difficulties stemed from bugs, too, so there were only a matter of time waiting for Pentaho to fix them,
After that the customer kicked in a lot of small changes and adaptations, truly to the "since-we-are-at-it"-scope-creep-spirit (some rightful, some pure fancy), which had us and Pentaho scratching our mutual heads. In the end we kinda helped them advance some updates in the Server. And delivered all that was asked.
What about the implementation team?
We started with our in house team and when things started to get too much weird or complicated the vendor team landed in. After that first fire baptism we got a couple of hard boiled ninjas that were able to firefight anything and the vendor team was sent back home, with praises.
What was our ROI?
No ROI for us. The company I work for has no business approach to BI strategy. All we, as a company care, is to make the customer happy and that has the cost of not letting us turn down some unprofiting projects. So, Pentaho is a good tool and capable of delivering millions of dollars on new/recouped/saved revenue, but we are not posing for that.
Thinking a bit more, the mere fact we are able to deliver more, and hence take more orders, might be seem as a return on our investment. Yet I can't exact a number, for even this kind of return is a little unclear.
What's my experience with pricing, setup cost, and licensing?
Pentaho is cheap, and becomes cheaper as your team master it. However, it would be a total waste of good dollars to believe my word. Try it for free and go look for professional support from Pentaho. You can also try to compare other tools with Pentaho, but keep in mind that, appart from SAS, all other tools compete on a part of Pentaho. So you must assembly a set of different products to fully compare to it.
Let us say you are going to build a standard dimensional data mart to serve OLAP up. Pentaho has a single price tag, which must be matched to a MicroStrategy PLUS Informatica PowerCenter to make for a correct comparison.
The Community Edition, a free version, is not short on features when compared to the Enterprise Edition, it is just a bit uglier.
To match a Pentaho license price with only either one will give wrong results.
Which other solutions did I evaluate?
Pentaho was a total unknown product back in 2006-2007. We ran several feature comparison sheets. The biggest and most controversial were against Informatica's PowerCenter and MicroStrategy Intelligent Server. Both were matched with Pentaho at some degree, and few things Pentaho was not able to deliver then. But, and this is a rather strong but, most of the time Pentaho had to be tweaked with to deliver that itens. It was a match, allright, but not a finished product by then.
Since that time the suite has evolved a lot and became more head to head comparable with the same products.
What other advice do I have?
Pentaho has a huge potential to deliver quite a lot of BI value. But on those days when BI is regarded as a simple multidimensional analytics tools, it seems a bit bloated and off the mark. It is so because Pentaho is not aimed to be flashy and eye-pleasing for a commomplace reporting monger (reporting is the farthest you can get from BI and still smell like it), and it requires a bit of strategy to allow for ROI. If you are looking for tools for immediate, prompt, beautifull remmedy, Pentaho might not be your pick. But if you know what you want to acomplish, go on and try it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Reporting and Big Data Analyst (BI Development and Data Science) at a energy/utilities company with 10,001+ employees
It has helped us form great visualizations at practically no cost since we built end to end open source architecture.
What is most valuable?
- Open Source Community Edition feature - helped us a lot with our budget in the beginning of our project
- Ability to produce different types of visualizations (on par with Tableau) - map, pie, bar, heat map, table etc. Several other different options like exporting to CSV, downloading a table and so on
- Ability to integrate with different databases seamlessly - Hadoop, MySQL etc
- Ability to highly customize the dashboards to the developer's preference.
How has it helped my organization?
Helped us form great visualizations at practically no cost since we built end to end open source architecture. This has helped in gaining business insights for us. We have also learned a lot from the development perspective since this is more of a developer's tool than tools like Tableau/Qlikview that are pretty much automated.
What needs improvement?
A lot of room for improvement! (for the Community Edition. We are a big telecoms company and we deal with a lot of data,. approximately two million per day. It is too slow in rendering it. Also, certain features aren't available in the Community Edition like geo maps which we made possible through intensive coding.
The Enterprise Edition is too pricey. I must warn you that to use Pentaho, the developer must have a good knowledge on javascript, HTML, CSS, and advanced SQL concepts.
For how long have I used the solution?
We've used it for a year.
What was my experience with deployment of the solution?
Deployment is an issue only if you have a very specific ask of the system.
What do I think about the stability of the solution?
With a complex and large volume database stability becomes an issue.
What do I think about the scalability of the solution?
With a complex and large volume database scalability becomes an issue.
How are customer service and technical support?
Pentaho has a good community support - forums.pentaho.com and there are a lot of other forums.
Which solution did I use previously and why did I switch?
We were using Tableau with not many problems at all. it is a great tool. We switched to Pentaho to help with our budget at that time. Also, for its web application capacity as anyone with the right permissions can access the dashboards with just a link. and they don't need to have a license to access.
How was the initial setup?
It is easily downloadable from the website. Tutorials are available on YouTube for installation of Pentaho, but it becomes difficult when your requirements are specific, such as the incorporation of Hadoop, when there is no tutorial available for that. Also, when you encounter a problem, there is not much support you can expect, but a good cloud team can definitely help resolve the installation issues.
What about the implementation team?
It's an in-house one. It is easily downloadable/install-able but not very easily customize-able. We had a lot of problems before we could have a working version of Pentaho. The JAR files need to be specific. We need people in our team that are good with building VMs/cloud computing for implementing the server version of pentaho. We cannot ignore the importance of a maintenance team to cope up with any on going problems (you would like to expect a bunch).
What's my experience with pricing, setup cost, and licensing?
I know that price is very high for Pentaho Enterprise Edition. I think it's $250,000 per year. It's worth it only if you need a web application with features like that of Tableau's. If you are to buy something, I would suggest Tableau. It depends on your needs and how you plan to collect the data, but if you will be able to manage with the features that are available in Community Edition, then Pentaho is a good option.
Which other solutions did I evaluate?
We chose Pentaho over five other Big Data supporting BI solutions.
What other advice do I have?
Research it and know your needs.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Analyst at a recruiting/HR firm with 51-200 employees
It enabled seamless data movement from one system to another. Debugging and logging needs to improve.
What is most valuable?
Transformations. The wide range of transformations that are available in product suite, enable me to do data cleaning, transformation and mapping. I have used Pentaho mostly for ETL purposes.
How has it helped my organization?
Pentaho was used for data massaging in a system integration project. It enabled seamless data movement from one system to another. The biggest advantage of using this tool was that it support a wide range of input and output formats
What needs improvement?
Debugging and logging needs to improve. Not all the time debugging gives the accurate picture of what is going wrong with the jobs or transformations.
For how long have I used the solution?
I've been using it for one year.
What was my experience with deployment of the solution?
We've had no issues deploying it.
What do I think about the stability of the solution?
It's been stable.
What do I think about the scalability of the solution?
Data type mismatch issues causes a lot of error in the transformations, which I believe at times make it difficult to scale. For example in many transformations you have to mention the data type of the data and if the input file changes the data type, these transformation also needs to be updated. Hence one data type change in the input file have cascading effects
How are customer service and technical support?
I've never had to use it, but they do have a strong online community.
Which solution did I use previously and why did I switch?
There was no previous solution in place.
How was the initial setup?
It was straightforward, as there was not much of configuration was involved.
What about the implementation team?
I was the vendor team who implemented this solution for the client.
What was our ROI?
It's difficult to predict the ROI as it was just a component of the system.
What other advice do I have?
The tool is easy to implement, but it needs technical acumen to do so. In other words although it look like a simple drag and drop kind of tool, it can be fairly complex.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Researcher/Data Scientist at a tech services company with 51-200 employees
The data integration feature is the most valuable feature for us.
Valuable Features:
The data integration feature is the most valuable feature for us.
Improvements to My Organization:
We've used Pentaho since 2007 in many open source business intelligence projects.
Room for Improvement:
The dashboards and reports could use more improvement to show more data and to provide more analysis.
Use of Solution:
We've used it since 2007.
Deployment Issues:
We haven't had any issues with deployment.
Stability Issues:
We haven't had any issues with stability.
Scalability Issues:
We haven't had any issues with scalability.
Initial Setup:
It's straightforward and we haven't really encountered complexities in the initial setup that we can't handle.
Disclosure: My company has a business relationship with this vendor other than being a customer. Consultants

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Updated: June 2025
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The recent version of pentaho supports various integration such as Big data tools, SAP etc., for efficiently create/schedule/run the transformation/job in standalone/cluster environment.