Service and Support
ReadyTalk customer service consistently receives high praise for being excellent, world-class, and outstanding. Many describe it as quick, friendly, and professional, emphasizing strong personal relationships and easy accessibility. Users find their technical support quick to respond and provide effective solutions. The support team is recognized for their competence and willingness to help, addressing issues swiftly and seeking feedback to improve their service.
Deployment
Users find ReadyTalk's initial setup to be straightforward and simple. It is easy to work with, not complex, and works well on Apple computers, with previous PC issues resolved. Starting is easy, and there is an opportunity to learn through webinars while using support as needed. Each team member benefits from having their own chairperson account. The deployment team is praised for their effectiveness.
Scalability
ReadyTalk is generally praised for its scalability, accommodating meetings ranging from three to over 300 participants without issues. However, users express a concern about the 150-participant limit requiring a moderator, particularly since they feel capable of managing larger gatherings independently. They appreciate the flexibility but seek more support outside the United States.
Stability
Users report that ReadyTalk exhibits reliable stability, with most experiencing no difficulties. A couple mention minor setbacks but overall echo a positive consistency.
