We use OpenShift for Health and Human Services to build an integration platform and deliver services. We use it to support public sector companies and organizations and we build an integration platform for the Medicaid information system.
We started using OpenShift because we have an alliance and connection with them from one of our previous projects.
Director at a financial services firm with 10,001+ employees
Cloud-based Kubernetes solution used to build integration platforms and offers good customer support
Pros and Cons
- "We want to build a solution that can be deployable to any cloud because of client requirements and OpenShift allows us to do this."
- "This solution could be improved by offering best practices on standardization and additional guidance on how to use this solution."
What is our primary use case?
How has it helped my organization?
We want to build a solution that can be deployable to any cloud because of client requirements and OpenShift allows us to do this.
What needs improvement?
This solution could be improved by offering best practices on standardization and additional guidance on how to use this solution.
For how long have I used the solution?
I have been using this solution for two years.
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What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
We are not yet using this solution in production so I cannot speak to scalability yet.
How are customer service and support?
The customer support for this solution is good. We have a consulting agreement, so we are getting good support.
I would rate their support an eight out of ten.
How would you rate customer service and support?
Positive
What was our ROI?
We do see a return on investment from using the solution.
What other advice do I have?
I would advise others to review the applicability of the solution to your business. There can be some limitations on the usage of this solution for some products and software.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
Software Engineer at a tech services company with 10,001+ employees
Open-source solution that gets better with each update
Pros and Cons
- "The initial setup is simple, and OpenShift is open-source, so it's easy to install on any cloud platform."
- "OpenShift's storage management could be better."
What needs improvement?
OpenShift's storage management could be better. In the next release, OpenShift should include a console for running scripts.
For how long have I used the solution?
I've been working with OpenShift for a year.
What do I think about the stability of the solution?
OpenShift is stable.
What do I think about the scalability of the solution?
OpenShift is easy to scale.
How was the initial setup?
The initial setup is simple, and OpenShift is open-source, so it's easy to install on any cloud platform.
What other advice do I have?
OpenShift 4 is more convenient than 3 because it has better features, which is characteristic of OpenShift's update history. I would rate OpenShift as eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Red Hat OpenShift
January 2026
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881,733 professionals have used our research since 2012.
Infrastructure Architect at a government with 501-1,000 employees
Simple and efficient, providing support throughout the whole platform
Pros and Cons
- "Provides support throughout the whole platform."
- "The solution only offers support for one server."
What is our primary use case?
We're using this solution for newly developed applications in house development applications. I'm an infrastructure architect and we are customers of Open Shift.
What is most valuable?
I think the most valuable feature this solution provides is the possibility to have support throughout the whole platform, including logging, monitoring, op features, and the like. It's a simple solution.
What needs improvement?
I'd like to see support for more than one server, a mobile user registry. With that, you could divide it more granulary for development and render for testing and using different IDs.
For how long have I used the solution?
I've been using this solution for six months.
What do I think about the stability of the solution?
This is a stable solution. I think we're going to stick with it.
What do I think about the scalability of the solution?
This is a scalable solution, we have around 40 users.
Which solution did I use previously and why did I switch?
We previously used IBM WebSphere.
How was the initial setup?
The initial setup is straightforward, it took around three to four days. We used the support and four or five of our engineering personnel for deployment.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are quite cheap compared to other similar solutions.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a manufacturing company with 1,001-5,000 employees
Has high availability and good stability
Pros and Cons
- "The most valuable feature is the high availability for the applications."
- "Not a ten because it's not a standard solution and the endpoint protection user has to prepare with documentation or have training from other people. It's not easy to start because it's not like other solutions."
What is our primary use case?
Our primary use case is to move applications to OpenShift in order to remove legacy solutions.
What is most valuable?
The most valuable feature is the high availability for the applications.
What needs improvement?
I don't really see any improvements that need to be done.
For how long have I used the solution?
I have been using OpenShift for two to three years.
What do I think about the stability of the solution?
We don't have bugs or glitches. We only have problems that are connected to our deployed applications, the applications that weren't fully prepared for the OpenShift deployment.
How are customer service and technical support?
I haven't contacted their technical support. Our devops team does contact them. They contacted them in regards to some problems with the operations. They were satisfied with the support.
How was the initial setup?
The initial setup was very simple. It was done by our devops team. They did the entire deployment.
What other advice do I have?
OpenShift is the way of the future. I would recommend it.
I would rate OpenShift a nine out of ten. Not a ten because it's not a standard solution and the endpoint protection user has to prepare to use it with documentation or has to get training from other people. It's not easy to start because it's not like other solutions.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
TechOps Engineer - Middleware & Containers specialist at a tech services company with 51-200 employees
We can operate client’s platform without downtime during security patch management
Pros and Cons
- "We are able to operate client’s platform without downtime during security patch management each month and provide a good SLA (as scalability for applications is processed during heavy client website load, automatically)."
What is our primary use case?
Used for multiple environments and clients. Providing details is not possible due to NDA constraints. This main purpose of this kind of Platform is a Production grade Environment where Data Protection and Release Management is managed by the Service Provider.
How has it helped my organization?
We are able to operate client’s platform without downtime during security patch management each month and provide a good SLA (as scalability for applications is processed during heavy client website load, automatically).
What is most valuable?
All security features. Our company is focused on sensible information management and security is the most important part.
The other feature we don't find elsewhere is the ImageStream feature which helps to manage Environments or Release promotion.
What needs improvement?
We submitted over 25 requests for enhancement to Red Hat from the beginning of the OpenShift version 3.1, and they were implemented in the last version of the product 3.11.
The main drawback was the upgrade from Openshift Enterprise 3.11 to Openshift Enterprise 4 up to now.
But the new release Openshift Enterprise 4.2 add a way to migrate from old cluster to the new one easily based on Appranix solution. Namespaces with all data-protection mechanism is taken into account.
For how long have I used the solution?
One to four years.
What do I think about the stability of the solution?
This product is Production Ready. The Common Red Hat ERRATAs (security, enhancement, bug fixing) + Platform ImagesStreams provide a way to be updated with Security Constraints without backward compatibility issue.
Platform agility provides the Blue Green deployment workflow which makes available a new Business Unit version easily. ITOps Engineer defined resource capping, this help to gain stability.
What do I think about the scalability of the solution?
ITOps Engineer manage scalability easily aligned with Client's resources and its SLA's thanks to native features found in this product.
Which solution did I use previously and why did I switch?
Based on Kubernetes vanilla, or Rancher or other PaaS, security is quite heavy to integrate with RBAC, network policies or namespaces isolation.
With Openshift Origin or Enterprise we avoid security management which is managed automatically at namespace level.
Which other solutions did I evaluate?
Rancher was in the loop and kubernetes vanilla in ~2015.
What other advice do I have?
Developers maturity is a key point.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works with 10,001+ employees
Flexible in terms of infrastructure and integrates well with other tools
Pros and Cons
- "This solution is providing a platform with OOTB features that are difficult to build from scratch."
- "If we can have a GUI-based configuration with better flexibility then it will be great."
What is our primary use case?
We have a PaaS solution built on OpenShift with more templates and shared services for a containerized application environment.
So, the solution built will be using PaaS that is built on Openshift and hosted in a hybrid PaaS (dedicated & AWS) for building, deploying, and managing microservices-based applications.
We will be using many features of OpenShift for scalability, availability, and security (TLS/OAuth, IdAM integration).
How has it helped my organization?
This solution is providing a platform with OOTB features that are difficult to build from scratch. As the organization for which I am building solutions is embarking on a digital transformation journey, OpenShift is providing one of the key platform capabilities for the digitization of the application landscape.
What is most valuable?
The features that I find most valuable are:
What needs improvement?
Most of the configurations are command based. If we can have a GUI-based configuration with better flexibility then it will be great.
You need to have in-depth technical knowledge of the platform to do any kind of application setup due to the complexity of configurations related to infrastructure, security, etc.
Maybe in the future, we can get multi-cloud options such as GCP, Azure, etc.
For how long have I used the solution?
Nine months.
Which solution did I use previously and why did I switch?
I have not used any other container orchestration platform, except Kubernetes, which is the base platform for OpenShift.
Which other solutions did I evaluate?
My role was not one of evaluation, so I did not participate in choosing the product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Installation Solution Department Manager at a tech services company with 1,001-5,000 employees
I love to automate everything and OpenShift was been born to do so
Pros and Cons
- "I love to automate everything and OpenShift was been born for that. It takes care of the network layer itself and I don't need to dive into it; I can work on a top level. Our project has numerous services designed to run in Docker containers, and we have run almost all pieces in OpenShift."
- "I think that OpenShift has too many commands for running services from the CLI, and the configuration files are a little complicated."
What is our primary use case?
OpenShift is a primary tool in my daily work and in the project I have been working on in recent years – TV streaming services used widely in the U.S. and outside. OpenShift is used for intensive DevOps and running pieces of the project adhering to the microservices architecture. The project's architecture includes physical servers in tens of datacenters. OpenShift plays a central role in developing, testing, and running specific software.
How has it helped my organization?
Our small team developed and rolled out everything to production in a short time, mostly thanks to OpenShift. It saves time. Using it, I just work on integrating services without worrying about containers and whatever is needed for them. OpenShift is a tool that does a lot of work for you. You just need to invest some time learning it.
What is most valuable?
OpenShift helps by doing a lot of work for us. I love to automate everything and OpenShift was been born to do so. It takes care of the network layer itself and I don't need to dive into it; I can work on a top level. Our project has numerous services designed to run in Docker containers, and we have run almost all pieces of our TV services in OpenShift.
What needs improvement?
I think that OpenShift has too many commands for running services from the CLI, and the configuration files are a little complicated. This scares newbies from learning it. I hope that the OpenShift developers will improve this "dark side" of OpenShift.
For how long have I used the solution?
One to three years.
Which solution did I use previously and why did I switch?
OpenShift has been running for the past three years, since the project started. We were developing the project's architecture, trying different solutions. In the end, we chose OpenShift as a well-known and intensively developed software, with many really useful features.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Analyst at a tech services company with 10,001+ employees
Virtualization of my APIs has cut costs significantly
Pros and Cons
- "The virtualization of my APIs means I no longer have to pay VMware large amounts of money to only run in-house solutions."
- "There have been some issues with security, in particular, that we had to address. At times they make it “clunky." I am quite confident these parameters will appear in the next releases. They have been reported as bugs and are actually in process."
What is our primary use case?
Migration of old and custom APIs and development environments, for both internal and client-facing use. This migration has been going on for two and half years now. It is a rather large endeavour. I would estimate we have another six to nine months ahead.
How has it helped my organization?
No longer do I have to pay VMware large amounts of money to only run in-house solutions. (I give a particular heartfelt thank you for that).
What is most valuable?
This is an easy question to answer: the virtualization of my APIs.
What needs improvement?
There have been some issues with security, in particular, that we had to address. At times they make it “clunky." I am quite confident these parameters will appear in the next releases. They have been reported as bugs and are actually in process. Despite this, the competition is rapidly losing ground.
For how long have I used the solution?
One to three years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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