SAP Business Technology Platform Reviews

SAP Cloud Platform is an enterprise ERP for all our production, planning, procurement, and finance.

SAP Cloud Platform's performance is much faster than the on-premises solution because of continuous fine-tuning by their team. This avoids our headache for on-premises. Many reports are coming faster, and access is faster. The transactions are happening very fast right now. SAP Cloud Platform provides seamless integration with many known products.

The solution's document management system on the cloud is a bit slow, and document uploading takes time.

I have been using SAP Cloud Platform for two years.

I rate the solution a nine out of ten for stability.

Around 800 users use the solution daily in our organization.

I rate the solution’s scalability a nine out of ten.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten.

The solution was implemented by a third-party team in a few days.

We have seen a return on investment with the solution in terms of cost-saving.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a nine out of ten.

I would recommend the solution to other users.

Overall, I rate the solution ten out of ten.

SAP Cloud Platform allows flexibility in integrating with other applications and supports customizations. There are two main deployment options: public cloud and private cloud. Public cloud, while generally more restrictive regarding customization, is suitable for many business models. On the other hand, the private cloud edition offers greater flexibility and customization capabilities.

SAP Cloud Platform serves two primary functions, one of which is supply chain management. The Titan cycle is efficiently managed through SAP, which distinguishes it from other ERP systems. The costing model allows for precise cost calculations tailored to specific manufacturing facilities, crucial for production and cost analysis. These capabilities, alongside robust supply chain management, position the SAP Cloud Platform as a pivotal tool in hosted system functions.

They are pushing towards the public cloud, and such a transition requires a mature understanding of the company's business processes. With the public cloud, there will be less flexibility to customize anything. 

I tried one of the public cloud solutions with tax factors; there is almost zero flexibility. You have to follow the standard mostly without much room for customization. It's about the cloud service, and there is no room for customization or adapting the system to a specific process on the cloud.

Easy integration with very common services worldwide, such as Microsoft Office 365, requires more attention from SAP to facilitate and simplify the process. SAP should make it easier to integrate with such systems as SysTrack.

I have been using SAP Cloud Platform for ten to eleven years.

The system is stable. I rate the solution’s stability a ten out of ten.

If you need to extend the system's database when using a cloud service, you must contact the provider because you cannot do it alone. Around 150 users are using this solution.

I rate the solution’s scalability an eight out of ten.

When you reach out to resolve the issue, support is perfect. However, it takes timeto reach someone and start work in this case, so the response needs to be faster. The technical team is strong. Once they know your trouble, they start working on it.

When discussing the landscape, it refers to the server's database and application itself. Since it's a cloud service, it is SAP's responsibility to set up the environment before starting the implementation. However, the implementation depends on many factors, such as business requirements, resource availability, and alignment of business processes within the system. Managing change can be very challenging, especially during testing and implementation.

The average time to implement and roll out SAP is typically around one year. If you are very quick, mature, and ready in advance, the shortest implementation time can be as little as six to nine months. On average, it takes about one year. However, it can extend to two years depending on the company size, whether it involves multiple or single companies and various other factors that can affect the timeline.

SAP is expensive. We will not proceed with it unless we have a very clear ROI. Instead, we will opt for something else due to the price.

The estimate is for SAP services and does not include support costs, which may require separate contracts or service-level agreements with third parties. For instance, the cost for one hundred users could be around one hundred thousand dollars annually, which is quite high.

Companies should carefully assess their application and system requirements. It's essential to determine precisely what is needed, and the company's assistance should focus on understanding these requirements. If certain systems are unable to function, potentially considering costs may be advisable. Opting for a more cost-effective solution may be advisable in such cases.

Overall, I rate the solution an eight out of ten.

I'm doing some research because I would like to see how we can make Azure API and SAP CPI work in my current IT landscape. I lead teams who work on it. I am not very hands-on, but am responsible for the major decisions.

My organization typically uses SAP Cloud Platform to interface our core ERP, SAP ERP, with partner systems, billing systems, automation systems, finance systems, and so on. We've also been migrating interfaces with other technologies to SAP CPI.

We are on the SaaS version of Cloud Platform.

One of the most valuable features I have found is that the solution is secure. It is a service based in the cloud. In terms of services, we don't have to plan to the last detail. It is pretty scalable. In terms of the typical functions we do in SAP, it meets most of the use cases quite well.

Earlier, we had interfaces in flat files for other middleware, specifically a legacy middleware system. The point of failure was spread across multiple areas, and the interfaces failed more frequently than what we needed. The monitoring was also challenging and required a different skill set. We had five different middleware systems, so we had five different maintenance teams, so consolidation was challenging. However, once we moved most of that to CPI, the maintenance costs, in terms of the maintenance teams, came down. We have much more certainty now about the functioning of our databases, leading to a decrease in instances of failure.

What I would like to see improved is the learning curve. It is not easy to train someone on SAP CPI. Also, when it comes to different partner systems, especially front-end customer experience systems or mobile apps, CPI doesn't seem to be the best fit, especially in the context of customer experience systems, content management, and mobile apps.

I have been working with SAP Cloud Platform for three years now.

The solution has been safe and stable.

We have several thousand users on the platform.

We sometimes ask questions about queuing and a few other things. There are some smaller ITP protocols that CPI does not support. We have had interactions and discussions with them. In general, I am happy with them when it comes to them providing technical responses, but there is a reluctance to go out of their way to help. They just answer exactly what we ask, and they don't try to offer it even instead of that. So if you don't ask the right question, they'll probably not give you the answer at all.

Neutral

Some of the older tools are now reaching the end of their lifecycle and becoming obsolete. We also had challenges related to stability and maintenance.

The initial setup was straightforward. The only complexity we encountered was in migrating the existing systems. However, when it came to setting up the CPI itself, it was relatively straightforward.

It's not too difficult to maintain. We know what we're getting into from the maintenance perspective. Otherwise, it's not a big challenge.

Our internal IT shop implemented the solution.

SAP Cloud Platform is generally more expensive than the other options.

We're still looking at Azure API for the other half of our landscape. But for SAP-related work, it was obvious to go with CPI.

Each use case might be slightly different, so people need to do due diligence before deciding what is the best fit for them. While SAP CPI is really good, it may or may not be the best fit for someone else.

I rate SAP Cloud Platform an eight out of ten.

We use it for data transformation and uploading data within the SAP ecosystem.

This solution has helped develop and deploy custom applications. For B2B processes, we can use ADA Transit and all our MCX transactions, reducing time, increasing operational efficiency, and streamlining the business. In all these aspects, I feel like SAP APIs help.

Moreover, within SAP, we can use platform encryption to encrypt any files we send outside.

The entire SAP ecosystem is a valuable feature. It provides access to SAP S/4HANA, ACG systems, and their Fiori launchpad, making it easy to navigate between them. This makes the enterprise very accessible.

I've observed a few bugs in SAP. One recent bug I found in Content Modifier is that when using a predefined header to call the current date, it prints the previous date. These are small bugs I found.

I only have about four months of experience. I graduated in August 2023.

We have over a hundred end users using this solution in our company. 

SAP has its own internal ecosystem, so tools from SAP were likely the preferred choice.

I would rate my experience with the initial setup as moderate. It's not easy, but it's not complex either.

Someone in the company deployed it.

Overall, I would rate the solution an eight out of ten.

My customers use the SAP Cloud Platform. I write about SAP and certifications. 

SAP Cloud Platform is primarily used for the scalability and security of applications.

I found flexibility most valuable in the SAP Cloud Platform because you can run applications flexibly on SAP or Microsoft Azure. I also like the scalability of the SAP Cloud Platform and that it's comparable to Microsoft Azure.

The pricing for the SAP Cloud Platform has room for improvement because it's higher than the pricing for other applications.

I found AWS more scalable than the SAP Cloud Platform.

I want to see better pricing from the SAP Cloud Platform in the future. I also want more security and scalability from it.

My familiarity with the SAP Cloud Platform spans five to six months.

SAP Cloud Platform is not so stable, so it's a six out of ten.

SAP Cloud Platform is a scalable solution. I'm rating its scalability as seven out of ten.

My customer needed help from the SAP Cloud Platform technical support team, and the team responded quickly and was helpful.

Setting up the SAP Cloud Platform was straightforward. The process only took three to four hours, so it wasn't long.

My customers implemented the SAP Cloud Platform and didn't need consultants or implementers.

SAP Cloud Platform costs $2 to $5 per hour, while I found other platforms way more affordable. You have to pay per use, though that's fine because that means the cost is flexible.

I evaluated AWS, but I found the SAP Cloud Platform easier to integrate and implement, while AWS was more scalable, flexible, and affordable.

I recommend the SAP Cloud Platform for medium-sized businesses.

In my customer's business, forty to fifty people use the solution.

Two administrators handle the maintenance of the SAP Cloud Platform.

My advice for people planning to use the SAP Cloud Platform for the first time is to go for it, as it's a simple tool. SAP is good for first-timers.

My rating for the SAP Cloud Platform is seven out of ten.

We create applications for other companies to power HR experiences. Mostly somewhat complicated web applications, so that's where we use the SAP Cloud Platform. The web applications may have standard backend launches and use front-end technologies such as React or even the conventional SAP WiFi, so we use the SAP Cloud Platform for those cases.

Though I'm not a massive fan of the SAP Cloud Platform, it has good features, such as its integration with other SAP solutions. When integrating with SAP or even the SAP sister company SuccessFactors and other companies SAP has acquired, you also enjoy data features in the SAP Cloud Platform, such as role-based permissions and other characteristics you can import from SAP.

From what I understand, the SAP Cloud Platform is for implementation on AWS or Azure, and it's not meant to be a full-fledged cloud solution, so while using the platform, an area for improvement is that it has fewer offerings and is less flexible when compared to AWS. AWS has a lot more flexibility than the SAP Cloud Platform.

I've also used Azure in college and AWS in between, and I prefer AWS over the SAP Cloud Platform. The only reason I would ever stick with the SAP Cloud Platform is to create applications integrated with SAP or with other companies within SAP, such as SuccessFactors.

When you go into the SAP Cloud Platform web page, it's a bit bland and has relatively limited offerings. For example, there doesn't seem to be in-house MongoDB support, but I realize there's in-house support for the PostgreSQL database, so there are fewer offerings in the SAP Cloud Platform. Yes, you can always go for a database on the actual MongoDB server rather than depending on the offerings of the SAP Cloud Platform. However, it's still better to support MongoDB from the platform, so payment is consolidated, rather than going to a different location to make a payment.

Another room for improvement in the SAP Cloud Platform is the need to create an SAP subaccount if you need to use the platform unless you have an SSO login by Google or if you're using a different identity provider such as Microsoft or Google. Instead of requiring dependency on SAP, it would be good if users could use the SAP Cloud Platform even without a subaccount on SAP. For example, when hosting an application on AWS or Azure, you don't have to create an account in Amazon or Microsoft. You can still do it using Google. You can use almost anything, so I'd like SAP to improve by removing the dependency, particularly the requirement to create an SAP account to use the SAP Cloud Platform.

In the next release of the SAP Cloud Platform, it would be exciting to see more in-house support for many new features, similar to what AWS or Azure offers. It could be different types of systems instances, though that could already be there, so I'm unsure about that. Including MongoDB support on the platform similar to what's offered on AWS would be great because I use MongoDB a lot, and I've even used it for personal tasks, so I'm a bit biased. For example, in AWS, you can have a MongoDB system with 750GB and limits and calls per month. It would be nice if MongoDB support is available in the SAP Cloud Platform.

I've been employed in the company for fifteen months. I was a freshman out of college and employed here, so I've used the SAP Cloud Platform since joining the company.

The SAP Cloud Platform is stable, and I haven't had many issues with it. My use case for the platform has been mostly limited, though. Hence, I'm unsure if that stability I'm experiencing applies to every single scenario, but whatever I've used the SAP Cloud Platform for so far seems pretty stable.

I've never contacted the technical support for the SAP Cloud Platform, as I only have limited experience with it.

As many of our applications require SAP data and integration, we went for the SAP Cloud Platform, though we also have a separate AWS solution.

I don't have information on how straightforward or complex the SAP Cloud Platform setup is because the technical staff did it for the company. I'm a developer who builds and deploys applications, and I also manage the SAP Cloud Platform a bit, but I'm not involved in setting it up.

Cost-wise, I'm unsure of how expensive the SAP Cloud Platform is.

I'm a site developer, so I'm not technical enough to know which version of the SAP Cloud Platform I'm using.

SAP Cloud Platform is deployed on a public cloud, not on-premises. It's on AWS, with BTP.

In the company, the number of people who have access to and use the SAP Cloud Platform is close to ten. Not everyone has access to it. Only a small group of people has access to the SAP Cloud Platform.

The only advice I would give anyone planning to use the SAP Cloud Platform is more of a personal opinion on how I've used the software. I'd advise you only to use it if you have dependencies associated with SAP. Otherwise, please go for a more generic cloud provider such as AWS or Azure. I prefer Azure over AWS because of the more straightforward and more organized UI and console compared to AWS. Azure is more user-friendly than AWS.

My rating for the SAP Cloud Platform is seven out of ten because it's mostly stable, though I have no information on its licensing costs. After all, that's handled by someone else, so I'm unsure if the platform has any hidden charges. Its integration with SAP solutions is impressive, so if you have applications that utilize SAP data, the SAP Cloud Platform is pretty good. I'm taking away three points from the perfect score of ten because the platform still lacks many features and is very basic compared to the offerings from competitors such as AWS and Azure.

My company has a partnership with SAP.

We are partners and customers of SAP. I'm a company director. 

The best feature of this product is its integration with all SAP versions. I also like the Integration Suite, with CPI being its stable component. We use Workflow Engine and CPI as our two basic components. The platform also moved to a subscription model which was a major breakthrough. On the technical side, SAP provides guides and detailed documentation.

For some of our customers, the product is too costly to purchase all the components or services. The logging aspect is difficult, the errors are there but there's no analysis. It would be helpful to have that. We sometimes get the standard text error but without any indication of where to look for it which means that an error takes longer to resolve. 

I've been using this solution for three years. 

Stability has improved over time and it is now quite stable. Previously only the services were available, now we have the platform as service, which is progress.

Scalability is good and seamless. 

SAP has improved greatly in terms of technical support. Based on input from various companies, including us, they have acted on our feedback and they've made some changes. 

Positive

The initial setup is easy, at least for a technical team. For general customers it's not that easy.

The licensing model has changed and is now based on usage and number of calls. New customers can evaluate their potential cost by the calculation sheet provided by SAP. It helps to understand what the cost is likely to be because price can vary widely depending on your use case. 

I rate this solution seven out of 10. 

We are using SAP Cloud for analytics progress and for planning and other reporting purposes. We also use the cloud for one of the SuccessFactors.

It's an easy tool. We don't have to have an in-house maintenance kind of thing. The maintenance part can be outsourced easily. It's expandable based on the requirements and easy to expand as needed. We don't have to maintain all the infrastructure either.

In person, when the development happens, we were told that it's flexible and customizable. However, sometimes, it's challenging to customize. Maybe this is how the feature works. That's the only thing I have noticed that’s a problem for us.

When we try to implement it, we realized that "Hey, this feature is not working or is not here.” We thought some were basic features. However, if you don't see the features you were expecting, you get disappointed. Some features are still under development even though we've been told they are available. When we implemented it, we realized they were still not there.

I’ve been using the solution for seven or eight years.

I can vouch for the stability. It’s reliable. the performance is good. there are no bugs or glitches and it doesn’t crash or freeze.

The solution scales well. It’s easy to expand.

It's easily scalable when we need to expand or increase the capacity. You don't have to worry too much about having a lot of infrastructures. This is beneficial. On a scale of one to ten, I’d rate scaling at a nine.

We have about 700 users on the solution. The whole company is on the solution.

My technical team is talking to SAP directly. However, I haven't seen any escalation for quite some time. It's pretty good support in general.

The initial setup is straightforward and not overly complex.

We only need a small team to maintain the solution.

I’m not sure how much the solution costs overall.

We have a partnership with SAP.

We are using the most recent version of the solution.

My advice would be for people to know their business case. SAP, not necessarily all the time, is suitable based on the scale. It's good for a medium and a large company one day.

I’d rate the solution an eight out of ten.

We are using the solution for our mobile services mainly, and we have a full SAP Integration Suite.

SAP Cloud Platform has got a lot of new developments and innovative capabilities. Earlier, we used to have development with limited tools on-premise. After SAP Cloud Platform, which is currently known as SAP Business Technology Platform, it has got a different indication. For example, the analytics are on the cloud and it has got development interfaces. It has got intelligent technologies in different areas. We use all these innovative capabilities which SAP provides, and we develop our system and our applications based on that.

Technical support is helpful. We are in contact with them often.

The solution is stable.

It’s easy to maintain, as everything is handled by SAP.

The scalability is good.

We’re happy with all of the features on offer.

The current pricing model is credit-based. We would like to have more information about the usage of the existing applications. That could improve.

Recently, SAP has introduced login, more of a free trial where you can trial and error, so you can try something without paying any subscriptions, so that's good. So similar, more applications can be hosted on free trial so that people can try them first, and then if they like it, then they can go for it.

I’ve been using the solution for three years.

The performance is pretty good and it's also stable. We don't have any downtime.

It's completely managed by SAP, so you don't have to worry about the scalability part. You can just deploy your subaccounts and SAP would be managing the infrastructure and all the storage, networking, and everything. We will be able to just deploy applications and manage without having to worry about sizing.

Currently, we have around 30 users using it for development integration and different purposes. They are actually working on it. On the other side, the user point of it is around a thousand plus users on the application side.

Slowly, there are more and more products being introduced in the SAP Business Technology Platform, that's the Cloud Platform. We have a lot of systems running on-premise as well, and here is where you have the possibility to increase usage. Sometimes your on-premise systems will come to the end of life. You don't have to upgrade those systems which are running on-premise. Instead, you can migrate your application to the SAP Cloud Platform and start using the solutions which are provided by SAP. From that point of view, you don't have to do any system administration. You don't have to do any hardware maintenance. It will be completely managed basically. From our side, slowly the usage would be increased, for sure.

We are a premier partner and have a premium account for SAP. We do have biweekly calls with the SAP account managers and SAP to promote the product, as and when needed. For example, currently, we have a lot of applications are running on the SAP data center. It's called Neo data center and SAP is slowly reducing the usage of the SAP data center SAP is encouraging to move to the multi-cloud. It's called Cloud Foundry, the Cloud Foundry open-source platform where you can do the developments in all the different hyperscalers. SAP is helping us to do the migration from the Neo platform, that is the SAP data center, to the Cloud Foundry data center.

We had all the systems running on-premise. However, when the SAP Cloud Platform was introduced, then we started using the native solutions and native applications provided by SAP. You have the possibility to connect the backend systems which are running on-premise using SAP cloud connector. This is the kind of usage, that we started with when using the SAP Cloud Platform for the first time and we have been pretty happy.

The initial setup is pretty straightforward and SAP has got a lot of YouTube videos where they explain how to configure different applications or subaccounts and how to integrate with the backend systems. With a lot of SAP-provided YouTube videos, it’s easy.

We have slowly started deployment. W haven't gone for a big bang approach. Also, we have started using the Business Technology Platform, the SAP cloud applications. We have developed some small applications. Once we are quite familiar with it, then we will migrate the SAP applications from the cloud. We’re going nice and slow.

There is no maintenance needed on our side. It's completely managed by SAP and the deployment of the applications is pretty fast. You have a different environment where you do the development and your production, so you will use the subaccount server. You can do the developments in the development subaccount, then you can transport them to the production subaccount. It's super easy.

We have a service provider. We use a third-party service and we have a native team who is supporting this application. We have an in-house team as well. At the same time, we have gotten pretty good help from SAP’s side.

I don't have the details about pricing. It's been managed by a different contract team. We have only the user-based information, and the technical information. The cost part is managed by a different team.

It's a subscription. You just subscribe to whatever services you want and you get certain credits upfront. For example, when you get a first-time account, and if you choose the SAP Cloud Platform, then SAP would be providing certain credits. That credit would be reduced based on your usage. At the end of the month, you will come to know how much credit is left for you, then you can just increase or start using

We did not look at other options. Currently, we have a lot of dependency on the SAP product as we have 25 different SAP products running.

SAP Cloud Platform is an online platform, so it's getting updated all the time. There is no particular version. We have a multi-cloud provider. In the SAP Cloud Platform, you can choose different hyperscalers according to your requirements. We have a few subaccounts running in SAP data centers and a few subaccounts running in Azure.

SAP has got a new program called RISE with SAP. For the RISE with SAP program, it's everything in a single contract with SAP. You don't have to have a different contract for different products. SAP would be hosting the infrastructure and you have the possibility to choose the hyperscalers. You can choose which hyperscaler you want to run your systems and the RISE with SAP program includes SAPs Cloud Platform. With that program, SAP is encouraging new greenfield implementations and for us, more customers. Also, they have plans for integrating with bigger customers as well. They have different options for this RISE with the SAP program. So that would be really nice if any new organization needs pitching into or trying to get in with the SAP Cloud Platform. RISE with SAP is the first thing that they have to go with. SAP will come and they'll cover all the information, whatever is needed.

I’d rate the solution nine out of ten.

Our clients use the product for dashboards and reports.

The product captures data in real time. It enables real-time communication. We need not use the ETL process. The data is put up in report formats, and dashboards are created based on the reports. It covers all the areas of sales, finance, and manufacturing for reporting purposes.

Planning features are limited to the finance module. Planning features for other modules must be improved. We have to purchase separate components to cover the production, procurement, and pay cycles. Ideally, everything should come into one bucket. We should not have to buy two products to plan for production and finance.

I have been using the solution for three years.

I rate the tool’s stability an eight out of ten.

The tool is scalable. If we want to add some more dashboards or anything, we have to coordinate with the consultant, and they will enable it. We must contact the consultant if we use all the core modules and want to introduce client maintenance with additional features. The consultant will bring all the information into the system and make it ready for the business. I rate the scalability an eight out of ten.

SAP’s support is good.

The initial setup was not tough, but it was not easy. We should have a qualified resource to get it done. The person should have knowledge of finance and S/4HANA to collect data from different sources and make it easily available for dashboards.

One consultant is enough to deploy the solution. They would need input from people from finance and other departments. If there is any change in the dashboard, the consultant must handle it. If we are just running simple reports daily, the maintenance is easy. The ease of maintenance depends on the business requirements.

The ROI is good. Once the dashboards are ready, they give the owners and CXOs a decision-making edge. We can also do what-if analysis.

The solution is worth the money. I rate the pricing a three or four out of ten. It is subscription-based.

The product is perfect for budgeting and financial reporting. However, it needs to be improved to plan for manufacturing and production. Overall, I rate the solution an eight out of ten.