SAP Cloud Platform's installation is not straightforward. You need a person with knowledge to handle it.
Managing Director at Emkan
Comes with good intelligent services and local features but deployment is difficult
Pros and Cons
- "The solution is scalable."
- "SAP Cloud Platform's installation is not straightforward. You need a person with knowledge to handle it."
What needs improvement?
What do I think about the stability of the solution?
The solution is scalable.
What do I think about the scalability of the solution?
SAP Cloud Platform is stable.
How was the initial setup?
The tool's deployment depends on the number of installation points and takes one to two months to complete.
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SAP Business Technology Platform
May 2026
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What's my experience with pricing, setup cost, and licensing?
SAP provides good discounts.
What other advice do I have?
I rate the product a ten out of ten. It has very good intelligent service and local features.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
New Digital Applications Specialist at Alpina Sa
SAP provides the necessary tools but lacks sufficient support
Pros and Cons
- "We primarily utilize SAP's ERP capabilities."
- "I feel that SAP provides the tools, but after that, you are left on your own. It would be better if they provided more support throughout the usage of their solutions."
What is our primary use case?
SAP is our ERP system. It handles data relations with sales, finance, and procurement. We also use SAP Analytics Cloud for some analytics purposes.
How has it helped my organization?
It's a complex platform, but it has provided valuable support for our operations. However, sometimes it can be difficult to find specific information about the tools and solutions it offers.
What is most valuable?
We primarily utilize SAP's ERP capabilities.
What needs improvement?
There is an issue with knowledge transfer. I feel that SAP provides the tools, but after that, you are left on your own. It would be better if they provided more support throughout the usage of their solutions.
We would like to have the ability to export data from the ERP and utilize it in Power BI, for example. It would be helpful to have a connector or a tool that could improve that process.
For how long have I used the solution?
We have been using it for two years.
What do I think about the stability of the solution?
I would also rate the stability a seven.
What do I think about the scalability of the solution?
I would rate the scalability a seven.
How are customer service and support?
The support specialists are often located in different time zones, like India, so it can be challenging to connect with them due to the time differences.
How would you rate customer service and support?
Neutral
How was the initial setup?
It was difficult to set up.
We have some companies using it on-premises, while others are on the cloud. For example, we have SAP Analytics Cloud in the cloud, but the ERP system is on-premises.
What was our ROI?
We are a large company and currently use SAP extensively. We are currently in the process of comparing all the platforms to understand the features and benefits.
What's my experience with pricing, setup cost, and licensing?
It's expensive compared to the other platforms.
What other advice do I have?
We would suggest considering SAP Analysis Cloud as a potential choice. It offers a better user experience compared to other visualization tools, in my opinion.
Overall, I would rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP Business Technology Platform
May 2026
Learn what your peers think about SAP Business Technology Platform. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,644 professionals have used our research since 2012.
SAP Operations Manager at a pharma/biotech company with 1,001-5,000 employees
Great integration options but the initial deployment can be complex
Pros and Cons
- "The features I found most valuable are the integration options."
- "The areas I think this solution should improve are monitoring and adapting."
What is our primary use case?
Our primary use case is for the interface.
What is most valuable?
The features I found most valuable are the integration options.
What needs improvement?
The areas I think this solution should improve are monitoring and adapting.
In the next release, I'd like to see features like alerting.
For how long have I used the solution?
I have been using this solution for about two or three years.
What do I think about the stability of the solution?
My impression is that this solution has good stability. I would rate it an eight, on a scale from one to 10, with one being the worst and 10 being the best.
What do I think about the scalability of the solution?
My impression is that this solution's scalability options are quite good. There are currently two people using this solution in our company.
How was the initial setup?
I would say that the initial setup process was not straightforward and was not complex, but rather something in between. I would say that this process took around one month. The issue with the setup is that in the beginning, it was difficult to understand and learn how every dependent works with other products and sub-products.
What's my experience with pricing, setup cost, and licensing?
We're paying I believe $30,000 per year for the SAP Cloud Platform.
What other advice do I have?
Overall, I would rate this product an eight, on a scale from one to 10, with one being the worst and 10 being the best.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Manager at a tech services company with 10,001+ employees
An interactive dashboard that comes in handy when developing complex interfaces
Pros and Cons
- "The solution is very useful and interactive with a dashboard for viewing other interfaces."
- "The solution is very stable and reliable, and interruptions from a third party or our server are easily identified."
- "It would be helpful to have additional samples for SoapUI that include interface methodologies and templates."
What is our primary use case?
Our company uses the solution to monitor interfaces in our pipeline such as e-Invoice for India.
What is most valuable?
The solution is very useful and interactive with a dashboard for viewing other interfaces. I use SAP and interact or use many protocols with other software such as Ariba, SoapUI, WebDAV, and web services.
Sample packages are very helpful when starting development.
What needs improvement?
It would be helpful to have additional samples for SoapUI that include interface methodologies and templates.
New developers might have some difficulty with the platform.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The solution is very stable and reliable. Interruptions from a third party or our server are easily identified.
What do I think about the scalability of the solution?
The solution is scalable and we have no issues interacting with our own software or any other interface files.
How are customer service and support?
I have not used technical support.
Which solution did I use previously and why did I switch?
I used XI/PI, XI/PA, and CPI which are middleware. CPI was an upgrade for XI/PI.
How was the initial setup?
The setup is of medium complexity and takes a few days to two weeks.
What about the implementation team?
For implementation, we used a hybrid package provided by SAP where we developed one side and used iFlow for the other side.
What other advice do I have?
The solution works well for use cases that are not complex.
If a use case is complex, you have to split development into many parts. The dashboard comes in handy for developing complex interfaces.
I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Services Architect at a tech services company with 10,001+ employees
User-friendly with good clarity provided on the dashboard
Pros and Cons
- "The dashboard provides pretty good clarity."
- "The dashboard gives pretty good clarity of what's happening and what needs to be done."
- "SAP offers very little flexibility in its licensing structure."
What is our primary use case?
The use case of this product varies according to the customer's needs, but we generally implement it when a customer is looking for a complete SaaS-based model without the need for infrastructure. It saves them from having to take care of any facilities including a data center, redundancy layers, and administration. We are resellers and I'm a service architect.
What is most valuable?
The dashboard gives pretty good clarity of what's happening and what needs to be done.
What needs improvement?
SAP offers very little flexibility in its licensing structure. That said, most of our customers are okay with the price points and we have closed about 50 mid-sized customers with SAP Cloud Platform.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
This is an SaaS based model, so scalability is fine.
How was the initial setup?
The initial setup is straightforward. In terms of maintenance, we operate on a model of shared services so there is no set number of people involved. It changes depending on the need.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are reasonable and based on the space you're purchasing. There is an annual license fee.
What other advice do I have?
There are several companies with products in this area and each one has its own unique structure and features, so it's difficult to compare them. It's a matter of choosing the one best suited to your needs.
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner / Integrator
Chief Executive Officer at Asis
Easy to use with a fast deployment and straightforward setup
Pros and Cons
- "The solution can scale."
- "My advice to anyone who is doing such a thing right now is not to listen to the old reputation of SAP in terms of complexity and difficulty in deployment."
- "While it was good for a small entity, it was not ideal for a large enterprise."
What is our primary use case?
The team was using it internally as a sort-of demo. It was collecting the results instead of the customer doing it himself.
They came in the beginning and said it's easy to implement. The solution was good for both very little or lots of development.
What is most valuable?
The ease of use and the fast deployment times were what the team really liked about the product.
The setup was straightforward.
The solution can scale.
It's very stable.
What needs improvement?
While it was good for a small entity, it was not ideal for a large enterprise.
I don't recall dealing with a lack of features.
For how long have I used the solution?
I used the solution for about a year.
What do I think about the stability of the solution?
The stability was good. There were no bugs or glitches and it didn't crash or freeze.
What do I think about the scalability of the solution?
The solution can scale. That's not an issue.
We had ten users on the product.
For us, we used it as a test environment and did not use the solution extensively.
How are customer service and support?
We were only demoing the product and therefore did not really use technical support.
Which solution did I use previously and why did I switch?
The team was also familiar with Oracle Cloud Platform.
How was the initial setup?
The solution was easy to set up. It wasn't overly complex or difficult. I'd rate it at a five out of five in terms of ease of setup. It was very simple.
It took us about two weeks to get everything up and running. We were able to do a demo with the customer as well.
We had two users for the deployment and had maybe three or four people handling any maintenance requirements.
What about the implementation team?
We handled the entire implementation in-house. We did not need any assistance from any outside consultants or integrators.
What was our ROI?
It is possible to get an ROI if you use this solution.
What's my experience with pricing, setup cost, and licensing?
I'm not sure what the licensing costs were. However, it wasn't overly expensive. I'd rate it 3.5 out of five in terms of affordability.
Which other solutions did I evaluate?
I'm not sure if other options were looked at.
What other advice do I have?
We weren't really a customer or a partner. We were testing the product.
I was not the person directly using the solution. It was used a year ago in my company. I was collecting the opinions from the team who's using such a thing against other computation options like Oracle or DataMix.
For security purposes, we used the on-premises deployment.
My advice to anyone who is doing such a thing right now is not to listen to the old reputation of SAP in terms of complexity and difficulty in deployment. We fast-tracked. We didn't use many resources. We didn't have the complexity. In my opinion, they should try it at least for a testing period. SAP is famous for one thing, which didn't change, which is its stability.
I'd rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Solution Lead for US,Canada and Latam at a tech vendor with 10,001+ employees
Easy to set up and expand with lots of great features
Pros and Cons
- "The solution has a lot of great features."
- "The solution has a lot of great features; it's great to use for procurement processes and cash management tasks, including bank communication, and consolidation and group reporting are helpful."
- "When they innovate too fast, they end up confusing their customers."
- "Reporting is confusing. There are three or four areas. One is the 4HANA SAP, then BPC reporting."
What is our primary use case?
We are not using SAP, however, we will provide SAP implementation and operation services.
There are various use cases. You take the common processes, finance, supply chain, procurement, then some kind of your HR, and processes like asset maintenance. It can be used there. When it comes to an individual industry like manufacturing, logistics, or the sales processes areas, in the current versions of SAP, those use cases are a little bit more open-ended for the larger customers.
What is most valuable?
The solution has a lot of great features. It's great to use for procurement processes and cash management tasks - including bank communication.
Consolidation and group reporting are helpful.
The initial setup was straightforward.
The solution can scale well.
What needs improvement?
In the planning area, IBP is there, however, with IBP still, there are a lot of customizations we need to do. There are integration areas we need to improve, and IBP processes also. IBP is a little bit of a closed process.
If you see the SAP product span, there are so many cloud versions. It is good as an add-on, or to plug in all of them. If that was possible, to plug them all together, that would be good. When it comes to giving a license BOM, there is so much confusion about that. For example, why there are so many items added to that? They could simplify it a bit, or create one cloud product instead of three or four different licenses. They can eliminate more than 20% or 30% of the BOM component, which currently SAP is doing as a separate line item.
Reporting is confusing. There are three or four areas. One is the 4HANA SAP, then BPC reporting. It's too much. The customers do not have that much knowledge in order to choose for themselves the best way to approach reports and so they are getting confused. At least in the near future, they have to start standardizing the way S4 is standardized now.
When they innovate too fast, they end up confusing their customers.
For how long have I used the solution?
I've been working on the solution for the last 13 years.
What do I think about the stability of the solution?
While the stability is good, when there is no proper data modeling, when that happens, it can be unstable.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
We've been happy with technical support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is pretty simple. The time it takes to deploy depends on the client and the environment, however.
You need customer buy-in and for them to earn the system a bit as well. Many don't want to change right away. Many are working with legacy systems. For a medium to small setup it shouldn't take more than six or seven months to deploy fully.
The amount of people you will need for deployment and maintenance also varies. If a company is into manufacturing, logistics, sales, service, finance, HR, supply chain, planning, asset maintenance - if they have all the processes - then it will need around 15 different people. Not all of them will be required for hte full six months, however, you'll need someone from each area involved at some point.
What about the implementation team?
We are implementors. We implement SAP on behalf of customers.
What's my experience with pricing, setup cost, and licensing?
Their enterprise management has standard pricing. This means whatever you use, the cost will be, almost more or less the same, however, there are other components where it depends on the volumes of your business. The licensing model for each application is different, not all of them follow the same model.
What other advice do I have?
We are the gold partners with SAP.
I'm an enterprise architect.
I'd recommend the solution to others. It works across various departments.
I would rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner/integrator
Process Integration Tech Lead at a manufacturing company with 10,001+ employees
Excellent technical support, user-friendly, and easy to set up
Pros and Cons
- "It’s great that we have the entire suite of SAP at our fingertips."
- "It’s very easy to use and integrate, especially with other SAP solutions."
- "I can’t speak to features that may be missing."
What is our primary use case?
We primarily use the solution for integration purposes.
How has it helped my organization?
It has facilitated integration with SAP and other products.
What is most valuable?
I’m not sure what the most valuable feature is for my team. It works.
It’s great that we have the entire suite of SAP at our fingertips.
The initial setup is straightforward.
It integrates well with our other SAP solutions.
It’s very easy to use.
What needs improvement?
I can’t speak to features that may be missing.
For how long have I used the solution?
I’ve been using the solution for around 10 years. I’ve used this solution in the past 12 months.
What do I think about the stability of the solution?
It is very stable. There are no bugs or glitches and it doesn’t crash or freeze. It’s reliable. It performs well.
What do I think about the scalability of the solution?
Scalability is not a problem. We have around 100 users and they are all integrators.
It’s extensively being used in the company.
How are customer service and support?
Technical support has been excellent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
The initial setup is not overly complex or difficult. It’s simple and straightforward.
I’d rate the ease of setup at a four out of five.
The deployment itself was so long ago. I'm not the product owner of that infrastructure. I don't have details with me in regards to how long it took or what steps were involved.
I’m not sure how many staff members we need for maintenance.
What about the implementation team?
We handled the implementation in-house with our own team. We didn’t need the help of consultants or integrators.
What was our ROI?
We get a good ROI. I’d rate it as four out of five.
What's my experience with pricing, setup cost, and licensing?
I don’t have any details in regard to pricing.
Which other solutions did I evaluate?
We did evaluate other options. For example, as I recall, we looked into Oracle as an option. I don’t recall if there were others. It was a long time ago. We chose SAP as it integrated well with our other SAP solutions.
What other advice do I have?
SAP is one of our vendors. We have a workshop with them. Then we have direct communication with them.
I manage a team. I don't use it directly. I manage a team that uses it. I’m not sure what version we are on. However, it is always the latest version or the previous version of the product.
I’d rate the solution nine out of ten. It’s very easy to use and integrate, especially with other SAP solutions.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Solution Architect at a tech company with 10,001+ employees
Useful ANA replications, easy to set up, and offers an ROI
Pros and Cons
- "The HANA replications are very useful."
- "It is very user-friendly, which makes it straightforward."
- "When I started looking at the client's IT architecture, I started by doing a study of their services, DVM, data volume, and management services. According to the results, they could be a lot better at this."
What is our primary use case?
The main purpose is migration. Right now, clients are migrating from hosting services in a private cloud to SAP services in the cloud.
We just sell the service to clients. I understand the architecture and I’m able to propose an architecture to clients.
How has it helped my organization?
We have a client that had an AIX and we’ve put in a proposal to migrate those services to Linux with a cyber database. We will use GCP migration tools to do that.
What is most valuable?
The HANA replications are very useful.
What needs improvement?
When I started looking at the client's IT architecture, I started by doing a study of their services, DVM, data volume, and management services. According to the results, they could be a lot better at this.
We’d like the product to be like a web service and allow us to download an application on the computer to operate the systems.
For how long have I used the solution?
I’ve used the solution since 1998. It’s been a long while. I’ve used it in the past 12 months.
What do I think about the scalability of the solution?
The solution is easy to scale. We have clients that have from 500 all the way up to 4,000 users. The majority are ERP users. The majority of the clients we work with use SAP as their core business solution. They increase the use depending on their business needs.
Which solution did I use previously and why did I switch?
We previously only used solutions that were deployed in-house. In terms of corporate solutions, I’ve only mainly dealt with SAP.
How was the initial setup?
The initial setup was pretty simple. I’d rate it four out of five in terms of ease of deployment. It’s very user-friendly, which makes it straightforward.
I don’t directly work on the implementation. I work in presales developing the architecture.
How many people you need to deploy and maintain the solution depends on the landscape. It varies.
What about the implementation team?
An integrator handled the initial setup.
What was our ROI?
We have seen an ROI. I’d rate it at a four out of five in terms of the return a user can expect.
What's my experience with pricing, setup cost, and licensing?
The prices are very similar from solution to solution. Microsoft Dynamics, however, is cheaper than SAP or Oracle. While SAP is expensive, it is a very good product.
Which other solutions did I evaluate?
We did look at Oracle e-Business Suite. I know a bit about it, however, my knowledge is not that deep.
What other advice do I have?
I’m a cloud architect. I’m in pre-sales. My company is a partner with SAP.
I’d advise potential users to use the most standard version of SAP services and to use older S/4 HANA services.
SAP solutions are pretty good as long as they are standard solutions and do not have a lot of data.
We’re using the latest version of the solution. I don’t know the exact version number.
We use private, public, and hybrid clouds. I work with various clouds, including AWS, Azure, and IBM.
I’d rate the solution an eight out of ten. It fulfills our client’s business needs.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
CTO at Atheneum
Helpful to improve an organization's business operations
Pros and Cons
- "The product improved our company's business operations since we got value out of it."
- "The product's price is an area of concern where improvements are required."
What is our primary use case?
I use the solution in my company for mostly integrations and some portal development.
What is most valuable?
The most valuable feature of the solution is its interface.
What needs improvement?
The product's price is an area of concern where improvements are required.
The solution's technical support's ability to respond to calls and resolve queries are areas where improvements are required.
For how long have I used the solution?
I have been using SAP Cloud Platform for five years. My company operates as a solution provider. My company uses it extensively to provide solutions for our customers.
What do I think about the scalability of the solution?
My company serves the needs of enterprise-sized companies where the product is used.
Medium-sized businesses can also use the product, but they need to see what they need and how they plan to integrate it.
How are customer service and support?
I rate the technical support a seven to eight out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have experience with SAP Cloud Platform and Microsoft Azure.
How was the initial setup?
If you have people who know how to deploy the product, then it is not at all complex.
The number of days required to deploy the product depends on the part of the solution our company provides.
What's my experience with pricing, setup cost, and licensing?
The product's pricing varies and depends on the customers' needs.
Which other solutions did I evaluate?
I like SAP Cloud Platform over Microsoft Azure since the former is more well-integrated into our company's environment. Microsoft Azure does have its share of benefits, but it does not align with the space where I work. SAP is a bit faster in our company's environment.
What other advice do I have?
Speaking about a project where SAP Cloud Platform was crucial and used extensively, I would say that in our company, most of our development involved integrating into SAP's business systems.
Speaking about whether the tool is useful for data analysis, I know that most of the tools are used for integration between systems, but we have also written some applications for users to connect to and work with the system.
My company is investigating the AI services offered by the product since it is a fairly new technology on an SAP platform. My company has used the AI part for some of our own research work and to build project reports.
The product improved our company's business operations since we got value out of it.
In terms of time to market, the product has undergone quite a lot of development, and I feel that it is constantly improving. In general, SAP Cloud Platform has a fairly decent time to market.
I rate the tool an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
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