We employ the version of the solution with the most ease of use, based on a search we conducted five or six years back. We now have a new client who likes the approach we used with a different one. We have a script to download the latest version, integrate it with the regression suite and then run it. Our current and previous clients equally approve of this approach. We make certain to utilize the latest version even when conducting tests during the development stage, as we find it easy to work with.
Project Lead at a computer software company with 1,001-5,000 employees
Has good remote server features and an easy implementation
Pros and Cons
- "The solution is very easy to implement."
- "The login could be improved, to obviate the need for relying on another one for integration with Selenium HQ"
What is our primary use case?
What is most valuable?
Remote server execution is a feature we find most valuable. We make use of Selenium Grid as concerns parallel execution. We also find the ordinary features of Selenium Grid to be valuable, 90 percent of our purchases comprising UI and 10 percent back-end.
What needs improvement?
In the past, we had difficulty with screenshots, but this has been remedied. We feel that all the current solutions are usable and the providers are helpful.
This said, the login could be improved, to obviate the need for relying on another one for integration with Selenium HQ. It would be nice if the solution provided an internal login system, one which would allow us to easily debug it. Until such time as a login system will be added from the vendor application, it will not be possible to identify the exact cause of a potential failure, unless there should be an interaction with, say, the UI element. Selenium HQ currently allows for an exception should an element be stale, not be found, or intractable.
For how long have I used the solution?
We have been using Selenium HQ since 2007.
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What do I think about the stability of the solution?
The solution is very stable. I always suggest Selenium, even when conducting internal training. As I consider this to be a better solution than that offered by the competition and one which works, I do the same with my team. I always advocate on behalf of the ease of integration of Selenium HQ.
How are customer service and support?
We have not made use of Selenium HQ’s technical support. We belong to a forum site that we joined some time ago while looking for help in finding an integration solution on the pipeline side. We were able to obtain all the information we needed from the Selenium HQ forum. Meaning, there was no need to contact anyone else with our frequent questions.
How was the initial setup?
The initial setup of the deployment cycle and the process of onboarding users takes an average of 10-15 minutes. This is the length of time it takes for us to set up in our pipeline the data repositories for the regression suite, and, subsequently, integrate the data with Selenium HQ, which is the point at which we run it.
What other advice do I have?
We implement the solution for our clients, not simply resell it.
The solution is very easy to implement. The first step which must be done is to go through the documentation on the site. I feel the solution to be pretty straightforward and people are drawn to it by its ease of use. There is always help available on the web for integration or implementation issues.
I rate Selenium HQ as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Managing Partner at Business Dialog
A stable and scalable browser-based regression automation suite, but it would be better if it was more user-friendly for business users
Pros and Cons
- "I like its simplicity."
- "It would be better if it accommodated non-techy end-users. I think it's still a product for developers. That's why it's not common for end-users, and especially for RPA activities or tasks. It's hard to automate tasks for end-users. If it will be easier, more user-friendly, and so on, perhaps it can be more interesting for this kind of user."
What is our primary use case?
We have a lot of information that we are putting on different websites and social media platforms because we need to inform our social network users about what we are doing, what we are planning to do, and what was done. Sometimes, it's information which is the same, or it's the same on different websites, in different web software, and so on. I am using Selenium mostly for this purpose.
What is most valuable?
I like its simplicity.
What needs improvement?
It would be better if it accommodated non-techy end-users. I think it's still a product for developers. That's why it's not common for end-users, and especially for RPA activities or tasks. It's hard to automate tasks for end-users. If it will be easier, more user-friendly, and so on, perhaps it can be more interesting for this kind of user.
The second thing, when you are working in IT, you know about such tools. But if you are on the business side, you don't have much information at all.
I would like to see easy onboarding with training for end-users. Because there is a lot of stuff for developers, but for end-users, I would say none or approximately none.
For how long have I used the solution?
I've been using Selenium HQ for five years.
What do I think about the stability of the solution?
I didn't have problems with stability.
What do I think about the scalability of the solution?
I didn't have problems with scalability.
How was the initial setup?
The initial setup is complex. I think some changes were done, but it's still too complicated for end-users.
What other advice do I have?
I would advise potential users to contact their IT guys because they will have a problem setting up the first automation. Of course, if there are people like me who want to develop their own knowledge, I would say they need time to get to know how to use it, optimize the process, etc.
But if not, it will be easier for end-users to start with some kind of RPA offering by different vendors because they have their tools prepared for the end-users, for onboarding, and so on.
Because these open-source tools are still tools made for developers and IT guys, not for end-user.
On a scale from one to ten, I would give Selenium HQ a six.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Director at Finding Technology Company
Free to use and available on different platforms but has a complex setup
Pros and Cons
- "The solution is free to use."
- "For people that don't know about technology, maybe it's difficult to use."
What is our primary use case?
In my company, I use the tool for testing web browsers.
We basically use the product for two things. The first is for testing for a website. The other thing is for repeating actions so that you can repeat the same action over and over with ease and without having to repeat the original steps.
What is most valuable?
The solution is free to use. It's open-source, and you can modify the source.
You can use it on different platforms, including Windows, Linux, or macOS.
It's easy to find and receive help from other developers. There is a good community that surrounds it.
The solution has been very stable so far.
What needs improvement?
Sometimes it's difficult to understand the solution. It's a good solution, however, it has many specific things you need to know, or you need to learn about. For people that don't know about technology, maybe it's difficult to use. You have to know how to program. You need to be a developer.
The tool has two steps: first, when you record, and second when you play back. However, in the middle, you need to look at a file. You need to save a file and after that look at them. It would be ideal if the solution allowed for the process to be one step and more automatic.
The initial setup is quite complex.
For how long have I used the solution?
I've been using the solution for maybe two years or so at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the solution is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
I've never tried to scale the solution, however, it's my understanding that it is possible. On a scale from one to ten, I'd rate the potential to scale at a six or seven.
The tool is open source. Typically, when something is a commercial solution, there is more of a possibility of being scalable. We depend on other developers to grow the tool.
Last year, we only had two people on the tool. However, this year, I want to grow that number to about ten. They are all engineers. Of the team, 80% would be quality engineers and 20% would be developers.
How are customer service and technical support?
I don't use Selenium technical support. As an open-source tool, you need to go to the community and the forums.
Typically, you can find your answers pretty quickly. You can ask the community as well, and usually, someone gets back to you pretty fast.
Which solution did I use previously and why did I switch?
I also use SmartBear. Selenium only works for web browsers, and sometimes I need to check an application. When that is the case, I cannot use Selenium, and I instead use SmartBear.
How was the initial setup?
The initial setup is not straightforward. It's pretty complex.
It's complex due to the fact that you need to download a complement for the web browser and you need to recall the tests and you have to load the files. When you do a recall, the tools create a file with the steps. Before you need to playback, you need to load the file. It's not easy. You need to know some things about the tool.
The deployment took maybe six months to possibly 10 months.
You only need one person for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
The solution is open-source and free to use. There are no licensing costs.
Which other solutions did I evaluate?
We did look at Katalon Studio before ultimately choosing Selenium HQ.
The principle difference is Katalon is one solution. You can't change the functionalities in the solution. It's also complex to use and demands a lot of memory. You need a lot of RAM or a big processor. It just takes up too many resources.
What other advice do I have?
We are just a customer and end-user.
I'm not sure which version number we're using. However, it is a version from 2020, from the last year or so.
I'd advise those considering the solution, if you want use SeleniumHQ, it's a good option if you have good developers that understand the tool and can make changes in the tool. If you have the right people on hand, it works very, very well.
I'd rate the solution at a seven out of ten. If it didn't need such technical expertise, I might rate it higher.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Director at a computer software company with 10,001+ employees
Open-source, reliable automation that is fast and supports multiple processes
Pros and Cons
- "It supports multiple processes, which is great."
- "It would be better to have a simplified way to locate and identify web elements."
What is our primary use case?
We are using SeleniumHQ for automating the test scripts.
What is most valuable?
What I like the most is that it is fast. When comparing, it faster than HQ QTP.
It supports multiple processes, which is great.
Just by changing a line of code, it will work with multiple processes.
What needs improvement?
The locating of web elements is a complex process where you require the WebDriver application and create a locator by using By Class. They are not always matching.
It would be better to have a simplified way to locate and identify web elements.
Another negative point is that you cannot delete the application, you can only delete the web application.
For how long have I used the solution?
I have been using this solution for six months.
What do I think about the stability of the solution?
This solution has been stable. We have not experienced any issues with bugs or glitches.
How are customer service and technical support?
Selenium HQ does not offer proper support. As a free solution, it doesn't offer proper support. You have to search for some blogs.
How was the initial setup?
The initial setup was fine. It didn't seem to be complex.
The difficulty was with the web interface and finding the objects. I have to inspect elements and this times time.
I am still in training but will improve in the next few months.
What's my experience with pricing, setup cost, and licensing?
It's an open-source tool that you can work with at any time without any cost.
What other advice do I have?
I am at the beginner's level, working alone to get some more practice. It will take some time to have more experience with this solution.
Micro Focus is more user-friendly, and they offer paid support.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Automation Leader at a energy/utilities company with 1-10 employees
Web automation with flexible language support while needing better test parallelization
Pros and Cons
- "The most valuable features of Selenium HQ are that it is free and allows using any programming language."
- "There is a challenge with concurrent testing, where parallelization is not fully supported."
What is our primary use case?
We use Selenium HQ for web automation. We are using C Sharp for development.
How has it helped my organization?
Using Selenium HQ helps us by executing tests quickly. It saves us time and reduces the need for manual testing of repetitive tasks, thereby reducing efforts.
What is most valuable?
The most valuable features of Selenium HQ are that it is free and allows using any programming language. Additionally, it supports different frameworks that are suitable for various projects.
What needs improvement?
There is a challenge with concurrent testing, where parallelization is not fully supported. Sequential tests depending on each other cannot be executed in parallel. This feature could be improved.
For how long have I used the solution?
I have been using the solution for more than two years.
What do I think about the stability of the solution?
The stability of the product is good. There are no major issues.
What do I think about the scalability of the solution?
The scalability rating would be around a seven to eight out of ten. There are still challenges with parallelization and testing.
How are customer service and support?
There is enough help available online. Simple questions and repetitive tasks have a lot of available resources. However, finding help for customized scenarios can be challenging.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup process was simple. I managed to complete it by myself.
Which other solutions did I evaluate?
There are many products that depend on Selenium HQ. Protractor is one of them.
What other advice do I have?
I'd rate the solution seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Oct 21, 2024
Flag as inappropriateApplication Developer & Senior Analyst at a tech services company with 1,001-5,000 employees
Supports diverse web technologies, but they could add more customization features for reporting
Pros and Cons
- "Selenium's open-source nature is a key advantage. Its extensive support for diverse web technologies."
- "They should leverage the tools for supporting Windows apps."
What is our primary use case?
We use the product for mobile and API testing purposes.
What is most valuable?
Selenium's open-source nature is a key advantage. Its extensive support for diverse web technologies. We can combine it with APM for mobile, API, and web testing.
What needs improvement?
They should leverage the tools for supporting Windows apps. Additionally, they could add more customization features for reporting.
For how long have I used the solution?
We have been using Selenium HQ as partners for nine years.
What do I think about the stability of the solution?
The product is stable. However, it is impacted by the changes in UI. I rate the stability a seven out of ten.
What do I think about the scalability of the solution?
We manage Selenium HQ for 20 customers. It is a scalable product and suitable for small to medium enterprises. It needs improvement in terms of supporting Windows devices.
I rate the scalability a seven or eight.
How are customer service and support?
It is an open-source solution, and thus, we do not receive direct support services. We refer to relevant documentation and community articles to resolve most issues.
How was the initial setup?
The initial setup for mobile app testing, especially when installing simulators, is complicated. Configuring simulators for Android and iOS platforms is time-consuming due to trial and error. Setting it up for mobile automation takes approximately one to two weeks. However, for web automation, the process is comparatively straightforward. It takes less than an hour to complete.
I rate the process a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
It is an open-source solution.
What other advice do I have?
It's crucial for technicians to thoroughly evaluate whether the solution aligns with the end-to-end application needs, especially considering the complexity of enterprise applications. For leveraging features like ERP integration or mobile testing, it is better to understand the compatibility and support for specific devices.
I rate Selenium HQ a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Head of Digital Transformation at a computer software company with 1,001-5,000 employees
Helps with critical deployments and test automation of web
Pros and Cons
- "I am impressed with the product's ability to catch content from website."
- "I have found that at times the tool does not catch the class features of website content correctly. The product's AWS configuration is also hard."
What is our primary use case?
We use the solution for the test automation of web solutions. It also helps us to create web browsers.
How has it helped my organization?
My company uses the solution for critical deployments.
What is most valuable?
I am impressed with the product's ability to catch content from website.
What needs improvement?
I have found that at times the tool does not catch the class features of website content correctly. The product's AWS configuration is also hard.
For how long have I used the solution?
I have been using the tool for five years.
What do I think about the stability of the solution?
The tool is stable but needs to update to the new version of Chrome.
What do I think about the scalability of the solution?
I would rate the product's scalability an eight out of ten. My company has 2000 users for the solution.
How are customer service and support?
I have never used support. I would search on the internet for tutorials.
How was the initial setup?
The solution's setup is easy in the local environment but complex on the server side. You need to also update the Chrome version in the cloud before setting it up in the local environment.
What other advice do I have?
I would rate the product an eight out of ten. The product is easy to use.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
OATS Automation Test Lead at a tech services company with 11-50 employees
Simple initial setup, with high scalability, but needs some testing or report management tools
Pros and Cons
- "I have found using IDE and Cucumber framework is good."
- "I would like to see some reporting or test management tools."
What is our primary use case?
Our primary use case is we have a new development going on for our tool, our project, where we have to test web-based applications. These are all web-based applications wherein Selenium fits well for all the web applications.
What is most valuable?
I have found using IDE and Cucumber framework is good.
What needs improvement?
I would like to see some reporting or test management tools.
For how long have I used the solution?
I have been working with Selenium HQ for the past eight months.
What do I think about the stability of the solution?
The stability is evident and it is a good tool.
What do I think about the scalability of the solution?
The scalability is good. On a scale of one to ten, I would rate it a nine.
How are customer service and support?
When it comes to technical support you do have to go online for the support community.
Which solution did I use previously and why did I switch?
Selenium only works with web-based applications, it does not work on desktops, or any Java-based, form-based applications. There is no automation for any of these kinds of applications. With the Oracle Application Testing Suite, it can do anything. Currently, it has some drawbacks in automating desktop-based applications. However, the main difference is Selenium only sticks to web-based applications. But Oracle Application Testing Suite, or any other testing suite, like UFT, can automate a form-based or desktop-based application.
How was the initial setup?
The initial setup is very simple and not complex.
What's my experience with pricing, setup cost, and licensing?
The pricing is open source.
What other advice do I have?
If you are wanting to do some web-based automation, definitely Selenium HQ is a good solution. I would rate Selenium HQ a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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