Selenium web driver.
IT Principal Analyst at a media company with 501-1,000 employees
We got faster server response times by using its automation tools for our website.
What is most valuable?
How has it helped my organization?
We were using other HP tools to automate for our website and it took a lot of memory which slows down our server response times and also slower than Selenium. We gained like seven seconds after moving to Selenium.
What needs improvement?
Though Selenium is an open source tool, I would like to see If it can support all the browsers to the latest versions and with a predefined framework tied to it. Since selenium goes with the Java there is no standard framework defined and every other company builds their own framework which is good in one way. But the skills sets requires to build this framework takes a lot of time and ROI time is also increased.
What do I think about the stability of the solution?
The only as I mentioned is supporting the latest versions of the browsers. The code that works in FF doesn’t work in Chrome. Scalability wise, Selenium only supports the websites with pure HTMLs.
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How are customer service and support?
Customer Service:
There are lot of forums on web. So never have to worry about reaching to technical support and I’m not aware of any either.
Technical Support:There are lot of forums on web. So never have to worry about reaching to technical support and I’m not aware of any either.
How was the initial setup?
Building the framework is the one thing and using selenium (which is straightforward) after that is much easier.
What about the implementation team?
We developed in house and I totally support the In house. In house you can change your framework based on the needs with frequent code changes.
What was our ROI?
We have a great savings after building the initial framework. We run 600 test cases in parallel in virtual desktops in 16hours which takes 52 hours to execute manually. This execution takes place once in a month on an average.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Quality Assurance Engineer at a comms service provider with 501-1,000 employees
With Selenium WebDriver you can create robust, browser-based regression automation suites and tests, scale and distribute scripts across many environments.
What is most valuable?
When using Selenium WebDriver you will find that most valuable feature is integration with other technologies and frameworks.
Selenium can test almost any kind of web application and it supports many types of technologies. You can write scripts in various programming languages (Java, C#, Ruby, Python...).
Another important feature is scalable remote execution platform, you can execute your tests in parallel on great number of different machines using Selenium grid.
How has it helped my organization?
If used in right way (you can build your own test automation framework) it provides great test automation coverage and boosts time spent on writing automated test scripts. It can cope with almost any commercial tool in test automation area.
What needs improvement?
It would be nice to see more frequent releases and more bug fixes. Selenium has good support, but sometimes it seems that they mark some issues to easily with "won't fix" label.
Internet Explorer webdriver has some issues and should have better support.
For how long have I used the solution?
I've been using it for one and half year, and intensely for the last eight months.
What do I think about the stability of the solution?
I encountered some smaller stability issues, but most of the time it can be solved quickly. There are also some minor issues with parallel test executions but there are workarounds for this specific cases so it can be avoided.
How are customer service and technical support?
Support is pretty good, I would rate it 7/10.
Which solution did I use previously and why did I switch?
I used a few commercial solutions in my career and Selenium offered me (almost) everything that this products did, in some cases even more. I chose it because it's open source, easy to integrate with other technologies/tools and offers everything that automation testing team needs.
How was the initial setup?
Initial setup is complex just as any other development project setup is. Selenium has no installation files, it's just a bunch of libs which you need to import in your favorite IDE and set it up. It really depends on your experience, but no, it's not that complex.
What other advice do I have?
It's an open source product, (probably) the most popular one in a whole software test automation industry. Although it's free and open source it has good support and great integration with different technologies.
If you have a good QA team with engineers which have strong technical background and experience in software development I would definitely recommend you Selenium WebDriver. It offers everything you need, you can make your own framework and architecture, based on your business and technical needs.
If you have non-technical QA team and you want test automation - Selenium WebDriver is not the right solution, you should invest in some commercial products which are easier to use and don't demand that level of technical skills from your team.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Selenium HQ
January 2026
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Lead Automation Architect at a retailer with 1,001-5,000 employees
We are now able to execute 3000 test cases in less than one hour.
What is most valuable?
- Videos of test cases
- Scalable multi threading test execution
How has it helped my organization?
We are now able to execute 3000 test cases in less than one hour. This is a great milestone for us.
What needs improvement?
It needs more support for mobile devices and also on testing web services.
For how long have I used the solution?
I've used it for four years.Videos of test cases + Scalable multi threading test execution.
What was my experience with deployment of the solution?
We've had no issues with deployment.
What do I think about the stability of the solution?
We've had no issues with stability.
What do I think about the scalability of the solution?
We've had no issues with scalability.
How are customer service and technical support?
It's open source and therefore there is no customer support.
Which solution did I use previously and why did I switch?
We used a different product that was not open source. We wanted to use open source.
How was the initial setup?
It was not too complex, however, it would be complex for someone who doesn't know much about automation.
What about the implementation team?
I implemented it through an in-house team. My advice would be to foresee all the problems that you might run in to in the future and design the framework based on that.
What other advice do I have?
Make sure you get the set-up right initially.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Test Automation Specialist with 1,001-5,000 employees
It's provided shorter testing cycles, and saves a lot of time and mental health for manual testers, but it needs better stability for Internet Explorer.
Valuable Features
It's open source, free, stable, and easy to use. It's the best solution on the market.
Improvements to My Organization
It's provided shorter testing cycles, and saves a lot of time and mental health for manual testers. It helps with performing scheduled builds, and automatically generated test reports, etc.
Room for Improvement
I'd like to be able to perform stability for tests on Internet Explorer.
Use of Solution
We've used it for over one and a half years. We're running web test automation using Java language, and the Selenium library with the latest web drivers, alongside TestNG for managing test flow. We have Gradle for building and dependency management and Jenkins as CI tool. Tests are built and run on virtual machines (no remote driver).
Stability Issues
The stability is a concern. Internet Explorer tests take three times longer to run and are a lot less stable than those run on Chrome, for example.
Customer Service and Technical Support
Customer Service:
I haven't contacted them.
Technical Support:I haven't contacted them.
Initial Setup
It took some time. I had to create, wrap and decorate a lot of its functionality.
Implementation Team
It was done in-house.
Other Solutions Considered
We tried HP UFT, but did did not like the speed, and IDE. Also, there was no choice of programming language, it's not free, and a lot harder to maintain.
Other Advice
The library is nicely done. The webdriver communication with the browser is not perfect, though, especially IE. The longer the test is the higher the chance it will break down. It's impossible to reach 100% stability with more complicated tests. Very likely that the problem lies within Internet Explorer, not within the webdriver.
Very good for testers with programming experience and web developers, not so much for regular testers, unless they are given a “ready” framework and shown how to write tests.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineering Senior Analyst at a tech services company with 10,001+ employees
We have been able to fix many browser related issues in the application before deployment, but I've seen latency issues in IE while executing scripts.
What is most valuable?
- Open source
- Ability to run tests across multiple browsers and OS
- Using Java as programming language
How has it helped my organization?
- There are important projects in my organization which require a lot of cross browser testing to make sure that the application functions across different types of browsers eg. Internet Explorer, Chrome, FireFox, and Safari along with different versions eg IE9,10,11 etc. Hence we needed a tool which can run our tests across all these browsers in different machines to ensure defect free application. We have been able to fix many browser related issues in the application before deployment. Thus our efficiency of delivering a higher quality product has been increased a lot.
This is important because our end users may use any kind of browser to use the application and we don’t want to get into issues where our applications crashes in 1 browser and works well in other.
- A lot of time & cost has been saved by using Selenium automation because now we don’t need all browsers to be tested by manual testers. Just 1 automation script is required which can be run across different browsers. We only need 1 person to kick off the script execution
What needs improvement?
We have seen latency issues with Internet Explorer. I would like to see better support for Internet Explorer.
For how long have I used the solution?
I've used it for one year and one month.
What do I think about the stability of the solution?
I've seen latency issues in IE while executing scripts. The same script runs faster in Chrome and FireFox. Sometimes, the same xpath may not identify an object in Internet Explorer, but will identify it in Chrome/FireFox. So we have to write a different code in that case. This is not a very common scenario though.
How are customer service and technical support?
Although there is no customer service for this, the code documentation and online resources make it easy to work with.
Which solution did I use previously and why did I switch?
We used IBM Rational Functional Tester v8.5. The reason we switched over this product was because Selenium WebDriver:
- Is Open source
- Supports execution in multiple browsers
- Has the ability to run multiple tests across browsers and OS at the same time using Selenium Grid
How was the initial setup?
It was straightforward. All we needed was an editor like Eclipse and all the required JAR files and driver executables. All these are available online.
What about the implementation team?
We did it in-house. You should have JRE up to date, and make sure your IDE is configured properly. All driver executables should be downloaded and all JAR files should be applied to the project.
What was our ROI?
We have saved overs 400 hours of effort in our regression testing.
What's my experience with pricing, setup cost, and licensing?
There is no license cost.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder & CEO at a tech services company with 51-200 employees
Web applications functional test automation tool suite with ability integrate with many programming languages
Valuable Features:
- Supports many scripting languages (Java, .NET, Php etc)
- Great functional testing tool with short learning curve, and this makes it easy for someone coming from programming background
- Supports multiple web browsers/OS
- Distributed (remote) testing
Improvements to My Organization:
Selenium is not just a one tool. It has a collection of tools.Selenium IDE can be used for creating the smoke tests quickly. Then export the test cases to your favorite programming language and run against different browsers. Once test cases are exported to the programming language the power of target language can be used to improve the tests further (e.g reporting , db connection etc)
Room for Improvement:
Integrating test reporting with WebDriver directly
Support for major browsers directly.
Other Advice:
If you don’t have a budget, go with Selenium because it has a huge community and the versions are constantly updated. Also, it supports latest browers most of the time, and major competitors are using it. It’s reliable and extendable. When it comes to performance testing, you can use the same code for both Selenium and JMeter.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
QA Manager at a comms service provider with 501-1,000 employees
We use it as a base product for automation, reducing the time for regression testing and improving the quality that we deliver.
What is most valuable?
This product doesn’t need a license and doesn’t cost anything. In the consulting companies every cent matters so it’s not easy to introduce a paid product without good background. It’s even harder to sell this idea to customer.
How has it helped my organization?
Automation testing improves the quality we deliver and reduce the time for regression testing.
What needs improvement?
Actually I’m quite happy with that product.
For how long have I used the solution?
I've been using it for at least six years. Usually I use Selenium WebDriver, NUnit, and C#. In some projects we can use WeDriver IO and JS. Tests run using Remote Phantom. But as a base product for automation I use lately Selenium as it’s a free product.
What do I think about the stability of the solution?
No, usually it works perfectly fine in any platforms and languages. Fits any servers including Azure and has no problems to run the tests.
How are customer service and technical support?
As it’s a free product there is no customer support but there is a community that takes in consideration all found bugs for further improvement.
Which solution did I use previously and why did I switch?
For about 10 years ago I used TestComplete for Windows Forms to write the regression suite for application. I didn’t choose this product, it was a part of the solution by the time I started to work there. As I remember it was a great product but it requires the license. It can be good for the product company which I was working in but it doesn’t fit consulting companies.
How was the initial setup?
It’s really easy to set up Selenium tests. Usually you need to make a framework which you can you as a part of setup project in any project later.
What other advice do I have?
Just try it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
QA Automation Engineer at a financial services firm with 201-500 employees
Useful automation, streamlines testing, but difficult implementation
Pros and Cons
- "The most valuable feature of Selenium HQ is it provides support for third-party tools, such as screenshots, and automates Windows-based applications."
- "The initial setup of Selenium HQ is difficult in many areas, such as the framework."
What is our primary use case?
I use Selenium HQ to streamline our regression testing procedures and minimize the amount of manual testing required, we chose to automate our entire regression suite. This includes all of the flow cases, as well as various other test cases, such as those for UI testing and negative and false validation tests. We automated a wide range of test cases to maximize efficiency.
What is most valuable?
The most valuable feature of Selenium HQ is it provides support for third-party tools, such as screenshots, and automates Windows-based applications.
For how long have I used the solution?
I have been using Selenium HQ for approximately four years.
What do I think about the scalability of the solution?
We have two people using this solution in my organization.
How was the initial setup?
The initial setup of Selenium HQ is difficult in many areas, such as the framework.
I rate the initial setup of Selenium HQ a three out of ten.
What other advice do I have?
I rate Selenium HQ a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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We are using it for running web test automation using Java language, and the Selenium library with the latest web drivers, alongside Tests are built and run on virtual machines (no remote driver). This is faster and very good tool.