Slack Reviews

We use the tool for project collaboration within our team. It helps us manage our daily activities. We've also integrated Slack with other tools to schedule our meetings. I'm unsure if we're currently using a professional or standard license, as there may be some limitations. Overall, we're utilizing it mainly for collaboration purposes.

Nowadays, we don't need to visit an HR portal. Our marketing and human resources teams directly share details about birthdays, upcoming events, and important dates in Slack. Whether it's a training event, a company-wide gathering, or a social event, all the information is shared there. This keeps us all updated. 

It's very easy to share files in Slack. We need to drag and drop or upload them. The tool's mobile application experience is user-friendly. 

We could see improvement in Slack by having an integrated meeting tool. Currently, we rely on third-party integration tools like Zoom to schedule meetings. It would be much more convenient to schedule meetings directly within Slack without additional integrations. It needs to have calendar and CRM integrations as well. 

One of the things that could be improved is when you are writing; if you press enter, it automatically sends the message. Sometimes, that happens when you want to add a paragraph inside the Slack tool. You can use the Macintosh command function to move to another part.

Sometimes, it's not easy to delete messages. I'm unsure if you have a specific timeframe to delete.

I have been using the product for three years. 

The tool is quite stable, but it has bugs and glitches. 

The tool is scalable. It has been constantly improving. My company has a total of 75 users. However, only 43-44 users use it daily. We have an engineer and a manager to maintain it. 

I haven't contacted technical support yet. 

The tool's deployment is easy.

The tool's pricing could be cheaper. 

The search functionality in Slack is currently limited for me due to my Slack license. I have a history limitation where only one month of history is available. Once the deadline passes, everything is deleted, so I cannot access older or former messages. I rate the overall product a seven out of ten. 

We primarily use it for internal communication and coordination. Mostly, we were using it to share information and then, you know, use it more as a repository for exchange and communication among users. 

So we were using it more like an alternative to email, at least for all internal conversations and coordination. That's one. And mostly to share info and share docs, etcetera.

Basically, the fact that we moved to one platform and away from emails has helped us. Everybody can see what everybody else is saying, so we don't have to plow through tons of emails. The fact that there is a history already there for somebody to see, at least since the time they became a member of a group or a team, is the biggest time saver. 

We can always scroll back and look at the history to see what happened and react based on the context of the conversation or discussion. For me, that would be the biggest advantage of moving away from emails.

Our usage was fairly limited. We used it to communicate with our team internally, and, in some cases, we had Slack channels with customers as well. But that was purely to ensure that the information was accurate and there were no different versions. Everyone was aware of the latest happenings. That's the only feature we actually used. We never used any other features.

However, I appreciated that it was easier than email and more comfortable than sending emails. The entire conversation is recorded in one place where anyone can go back and look through past discussions, statements, or situations. It's much easier than trying to figure out how to use the search feature in email. And, obviously, given that multiple threads could be initiated, email can lead anywhere. Slack helps us keep the conversation focused and avoid multiple threads that create more confusion. I would say that has been the biggest advantage for us.

For me, the only thing I can say is that every time somebody sent me an attachment, the attachment was listed somewhere, and then I had to open the conversation and go to the individual to open it. So there is no handy repository or an easy way to quickly look at attachments. For me, that was a bit difficult.

I would say that having a small panel with a list of all shared attachments with whom I'm conversing would be important. Many times, I had to search and had some trouble finding the file. But that's about it. That would be a significant improvement based on my experience.

I used Slack for a year and a half.

I would rate Slack as very stable. I don't think we ever had an issue with it. I would say it's a nine out of ten for stability. It was very stable. We never had any major issues with it.

For my use case, I would rate the scalability a nine out of ten. Other than the limited issue of searching for files, I didn't find too many issues. But overall, it was highly scalable and served its purpose well.

Our organization was small. It was about 25 people. So everyone was using it, and we had clients and partners as well. So we had around 30 to 35 people using Slack across our organization and external contacts.

We used to reach out to our internal team, and they handled everything. If we ever needed support, we would go through them.

We have an IT team to take care of the deployment. There was no maintenance required. Whenever there were situations where Slack was down, we were informed. So there was nothing else except for updating the client version whenever a new update was released. But that's the extent of the maintenance. It was limited to that. It was more like an app update. Since it was on the cloud, there was nothing else for us to update. Whenever a new update was available, Slack would send us a message, and we simply updated it.

In terms of return on investment, I think it was okay. We were pretty satisfied with it, although there could have been improvements, especially in terms of pricing. But compared to the alternative of using Gmail, we found Slack to be more efficient in organizing content and information.

It was more time efficient and helped you save time compared to writing emails. It was faster than writing emails, but the ability to organize content and information properly is what I appreciated the most.

I would put Slack around seven out of ten,  in terms of return on investment.

I would rate the pricing model a seven out of ten, where one is low, and ten is high price. It's on the more expensive side. For the usage we had, it would have been better if there were different pricing plans because we were not utilizing all the features that Slack offered. Although, there were no additional costs.

I would definitely recommend it. However, it depends on the situation. There may be other Slack alternatives available now. Especially for internal communication and coordination, there might be better tools suited for specific use cases. So, based on my personal experience, I would recommend Slack, but it depends on the specific use case.

I would rate this product overall a nine out of ten. They are delivering on what they claim. Whether it meets my specific use case or not, it's more about the product fit for what I wanted to achieve. But considering the extent to which we used it and its alignment with our goals, I would rate it around nine out of ten.

Slack is primarily used for communication, file sharing, and sometimes for Huddle, which is similar to a Zoom call within Slack. You can start a call with the person directly. 

Slack offers several valuable features. Firstly, they have a message deletion feature, which is now available in other software as well, but Slack was the one who introduced it in enterprise solutions. 

Additionally, Slack has a great feature for creating communities. This means that if you want to communicate with someone from a different company, you can create a channel specifically for them. They won't have access to other channels or public channels in your company, only the channel you've created for them. This is particularly useful for our interactions with one of our client, as we have a dedicated channel with them, allowing us to receive support. It's one of the best use cases I've seen for Slack, apart from its primary use for intra-company communication.

The video calling experience on Slack needs improvement. We prefer using Google Hangouts for video and audio calls because the call quality on Slack is not up to the mark. There is still for improvement in this aspect. The audio and video quality is not so good. 

So, we have two applications for communication. One is Slack, and the other one is Google Hangouts. So, it is definitely an area of improvement.

We started using Slack in 2018, so it has been around five years.

Slack has been stable for us. We have experienced only one outage since we started using it in 2019.

Everyone in our company, approximately 1,300 employees, is using Slack.

We contacted Slack's support team when we were building a bot using Slack. They were quick to respond and provided us with the necessary documentation.

Setting up Slack was very easy. It's an out-of-the-box solution that can be quickly deployed.

Slack is hosted on the cloud. It is a SaaS tool, we don't need to worry about the hosting details. We access it through slack.com, just like accessing Facebook without knowing its hosting details.

Slack is definitely worth the money.

I would recommend using Slack. You can also consider Microsoft Teams. They are a good alternative. In fact, if you are using Microsoft Azure cloud, Teams can be more cost-effective for you compared to Slack. However, if your company is on AWS or Google Cloud and not using Microsoft Cloud services, then Slack would be a more affordable option as a standalone system. It's worth noting that Teams comes bundled with a license for Microsoft Cloud subscriptions.

I would rate Slack a nine out of ten. They have had very few outages, and the software's features and GUI are impressive. However, there is room for improvement in the calling experience.

I used it for managing competition-related matters, as well as for handling announcements regarding new products or services. It was also a go-to platform for tracking logs related to ticketing and service issues that required urgent attention, as well as for internal tasks like software deployment and operationalizing services promptly.

One of the key benefits is the ability to easily share large video files and documents without any limitations. It also integrates with ticketing systems like Jira, allowing you to add plugins, such as Outlook, to streamline collaboration with emails. It offers customization options for various applications, including integrations with Zoom for video calls and a wide range of other integration plugins. This flexibility in integration is a significant advantage. You can segment your user base into different channels based on shared access, ensuring efficient communication. One recent noteworthy feature is the collaboration space, known as Slack Canvas, which enables users to share and edit documents collectively.

It could further improve by expanding its integrations to include conference platforms, such as Atlassian and its products. Integrating with platforms like Medium for article sharing and tagging, as well as LinkedIn for publishing posts and connecting them to Slack, would be beneficial. It would be highly advantageous if it could incorporate calendar information from sources like Outlook or Gmail, providing users not only with meeting schedules but also a comprehensive daily agenda view.

I have been using it for four years.

While downtime occurrences are not very frequent, there have been a few instances when we experienced outages on certain days. Overall, it is relatively stable compared to some other solutions.

It is a highly scalable solution, given that over ten thousand daily users rely on it for their work. As the user base grows, managing channels can become overwhelming, and maintaining them can be a significant challenge in such cases. It may require a minimum team size of around thirty to forty people or more to manage it effectively.

We don't interact directly with Slack; instead, we rely on our internal support teams for any issues.

We used Microsoft Teams previously. While Slack offers numerous advantages over Teams, the one area where it could improve is in providing a more robust system for document collaboration and organization, similar to the functionality found in SharePoint.

I do not have insight into the enterprise-level installation process, but accessing it privately is straightforward. You typically receive an invitation, a secure password, or an order code, allowing you to join the designated Workspace. Once you're part of that Workspace, you gain access to various internal channels, which is a significant benefit.

When it comes to pricing, it is on the expensive side.

I would rate Slack at around eight out of ten. It's a pretty decent platform that many startups and new companies prefer today, especially for larger audiences. One of the drawbacks or areas for improvement is the learning curve users from Microsoft-based products like Link, Skype, or Teams might face when trying to adapt to Slack's architecture. Slack's structure is quite different, and it can take some time for users to become acclimated to this new orientation. Once users overcome this learning curve, it proves to be a robust and highly effective tool that can benefit many users.

We use the solution to manage communication within our organization.

The solution could be more stable compared to Microsoft Teams. Also, we encounter errors with Slackbot while granting authority. It needs to be more straightforward in providing documents.

I rate the solution's stability a six and a half. It could be better.

We have 200-300 solution users in our organization. I rate its scalability a seven out of ten.

I rate the solution's initial setup process a nine out of ten.

I rate the solution's pricing as five out of ten. It is less expensive than Microsoft Teams.

I rate the solution a nine out of ten.

My organization uses it for collaboration and updates. We use it for meetings. Slack can be integrated with Confluence, Google Meet, and Zoom. We use it for important events. We constantly check Slack for updates from our bosses, CTO, and CEO.

The solution provides spell-check features while messaging. People cannot join groups without the admin’s permission. Slack’s security is really, really good. Even if something happens to our mobile phones, we can still retrieve our messages in Slack. I like that we can integrate the solution with various tools. The product gives the best user experience. The interface is wonderful.

The product could improve its notifications. The notifications on the phone are delayed. The notifications on the laptop come on time, though. There’s a latency issue in the application.

I have been using the solution for four years. I am using the latest version of the solution.

I rate the tool’s stability a nine out of ten. I had an issue when I was using Slack on a Linux distribution. Not all Slack integrations are reliable. The version of Slack on Windows is far more stable than Linux. I did not contact the support team for it, though. I just deleted the application and reinstalled it.

I rate the tool’s scalability a nine out of ten.

The initial setup is very easy. The product is deployed on the cloud. The deployment takes a couple of minutes. It has very low latency.

I advise everybody to use the solution. It is one of the best tools that a company can use. It is specifically designed for collaboration within the workplace. Overall, I rate the product a nine out of ten.

I work alongside other departments, and we use Slack mainly as a source of communication.

Slack is a very collaborative tool that makes it easier for me to communicate with the onboarding and billing teams.

Slack tends to crash once a month. We have to keep an eye on the dashboard status because there is always an issue with attachments or sending images once a month. The application crashes out of the blue. There are issues in general with the application, especially the desktop application.

I have been using Slack for about a year.

Slack’s stability works fine for us.

Slack is a scalable solution. About 500 to 600 people are using Slack in our organization.

I contacted Slack's customer support because I once faced an issue sending invitations. It was an issue on their end that was easily fixed because they were super helpful.

Positive

Slack's initial setup is super easy.

Slack is deployed on-cloud in our organization.

Since it's very easy to collaborate with the tool, I would recommend Slack to other users.

Even though Slack is a very useful tool with many incredible features, the fact that it tends to crash once a month makes it a little bit difficult to work with.

Overall, I rate Slack a seven out of ten.

I use the product to chat and huddle with company members.

It doesn't offer much in terms of improving the organization. It's just used for chatting, being in touch with others, and setting up meetings.

The huddle feature is valuable to me. We can easily make a video call.

The product should provide integration with other solutions like Gmail or Outlook.

I have been using the solution for more than two years.

The solution’s stability is good. I rate the stability a ten out of ten.

I rate the solution’s scalability a ten out of ten. All 150 people in my organization use the product.

I use Microsoft Teams and Google Chat as well. I'm more comfortable with Google Chat because the interface of my Gmail and Google Chat is on the same page. I do not need to open two different software.

The initial setup was very easy. It took five to ten minutes.

The product is not difficult to use. Overall, I rate the solution a nine out of ten.