Slack and Microsoft Teams are prominent competitors in the team communication and collaboration category. Slack seems to have an edge with its simplicity and rich integration capabilities, whereas Microsoft Teams stands out for its seamless integration with Microsoft 365, making it appealing to businesses within the Microsoft ecosystem.
Features: Slack offers impressive cross-platform experience with group and one-on-one chat integrations and third-party tools. Users appreciate its ease of setting up channels for team communication. Microsoft Teams is known for co-authoring on documents, synchronizing with Outlook, and robust video conferencing features.
Room for Improvement: Slack could improve in scalability, video call quality, integration, and setup process for creating groups. Microsoft Teams needs better integration with non-Microsoft platforms, stability, user interface intuitiveness, document sharing, AI features, and memory usage efficiency.
Ease of Deployment and Customer Service: Both Slack and Microsoft Teams have a reputation for strong customer support, with Slack being praised for swift social media support. Slack often uses public and hybrid cloud setups, while Teams is favored for integration with existing IT ecosystems, mainly using public cloud with on-premises options.
Pricing and ROI: Slack's free version suits small teams/startups, though full features may be costly compared to Teams. Microsoft Teams offers cost advantages when bundled with Office 365, beneficial for organizations invested in Microsoft's ecosystem. Both solutions enhance productivity and collaboration, with ROI depending on specific business needs.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
I have logged tickets for Office 365 and received responses within 24 hours, depending on the severity.
We tend to focus more on Workato for support, but internally we raise service requests with the infrastructure team for any issues related to Slack.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
Slack is endlessly scalable.
A user who engages with Slack daily and utilizes various features would provide more valuable insights.
Slack is not as comprehensive as Microsoft Teams in terms of scheduling and hosting meetings.
Microsoft Teams is stable once the setup is completed properly.
It integrates with various systems, allowing us to manage site reliability, availability, and reliability.
Slack's stability is a perfect 10.
Occasionally, Slack behaves unexpectedly and shuts down, which can be irritating, especially when I am in the middle of a task.
Microsoft could take into consideration specific use cases with some restrictions, such as improving the compatibility between cloud and non-cloud setup.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
We can also improve the creation of channels, particularly in terms of privacy, security, flexibility, and the addition of members to newly created channels.
Configuring chats and pinning in Teams is easier, even though Slack has these features, they are not intuitive enough to engage with.
There is a need to add a call group feature to facilitate scheduling and conducting meetings within Slack.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
Microsoft Teams is also noted for its compliance with GDPR and SOC 2, ensuring data security and compliance.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
It serves everything in one place and improves communication within organizations.
In my experience, Slack is a stable product for communication, and I appreciate its automation features and integration of AI capabilities for enhancing specific functions.
In managing releases via Slack channels, one major advantage over Teams is the ability to have threaded discussions, which helps in catching up on relevant discussions without the distraction of interleaved conversations.
The integration with Google Calendar is easy to use and allows us to receive notifications before meetings.
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
Slack is where work happens. It’s a digital workspace that powers your organization — all the pieces and the people — so you can get things done.
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.
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