Sophos XG Reviews

We use this solution for VPN, client VPN, malware filtering, and antivirus scanning.

It has definitely improved the way our organization functions. Previously only using free tools, and once we started using Sophos XG, the number of threats dropped dramatically. We had a lot of threats to our network, but they have dramatically decreased since we started using this solution.

All of the features in Sophos XG are valuable.

Web publishing is important, as well as the importance of the antivirus patch. 

The firewall is also essential, and the VPN.

Our clients use Karios, and while it integrates well with it, the integration could be improved.

I have been using Sophos XG for three years.

We are using the XG version.

We encountered an issue with the hardware when we first purchased this solution. We called Sophos, who replaced the device, and we have not had any issues since.

We have no issues with the scalability of Sophos XG.

In our organization, we have 150 users, and all are required to maintain this solution.

We don't have plans to increase the usage at this time.

We have not really used technical support. If we have an issue, we resolve it ourselves.

Previously, we were using older versions of Microsoft. We used it for almost 10 years before switching to Sophos.

The initial setup was easy.

We completed the installation ourselves. I took a maximum of two weeks.

I have not calculated our ROI.

We have a three-year license.

I am the Chief IT Officer. I don't have all of the technical details of this product. We have technical staff who use this solution for their daily routines and activities.

It's a very good product. I would rate Sophos XG an eight out of ten.

We are resellers. We provide solutions to our clients.

I like the connectivity and the security.

Sophos is easy to use.

The GUI is very simple.

Some businesses require Dynamic IP. This feature would be useful if it worked.

I have been working with Sophos XG for approximately four years.

Sophos XG is a stable product.

It is easy to scale with Sophos XG.

Our customers have medium sized businesses

The technical support is okay.

I have also worked with Fortinet and one other solution.

The initial setup is easy.

It can take one to two hours to install.

The price is reasonable. It's not as expensive as other solutions. 

It's good, I would rate Sophos XG a nine out of ten.

We primarily use the solution for a firewall. We use it as a security device.

The product is very easy to use. We enjoy the ability for it to fit into our high-level security framework. 

It gives us some separation from being on Microsoft tasks. We've got multiple levels of security. We're government contractors. It's great that it's been a separate product that gives us the ability to do the security to a high level without having to resort to needing a big team.

The solution is stable. I've had very few problems with it.

We have found the solution to be scalable. 

We're always looking for the best products and the best pricing. Pricing is always a concern for us.

When they do updates, they could handle them a little bit better. We've only had one problem, however, I do prefer when updates come out a bit quicker. We do the patching and updates and different things, however, in terms of the patch and timing and the criticality of it, it could always be better.

We've been using the solution for five or more years at this point. We've used it for a while. 

The product is reliable and stable. There are no bugs or glitches. It doesn't crash or freeze. 

The product has proven to be scalable. If a company needs to expand it, it can do so.

We have 430 end-users on the product.

We're mostly happy with the technical support. It's better than Microsoft. Any issues we have may simply come down to the SLA. 

The initial setup is pretty straightforward, and, over the last six years, it's gotten simpler, especially when it comes to cloud products.  A company shouldn't have any issues with the process. 

The deployment was very quick. It does not take long. 

My team is quite small internally. I have five to seven IT staff.  I have many service providers that I outsource a lot of the day-to-day management of the infrastructure to.

Sophos assisted us with training at the outset, which we really appreciated. 

We pay annually for the licensing for the overall on-prem solution, however, we also have some Sophos access points at permanent IT sites and different things. I have different Sophos products I may pay a monthly fee for.

We're just customers and end-users.

While this deployment is on-premises, for the cloud, we use Sophos Central.

I'd rate the solution at an eight out of ten. We're pretty pleased with its protection capabilities. 

The solution is mostly used for setting up a firewall and policies. 

The solution is very easy to understand. 

It's simple to set up the firewall and policies. Setting rules is very easy on Sophos as compared to other solutions. 

The product offers many great features. 

Technical support is very good. 

The initial setup is easy.

We have found the solution to be very stable.

A company can easily scale the product if they need to. 

When upgrading the firewalls, the process could be easier. 

While we do have network control, we don't have network monitoring. If I have 200 nodes and I want to see what's happening, I don't have visibility, especially if people are working remotely. 

If we could control roaming users through the firewalls and make it so that it's more of a  complete security solution, which we prefer, that would be ideal. If we have to install some clients on these machines, that's fine. The only concern is the DLP. We want to protect our data from being stolen. We'd also like to monitor activities from the perspective of productivity. We want to be able to track and calculate what users are doing on their machines.

I've been using the solution for more than ten years. 

Earlier, Sophos was known as Cyberoam, Before that, I use Cyberoam and now this has turned into Sophos.

The stability is very good. It does not crash or freeze. There are no bugs or glitches. the solution is reliable. 

The level of scalability depends on the box. We do have the option to scale if we need to.

I have found the technical support to be very helpful and responsive. I am pleased with the level of support I can get. They always provide proper solutions to all issues, whatever we face.

It is not difficult to set up the solution. One ISP, internet service provider, is required, and that is sufficient. If you do have a landline, some switches are available, and we can add to that a firewall. That is secondary. However, the initial requirement is nothing. It is just a plug-and-play setup that is very straightforward.

We had a vendor assist us with the installation. 

There's no additional cost for installation. The provider from which we purchased, the vendor, himself arranged all installation and configuration. They helped us. However, even through customer care, a company can ask for assistance. 

I'm not providing any services. I'm using the product as a customer only. The company, one day, would like to become a partner, however. 

I would recommend the solution to other companies. 

I would rate the solution at a seven out of ten, specifically if I compare it to other options on the market. It's pretty good. 

The solution is primarily used to secure networks, just like PSF, but much better. Sophos XG has a UTM, which is much more security inclusive than a firewall, as it takes a look at the threat management landscape from a unified point of view. They have a firewall and they have an IPS inside the same box. They have a sandbox, they have a web filter, they have a web application firewall, they have a mail gateway, and they have a DMP. These are all inside one box. It's excellent at protecting networks from security threats as well.

The solution offers everything in one product.

It's excellent at protecting networks from malicious threats.

The solution is very easy to use and straightforward. 

Once you get past the license activation, the installation is easy.

I would like to see the technical support improve. They have the worst technical support I have ever seen in my whole life.

The initial setup, specifically when activating the license, is a nightmare and is quite difficult. 

I've been using the solution for five years now. It's been a while. 

We're a distributor, however, the company is still quite new. At my last company, I had 150 clients on Sophos. 

Technical support is just awful. They are not helpful or responsive. We are not satisfied with the level of support on offer. They need to improve this aspect. They simply do not reply.

They have very bad response times. It's very strange. Before, when I was dealing with Cyberoam, before Cyberoam was acquired by Sophos, it was good. Now, it's Sophos XG, and, while Cyberoam support was amazing, Sophos support has just gone down the drain. I don't know why.

The initial setup is a nightmare. The installation, getting the box to get up and running, is a hectic process, due to the fact that the box basically would not activate any feature unless the license is activated. And the license is only activated with the cloud. When you are doing that, it's just a sort of a nightmare. Now they have a new feature in which you can just create a license and you can activate the license on the appliance. However, generally speaking, it's one of those appliances that, if it's not registered on the portal online, won't even start. It can be a nightmare sometimes. That said, after the license is activated, it's just plain simple and easy.

I previously was an implementor and would set up the solution for clients.

You need to pay for the license. You need to pay for the hardware as well. The cost depends on the model of the hardware and on which license. They have different editions, and licenses you're going to go with. They have different modules, and the cost depends on which modules you'd like to activate for security features. Not everyone will buy Sophos to utilize all the features. Usually, it's just the firewall, and IPS, sandbox, and the web filter that people are looking for. Not many people have Sophos or VM servers on-prem to protect them.

We use both cloud and on-premises deployment models. 

Now, I am using the solution personally at home, however, before, where I was working, I used the solution for three years, specifically implementing Sophos XG for customers.

I'd rate the solution at an eight out of ten. 

I'd recommend the solution to other users and companies. For small and medium businesses, Sophos is a good security vendor.

We primarily use it for web content filtering, spam filtering, and VPN.

The setup and the control management are easy enough. For the most part, the features that it offers work well. 

Web filtering is easy enough to deploy, manage, or make exceptions to. 

The logging side of it could definitely be better. Some of the logging lacks, and the information that they provide you, especially in the spam filtering section, could be better.

We're going into our third year.

For what we use it for, it does what we need to do with little to no issue. It is not overly complex for us to be able to deploy what we need.

We're a school. We have 150 staff and 700 to 800 students.

I haven't had any problems with their technical support. Every time we've had to call them, they have been fairly reliant. They have been able to solve the issue or the question that we had.

I've been through a few.

Its setup is easy enough. 

Because we're in education, Sophos gives us a very competitive price for it.

When we first got it, we were on version 17. We have now upgraded to version 18. There was a significant change between versions 17 and 18. Once you get your head around those differences, it is not that complex. Now, version 18 does some stuff that some of my older firewalls used to out of the box. So, that in itself was more of a nicety. It makes things a lot easier. 

I would rate Sophos XG a nine out of 10.

I like their firewall and the intrusion detection feature. This is also a scalable solution.

Their reporting needs to be improved.

The initial setup is not straightforward.

Technical support could be improved as well.

Integration to the cloud is also a challenge. It's not straightforward, especially while I move my mail from on-premises to cloud 365. I had to go to the cloud to research certain routes with it.

I've been using it for five years.

It is scalable. We have over 500 users.

My experience with technical support has been poor because I have not had any support. When I have had issues, I have gone to their help files but have not had any technical support.

The initial setup is not straightforward. You have to do a lot of reading to do something new. So, you have to really understand it or have prior knowledge to be able to find your own way out to whatever you want to do.

We currently have two people who manage this solution.

The cost could be lower especially if you want to add other features. For example, if I want to activate the advanced threats feature in Sophos Central, there will be an additional cost. There are features that I wish I could have, but because of the cost, I currently don't have them.

I think technical competence is much needed, so if you are not familiar with Sophos firewalls, you would need to be trained. You need to have knowledge to be able to work with this solution. It's not straightforward like other firewalls. It's not easy; you may understand the concept, but you need to have technical knowledge regarding the interface and the movement.

So, I would rate Sophos XG at seven on a scale from one to ten.

The solution has a variety of very good, very useful features. We take advantage of a lot of them.

The initial setup isn't overly difficult.

The stability is good.

We found the initial setup to be straightforward.

Technical support is helpful.

The pricing is reasonable.

The VPN device could be improved upon.

The firewalls could be strengthened.

The solution could be more scalable.

I've been working with the solution for four or five years or so at this point. It's been a while. 

The solution is very stable. We haven't dealt with bugs or glitches and it doesn't crash or freeze. It's pretty reliable.

I wouldn't describe the solution as overly scalable. It's limited.

We have 100 to 150 users on the product currently.

Technical support has been oaky. When we have needed them, they have been helpful and responsive. We're satisfied with the level of support we receive.

The initial setup was okay. It wasn't too complicated or difficult. It was pretty straightforward overall.

We have ten to 20 people on staff that can handle deployment and maintenance. We look at the solution monthly to see if there's anything we have to do.

We find the pricing to be reasonable. It's not too expensive.

We purchase a new license every three years.

I can't speak to the exact pricing of the product, however.

We're satisfied with this solution currently. We aren't evaluating any others or looking for a replacement. 

We're a customer and an end-user. We don't have a business relationship with Sophos.

I'd rate the solution at a nine out of ten.

I prefer the advanced Sophos models. they are reliable and work well for us.