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Sophos XG pros and cons

Vendor: Sophos
4.1 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

Sophos XG offers efficient protection against attacks, such as preventing bad traffic or downloaded files, and simplifies addressing vulnerabilities quickly.
It is highly flexible and easy to use, allowing for the implementation of several firewalls with different access levels as needed.
The VPN feature, including SL VPNs and supporting remote workers, is extremely valuable, ensuring secure connections and easy management.
Sophos XG's centralized management from the cloud enables effective remote administration and updates, maintaining a consistent security posture.
The scalability and stability of Sophos XG, along with robust technical support, make it a reliable choice for small to mid-sized customers.

CONS

Scalability options are limited, and upgrading requires purchasing a more expensive model with higher specifications.
The setup process is challenging, especially the initial registration and activation of advanced features.
Reporting capabilities need improvements, with demands for more detailed and diverse dashboards.
Technical support response times and accessibility need enhancement, with reports of slow service and difficulty in reaching support.
Improvements are needed in SD-WAN capabilities, as current offerings do not meet expectations compared to other providers like Fortinet.
 

Sophos XG Pros review quotes

SherifFouad - PeerSpot reviewer
Jun 21, 2018
It has a very friendly interface like the Cyberoam iNG units, it has customizable policies, it has proper templates that you can even modify, and you can customize the rules, down to each single user.
Marco-VIVALDELLI - PeerSpot reviewer
Mar 11, 2021
It's a product that is in continuous improvement and is following what the customer is asking for. They are taking inputs and designing new releases specifically according to the client and their needs.
SF
May 23, 2019
Sophos XG has cybersecurity. It integrates with the antivirus software.
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
SI
Feb 21, 2022
Most of the features Sophos XG has are valuable. However, if I have two different ISP, I'm able to create an automatic switch between the two ISPs. I can do the same thing for the cloud as well. If I have two subnets coming from the cloud, I'm able to create a type of switch between both of them where if there is traffic on one and has the traffic drop, I'm able to switch to the other ISP without any problems. It's a normal feature and I get to enjoy the ability to switch between services with no issues.
CB
Jun 2, 2021
There are many features. VPN, firewalling, and intrusion detection are the main features that are most useful for us at this time.
AR
Dec 20, 2020
The web application firewall reverse proxy is very good.
MG
Mar 2, 2021
The initial setup is pretty easy.
ZE
Oct 15, 2021
It's a complete firewall solution that has everything.
KS
Apr 18, 2019
We have found that the simplicity of the XG 210 is its most valuable feature.
OA
Aug 22, 2019
The SL VPNs are the most valuable feature. I have a lot of systems out of the head office that need to connect to the local networks, and they all connect wirelessly via the Sophos VPN client.
 

Sophos XG Cons review quotes

SherifFouad - PeerSpot reviewer
Jun 21, 2018
Let's say I set up a rule to block users from accessing YouTube or Facebook. The rule will only block the HTTP traffic, which is non-secure traffic... The problem comes when you are trying to block, or allow, similar traffic that uses HTTPS. You have to create a certificate and import it into the users' web browsers, whatever they are using... The problem occurs when you're dealing with roaming users who use laptops and have to move between different sites that have different types of policies applied to them. You have to import all sorts of certificates from each site into their browser. Doing so will most probably conflict with something else that is totally irrelevant and cause a problem.
Marco-VIVALDELLI - PeerSpot reviewer
Mar 11, 2021
The solution could offer a bit more integration with other systems, with other platforms - just to be able to extend the capability and to interface with other kinds of platforms or systems that I can find on the market as it gives the possibility to improve the level of integration.
SF
May 23, 2019
The only issue that Sophos XG now needs to improve is the product's reporting capability.
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
865,384 professionals have used our research since 2012.
SI
Feb 21, 2022
We recently did an upgrade on the Sophos XG firmware and we were surprised that after the upgrade, the automatic switch actually we were using did not work anymore.
CB
Jun 2, 2021
Their support is fairly good, and they come back to me. I've had an issue once or twice where I couldn't understand what the support person was saying because those calls were probably routed to India. They were a bit difficult to understand, but it is generally not an issue.
AR
Dec 20, 2020
Sophos can improve the debugging of the WAPS function.
MG
Mar 2, 2021
They need to allow their solution to integrate with other products and not just other Sophos solutions.
ZE
Oct 15, 2021
The current bandwidth consumption is no longer shown in the XG and XGS.
KS
Apr 18, 2019
When I call, I have to wait at least one to two hours to reach them.
OA
Aug 22, 2019
The initial set up process can be a little tricky, especially when you are registering with Sophos using your registration number. Setup is not necessarily complex, but it's not trouble-free. You do have connectivity issues at the initial setup with registering the device on the Sophos platform to access the advanced features. It doesn't always go through the first time around. That may be an issue with the quality of our automation. I'm not sure exactly what it is.