Trend Micro Endpoint Encryption [EOL] Reviews

Trend Micro Endpoint Encryption makes up part of our complete security solution. 

We have created some customized policies for our day-to-day applications. We use machine learning plus behavior analysis to track all of the malware and other threats that come in. We do research on them and publish advisories. We then create the list of IoCs for the endpoint, fully with the help of Trend Micro solutions.

We are monitoring the web and also using user-based use cases. If a user is trying to access any malicious sites then it triggers an alert. At this point, we do immediate remediation for that and the system is isolated from the network. With that system out of the way, we can analyze and repair the problem. 

The most valuable feature is the support for email. There is a module called DDEI, the Deep Discovery Email Inspector, which tracks and has the ability to block email. It scans incoming and outgoing emails, including the attachments. One of the new problems is the hiding of malware within fonts, so this solution will scan attached fonts to see if any of them are malicious.

There are a couple of bugs in this solution and these are creating a very large transaction log in the database, sometimes reaching 300GB, which is very annoying. It causes the database to get stuck at times.

We are having some challenges with the network configuration and with one hostname, the IPs are getting changed. We have reported this to Trend Micro.

It would be great if this solution had support for file integrity monitoring.

We have been using Trend Micro Endpoint Encryption for more than one and a half years.

This solution is generally stable but there are some bugs that create a lot of messages in the event logs. Even with this, we do believe in this product. In fact, we totally depend on it and we are using it heavily.

This solution is definitely scalable. We have a user base of more than 500 people, and there are about 700 servers. In that group of people, there are perhaps 50 or 60 IT administrators, and the rest of them are end-users.

We have constant communication with technical support because for us, as we are an enterprise account, we have a dedicated technical person with us. Whenever there is a ticket, that person immediately contacts the technical support team.

I have experience using Kaspersky and Trend Micro is easier to implement.

The initial setup is not very complex. It took about three weeks to deploy, then there is some fine-tuning to be done over time.

We were assisted in our deployment by the Trend Micro Professional Support team.

This is a solution that I recommend. My advice for anybody who is implementing this solution is to be prepared to do some fine-tuning. Without fine-tuning, you are never going to get the full benefit from this product.

I am interested in seeing the issues with this solution resolved because it will be a great product that will compete with all of the other solutions out there.

I would rate this solution a nine out of ten.

Currently, we are with Trend Micro as an antivirus solution and as our long-term plan to upgrade our solution to cover deep security services. So we plan to have it as not only the antivirus but as a complete endpoint security solution.

Trend Micro has a very good knowledge base. Even with the extensive history of issues available with Microsoft and all the other companies, you will find that the first group to discover and document the issues is Trend Micro. They have a big knowledge base and a big team working to offer this solution. There are a lot of companies available on the market providing similar solutions, but you cannot compare them with Trend Micro as far as depth and disclosure. 

The most important feature is that they give you the full path and full description of any compromise to the system. For example, if you have a compromised work station, Endpoint can give you the full details about how the attacker moved into and through your system. That description shows you each and every step up to the cabinet-level. The report includes not only the nodes, it goes to the very end of the attack so you can see exactly where it occurs and what changes it has made.

To improve Trend Micro Endpoint Encryption, the user interface could be somewhat more friendly. It is already friendly, but it can not be approached through to the exact issue and just to give you the full detail of each and every port graphically.

We are very happy with the product. I have seen a lot of products. They are almost similar, but I believe in the Trend Micro model. I don't know why, exactly, except that I have built some trust in the product because I'm dealing with different endpoint solutions for almost 15 years now. I never faced any issue with a virus in my environment using Endpoint. We are protected at all points, all clean, all the time. No attacks from the outside.

We have been using this solution for almost two years now.

There is no issue with the stability of this product. Even when we do a full survey of your server, you can see that if there has been an attack or any possibility of intrusion. It will detect the problem before it happens. 

There is one other very good option that checks for issues with a compromised update and it does this with any update. So let's say Microsoft, released an update, the problem will be located with deep security and it will automatically block whatever issue is there. It is like a pre-check or a precaution before the actual installation.

We have between 150 to 200 users currently using the solution. We are very small because it is a private central office and we have branches. There are a lot of outside offices.

I do not think we are going to increase the usage of Endpoint Encryption right now because we are already covering all the users, even on their own machine. I don't think we have increased the number of users as we are covered and it is expensive to add more.

The technical support for Trend Micro is fortunately only necessary for my central office. We have a dedicated contact with them. Quarterly, someone comes to check and make sure everything is working okay and that we are on the right track. The technical support from Trend Micro is perfect.

Before we changed, we were looking for endpoint protection for the work station and the server. Specifically, we wanted a solution for what they call deep security and we found that in Apex One (advanced automated threat detection). So all these options are available, we'll see how they will fit with our environment and then have running to cover as at all times.

The initial setup was straightforward. In the beginning, we started with our system environment and then we applied it to production. So once you enable the option, your machine is up and protected because all the setup and all of the configurations are out of the box. Maybe there was some customization applied here. It depends on the environment. But the main options function out of the box.

We used a local guy for the deployment. Normally, we deal with the same local company. We prefer to have an engineer helping us out. It is not a matter of not trusting the Trend Micro installation, but we like to know that what we do is correct. We want to be sure that we use the best practices that come from Trend Micro.

I do not handle the contracting part, but normally we go for a 3 to 5-year contract to get a better price over time.

Before Trend Micro Endpoint Encryption we did look at other solutions. I tried looking at Kaspersky and Norton. There really is no comparing them with Trend Micro. They are not serious competitors in my opinion. We made the choice because of technical capabilities. Once you are talking about security, you should be confident in your product and that it can cover your security needs.

We do not use the cloud because we are not that happy with our experience trying to use it. You can call us old school but we are happy to have all our data on-premise.

The advice I would give to others looking into implementing Trend Micro Endpoint Encryption is that I totally recommend that anyone go with Trend Micro. Just go with them because they are very good.

On a scale from one to ten where ten is the best, I would rate this product a ten. I can say 11. I am very happy with the product.