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Solution Architect at a manufacturing company with 11-50 employees
Reseller
Top 10Leaderboard
User-friendly product with an easy setup process
Pros and Cons
  • "The technical support services are excellent."
  • "The product’s cost needs improvement."

What is most valuable?

vCenter Orchestrator is a user-friendly and straightforward product.

What needs improvement?

The product’s cost needs improvement. Not all organizations can spend huge amounts of money to orchestrate the operation. In comparison, KVM is less expensive and has similar functionality. It could be integrated with other products and technologies than VMware.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

It is a scalable product.

Buyer's Guide
vCenter Orchestrator
September 2025
Learn what your peers think about vCenter Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

How are customer service and support?

The technical support services are excellent.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I use Ansible to automate workload management for third-party products and heterogeneous environments. In comparison, vCenter Orchestrator can be used to manage only VMware infrastructure.

How was the initial setup?

The initial setup process is easy if you follow the proper procedure with the correct steps and prerequisites.

What other advice do I have?

I rate vCenter Orchestrator an eight out of ten. If you have only VMware cloud, then vCenter Orchestrator is the right fit for your business requirements. You should look for other compatible tools if you have a heterogeneous environment, including public clouds like OpenStack or OpenShift.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer2202843 - PeerSpot reviewer
Sales Engineer at a computer software company with 51-200 employees
Real User
A stable solution but needs to work on the manuals and guidelines for integrations
Pros and Cons
  • "I am impressed with the tool's easiness to work with VMware solutions."
  • "There are no good manuals or guidelines on integrations. Hence, you need to be asking someone."

What is most valuable?

I am impressed with the tool's easiness to work with VMware solutions. 

What needs improvement?

There are no good manuals or guidelines on integrations. Hence, you need to be asking someone. 

What do I think about the stability of the solution?

The solution is very stable. I would rate its stability a ten out of ten. 

How are customer service and support?

We did not face any support cases. 

What about the implementation team?

The tool's deployment can be done in-house. 

What other advice do I have?

I would rate the product an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
vCenter Orchestrator
September 2025
Learn what your peers think about vCenter Orchestrator. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
reviewer1962426 - PeerSpot reviewer
Technical Architect at a tech services company with 1,001-5,000 employees
MSP
Scalable, stable, and helps make life easier through automatic tasks and processes
Pros and Cons
  • "What I like best about vCenter Orchestrator is that it makes life easier through automation. People can request to automate all processes with vCenter Orchestrator, such as adding storage, creating VMs, removing VMs, and extending VMs."
  • "I liked the previous client better than the current web client of vCenter Orchestrator, though my colleagues like the client now. The technical support for vCenter Orchestrator needs improvement."

What is our primary use case?

We use vCenter Orchestrator for all our automation. We use vCenter Orchestrator workflows to automate our infrastructure entirely.

What is most valuable?

What I like best about vCenter Orchestrator is that it makes life easier because it's for automation. My organization has a portal where people can request to automate all tasks or processes with vCenter Orchestrator, such as adding storage, creating VMs, removing VMs, and extending VMs.

What needs improvement?

I liked the previous client better than the current web client of vCenter Orchestrator, though my colleagues like the client now. Getting used to the current web client was difficult because it was different from the old client, though this is my personal opinion.

The technical support for vCenter Orchestrator needs improvement.

For how long have I used the solution?

I've worked with vCenter Orchestrator for many years, probably ten years in my team. I'm still working on it.

What do I think about the stability of the solution?

Stability-wise, I don't have issues with vCenter Orchestrator, so it's a nine out of ten.

What do I think about the scalability of the solution?

vCenter Orchestrator is scalable enough for my current environment, but it's not just a single product because my company has multiple vCenter Orchestrator running.

How are customer service and support?

I'm not happy with VMware support, so I'd rate it as five out of ten. My team even had mission-critical support, yet the support quality could be better, and the support team could have been more responsive. Right now, my team is in the middle of an issue that's been going on for quite a while, but my team still can't find the real cause, and the vCenter Orchestrator technical support team can't find the cause either.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup for vCenter Orchestrator was easy.

What about the implementation team?

We deployed vCenter Orchestrator. We are integrators operating a private cloud for multiple customers.

What's my experience with pricing, setup cost, and licensing?

My organization didn't have to pay extra for vCenter Orchestrator. It was already included, so it's basically free. Even VMware regular support is included.

What other advice do I have?

I'm working with VMware products, such as vSphere, vCenter Orchestrator, and vRealize Operations Manager.

My colleagues develop workflows. I'm not into vCenter Orchestrator development.

My company is a cloud provider.

I don't know how many people use vCenter Orchestrator within the organization. Still, it has a few thousand employees, with ten people in the development team I'm part of, so I'd say approximately a thousand employees could be using the product.

I would recommend vCenter Orchestrator, but the learning curve is rather high. It's not an easy tool to use for development, so you have to get to know it first. One area for improvement in vCenter Orchestrator is that it lacks good courses, tutorials, or training centers. What you'll find is very basic, and if you want more advanced training, you won't find one, so within my team, you have to learn it yourself, get experience, and find out how vCenter Orchestrator works.

My rating for the tool is eight out of ten because it needs more training resources and advanced courses, and VMware should provide training.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user