We use vCenter Orchestrator for all our automation. We use vCenter Orchestrator workflows to automate our infrastructure entirely.
Technical Architect at a tech services company with 1,001-5,000 employees
Scalable, stable, and helps make life easier through automatic tasks and processes
Pros and Cons
- "What I like best about vCenter Orchestrator is that it makes life easier through automation. People can request to automate all processes with vCenter Orchestrator, such as adding storage, creating VMs, removing VMs, and extending VMs."
- "I liked the previous client better than the current web client of vCenter Orchestrator, though my colleagues like the client now. The technical support for vCenter Orchestrator needs improvement."
What is our primary use case?
What is most valuable?
What I like best about vCenter Orchestrator is that it makes life easier because it's for automation. My organization has a portal where people can request to automate all tasks or processes with vCenter Orchestrator, such as adding storage, creating VMs, removing VMs, and extending VMs.
What needs improvement?
I liked the previous client better than the current web client of vCenter Orchestrator, though my colleagues like the client now. Getting used to the current web client was difficult because it was different from the old client, though this is my personal opinion.
The technical support for vCenter Orchestrator needs improvement.
For how long have I used the solution?
I've worked with vCenter Orchestrator for many years, probably ten years in my team. I'm still working on it.
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What do I think about the stability of the solution?
Stability-wise, I don't have issues with vCenter Orchestrator, so it's a nine out of ten.
What do I think about the scalability of the solution?
vCenter Orchestrator is scalable enough for my current environment, but it's not just a single product because my company has multiple vCenter Orchestrator running.
How are customer service and support?
I'm not happy with VMware support, so I'd rate it as five out of ten. My team even had mission-critical support, yet the support quality could be better, and the support team could have been more responsive. Right now, my team is in the middle of an issue that's been going on for quite a while, but my team still can't find the real cause, and the vCenter Orchestrator technical support team can't find the cause either.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup for vCenter Orchestrator was easy.
What about the implementation team?
We deployed vCenter Orchestrator. We are integrators operating a private cloud for multiple customers.
What's my experience with pricing, setup cost, and licensing?
My organization didn't have to pay extra for vCenter Orchestrator. It was already included, so it's basically free. Even VMware regular support is included.
What other advice do I have?
I'm working with VMware products, such as vSphere, vCenter Orchestrator, and vRealize Operations Manager.
My colleagues develop workflows. I'm not into vCenter Orchestrator development.
My company is a cloud provider.
I don't know how many people use vCenter Orchestrator within the organization. Still, it has a few thousand employees, with ten people in the development team I'm part of, so I'd say approximately a thousand employees could be using the product.
I would recommend vCenter Orchestrator, but the learning curve is rather high. It's not an easy tool to use for development, so you have to get to know it first. One area for improvement in vCenter Orchestrator is that it lacks good courses, tutorials, or training centers. What you'll find is very basic, and if you want more advanced training, you won't find one, so within my team, you have to learn it yourself, get experience, and find out how vCenter Orchestrator works.
My rating for the tool is eight out of ten because it needs more training resources and advanced courses, and VMware should provide training.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator

Senior Infrastructure Consultant at Real Time Services AB
Has a straightforward integration process and good technical support services
Pros and Cons
- "The platform integration is straightforward, especially with recent updates, making connecting with various systems and streamlining workflows easier."
- "Enhancing the platform's setup process intuitiveness and offering more flexible pricing options could further improve its accessibility across different company sizes."
What is our primary use case?
We extensively use vCenter Orchestrator for automating tasks across environments, particularly in managing server deployments and network configurations.
What is most valuable?
The product's integration capabilities are outstanding, facilitating seamless connections with tools like CyberArk for security management and Infoblox for DNS automation.
What needs improvement?
Enhancing the platform's setup process intuitiveness and offering more flexible pricing options could further improve its accessibility across different company sizes.
For how long have I used the solution?
I've been using it for several years, starting with earlier versions and now up to the latest updates, which have significantly improved automation capabilities.
What do I think about the stability of the solution?
The product is very stable, rarely encountering issues that impact operations.
What do I think about the scalability of the solution?
The platform scales well for large enterprises, though initial setup complexity can present challenges.
How are customer service and support?
VMware's support has been excellent, consistently providing timely assistance when required.
Which solution did I use previously and why did I switch?
Within the VMware ecosystem, it excels, particularly for organizations deeply integrated with VMware solutions.
How was the initial setup?
We deploy based on client needs, typically utilizing a hybrid model integrating on-prem infrastructure with cloud services like CloudHealth for cost management.
What other advice do I have?
The platform integration is straightforward, especially with recent updates, making connecting with various systems and streamlining workflows easier.
I would rate vCenter Orchestrator a nine. It's a robust tool offering extensive capabilities, ideal for organizations focused on strategic automation initiatives.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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