I do not know which version we are currently using, as I am a sales manager and, consequently, cannot expand too much on the solution's technical aspects.
Engineering Manager at a tech vendor with 1,001-5,000 employees
A stable solution with a straightforward setup, but the price could be better
Pros and Cons
- "The solution is stable."
- "The pricing could be improved."
What is our primary use case?
What needs improvement?
The pricing could be improved.
For how long have I used the solution?
I have been using Veritas Backup Exec for four or five years.
What do I think about the stability of the solution?
The solution is stable.
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Veritas Backup Exec
September 2025

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How are customer service and support?
I do not have direct experience with tech support.
How was the initial setup?
The initial setup is quite straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution could be more cost-effective.
I do not know how much the solution costs on a monthly or annual basis. I do not possess information concerning the price.
What other advice do I have?
We do the integration of the solution.
At present, there is only one user, a backup administrator, making use of the solution.
One of our customers in New York City made preparations for a DR site, but the project they had planned for this year was delayed by a year or two owing to COVID-19. It seems to me that the customer likely needed the same solution in the DR site.
I rate Veritas Exec Backup as a five or six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Desktop Support Engineer at a computer software company with 1,001-5,000 employees
Easy to use, simple to set up, and offers good technical support
Pros and Cons
- "The flexibility is very good."
- "There needs to be an integration process of the endpoint devices so that we don't have to redo everything for different products."
What is our primary use case?
It's great for the kind of customer who doesn't have a dedicated database environment. They only use it for file folders or a NAS system backup, or a few files or folder-level backups for the system.
What is most valuable?
The solution is very stable.
The flexibility is very good.
We find that the solution is very easy to use.
The initial setup is very easy. It doesn't take too long to deploy everything.
The technical support is very helpful.
What needs improvement?
We are not able to initiate our endpoint device backup on it. For the endpoint devices, I have to depend on the DLO.
We need more integration capabilities. There needs to be an integration process of the endpoint devices so that we don't have to redo everything for different products.
For how long have I used the solution?
I've been using the solution for about seven years or so. I've used it for a while.
What do I think about the stability of the solution?
We have found the stability to be quite good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is great.
What do I think about the scalability of the solution?
We have about 35 to 40 people who use the solution. It's good for companies with a smaller infrastructure setup.
How are customer service and technical support?
Technical support is great. We're satisfied with the level of service they provide to us.
How was the initial setup?
The initial setup is not complex or difficult. It's very straightforward. A company shouldn't have any issues with the implementation process.
The installation takes maybe two or three hours. It's pretty fast.
We have the same team that handles deployment and maintenance.
What about the implementation team?
I handed the implementation myself. I didn't use an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
We are currently not paying for a license.
What other advice do I have?
We are using the solution for mid-range customers or customers that have a very small infrastructure setup.
I'd rate the solution at an eight out of ten. Overall, we've had a great experience with its capabilities.
I'd recommend the solution to others. Of course, it needs to be as per the customer requirements. In many environments, we are currently recommending the NetApp Backup or this Backup Exec. It's completely dependent on the customer environment.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Veritas Backup Exec
September 2025

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Project Manager at Szar Solutions Sdn. Bhd.
Easy to install and manage, stable and scalable, but the pricing could be improved
Pros and Cons
- "Veritas Backup Exec is easily managed."
- "The pricing is an area of improvement and the mode of marketing it."
What is our primary use case?
I am a consultant and reseller. We use this solution for a client.
What is most valuable?
Veritas Backup Exec is easily managed.
What needs improvement?
The pricing is an area of improvement and the mode of marketing it.
For how long have I used the solution?
I have been using Veritas Backup Exec for more than five years. I began using it before it became Veritas, it was previously a product under Symantec.
What do I think about the stability of the solution?
Stability is one of the best features of Veritas Backup Exec.
What do I think about the scalability of the solution?
Veritas Backup Exec is a scalable product.
Most of our clients are medium and enterprise-sized organizations.
How are customer service and technical support?
The technical support is okay.
We don't use the support frequently, only when there is a problem.
Which solution did I use previously and why did I switch?
We have worked with other solutions before Veritas Backup Exec.
How was the initial setup?
The initial setup is easy and quite user-friendly.
What's my experience with pricing, setup cost, and licensing?
The pricing can be improved.
What other advice do I have?
I would recommend purchasing this solution and try it yourself.
I would rate Veritas Backup Exec a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Chief Technology Officer at a tech company with 11-50 employees
Supports differential backup, as well as granular file restore from specific points in backup history
Pros and Cons
- "This solution is not complex and you do not have to be too technical to use it."
- "The price of this solution is very high."
What is our primary use case?
We are a solution provider, and some of my clients are using this solution.
The primary use case is to back up system applications such as SQL databases and Microsoft Exchange. It is also for backing up the user's files, which are kept on the server.
This solution will back up your server, and it will work on both Windows and Linux.
My experience is with an on-premises deployment model.
How has it helped my organization?
This solution allows my clients to restore a backup from a specific point in time.
What is most valuable?
This solution creates a differential backup to reduce storage requirements.
This solution is not complex and you do not have to be too technical to use it.
Veritas offers granular restore, which is an option that many other solutions do not have. It allows you to restore, for example, a single SharePoint document, rather than an entire site.
What needs improvement?
The price of this solution is very high. It has a lot of features, but it is still kind of expensive for emerging markets, for example, in Africa. The problem comes from the fact that it costs more to back up the data than it is actually worth. A client may ask: "Why should I spend ten thousand dollars to back up data that is worth only two thousand?" They need to have a customizable license, or a different license for countries with emergent markets, such as Nigeria. Nigeria is a very big market, with a population of two hundred million, but it is also a competitive market and products need to be priced competitively in order to remain.
I would like to see an unlimited appliance that does not have a backup limit. If I have a customer who chooses to use the backup appliance then they should not be limited to, for example, ten terabytes.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
This solution scales very easily. As soon as you add a new server, it backs it up immediately.
How are customer service and technical support?
Technical support for this solution is very good. When you run into a problem you can call them at any time. They respond very quickly and are ready to assist you.
How was the initial setup?
The initial setup of this solution is not difficult. It takes between forty-five minutes and an hour to set up.
What about the implementation team?
I deploy this solution for my clients, and I contact Vertias if I have any trouble. They ensure that you have a successful implementation.
Depending on the size of the environment, the deployment can take two or three days.
The number of people required to maintain this solution depends on the complexity of the environment, but I would say that one or two people is sufficient.
What was our ROI?
When my customers see the price of this solution, they are unsure whether they will ever see a return on their investment.
What's my experience with pricing, setup cost, and licensing?
There is an evaluation license available to test this solution.
Which other solutions did I evaluate?
My clients have used Micro Focus Data Protector (when it was called HP Data Protector), and they were not satisfied with it.
What other advice do I have?
Depending on the size of the data being backed up, it can take a couple of hours to complete.
This is a solution that keeps evolving with technology. They know the trend of cyber attacks, so Veritas try as much as possible to build up their backup solution to combat whatever attack is in trend. They recently sent me a document that shows that their data protection can mitigate against ransomware. This is good for enterprise clients because it shows that they are thinking of their customers.
A lot of organizations today are afraid of ransomware, and Veritas is ensuring that they are strengthening their data protection to combat or mitigate such attacks. It is something that any enterprise needs to embrace.
I have used other data protection solutions and I see Veritas as one of the best in the market. This solution also has options, such as granular restore, that are not available in other products.
I would rate this solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Presales Engineer at a tech services company with 51-200 employees
Flexible, reasonable-priced, and it allows for backing up data from both on-premises and the cloud
Pros and Cons
- "This is a very flexible product, which allows you to back up not only the physical environment but also the cloud environment."
- "The integration with SaaS applications like Office 365 needs to be improved."
What is our primary use case?
We are a solution provider and Veritas Backup Exec is one of the backup and recovery solutions that we implement for our clients. This product is used to implement a backup repository to the cloud.
What is most valuable?
This is a very flexible product, which allows you to back up not only the physical environment but also the cloud environment. It has a lot of system and application support.
What needs improvement?
It would be better if it were possible to maintain the information that is in the cloud. The integration with SaaS applications like Office 365 needs to be improved.
For how long have I used the solution?
We have been selling Veritas Backup Exec for a few months, and Veritas NetBackup for 14 years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
Veritas Backup Exec is a scalable product. This product is used for smaller customers, whereas NetBackup is used more as an enterprise solution.
How are customer service and technical support?
I have not had end-user experience with the Veritas technical support.
Which solution did I use previously and why did I switch?
We also work with Veritas NetBackup.
How was the initial setup?
I am not familiar with the installation process, but my understanding is that it's simple.
What's my experience with pricing, setup cost, and licensing?
This product is priced for smaller customers.
What other advice do I have?
Veritas Backup Exec is a product that I can recommend to others.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Tape Library Associate at a insurance company with 1,001-5,000 employees
A great back-up solution that recovers data, applications, databases and systems
Pros and Cons
- "The ease-of-use in general is great."
- "If you keep it for too long and the catalog gets really big, the application tends to move slowly."
What is our primary use case?
We use this solution for file backups. We use it for Veeam, Exchange, and Sharepoint.
Within our organization, roughly five people had access to this solution.
What is most valuable?
The ease-of-use in general is great.
What needs improvement?
What I didn't like about it is that sometimes, even though it says that it's successful, there are some bugs in it — it's not really successful. Sometimes, I would do a backup and it would say that it was successful but then when I tried to restore it, it's not in the catalog to restore. Then I have to go digging into my email to see if I have a copy of that catalog, then go and find it and restore it. In short, I think there is an issue with the cataloging.
Other than that, it runs pretty fine. If you keep it for too long and the catalog gets really big, the application tends to move slowly because of how big the catalog and the database is getting. We kept on upgrading to the newer version; after a while, it just began to move slow, even if we updated and imported the catalog and the data.
For how long have I used the solution?
I have been using Veritas Backup Exec since 2015.
What do I think about the stability of the solution?
Veritas Backup Exec is quite stable.
What do I think about the scalability of the solution?
For small enterprises, Backup Exec works flawlessly; However, they were trying to push us to their bigger enterprise backup, which was NetBackup. When I left my previous company, we were actually in the phase of implementing NetBackup. They recommend NetBackup for larger enterprises.
Overall, It scales up, but only to a certain point. If you want something bigger, you should look into NetBackup.
How are customer service and technical support?
I would give the technical support a rating of seven. Sometimes it feels like their reps are not trained enough.
How was the initial setup?
The initial setup was quite straightforward. I didn't try to make it any more complex than it already was.
Deployment is really quick; It took us less than one day.
What other advice do I have?
It's very easy to use. It's easier than all of the other backup solutions available. In terms of ease-of-use, Backup Exec is the most straightforward one that I have dealt with.
On a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Head Cloud Services at a comms service provider with 5,001-10,000 employees
Stable, reliable, and comes with good support
Pros and Cons
- "Its reliability and the fact that we have all the skills that we need for Veritas Backup Exec are the most valuable."
- "They can improve the reporting component. The reports aren't user-friendly at all. You have to download them to Excel to get statistics."
What is most valuable?
Its reliability and the fact that we have all the skills that we need for Veritas Backup Exec are the most valuable.
What needs improvement?
They can improve the reporting component. The reports aren't user-friendly at all. You have to download them to Excel to get statistics.
For how long have I used the solution?
I have been using Veritas Backup Exec for five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
They have always been good.
What's my experience with pricing, setup cost, and licensing?
Its price is reasonable.
What other advice do I have?
We are very happy with Veritas, and we work with them consistently for our servicing. We are a reseller, and we have been their Value Added Reseller of the Year three times.
This solution has been good for us. We have had good support. It is very stable, and it works for our customers. Only the reporting feature needs to be fixed.
I would rate Veritas Backup Exec an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Easily restore data with this package designed for simple environments
Pros and Cons
- "The product makes it easy to restore data."
- "It could be improved in the area of reporting and ease-of-use."
What is our primary use case?
Our primary use is that we are using it for backup mostly with Hyper-V service.
How has it helped my organization?
It allowed us to step up to a better backup routine from the previous product we were using.
What is most valuable?
The most valuable features for me are the ease of restoring the data and the backup window.
What needs improvement?
I think that the one place the product could improve the most is in user-friendliness. If you compare it with Veritas' NetBackup, for example, that difference is pretty clear. They could take a lesson from their own products.
Capability-wise the Backup Exec product is very good, but the lack of user-friendliness means people struggle to find and use some of the interesting features that would otherwise benefit from. They will miss utilizing those capabilities.
Reporting capabilities are not up to the standard of other products. If you compare the reports which we get from NetBackup, those contain a lot of information that we need and do not get with Backup Exec. By comparison, the Backup Exec reports are pretty simple.
Better reporting capability and a more user-friendly design would greatly improve usability.
For how long have I used the solution?
We have been using Veritas for backup for close to five years now.
What do I think about the stability of the solution?
We have not seen any glitches in the product's function. It has always been stable and reliable.
What do I think about the scalability of the solution?
It is easy to scale the solution. There is a limitation to the size or complexity of the environment that it will be optimal for, but it is scalable.
How are customer service and technical support?
The technical support is pretty good. We have reached out for Backup Exec and we have gotten the support that we needed.
Which solution did I use previously and why did I switch?
We were using Data Protection Manager prior to Backup Exec. We switched to Veritas because we saw by comparison that it was a better product for our situation with more capabilities.
How was the initial setup?
The setup was simple. I do not really remember exactly how much time it took to set up because it has been quite some time now, but I know that we did not have issues getting it up and running.
What about the implementation team?
The setup was done by a small team from within our company without the help of a vendor or integrator. The team was mostly made up of engineers within the company. The product has remained in place for about five years.
It requires maintenance from our side. Usually, it is mostly the admins managing it, so that is about four people in our case.
What's my experience with pricing, setup cost, and licensing?
The cost of Veritas is really mid-range for this class of product, I would say. Everything is included in one license and there are no additional, hidden costs.
What other advice do I have?
My advice to anyone considering this product would be to know how many servers have to be covered and the complexity of the environment as well as the capabilities of Backup Exec. Veritas cannot handle a complex environment very well. It is really only designed for a simple environment.
On a scale from one to ten where one is the worst and ten is the best, I can rate Veritas Backup Exec as somewhere around eight. It has some very good capabilities but limitations with system complexity, user-friendliness, and depth of reporting.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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