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reviewer993597 - PeerSpot reviewer
Consultant at a consultancy with 1-10 employees
Real User
Notifies you of a problem and will point you to where the location is
Pros and Cons
  • "Our business is built around testing, measurement, and performance measurement and vROps is the primary tool. We use it in a VMware environment and we do tests in other environments. But in the VMware environment, vROps and the associated products, Log Insight and Network Insight are the primary tools that we use. It's a basic tool. It's very important for our organization."
  • "If I put on the hat of a client, I would say cost needs improvement. For clients with reasonable-sized infrastructure farms, you're looking at licensing at either per socket or per VM, and if you have an installation of any size, you're doing it per socket, and the per-socket licensing is a little heavy. Per VM license, if they have large numbers of VM, it is just not practical."

What is our primary use case?

We operate a test lab and we do virtual and physical testing for various clients.

We frequently build out a test sweep that looks like the client's environment and then runs the tests on that. We particularly do it with upgrades and things of that nature. 

vROps is used to do performance measurements. It's in conjunction with two other products. One of them is called vRealize Log Insight and the other one is called vRealize Network Insight. That gives us a reasonably good profile of the performance in one of the systems under test.

How has it helped my organization?

Our business is built around testing, measurement, and performance measurement and vROps is the primary tool. We use it in a VMware environment and we do tests in other environments. But in the VMware environment, vROps and the associated products, Log Insight and Network Insight are the primary tools that we use. It's a basic tool. It's very important for our organization. 

vROps provides proactive monitoring up to a point. There are limitations on its visibility. We often use it in conjunction with an operating system-specific monitoring tool. vROps provides not bad visibility into operating systems such as Windows and Linux, but if you want to track down problems in those, you're probably looking for something that runs inside the operating system. vROps is very important for the availability of the test lab.

Surprisingly enough, VMs take much fewer resources than most people think. vROps has enabled us to run 30% to 50% higher in terms of density. A lot of the work that we do is testing workloads, so the process is basically setting up a workload, guessing what the infrastructure's support that workload is, driving a test workload into it, and then manipulating the infrastructure until it begins to break or slow down. vROps provides the monitoring that tells us when those breaks occur, primarily at the hypervisor level.

vROps has enabled us to replace multiple tools. The performance measurement suite from VMware is three basic tools, vROps, Log Insight, and Network Insight. We use that cluster of tools in preference to things like Splunk and various other tools that are out there. It's a core tool for what we do. It is our measurement instrumentation tool, so it's critical to what we do.

What is most valuable?

In engagements with clients, we will often use vRealize for operational monitoring and that sort of thing. But our facility is primarily a test lab, so we use it for profiling and performance measurement.

For people who know it, vROps is quite user-friendly. It takes a little while to come to grips with it because it has a reasonably complex interface. The newer ones have gotten better in terms of being able to declutter the interface, but even so, there's a lot on the page, particularly in a reasonably sized infrastructure.

We've only just started experimenting with Tanzu to learn how to use monitoring and management. I have worked with Tanzu with a client who's in the process of post-deployment work. But I haven't used vROps specifically with Tanzu.

vROps enabled us to be more proactive in anticipating and solving problems. This has decreased our mean time to resolution by 40% to 60%. 

It's not a huge concern of ours but vROps' workload placement increased VM density.

We integrated vROps with vRealize Log Insight. It provides alerts, correlates metrics, and checks logs across all of the components of our infrastructure. When you're doing this, you get a slew of performance information that comes up in real-time on the vROps console and interface. Much of it comes through logs and Log Insight processes that are in the background and then push back the results from the log processing up to the vROps dashboard. It identifies issues that are showing up in the logs. The integration is very useful to the testing process.

vROps and Log Insight provide us the instrumentation that allows us to identify problems and issues and look at possible solutions.

What needs improvement?

Deployment is still a little bit of a nuisance but you only do that once. 

If I put on the hat of a client, I would say cost needs improvement. For clients with reasonable-sized infrastructure farms, you're looking at licensing at either per socket or per VM, and if you have an installation of any size, you're doing it per socket, and the per-socket licensing is a little heavy. Per VM license, if they have large numbers of VM, it is just not practical.

Buyer's Guide
VMware Aria Operations
June 2025
Learn what your peers think about VMware Aria Operations. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.

For how long have I used the solution?

I have been using vROps for six years.

What do I think about the stability of the solution?

We found it to be very stable. 

What do I think about the scalability of the solution?

Keeping in mind that we're a pretty small operation, scalability is not an issue for us. In larger data centers, my experience has been that it scales very well.

In terms of users, there's one person who works probably 50% of his time and 40% of his time as an administrator. We have people who run tests who are test managers of specialists and measurement specialists in testing and so on. Because we're not a production data center, it's not an army of people sitting in the other room, running this. It tends to be a small number of people that move around to various different roles. 

Half of an employee's time is needed for maintenance. 

Because we're a testing unit, the workload that we have in terms of testing will expand with the business. Generally, we run it on around three or four platforms at any given time.

We'll expand usage as our business expands, as we have more requirements, but we don't have a plan that says two months from now, we're going to add some more.

How are customer service and support?

We didn't contact technical support for vROps. When we contacted support for other solutions, they generally provided reasonably good support. They tend to stick with the problem until it gets sorted out, and usually, they're good at identifying what information they need and how to get it to them. Working with them is reasonably good.

How was the initial setup?

We've done the setup a number of times, so from our standpoint, it was pretty straightforward. But for someone just starting out, you really have to spend a lot of time with the documentation and understand the various configuration parameters and how they affect the operation of it. The setup is reasonably complex for a client.

Overall, the quality of VMware's documentation tends to be fairly dreadful. And so, you do a lot of searching around and bouncing back and forth. One of the biggest improvements they could make would be to actually use illustrations in the document so that there is a straightforward way to understand what the documentation is trying to tell you. It's very verbose. Trying to relate what's in the documentation to what's in front of you doesn't always go well. Documentation doesn't seem to move as quickly as the interfaces.

We're certainly not a large data center by any sense of the word. We have about 20 hosts. If we were to do it starting from scratch and moving up, the setup would take about two weeks.

It takes two to three hours per host but there's a lot of carry-on between the time you spend working on the hosts. There's preparation and various other things. Overall, it takes around one to two hours per host.

When we started, we installed vROps, linked it to vCenter, picked a group of hosts, and set up monitoring on that group of hosts and on the VMs in that group of hosts. We worked out all of the kinks from the configuration and setup. Then from there, we just rolled it out to the rest of the hosts and set it up so that at the beginning of a test, we can deploy what we need for a given host. It's not just vROps, but it's also the support things that need to be in place for us to quickly turn around a testing environment.

What was our ROI?

Most clients see a good return on investment in reduced staff time, they get early warnings about problems that are coming along, reduced time to diagnose and come up with solutions to problems. In my mind, looking at our clients, the people who use it in production operations, there is a return on investment. It depends on the size of the organization and that sort of thing, but typically, I would say you get a 1.5:1 return on investment and perhaps a bit more. It's very client-specific. This is associated specifically with the testing work we do with VMware installations. We do work with other installations that use Microsoft and various other things, vROps is interesting, but not really that useful. There are better tools for those other environments.

What's my experience with pricing, setup cost, and licensing?

There are no additional costs to standard licensing. There's time, material, staff cost, but they are not out of line or unusual.

To really use vROps effectively, you have to have three of VMware's tools. vROps, Log Insight and Network Insight. I'm not sure that would apply to every customer, but certainly would for the kind of work that we do. In a sense, the additional costs are those additional products.

What other advice do I have?

When it comes to efficient workload placement, vROps works with vCenter for workload placement, and vCenter carries most of the burden for that, so I'm not sure that's something that vROps itself does.

If you're running an evaluation or testing on VMware environments, vROps is really the only tool that makes sense.

My advice would be to find a specialist. 

vROps will point you to where to look for the problem. When you actually dig into doing diagnosis and so on, you really need a good log processing facility to be able to dig through the logs and identify where the problems have arisen. vROps will notify you of a problem and will point you to where the location is. But to get down and identify the problems, you really need the log processing part.

Against other products, I'd rate vROps a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Sr. System Admin at a financial services firm with 10,001+ employees
Real User
Gives us a good look inside our infrastructure, mostly in terms of capacity and reporting
Pros and Cons
  • "It is efficient and easy to manage. We can find what we need from the software's interface."
  • "Lately, the chargeback site has improved, but it could be simpler. You need to create your own dashboards. It should be simple to get a virtual machine and break down the compute and storage costs."

What is our primary use case?

We mostly use vROps for troubleshooting and forecasting. We take some reports from previous months and years for capacity and future planning.

How has it helped my organization?

We mostly use it for infrastructure. I know there are many packages for different apps from other vendors, but we mostly use it for VMware infrastructure. It gives us a good look inside our infrastructure, mostly in terms of capacity and reporting.

We have benefited mostly from capacity planning. During some days of the month, we have huge traffic and workloads on our systems. So, we take the previous month's reports and see the month-to-month growth so we can plan next year's capacity planning.

We have integrations with other monitoring systems, so we mostly use vROps for troubleshooting.

What is most valuable?

We mostly create our own alarms and dashboards. We use the metrics in vROps with these dashboards. 

It is efficient and easy to manage. We can find what we need from the software's interface.

We did an integration with vROps and Log Insight. We use Log Insight mostly when troubleshooting and creating some alarms to send us notifications

What needs improvement?

Lately, the chargeback site has improved, but it could be simpler. You need to create your own dashboards. It should be simple to get a virtual machine and break down the compute and storage costs.

It is not real-time. It takes samples every five minutes. Therefore, we are not using it for real-time purposes.

For how long have I used the solution?

I have been using it for more than five years.

What do I think about the stability of the solution?

The stability is pretty good. Besides upgrades, we don't have issues with it. There are some issues during upgrades, but I think that is normal. Sometimes, we have some errors during upgrades where we have to start over or fix some things.

What do I think about the scalability of the solution?

Scalability is easy. You can create other vROps machines and add them to the system, making it run like a cluster. It is easy to add more depending on your requirements. 

We have a couple of thousand VMs in our environment. 

About 10 to 12 people in our team are mainly managing vROps demand. From time to time, it changes but other departments also use it. They don't have administration permissions on the system, but they can create their own views, dashboards, and alerts. So, many people are using it,

Which solution did I use previously and why did I switch?

At my last company, we changed our monitoring system from another tool to vROps because we were not getting actions from it. Therefore, we decided to change it to vROps. Because vROps is a VMware solution, it was easier to integrate and use.

I have used two other monitoring systems. However, I didn't use them for a long time. One was very simple, doing basic monitoring, and the other was a Microsoft tool. They both have many pluses and minuses.

vROps is mainly for virtual infrastructure. The other solutions are for both physical and virtual LAN infrastructure. 

How was the initial setup?

The initial setup was not that complex. It was easy to set up and integrate.

The initial setup was just a couple of virtual machines, so it was a very basic installation. It was very fast. However, the implementation of the infrastructure takes months because we need to see how the system works, then decide what to monitor and report. This takes at least a couple of months.

What about the implementation team?

We talked with VMware to set up a straightforward installation of the vRealize suite: Log Insight and vROps.

What was our ROI?

vROps has helped to decrease overall downtime by about 10%. We have many other monitoring solutions. This solution is just a part of our underlying infrastructure.

Log Insight has had a good effect on our overall troubleshooting. We have a huge infrastructure and can't always individually monitor it. We also did some automation for alerts.

What's my experience with pricing, setup cost, and licensing?

The value that we get from vROps is okay. It could be cheaper.

I would recommend doing a PoC before using it. You can get a trial license for 30 or 60 days, so you should test it in your environment before implementing it. You should have some hands-on practice because it may not fit with your environment.

What other advice do I have?

The solution is a little bit complicated to use at the beginning. When you get how it works, it is simple. You can easily make or use dashboards, notifications, and alarms.

vROps capacity allocation and management has helped us save on hardware costs, unneeded licenses, power, or other data center costs. It is not the only solution or system that we use for these purposes, but it helps.

I would rate this solution as an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
VMware Aria Operations
June 2025
Learn what your peers think about VMware Aria Operations. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
Gaurav Amar - PeerSpot reviewer
Deputy Vice present at PVR Ltd
Real User
Top 20
Enabled us to cut the cost of resources and manage our infrastructure with a smaller team
Pros and Cons
  • "There's a feature known as Smart Alerts in vRealize Operations, which I have found to be useful if there's anything going wrong in the infrastructure. What usually happens is that you get so many alerts that you become confused. Smart Alerts give you visibility into your infrastructure and also recommend how to fix the situation. That's a feature which I'm really a fan of."
  • "For the initial setup, there should be some sort of auto discovery of the environment. That should be enabled. It has the ability to discover a main node, but it could still be made easier, to reduce the initial configuration and setup time."

What is our primary use case?

I've been using this for managing our company's infrastructure. We have a cluster of somewhere around six nodes. 

We're using it in a hybrid mode. We have our on-premise data centers and we are operating on AWS as well. We have multiple legacy apps which require a certain type of monitoring to be enabled and we kept that enabled from the on-premise, but the advanced features for monitoring are being explored on AWS.

How has it helped my organization?

Primarily I have found it very useful from the compliance perspective and for control and agility. These are the three main things which are helping us to have a more proactive approach in managing the infrastructure.

We used to have COTS products for monitoring our ESXi hosts. We had a team that would check on alerts and then go on to our approach for remediating the problems. vROps has helped us to reduce the costs and increase the efficiency, because it has a lot of features that tell you where things are going wrong. We have been able to cut down on the cost of resources and we have a smaller team to manage the infrastructure now. The solution helped us to reach a level where we have low resources but high efficiency. Its gives you the most accurate alerts and remediation processes for closing problems.

We have a support operations center where we have a dashboard running 24/7 and that is where vROps manages things and tells us about the health of the infrastructure. If something is going wrong, if it picks up any anomalies, the team takes care of it, remediating based on the recommendation of vROps in the dashboard.

Since incorporating vRealize Operations over the last two years, I don't recollect there being a big concern in regards to downtime. We have not had any downtime happening in the last two years, since we put vROps in place. If we correlate it to the other models we were using earlier, we had certain incidents where we were not even aware of what was going on, on the ESX level. vROps has helped us to reduce our downtime by 90 percent. I'm taking the 10 percent off to account for planned maintenance, because sometimes we need to go offline for maintenance done for our entire infrastructure. But downtime has been reduced 90 or 95 percent since we incorporated vROps.

It has also increased our efficiency and decreased our mean time to resolution. Infrastructure agility has gone up and we're much more efficiently handling the infrastructure now, whether on-premise or Amazon. It provides the agility to do the deployments, but even then, deployment has to be initiated at a user level. Overall, it has increased our efficiency by 30 to 40 percent, in terms of deployment.

The solution has also played a very vital role in workload placements and we have been able to manage workloads and capacity planning, among other things, in a very efficient manner. We are 70 to 80 percent more efficient in regards to management and capacity planning. It gives you visibility into the infrastructure so that you never go beyond the sources that you have and it has helped increase our VM density by around 70 percent. In addition, performance has definitely increased by a similar rate of 70 to 75 percent compared to the previous product we used. There was a leap forward when we used vROps.

Regarding hardware costs, what we used to do before we had vRealize Operations was to buy things in chunks. If we needed storage or additional memory, we might procure 10 TB of storage at one go and then start using it, despite the fact that only 4 of the 10 TB was being used. That's how we would do hardware resource allocation: we would have to buy that item and put it into the system. But now, because of the visibility with vROps, we know how much storage we will require six months down the line. That means we do procurement in smaller chunks. We save hardware costs and, at the same time, resources are planned in such a way that we never run out of resources. Because we have six- or seven-node cluster, from the power perspective, we are not seeing that much in savings, but definitely due to the capacity planning and the visibility, we have seen a cost benefit.

What is most valuable?

There's a feature known as Smart Alerts in vRealize Operations, which I have found to be useful if there's anything going wrong in the infrastructure. What usually happens is that you get so many alerts that you become confused. Smart Alerts give you visibility into your infrastructure and also recommend how to fix the situation. That's a feature which I'm really a fan of.

Control, from the compliance perspective, is also helpful because we are a PCI DSS-certified company. It keeps us in compliance so that all of our servers and other things are not breaching any of the baseline protocols and baseline policies which we have laid down for the company. That's another thing which I like about the VMware vROps.

What needs improvement?

For the initial setup, there should be some sort of auto discovery of the environment. That should be enabled. It has the ability to discover a main node, but it could still be made easier, to reduce the initial configuration and setup time.

For how long have I used the solution?

We have been using VMware vRealize Operations (vROps) for the last two years.

What do I think about the stability of the solution?

After incorporating it during the initial phase, there was a discovery period for the infrastructure and for vROps to adopt our set of configurations and advanced policies. Since then, it has been pretty stable. We haven't had any issues.

What do I think about the scalability of the solution?

The scalability is fine. When we started using vROps, we only had a three-node cluster. Over the last two years, we have gone up to a six-node cluster. It is pretty scalable. The good part is that adding nodes to vRealize Ops is a pretty straightforward thing. It has given us the visibility to plan and to scale to the level we are at now.

We have over 3,000 people, out of an employee base of 10,000, using the apps that are running on the ESXi that is managed by vROps.

In terms of increasing our usage, as of now there are no plans because it widely depends on the expectations of the business. It's a global thing now because of COVID-19. We still don't know how we are going to grow this over time because the business is in a "back seat" right now. But I'm positive, down the line, of the possibility that we will go further with this.

How are customer service and technical support?

We have had a couple of cases where we have reached out to VMware support and the tech support has always been awesome from all perspectives. Their problem-solving attitude has always helped. We have been using VMware for seven to eight years now and we have gradually grown but support has been awesome during that time.

Which solution did I use previously and why did I switch?

In the past we used Paessler PRTG as well as other tools.

How was the initial setup?

The initial setup is straightforward, not complex.

Initially, because we were not familiar with vRealize Operations, it took us a while to get it set up. Our infrastructure is dependent on multiple volumes, ESX clusters and the storage. It took us seven to 10 days to have a fully functional deployment of the solution. The initial setup took us less time, but setting out and defining the policies, the baseline and advanced policies, happened within 15 days of the deployment.

What about the implementation team?

For deployment, we used a team of four onboard resources and we got in touch with local consultants who are VMware Certified partners for doing the deployment. The initial deployment was done by the certified partner and then a knowledge transfer to the resource team took place. After a month or two, our team was able to be 100 percent hands-on with it and started using it.

What other advice do I have?

I rate VMware vRealize Operations very highly because it gives you multiple features such as compliance, agility, and staying hybrid, although if you want you can do it on-prem or on the cloud. I would recommend it regardless of the deployment, whether it's on-prem or AWS or hybrid.

It is user-friendly, but it definitely requires a little tweaking in the environment when you're doing the installation to set it per your requirements, your infrastructure, and per your expectations. What are you trying to monitor? Once you're done with setting up vROps for your cluster or nodes, then it's very easy to use. It will really help you out to get to the stage of automation for your infrastructure, so you don't need to depend on manual processes at all. 

We are not using Kubernetes or Tanzu as of now, but we are planning to incorporate it down the line, maybe in three to six months.

Overall, I would rate vROps as a nine out of 10. The one point I'm leaving out is because there is room for improvement, as I mentioned earlier.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
VivekSaini - PeerSpot reviewer
IT Consultant at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
A stable solution that can be used for the provisioning of the servers
Pros and Cons
  • "The solution gives suggestions regarding whether resources are underutilized or overutilized."
  • "The solution’s pricing could be improved."

What is our primary use case?

We use VMware Aria Operations for the provisioning of the servers.

What is most valuable?

The solution gives suggestions regarding whether resources are underutilized or overutilized. It can also do automatic rescheduling like we do in the cloud. The solution's predictive analysis helps us in our future planning for procurement of the server, provisioning of the server, and capacity planning.

What needs improvement?

The solution’s pricing could be improved.

For how long have I used the solution?

I have been using VMware Aria Operations for a couple of years.

What do I think about the stability of the solution?

VMware Aria Operations is a stable solution.

What do I think about the scalability of the solution?

VMware Aria Operations is a scalable solution. More than 10,000 users are using the solution, and we have plans to increase the usage.

How are customer service and support?

The solution’s technical support is good.

How was the initial setup?

The solution is easy to deploy and doesn't require much effort. The solution's documentation helped us to do the installation and configuration.

What about the implementation team?

We implemented the solution through an in-house team. For deployment, we consider doing some certifications, which is the best place to keep some items, whether on-premises or on the cloud, the cost, and compliance. After that, we make a plan and then do the deployment.

What's my experience with pricing, setup cost, and licensing?

The solution is slightly expensive.

What other advice do I have?

VMware Aria Operations is deployed on the cloud in our organization. If users have a valid case, they should go for the solution. Users need to pay more if they go for the premium support.

The solution's integration with other tools is good. Sometimes, we need to connect the solution with different tools, and all the tools are easily integrable.

Overall, I rate VMware Aria Operations ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Francois Gravel - PeerSpot reviewer
Research Scientist at Rio Tinto Alcan
Real User
Easy to install and configure
Pros and Cons
  • "The ease of installation and configuration is the most valuable feature, especially for VMware and the cloud."
  • "Adding some intelligence to VMware Aria Operations, such as event correlation, and some level of AI apps will improve the solution, similar to what we see with the more advanced monitoring solutions that we don't currently have."

What is our primary use case?

Primarily, we use VMware Aria Operations for monitoring VMware and the cloud. We also need to report on physical servers.

How has it helped my organization?

We are not currently using the solution to the extent of what it can do. But we are moving in that direction. We are in the process of getting an integration to our ServiceNow instance, which will replace a lot of small tools used for monitoring.

What is most valuable?

The ease of installation and configuration is the most valuable feature, especially for VMware and the cloud. The solution is almost one click, and we get our workload.

What needs improvement?

Adding some intelligence to VMware Aria Operations, such as event correlation, and some level of AI apps will improve the solution, similar to what we see with the more advanced monitoring solutions that we don't currently have.

For how long have I used the solution?

I have been using the solution for almost four years.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I give the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Godsend Okoh - PeerSpot reviewer
Network Engineer at FSDH Merchant Bank Limited
Real User
A very powerful tool that businesses need for their everyday running
Pros and Cons
  • "It's very easy to use and very stable. Scaling up for future use will be no issue with this solution."
  • "Your range of use will be restricted by the license level you have chosen."

What is our primary use case?

We use it to run virtual machines where we host our applications, web servers, machine servers, and even database servers, then we have segregation where we even have used it both for tests, and on production virtual machines.

How has it helped my organization?

We can easily take backups by integrating with other third-party tools, we are able to take backups and restore them very easily. We can spin up virtual machines almost at the speed of thought.

What is most valuable?

One of the main features is it's very easy to use. 

It's very intuitive. You go on the web browser and when you log onto the application interface, you can easily see almost anything you need to.

The homepage dashboard shows you your CPU, the memory, and your network utilization, just at a glance. Even when you go to individual virtual machines, you're able to see the same report at a glance, I think that's very helpful.  

You can also have templates that have all the necessary audit compliance, probably at the direct patch level, and then deploy whenever you need it. I think it's a very powerful tool that a business needs for its everyday running.

For how long have I used the solution?

We have been using VMware for more than seven years.

What do I think about the stability of the solution?

It is very stable - we always want to watch for stability and, in most cases, we have found that whenever there are vulnerabilities that have been identified they either come up with a workaround or a solution within a short time.

What do I think about the scalability of the solution?

Today we still use virtual machines, but it helps us to scale for when we are ready to move towards consumerized applications. 

It's flexible so you can add more hosts; of course, this is subject to licensing.

How are customer service and support?

Customer support is very helpful, very responsive, and most times, very knowledgeable. If the support doesn't know something, sometimes they will tell you that they'll get back to you, which is awesome because they usually do.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We switched to VMware because it's easier to manage and easier to run and scale with virtual machines.

How was the initial setup?

The initial setup was fast. I downloaded the standard version from a virtual environment. I had a workstation on my laptop and that was where I tried it out. Ease of setup is awesome. In the production environment, as long as you adhere to the minimum hardware requirement, you won't have an issue.

What about the implementation team?

It was implemented in-house, by a team of four, in conjunction with local support.

What's my experience with pricing, setup cost, and licensing?

The only thing is, we're on Essentials Plus. There are some things we want to do that that particular version of the license will not allow, so we would need to upgrade to a higher one.

Which other solutions did I evaluate?

We had looked at other OEMs and partner OEMs, but none had as good reviews as this solution.

What other advice do I have?

For the initial set up, you have to meet the minimum hardware requirement to avoid issues.

I would advise others to start using this because they will not regret it. I would rate this solution and eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Robert Osborne - PeerSpot reviewer
Chief Technology Officer at Impres Technology Solutions
Real User
Robust monitoring and verification, varying compatibility with providers and lacking in automated features
Pros and Cons
  • "The monitoring and verification functionalities were the most useful features."
  • "Monitoring is useful but if the solution can't automate or function without my input, it's a waste of my time. That's where I found out there are some issues with this product, there are elements that are not as intuitive as they could or should be."

What is our primary use case?

We use this product for monitoring, to verify what is and isn't broken within the cloud environment.

What is most valuable?

The monitoring and verification functionalities were the most useful features.

I was pleasantly surprised that vROps has a plugin for Kubernetes, so it works quite well with that, which was useful for one of our customers.   

The solution also works very well with VMware, but not so well with Hyper-V, and compatibility with KVM was very poor. It also didn't have certain abilities that we liked, like being able to run in a bare-metal environment. 

What needs improvement?

Monitoring is useful but if the solution can't automate or function without my input, it's a waste of my time. That's where I found out there are some issues with this product, there are elements that are not as intuitive as they could or should be. 
My problem is that I think it stays static too long, it doesn't continue to look at the changes.
I would like to see better remediation, automation, and better connection with specific security pieces. I'm not talking about firewalls. Firewalls are beginning to lose favor in a lot of the environments that I deal with. I need products that give me a zero-trust architecture, and this solution still doesn't provide that. 

For how long have I used the solution?

We have been using the solution for a little over six years. 

What do I think about the stability of the solution?

We didn't really have any issues with the stability once we got used to the way changes are rolled out. We had to add security, as the security of the solution isn't sufficient for our needs. 

What do I think about the scalability of the solution?

I think it scales fairly well. We were able to run it around the world which helped tremendously.

How are customer service and support?

The quality of the customer support varied. Sometimes we would get junior staff and our own team knew more about the solution than them. Then we would get escalated and connected with someone who really knew what they were talking about, and they were very good.

How was the initial setup?

The initial setup has gotten a lot better over time. The last one we did, we were able to talk to Google, Azure, and AWS altogether.
Cloud foundation software helped a lot during setup with remediation, prevention, and troubleshooting. It had not always been that way.

What was our ROI?

I would say vROps gives us 30% faster throughput, faster return on investment or better return on investment, so I consider it a good investment. It's at least 30% if not more, so I'm positive about that.

What's my experience with pricing, setup cost, and licensing?

I would give the solution a three out of five, with one being cheap and five being expensive. There are some elements of the pricing that are good, and some areas where I feel like I'm being charged for something the product can't provide yet.

What other advice do I have?

I would rate this solution a seven out of ten.

If you're going to go full VMware, then the compatibility is there. If you're going to have multiple, different versions of systems, then you could run into some issues. There are other products out there depending on the size of your environment.
We were at the top. We were originally using AWS, which I still don't like because they charge you for everything. I used the multi-cloud and that caused some issues. We carry out a lot of testing, so we look at how well the solution performs with Google, Azure, and AWS. It seems to work better in AWS than most other providers, the problem was that I was trying to make it work with so many different versions.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
SAP Security Consultant at Tata Consultancy Services
Real User
Good alerting and monitoring capabilities and helpful for taking preventative measures
Pros and Cons
  • "Alerts and monitoring were most valuable. It was also pretty user-friendly and interactive. I was able to generate good reports in PDF and HTML formats, which was really helpful."
  • "It wasn't exactly proactive. It was supposed to, but there were a lot of delays. It could also be because of our infrastructure and the way our network was set up. If vROps could be more proactive, that would be nice. It is nice to have the information beforehand, but when there is downtime, it takes a lot of time for us to be able to see an issue in real-time, which becomes a bit challenging. If there is a way to improve the data collection for the whole vCenter that would be nice because data collection takes a lot of time."

How has it helped my organization?

It was helpful in identifying the CPU, memory, and space utilization, which was very much important for us. We needed alerts when the utilization increased a lot, and we were able to inform the customers that we have a particular problem that could be the root cause of the problems that they might face later. They were then able to take some preventative measures in advance, which reduced a lot of problems.

It was very useful for regular monitoring, disk utilization information, and root cause analysis. It was also helpful in identifying why a specific issue is happening or why an error is occurring. 

It enabled us to be more proactive in anticipating and solving problems. We could know beforehand about the machines that might be at risk for high utilization. 

What is most valuable?

Alerts and monitoring were most valuable. It was also pretty user-friendly and interactive. I was able to generate good reports in PDF and HTML formats, which was really helpful.

The visibility that it provided for our infrastructure was pretty good. The snapshots were also useful.

What needs improvement?

vROps did a lot of monitoring, but in one case, we had to use Log Insight instead of vROps because vROps was not able to install the agent to enable us to have multi-monitoring. I don't exactly remember the case, but it involved monitoring all applications.

It wasn't exactly proactive. It was supposed to, but there were a lot of delays. It could also be because of our infrastructure and the way our network was set up. If vROps could be more proactive, that would be nice. It is nice to have the information beforehand, but when there is downtime, it takes a lot of time for us to be able to see an issue in real-time, which becomes a bit challenging. If there is a way to improve the data collection for the whole vCenter that would be nice because data collection takes a lot of time.

For how long have I used the solution?

I used VMware for around five years, from 2015 till January 2021. Except for vCloud Director, I've used most VMware products such as vSphere client, Log Insight, and vRealize Automation.

What do I think about the stability of the solution?

It was pretty stable. I didn't find many errors while deploying the application and after the deployment.

What do I think about the scalability of the solution?

Our environment didn't scale much, so I cannot comment on its scalability.

We had four vCenters. One was in Santa Clara, US. One was in Beijing, China. One was in Manheim, Europe, and one was in Singapore. We also had test centers, and we integrated vROps for testing there. We had one in King of Prussia and one in Switzerland. So, majorly, we had four vCenters for the production environment, and these vCenters worked with around 4,000 virtual machines.

How are customer service and technical support?

I have not used VMware's support for vROps.

Which solution did I use previously and why did I switch?

This was the first tool that we tried to deploy for monitoring.

How was the initial setup?

I was involved in the initial setup of vROps. It was pretty straightforward. Most of the VMware products are pretty straightforward to install.

In terms of the implementation strategy, we have always followed the documentation provided by VMware.

Which other solutions did I evaluate?

We tried to evaluate many solutions, such as Prometheus, Dynatrace, Nagios, and PRTG. It was best for us to go with vROps because it is a VMware product, and it integrates best with VMware vCenter.

What other advice do I have?

I would recommend vROps for an Enterprise environment. Based on my experience, it is a great tool to work with. Rather than having a big vCenter and then installing vROps, it is good to have it when you're starting with a vCenter. That's because data collection takes time, and it would become an overhead for vROps. In such a case, you might need a load balancer and multiple vROps. So, I would recommend having a vROps when you start building a vCenter. It will really help in scaling up the environment, and you'll also know if you'll need to replicate vROps or not.

We didn't use it for workload placement because we didn't have the load balancer for that. It didn't help much in decreasing the overall downtime, and it also didn't affect our operations when it comes to overall downtime due to performance issues.

I would rate vROps an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free VMware Aria Operations Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free VMware Aria Operations Report and get advice and tips from experienced pros sharing their opinions.