VMware Aria Operations Reviews

Our customers use the solution to monitor the health of the cloud platform and ensure everything is okay.

Heat maps are valuable. The alerting feature has been the most beneficial in managing virtualized environments.

The solution must provide better training options to help us make the most of the tool. The learning curve is fairly high. It's a deceptively easy product when we first look at it, but it has tremendous depth. There's a lot to it.

I have been using the solution for five years.

The tool is stable.

The tool is scalable. We use a lot of different installations of the product. Our customers are small, medium, and large enterprises.

The support is good. We often wonder whether the support team will meet the SLAs. I'm very reluctant to make all of our support issues P1. VMware is reasonably good at fixing problems. They probably don't have enough qualified engineers in Aria Operations’ support. When you get them on the phone, they are very knowledgeable.

Positive

We used Turbonomic. We do not use it anymore because it isn’t as useful. It didn't have all the features that we needed in an MSP solution.

The solution is easy to deploy. We have a lot of configuration, so it takes a lot longer. However, the basic installation takes 20 to 30 minutes. One engineer is more than enough to deploy the tool. It is reasonably easy to maintain the product.

The return on investment is reasonable. However, the features we would most want from an MSP perspective are those we can't afford because we can't pass on the costs to the customers. We will have an issue if we need more hosts and storage. Our customers cannot afford it.

Reducing the cost would be the most beneficial. The product is too expensive to implement. We can't afford the extra features because it's simply too expensive.

We are cloud providers. We use the solution as a part of our support for the customers. We should be able to model our requirements and purchase in advance. Modeling would be very useful if our platform is growing. If a customer has a particular amount of CPU, storage, and memory requirements, we'd like to model it and get ahead of the storage availability and CPU memory availability issues. We could also model the upgrades when there is a need for maintenance. Such modeling is very useful to an MSP. Overall, I rate the product an eight out of ten.

The most valuable features of the solution are the effectiveness of hardware availability and flexibility.

The deployment of the solution can be improved by making it less complex.

The licensing cost is high and needs to be reduced.

I have been using the solution for 20 years.

VMware Aria Operations is a great product that is very stable.

The solution is scalable and we currently have 800 people using VMware Aria Operations.

I previously used other solutions and switched to VMware Aria Operations because of its functionality.

The initial setup of this solution is complex and takes a couple of weeks to deploy in our environment. We require six administrators for the deployment and maintenance.

The implementation was completed through a vendor.

The solution requires an annual license which is very expensive.

Before choosing VMware Aria Operations I evaluated other solutions. 

I give the solution an eight out of ten.

I would recommend the solution to others.

I was previously working remotely and using vRealize Operations in a virtual environment. Now I'm working in person, so we use vROps to monitor our critical systems. We didn't use all of the product's features. We mainly use vROps for monitoring and automation. In addition to my team, the 20-person management team also monitors this environment, so it's about 30 people in total.

Mainly we are working on the vSphere monitoring, orchestration, and automation.

We are trying to consolidate our data centers, so the monitoring could always be improved. VMware could improve the way VROps forwards critical alerts to Microsoft Teams. I can't give feedback about anything else because we are not using all the features. 

We haven't had any issues with vROps. 

I think vROps is scalable and suitable for our environment.

VMware technical support is good. 

I also work with ControlUp when our customers need a specific metric. We only use ControlUp for that single feature. 

The initial setup isn't complex.

I rate VMware VROps nine out of 10. It's an excellent product for monitoring a VMware virtual environment.

We can monitor all of our relevant hosts that are stored from the same single pane of glass. We use it for daily routine operations.

The scalability options are quite good with VMware vRealize Operations (vROps), and all of the features are useful and relevant to us.

If this tool can integrate with other products, for example, those that monitor the network devices or any other storage devices, it will be very beneficial.

I have more than eight years of experience with this solution.

I am absolutely satisfied with the stability of the solution.

With regard to scalability, when you deploy it you are given different categories. You can deploy it in a tiny environment or a small, large, or enterprise level environment. You have the option to deploy it in different levels so that it fits the database accordingly.

We have a system team of around four to five employees who use this solution.

The technical support from VMware is very good. We have been using this product for more than five years now, and their support is very good. We are pretty satisfied with it.

The initial setup is easy, and it can be deployed by a single person. It's not a very difficult tool. It's a pre-configured appliance provided by VMware, and you just deploy it in your existing VMware cluster and assign the license. You can have it deployed in your environment in two to three hours or four hours at the most.

To maintain the solution, you will need two people at most.

It is a very good investment because in the long run, it's all about the uptime. As far as we are concerned, it has given us that 100% of the time. We are very satisfied with the product.

The license is a one time cost, and you pay for support on a yearly basis. It is a bit expensive, but if you consider the product support and its reliability, it's justifiable.

It is a very comprehensive tool, and it gives you detailed information. I would rate it at eight on a scale from one to ten.

I use VMware vRealize Operations for troubleshooting, monitoring the storage and network.

VMware vRealize Operations has helped our organization by providing troubleshooting our systems.

The performance for monitoring the VM is very good. Additionally, the solution is flexible.

The solution could improve by having more APIs, customized alerts, and documentation.

In the next release, there should be better integration with microservices.

I have used VMware vRealize Operations within the last 12 months.

The stability is very good.

VMware vRealize Operations is scalable.

We have one team in my organization that uses this solution.

The VMware support is very good. I had a great experience with them, they are the best.

I have used Grafana and Prometheus. Each solution has its use case, you need to know what use case you have to know what solution would be best.

I have previously worked with VMware, the installation was not difficult, I did not have any problems.

We have our partial script to repair and deploy the solution in the environments quickly.

I did the implementation myself.

We have a three-person team that handles the maintenance of the solution.

VMware vRealize Operations has very useful technology. We can deploy it on Amazon, but we didn't use the solution on the cloud yet.

I rate VMware vRealize Operations an eight out of ten.

I am working for a public cloud provider and am supporting their infrastructure. The company's cloud is deployed on VMware products. Essentially, it is VMware virtualization infrastructure and they are selling public cloud space.

Customers use the service to have access to a public cloud that is local, in their country. If, for example, they don't want to use AWS or Azure, then they can opt to use this service. In return, they have full control of their data and infrastructure.

We use several products in the VMware suite including ESXi, vCloud Director, NSX, vRealize Operations Manager, vRealize Operation Log Insight, vRealize For Business, and vSAN. The company runs 80% of VMware products.

In terms of user-friendliness, it is very good. The features are good and the interface is easy to understand. All of the commonly used functions are easy to access.

This solution has helped improve our organization because we are a successful local cloud provider and the number of customers that have joined our cloud is increasing. Our customers know that we're running on VMware and we haven't faced any issues yet. Moreover, most of our customers' businesses are doing well. Overall, we have done well with VMware.

We do our daily proactive monitoring using vRealize Operations Manager. It provides us full insight in terms of what is happening in our operations, including the details contained in the logs. VMware vCenter also helps us with proactive monitoring.

Proactive monitoring has helped us to avoid downtime, especially because we follow the best practices described by VMware. When you follow best practices, you won't face many problems. The overall downtime depends more on your support and handling of the product, rather than the software. We are running on a cluster to help avoid downtime.

vROps has helped us to place workloads efficiently, although our users do not have very large workloads. We are running two environments and we are able to handle the users and workloads that we have. 

Using vROps has helped to increase our VM density within our clusters. VMware provides a solution where you can create a cluster, whether for storage or compute, and nodes within the cluster are monitored. If there is a node that goes down then it is automatically kicked out of the cluster. Before the host goes down, vRealize creates a replacement. It has three copies of each disk in different host nodes, and it will automatically trigger one of the copies. This makes sure that the system is fault-tolerant and the VMs won't have any problems. Also, if the Distributed Resource Scheduler (DRS) is turned on, the VMs will balance the resources and try to avoid downtime.

We have been able to replace other apps with vROps because it is, pretty much, doing everything. For example, we had another monitoring tool that was running on each of our nodes. Its job was to trigger alerts and display information. vROps replaced it and is even more powerful. If the network goes down between our office and one of our data centers then it is able to detect that. It will provide you ways to get a deeper understanding of the issues, and it will suggest resolutions. There are other products that vROps has replaced, including solutions for resource planning and load management.

All of our products are integrated with vRealize Log Insight. It integrates with the other components including vCenter and NSX and retrieves all of the logs. From there, logs are stored in the system and when you have problems, you can deep dive and perform a log analysis. You just have to know the keywords you are looking for, which components, and the hostname, or the host IP address. It will report all of the information in the log that is related to it.

Troubleshooting works well with vRealize Log Insight, provided that all of the component drivers are updated and the service packs are all installed and running. When we configure the integration, we have to verify where the logs are coming from. As long as it is set up correctly, troubleshooting will not be a problem.

There are four main components that we use. The first is the hypervisor, EXSi. It is the most important part because this is the virtualization medium. Without it, you cannot set up or deploy your virtualization environment.

The next component is NSX, which allows network virtualizations to provide your tenants with the ability to manage their own network.

We have vSAN for storage virtualization, to create clusters.

We also have a tenant portal, vCloud Director, for self-management, including payment. Tenants are able to control and manage their virtual data center by themselves without the involvement of the service provider.

We have faced one problem when integrating with vRealize Log Insight, where the logs are not collected because the component drivers are not updated. Rather than give us the updated logs, the old ones are retrieved. The integration with vRealize should be more seamless.

One area that needs to be improved is vCloud Director, as it has very weird behavior sometimes. All of the other components are stable and you can predict their behavior. However, with vCloud Director, you can't always predict what it's going to do. For example, there are times when we thought that it was collecting information about the network, compute, and storage resources from vCenter, as well as information about the nodes, but it doesn't always work as expected.

The last time we had a problem with vCloud Director, we were unable to get the snapshot of the VM. From the backend, everything appeared to be running fine. This is an instance when we had to contact VMware support in our time zone, and they were able to help us.

You can find information about some of the problems with vCloud Director in the Knowledge Base articles that include various workarounds. VMware advises that when you face these kinds of problems, contact them to raise a ticket and they will come and fix it. The component is very sensitive.

In the past, when we have raised priority one tickets and they have sent us level one engineers. This wasted time because the L1 was only able to perform the troubleshooting steps that we had already completed.

I have been using VMware for two years.

The agility of the software components is fine and there are no complaints so far from us, so far. In general, the stability is good.

The problem that we faced recently was that we were running out of time for support. We were still running on ESXi 6.5, and support was ending at the beginning of this year. We had to upgrade our infrastructure and we had our hands tied. We could not move forward until the upgrade was complete, so it was a marathon of activity. This included adding two different sites and it required that all of our regular activities were interrupted. Ultimately, however, it worked and everything is now good.

Sometimes, there are issues with stability that arise from the hardware. We are located in Kuala Lumpur and our data center is based in Bangkok, Thailand. Although it has been okay, we have encountered a few power interruptions. We are using HP machines, which are good, but there have been troubles with some of the SSDs. When that happens, because I install the operating systems using a USB, sometimes the drive is misplaced. These are the types of issues that we face more often.

In the case of any downtime with a node, the data center operator is there to quickly overcome and resolve the issue. Once we realize that a node is down, a replacement is automatically started and communicates with the other hosts. This allows us to avoid interruptions in the operation and in the business. Once things are repaired, and the original node is put back into the cluster, everything goes back to normal.

So far, the product has been good and we haven't faced much in terms of complications. Our environment is new and we don't have millions of users, yet. We are still growing. I'm not sure if we'll face multiple problems when we reach one million users or even 500,000 users, but so far, everything is okay. We've managed to handle the workloads, and we've managed to satisfy our customers.

We have more than 100 customers using it and at this point, everything is running smoothly and the number of workloads is okay for our resources. As more customers come, we will increase our resources and expand our usage.

Overall, scalability is very good and it's one of the reasons that I like VMware products.

Our experience has been okay because we have received support for any problems that we have had. Also, we were able to get support from anywhere. It is not only available in our time zone, but we can get support from elsewhere if, for example, we need it overnight. Global support is available from anywhere in the world.

I can say that we have had a few bad experiences, but overall, you cannot take two out of 100 and say it's bad. On the contrary, overall it is good.

I don't know how it works in other time zones, but our time zone is supported by India. I have found that sometimes, you have to push them hard. For example, we have raised a P1 ticket and in response, they sent us an L1 engineer. When a ticket is priority one, it means that the situation is critical and the business is impacted. If you send a Level One engineer in a case like that, it will waste time because they will perform the troubleshooting steps that we have already completed. This has happened to us a couple of times.

VMware is the first solution that I used for virtualization.

VMware has introduced the Server Appliance, which allows you to deploy very quickly. We just need to import the appliance VM and deploy it. Traditionally, we had to create a Windows machine, and there were several things to configure, but they now have their own operating system called Photon OS. It shortens the length of time required for deployment.

The initial setup of vCloud Director is a bit complex. Sometimes when we have a problem with it, we can't fix it. VMware themselves suggest raising a ticket when an issue arises, and they will come in to fix it.

When we first implemented this product, we came up with a plan and submitted it to VMware. The VMware team reviewed it and advised us of the best practices. We developed a set of instructions that includes deployment and updating the solution and re-submitted it to them for review. It was finalized and we follow this plan whenever we deploy it. Whenever we encounter problems, we raise a priority one ticket and they come to help us with the problem.

The first time we deployed this solution, the local VMware team assisted us.

This service has been running for approximately four years and they are making a profit. Otherwise, they would discontinue it. They are planning to expand so there has been a return on investment, although I don't have the exact figures.

We did not evaluate other options before choosing VMware.

We offer a variety of services for our customers including Kubernetes monitoring and management. However, at this time, we do not have any customers who opt for it. What we provide depends on the customer's requirements. If they want to include VMware with their machines, we deploy the tenants. We promote all of the products, including that for Kubernetes monitoring and management, but nobody has yet requested Kubernetes. I expect that because we are promoting them, our users will understand the utility and plan to use them in the future.

VMware updates their product every one or two years, and I think that they are ahead of us in terms of what features are needed. Overall, I think that the product is very good. In the future, we'll have experience with the functionality of all of the new features that VMware is coming out with.

The biggest lesson that I have learned from using this product is that if you want to have a private cloud, VMware is the best option. It is the most stable and the best choice for a private cloud investment.

I am planning to open my own cloud in my country, which will help the local community because many government agencies will not use the public cloud. For this, I'm thinking that I will be using VMware.

I would rate this solution a ten out of ten.

We use vROps as a monitoring solution because it is good at that. It is designed to monitor VMware data centers. 

I am using AWS and Azure. I prefer AWS, but it depends on the budget of the company as well. Having customers in the cloud is cheaper than on-premises, but it is completely different.

Many of the features in this solution have helped out and improved my customer's organizations, such as creating, monitoring, splitting, modifying, playing with the VLRs and alarm definitions, notifications, performance analysis, cost analysis, and cost-calculations report comparisons.

Improves performance for the CPU. Helps us develop a future plan.

The VMware data center has helped us be more proactive in anticipating and solving problems by splitting the production servers. I can combine it with other solutions, like Horizons Cloud. This helps in general.

vRealize Log Insight has affected our overall troubleshooting by allowing us to have a single point to check everything. For example, when I was using Dell EMC RecoveryPoint for virtual machines, which is protection software, they had a single dashboard inside the vCenter in order to check the overall information on the dashboard, such as storage. Previously, I would need to connect to vCenter to check every single log or if there was an alert. With this solution, I do not need to connect to the dashboard or vCenter. By using the UI of vRealize, I can connect independently from my home computer with no need to access vCenter. I have a single dashboard where I can check everything I need, such as alerts, emails, any critical situation, or Log Insight, all from one single place.

The most favorable features of the solution are it has a good design, is easy to use, and can be used for a large variety of solutions. You are able to combine it with many tools and solutions, such as LDAP, Active Directory, and automation solutions.

The UI is user-friendly and easy to use. For example, with a colleague that has just started in the IT field, I can easily explain how to use this solution. It is very intuitive. It has graphics and a lot of details. When comparing it to other vendor monitoring tools. It is much simpler to manage, configure, automate, and do reporting.

It is useful for performance monitoring, alert monitoring, and capacity planning. In the latest version, you have the ability to calculate how much you are spending on your infrastructure for every single machine or the final price of one of your virtual machines. Additionally, you can look at the information between on-premises and AWS, then compare the differences.

There is proactive monitoring available. You need to adjust the appropriate settings, accordingly.

The solution can improve by offering more flexible integration with other platforms or products, such as Hyper-V or Azure. Not everyone uses VMware. It would be beneficial to have a more open-source concept for integration, creating more visibility across multiple clouds.

Sometimes, from a normal user's perspective, I feel like I want to get to the main dashboard faster because there are a lot of options to get to the final step. To get to our main dashboard on Windows machines, you need to click about 10 times and change a lot of options. It would be better if they could organize it to be only three to five steps.

I have been using VMware vRealize Operations (vROps) for approximately five years. I apply and implement it in different businesses and companies as a consultant.

I use vROps daily as a user and administrator. I also explain the solution to colleagues.

It is very stable without downtime. They have improved the solution over previous versions. 

I do the daily tasks, like monitoring. Since I am using the version, I haven't had to apply any upgrades, do any migrations to new appliances, or apply remote collectors.

You can scale up by combining all your vCenters and add collectors. It is very flexible.

In the small companies that I work with, there are about 50 users who are using it for monitoring critical solutions, like finance programs, SQL Servers, IIS, NGINX, Data Domain, and Avamar. 

In general, VMware has good technical support. They have top guys.

I have contacted VMware about Dell EMC issues, but they only focus on vROps support.

There is a strong user community with blogs, which is very important. The community is really extensive. A lot of people help you. We share information there.

I have used other solutions previously and it was impossible to get the dashboard from Dell EMC appliances. We found this solution does it perfectly.

I was previously using other tools combined with Windows, such as RVTools. Now, I only use one solution that has an all-inclusive virtual appliance. vROps is always improving, e.g., the UI, and a benefit to our operations. In general, it is a great product.

I have integrated vROps with vRealize Log Insight and vRealize automation. After integrating vRealize, we tried to split and combine the logs from the login sites for more alerts and information to organize the whole infrastructure and have automation. We used many different types of scripts trying to orchestrate them all together into one solution, replacing, for example, Elasticsearch and some other scripts.

The initial setup of the solution is easy. 

The deployment takes less than 20 minutes.

It is easy to deploy the settings. It is not complex at all. You can start all over and organize everything differently.

First, I choose on-premises because I want to feel in first person how difficult or easy the installation or deployment is from other data centers. Also, I combine it with Active Directory as well as VMware Workspace. Even if it is a PoC, I do the installation to production.

I also work with third-parties and providers.

vROps has helped decrease downtime by approximately 35% by giving me a warning when the VMs are down.

We are receiving approximately 75% workload placement efficiency. vROps is good in this case.

By using the cloud solution, it helps save on costs. We did not have to allocate money or resources for what is typically associated with on-premise solutions, such as installations, upgrades, maintenance, and network hardware.

The virtual appliance is not power-intensive. It does not use a lot of CPU, RAM, etc.

It gets better with every version.

The licensing is not clear at the moment if the on-premises pricing is the same as on the cloud. I am checking on the pricing. However, you can save a lot of money with the cloud solution because you need to spend time installing, upgrading, and connecting with the on-premises solution. Also, you don't need to spend time scheduling the maintenance and maintaining the solution when using the cloud version.

I recommend it to colleagues and companies, but people have complained that it is expensive. I think the pricing is fair.

I tested SolarWinds, ManageEngine, and HPE. I was looking for a product to help with monitoring of some special appliances from Dell EMC. I tested different products, and this solution was the only one that helped my customers and me to get the final solution that I was looking for. It is really difficult, practically impossible, to get a monitoring system for these types of Dell EMC physical appliances: Avamar, Data Domain, and RecoverPoint. I tried different products, like Zabbix, Nagios, and PRTG. Whereas, vROps is perfect for this type of job.

Dell EMC doesn't have any idea how to monitor. They offer coding, scripting, APIs, and connecting to vCenter. They don't offer a knowledge base or advice for monitoring problems. I discovered vROps for monitoring their problems.

While open sources are free, you have to spend a lot of time training and explaining to people how to use them.  

I am reading and checking for different solutions all the time.

My advice is to test the product.

I am monitoring VxRail from vROps.

Our average time for resolution depends on the issue. For example, if I receive a notification, and there is a large latency or the hard disk is filling up too fast, it will depend on the end administrator who is monitoring it.

I rate VMware vROps vRealize Operations an eight out of 10.

We monitor workloads with vROps. For example, if a new customer wants our services, we need to know the impact if you put their workloads in our platform, i.e., if this new workload will have any impact on the product or platform. We need to know the increase in percentage relative to CPU, memory, and disk. So, it is important to know how a new project or workload can impact the product or platform.

It can decrease the downtime of a client who recently has experienced performance issues by 10% to 15%. This tool can help you decrease those kinds of circumstances. Downtime is also about the design of the solution and how you put workloads in your infrastructure. If you put in more VMs than your infrastructure can support, you will have a big problem with all your clients. That is the reason that it is very important to check the performance every day of the ESXi host and vCenter from maintenance mode. If you periodically check if you have had a security issue, then you can resolve it as soon as possible from a security perspective.

vROps is selling because we have a lot of customers who need to know their usage of VMs, e.g., is the sizing of our VM good or should I decrease it? Or, in reverse, I need to increase the size of the VMs. All this is about the performance and what VMs resources you can liberate from the platform.

It is a very good tool for day-to-day troubleshooting. For example, if you have CPU-ready VMs, you can build a report of VMs who recently had an issue. It is useful for making decisions and troubleshooting issues. I think it is the most powerful option on the market.

You can schedule reports on the platform that are very useful day-to-day. 

For project management and new clients, the What-If Analysis is very good. You can use it for workloads. When you are adding new workloads to your platform, it helps you avoid impacting your production.

There is another useful tool for undersizing or downsizing VMs, which has more resources than they can handle. 

We have a dashboard for the latency of the datastore on the storage side. For new architectures, we have a vSAN dashboard for latency based on the usage of vSAN, because you need to regularly see the used space.

The newer versions (5, 6, and 7) are more user-friendly. There are tabs upfront where you can see if you need a dashboard, for example. You also have a building option, if you want to build in the infrastructure and how. It is very customizable from that point of view.

It is a very good tool for efficiency. From an ESXi host perspective, you can see the CPU rate on a dashboard. For example, if the relationship is 5:1, then it is a good standard. If you exceed this, you can get into problems with VM performance. If you have a host with a VM inside of a host using the CPU, you can balance that manually. It can also help you move the VMs into clusters. 

The older versions are not user-friendly.

If you have an operations center, you can put a big monitor with its dashboards so you can see what is going on in your platforms. However, there is no real-time. It takes about five minutes to refresh info. It is a good option if you need to see the entire landscape of the solution, e.g., the CPU, memory, and disks. For example, if you have plugins for VxRail, and there is a problem, will you be notified?

They could mix in parts of VMware Skyline into vROps to make it more efficient.

In a previous version, you could click on a cluster to see a lot of information about efficiency, e.g., when you will run out of memory, CPU usage, and RAM in percentages. In newer versions, you see this information in megahertz and kilobytes, not percentage. I don't like this change so much. If you need to present information to your boss or Director of IT, the information would be better with a percentage. Now, you have only a big number and don't know the percentage of use that you are getting from the VMs. I don't know why they changed it, but I liked the percentage version more than getting the numbers for megahertz of memory. Also, kilobytes of memory is a very large number. For a simple view, gigabytes or terabytes is better.

With the What-If Analysis, if you put some information in, and then add another workload, it is not possible to view the two workloads in the What-If Analysis. For example, if you have a customer who wants to up your sizing by 30% more, and then you have another customer tool which needs sizing, how can you leverage resources? If you add these two customers, then your sizing might be 70%, but you only have 30% of your resources free.

I would like to see more information about public cloud plugins with Amazon, Google Cloud, and Azure. This is really important in the future. Companies are moving to public clouds to maintain their workloads since they don't have downtime, which makes for very stable platforms.

In the future, they could add a central administrator for vROps. For example, if you have a large environment from multiple countries, then you need to look at the landscape for performance and forecasting.

I have been using it since 2017.

Version 6.7 is more stable than the previous version. There is no real problem with the purchase of upgrades. So, it is a very stable platform if you get good sizing of the tool. If the VMs do not have the appropriate memory and CPU, then you can probably get performance issues. So, this is important for the tool. From the disk size, it is better to choose the thicker VMDK to maintain a good performance if you had a lot of vCenters.

It is a scalable solution. If you need more vCenters or information, you can simply add VMs onto the cluster. From the vROps cluster, you can get more resources from the VMs. You only need to deploy a new VM for the cluster of vROps, and this automatically moves the workloads. If you put an IP, then the server will recognize this new node from the cluster and the job automatically. So, it has very good scalability.

There are a lot of plugins. For example, I use the vCloud Director plugin for private cloud. We also have VxRail. VMware and Dell EMC work very well together. From the VxRail side, there are plugins that can help show you more information for your platform.

Their support team is very good. They will explain things to you. You are very involved with the problem. I think the Latin America team works out of Costa Rica.

We had some problems with the views in version 6.5. It would show me 110% usage, which doesn't make sense. We opened a case with VMware. I worked with their development team in Bulgaria. We resolved the problem. 

I had a problem with a vROps plugin because we upgraded our vCloud Director. The plugin didn't recognize the upgrade. At that moment, we are doing a workaround for this while they apply a new update from this plugin to resolve this problem.

We had a demo for Tanzu from VMware for vCloud Director. We needed to show a customer how vCloud Director works with Tanzu and the Kubernetes solution. From that demo, we built a solution with VMware that links with vCloud Director as a platform.

VMware Skyline detects a problem in your platform. It has the ability to create a ticket to VMware directly, then you will receive a call from VMware, "Oh, you had this problem." It also monitors security issues.

The initial setup for the demo is very easy. You have 60 days to use the trial version and see what the tool has to offer to you. You only download the URL, then configure some parameters, IP, and sizing. Also, in the wizard, you have an option where you can see VMs with more CPU, memory, and disk. 

The deployment was first a demo version, which was standalone with one VM. Then, we needed to add more vCenters to vROps, so we needed to add more VMs. Finally, we had three VMs to maintain the database of vROps.

We started with a demo version to see what the tool has to offer our organization in regards to the VM's efficiency and health. This is very common for our company. They ask you, "What if you put more workload in our infrastructure? How will this impact a new workload in our environment?"

You have two options to deploy VMs. 

1. You have thin space. If you use VMs, then there is space to increase. However, if you decide to choose VMs with thin space, probably for an SQL database, there is no other good option from a performance perspective.
2. You have thick space. For example, you have a disk of 100 GB, and you say, "All" in the first deployment.

The billing is complicated because every country has a different option. Here in Chile, we don't pay for this kind of service with the Chilean pesos. We use another currency. In the future, I think vROps needs to work with governments for a native solution.

It is useful for determining whether to make decisions. Also, for our troubleshooting issues, it is the most powerful option in the market.

vROps provides a good native solution if you are using multiple VMware tools.

The design and what you sell to customers will impact your infrastructure.

There is a new version, but I haven't used it yet.

I would rate this solution as an eight out of 10.