What is our primary use case?
We primarily use the solution on Microsoft Windows Active Directory and loads of applications. Most of our stuff, over 90% of our servers, are on VMware.
What is most valuable?
The ease of use is great.
The initial setup and upgrade process was pretty straightforward.
Technical support is great.
What needs improvement?
The updating process could be easier. It's just a bit more complex. I don't update very often. It's something I do infrequently, and therefore, we haven't got that much experience with it. That said, this Lifecycle looks better. There's a new feature called Lifecycle, which is dealing with the issue sI mainly have.
I haven't done an update yet with the new system. My understanding is it's an improvement from what I can see.
Guests that are pinned to hosts for various reasons, for antivirus or the backups should be able to be reported that they are being pinned, and also reported if things have snapshots. When you're doing certain things, they don't work so well if you've got snapshots on or if you've got things that are pinned. They can't move. When you're doing things, if there was something that was going to stop it from working that's within VMware, these should automatically be checked.
What do I think about the stability of the solution?
The stability of the product is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good.
What do I think about the scalability of the solution?
The scalability is quite good. I don't know any others, to be honest. I've never used Hyper-V or any of the others. It's quite a de facto standard so I'm happy enough. I'm not informed as to how difficult or easy it is compared to others.
We'd like to expand in the future. We've tried to utilize it for everything. We can't do that at the moment due to licensing. Not the VMware licensing. It's more due to Oracle.
How are customer service and support?
Technical support is very good. We have two places to get assistance. We have this vendor who supplied the new VMware and installed it and converted it, and we got another supplier who maintains everything and they're both very good. I'd recommend both of them.
How was the initial setup?
The last setup was an upgrade. It's not so complex as we had to upgrade an existing system. It's not overly complex. I'd rate the process at a four out of five.
The issues we had were mainly due to other things like the backup and data transfer. It wasn't actually to do so much with VMware itself and the other things. It was the transfer of data from one storage device to another and VMware wouldn't let us do it.
The deployment took about two weeks.
What about the implementation team?
We had a third party do it. They are a lot more experienced than us so we paid them for all the new hardware and we paid for them for the engineering to fit it and install it. We paid for them to convert from the old system to the new system - from the old VMware to the new VMware.
Our experience with them was very good. They were extremely helpful.
What's my experience with pricing, setup cost, and licensing?
I don't deal with the licensing. I can't speak to the costs involved.
What other advice do I have?
I work for the portrait gallery and we just serve our own people. We don't sell to the outside. I don't use it for outside organizations.
I'd advise potential new users to ask around for different suppliers who do it, just do a proper tender on supplying, and just to watch out for, if you're upgrading, how your backup treats the upgrade. That's a problem we had. We have Veeam, which is VMware, however, we made a mistake on using a new machine and trying to move stuff across and Veeam made it more complicated, which we didn't realize would happen. It's caused some issues.
Our experience was good, however, I haven't got enough experience with the outside vendors who do this as I only work for this company and we only do the upgrade once every three years or so. That said, I'd advise users to go with someone who's got a good background or reputation.
Overall, I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.