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Network Specialist at a tech services company with 501-1,000 employees
Real User
Free solution with a large online community, which makes it simple to troubleshoot problems
Pros and Cons
  • "It's easy to troubleshoot issues because there's a large online community."
  • "DNS could be improved."

What is our primary use case?

This solution is deployed on-premises.

What is most valuable?

Wireshark provides many different functions which are very useful for my job. There are a lot of features, and I still haven't used everything yet. It's easy to troubleshoot issues because there's a large online community.

What needs improvement?

DNS could be improved.

For how long have I used the solution?

I have been using this solution for 10 years.

Buyer's Guide
Wireshark
June 2025
Learn what your peers think about Wireshark. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The scalability is pretty good. If I have a big file, I can always divide it into smaller ones. I haven't had any problems with opening big files.

How are customer service and support?

There's a big community of people on the internet involved in Wireshark. There are a lot of free resources on Wireshark. If I ever need anything, I just search on YouTube, and there are people that are analyzing or troubleshooting a particular issue with DNS or with retransmission, etc.

How was the initial setup?

Setup is very easy. It's simple to install it on your PC.

We have a software team that automatically installs the solution on our PC, and a variety of my colleagues use it for troubleshooting. There are multiple teams involved.

What about the implementation team?

Deployment was done in-house.

What's my experience with pricing, setup cost, and licensing?

Wireshark is free software, so you don't have to pay any licensing fee. Individual people can use it and then donate to Wireshark.

What other advice do I have?

I would rate this solution 10 out of 10. 

Wireshark is very good for network engineers. It's free software, and you can install it very easily, and there are a lot of features. I mainly use Wireshark in Windows. My advice is to do research on the internet, especially on YouTube, if you have any troubleshooting issues.

It's a very popular solution, and if you're able to, I think it would be helpful to donate to the organization so people can continue to develop Wireshark.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2011050 - PeerSpot reviewer
Lead Engineer at a tech services company with 10,001+ employees
Real User
Useful in viewing the data transmission, throughput and wifi connection
Pros and Cons
  • "The transmission and reception issues are valuable."
  • "Wireshark gets stuck when it is a larger file."

What is our primary use case?

Our primary use case for the solution is to see the over-the-air packets, the data transmission, and the wifi connection.

What is most valuable?

The transmission and reception issues are valuable. For example, while debugging through food issues, we can draw the graph of the data captured in the solution and see how the throughput is moving.

What needs improvement?

The solution can be improved by increasing its capacity to manage larger files. Wireshark gets stuck when it is a larger file.

For how long have I used the solution?

We have been using the solution for approximately eight years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

We have not had experience with customer service and support.

How was the initial setup?

The initial setup is straightforward. 

What other advice do I have?

I rate the solution a nine out of ten. The solution is good, but the solution can be improved by increasing its capacity to manage larger files. I advise users considering the solution to have the latest PC to load it. The newest voice is also required to load it otherwise it is difficult to open.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Wireshark
June 2025
Learn what your peers think about Wireshark. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
reviewer1480065 - PeerSpot reviewer
Service Operations Engineer at a tech vendor with 10,001+ employees
MSP
Top 20
Open-source with good documentation online and good search filtering capabilities
Pros and Cons
  • "It has good basic features."
  • "We'd like to be able to extract the output into an Excel table."

What is our primary use case?

We primarily use the solution for reading packet captures. It's like a packet analyzer, packet capture. 

I'm just reading some packets and looking for interesting tracking. That's all.

What is most valuable?

The solution is open-source. 

It does have SolarWinds in it or is involved in SolarWinds in some way.

The search filtering is very good. 

It has good basic features. 

There's a lot of information available online. Even if I am looking for something special, I can find details about that aspect. 

It is well structured.

The initial setup is very easy.

I find the product to be quite stable. 

We can scale the solution. 

What needs improvement?

It works pretty well, and we haven't seen any areas that are lacking. 

We'd like to be able to extract the output into an Excel table.

For how long have I used the solution?

I've used the solution for a couple of years. 

What do I think about the stability of the solution?

The solution performs well. It's stable. We haven't had issues with bugs or glitches. It doesn't crash or freeze. 

In the beginning, maybe seven or eight years ago, we did have some issues. However, that was a long time ago, and that was resolved. 

What do I think about the scalability of the solution?

It's my understanding that the solution can scale. 

How are customer service and support?

You can pay for a version that offers a support tier. However, I am using the basic, free, open-source version. There is no support tier. If you need information in relation to troubleshooting, everything you need is online. You can search the internet and find what you need. 

How was the initial setup?

The solution is very simple and straightforward. It's pretty easy. I wouldn't classify it as complex or difficult. 

I'd rate it five out of five in terms of ease of setup.

What's my experience with pricing, setup cost, and licensing?

The solution is open-source and free to use. That said, there is a paid tier with more features if a company needs a bit more. 

What other advice do I have?

I'm a customer and end-user. 

I'd recommend the solution to others. It's a good product. 

I'd rate the solution ten out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1561449 - PeerSpot reviewer
Founder and CEO at a tech services company with 1-10 employees
Real User
Free, stable, good community support, and useful for investigation and network visibility
Pros and Cons
  • "Being able to dissect email data and figure out what is inside email messages was the most valuable feature. Such a feature is pretty helpful for an ongoing forensic investigation or when there is a potential insider threat that you are trying to investigate. It allows you to see the network activity of the users you are investigating. It also gives you more visibility into your network. It was very easy to set up. There is a lot of information out there on Google and YouTube about how to use it. There is also community support. If you have any trouble, it is pretty easy to find an answer online. You will have to do some digging only if you have a very specific use case."
  • "Its user interface was a little less friendly. They can make its user interface a little bit more friendly. It is for technical people, and most of the technical people would be able to figure it out, but it would be good to improve its user interface. They can maybe build artificial intelligence into it. Currently, it takes a lot of manpower to analyze and dissect all the data."

What is our primary use case?

I used it for a couple of school projects last semester. We basically had to emulate how to capture packets in transit in a network. After capturing those packets, we analyzed them. We also had to break down email messages and dig out pictures inside email messages.

It was deployed through a cloud. They had set up a subscription for a class VM.

What is most valuable?

Being able to dissect email data and figure out what is inside email messages was the most valuable feature. Such a feature is pretty helpful for an ongoing forensic investigation or when there is a potential insider threat that you are trying to investigate. It allows you to see the network activity of the users you are investigating. It also gives you more visibility into your network.

It was very easy to set up. There is a lot of information out there on Google and YouTube about how to use it. There is also community support. If you have any trouble, it is pretty easy to find an answer online. You will have to do some digging only if you have a very specific use case.

What needs improvement?

Its user interface was a little less friendly. They can make its user interface a little bit more friendly. It is for technical people, and most of the technical people would be able to figure it out, but it would be good to improve its user interface.

They can maybe build artificial intelligence into it. Currently, it takes a lot of manpower to analyze and dissect all the data.

For how long have I used the solution?

I started using it last November. It has been six months.

What do I think about the stability of the solution?

It was pretty stable. It never crashed.

What do I think about the scalability of the solution?

Scalability could be a challenge because you can analyze so much data with Wireshark, which can be hard if you don't have a very specific case or plan for it. 

If there is no automated solution, scalability could be a little bit difficult. It gives you more visibility into your network, and you can see the packets that are coming in and going out of the network. The only challenge is that if it is a big organization, there would be a lot to process. Having an automated solution on the side would probably help.

How are customer service and technical support?

I didn't have to contact them.

How was the initial setup?

It was pretty straightforward. It took less than 20 minutes.

What about the implementation team?

I deployed it myself. It does not require any maintenance.

What's my experience with pricing, setup cost, and licensing?

It is free.

What other advice do I have?

I would advise others to have a game plan for it because there is a lot of data that goes into it. You can analyze a lot of data. Having a very strategic game plan would be ideal.

I would rate Wireshark a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Owner at QOS NETWORKING INC
Real User
Easy to use with a good command syntax, support protocol capture, works well for network troubleshooting
Pros and Cons
  • "It has a good syntax to put the commands in and get information out of."
  • "The only thing that I don't like is sometimes there is an update, and something that I was using is either no longer there or it has changed."

What is our primary use case?

I basically use Wireshark for network troubleshooting.

What is most valuable?

For simple protocol and packet capture, it is very easy to use.

It has a good syntax to put the commands in and get information out of.

What needs improvement?

The only thing that I don't like is sometimes there is an update, and something that I was using is either no longer there or it has changed. However, this is common when they upgrade software, so it's normal with any software.

Because this product is open-source, sometimes there are contributors who make changes and they aren't properly vetted throughout the whole community. Access to older functionality should stay as a user preference so that they can still use it the old way if they want to.

For how long have I used the solution?

I have been using Wireshark since it first came out, between 10 and 20 years ago.

What do I think about the stability of the solution?

Stability-wise, it is very good.

What do I think about the scalability of the solution?

The scalability is very good and it's simple to do.

How was the initial setup?

The initial setup is straightforward for a technical person. This is not the type of product that can be easily set up by an end-user who is non-technical.

What's my experience with pricing, setup cost, and licensing?

This is an open-source product that can be used free of charge.

What other advice do I have?

This is a good product for quick and easy troubleshooting.

I would rate this solution a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Henry A. McKelvey - PeerSpot reviewer
NextGen TV (ATSC 3.0) Systems Engineer at PeerSpot
Real User
Top 20
Filters enable traffic to be segmented so that a value can be looked at individually apart from the other traffic
Pros and Cons
  • "I use the filters very often, to determine what type of traffic I am looking for. The use of filter allows traffic to be segmented so that a value can be looked at individually apart from the other traffic."
  • "The system could be improved upon by adding a better and more powerful data processing engine."

What is our primary use case?

I use it for network investigation, I even have a patent for the simplification of Protocol Analysis. I have used Wireshark many times to troubleshoot network situations and problems. The patent solved the problem of troubleshooting where you needed to know the direction and course a packet takes in the network which helps with the ability to know where problems lie in the network. We developed the system to actually troubleshoot an entire network through the use of network probes, which acted as smaller protocol analyzers.

How has it helped my organization?

It helped in the sense that it allowed the team to troubleshoot networks faster. While I worked at Verizon, our group was able to provide network analysis of our testbed which gave us an advantage over most test groups. This was because we could follow a packet throughout the network to examine the treatment that the packet was receiving in the network. The improvement came when we realized that through the use of this method we could duplicate the results of using a much more expensive version of our program called RMON.

What is most valuable?

I use the filters very often, to determine what type of traffic I am looking for. The use of filter allows traffic to be segmented so that a value can be looked at individually apart from the other traffic. I remember one day when we had to find out what was causing one of the systems to crash. We used our system to look at the network as a whole and we found that the device actually gave us the ability to segment the network finding the problem is a faster way which allowed for a more accurate test of the network.

What needs improvement?

The system could be improved upon by adding a better and more powerful data processing engine. The original was based on the Raspberry Pi. The RPi unit acted as a sensor on the network relaying information back to a centralized computer which was able to correlate and provide analysis as to the packets and their reaction to traffic loads. Much improvement could have been done but we were not that lucky. The more we designed items the more we began to realize that we were getting too far from our central goal of trying to make the network better.

For how long have I used the solution?

I have been using it since it was called Ethereal.

What do I think about the stability of the solution?

I am impressed with the stability. 

What do I think about the scalability of the solution?

Great scalability, but they are beginning to sacrifice ease of use for complexity. That was why we needed to simplify things.

Which solution did I use previously and why did I switch?

No, we did not use another solution like wire-shark, but what we used in the past was the RADco. The RADcon was a protocol analyzer that was an all in one unit that was the standard at the time but did not allow for cooperative testing.

What's my experience with pricing, setup cost, and licensing?

If you can get the same use for less cost do it.

Which other solutions did I evaluate?

No, we did not.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Sr. Security Engineer at SugarCRM
Real User
Helps me solve network transaction and security issues
Pros and Cons
  • "I can save the traffic and analysis when I want to. Also, it's especially helpful to follow the stream (TCP, UDP, etc.)."
  • "Setup is very easy. It's also possible to change source code and compile if you want to change something in the code, because it's free."
  • "It needs the ability to follow multiple interfaces for specific traffic from different network zones/virtual networks. It would help to understand how any packet is going through the network."
  • "Sometimes I need to use tcpdump when I need to check the packets on CLI."

How has it helped my organization?

It has help me to 

  • solve network and transaction issues
  • understand protocols and application communication
  • check quality
  • solve security issues. 

What is most valuable?

I can save the traffic and analysis when I want to. Also, it's especially helpful to follow the stream (TCP, UDP, etc.).

What needs improvement?

It needs the ability to follow multiple interfaces for specific traffic from different network zones/virtual networks. It would help to understand how any packet is going through the network.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Sometimes, in the previous version, it lost the scroll when I needed to scroll back and forth.

What do I think about the scalability of the solution?

No issues with scalability.

Which solution did I use previously and why did I switch?

Sometimes I need to use tcpdump when I need to check the packets on CLI.

How was the initial setup?

Very easy. It's also possible to change source code and compile if you want to change something in the code, because it's free.

What's my experience with pricing, setup cost, and licensing?

It's free.

What other advice do I have?

I believe everyone should use this tool if they need to analyze packets.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Network Engineer at a tech company with 10,001+ employees
Real User
It is free to download and install, and it runs on multiple platforms
Pros and Cons
  • "It gives us the ability to pinpoint problems and to communicate network problems with software and hardware vendors."
  • "Big trace files (more than 1,000,000 packets) can be slow, but then you can use "TraceWrangler" (also free) to help with slicing and dicing the data."
  • "It is not an easy program. You will need to study to use it to its full capabilities (follow a course)."

What is our primary use case?

Wireshark can be used to troubleshoot network issues, but also to baseline applications. When you know what an app does when there is no issue at hand, you will be better able to spot the problem when there is an issue. Everything that happens on the network can be analysed with Wireshark. However, the tool is as good as the person using it. You need TCP/IP knowledge to be able to use a tool like this. The more you know about packets on the wire, the better you can use this tool.

How has it helped my organization?

It gives us the ability to pinpoint problems and to communicate network problems with software and hardware vendors. The packets never lie!

What is most valuable?

Making different profiles to tune the tool for the problems at hand, the graphing options, to customize the screen layout, etc.

Also, shines for wireless troubleshooting, but most hardware does not give full insight in WiFi communication (beacon frames, etc.).

What needs improvement?

Big trace files (more than 1,000,000 packets) can be slow, but then you can use "TraceWrangler" (also free) to help with slicing and dicing the data.

This is no complaint, but is not an easy program. You will need to study to use it to its full capabilities (follow a course), but the more you know about it, the more you will use it.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

Big trace files need to be chopped for analysis.

How are customer service and technical support?

My bug reports were in the next release, therefore a great experience.

Which solution did I use previously and why did I switch?

I have used it more or less since 2001. So no, I did not use a previous solution.

How was the initial setup?

Download, run setup, enter;enter;enter..., it is ready.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

It is free to download and install. It runs on multiple platforms, so how can you go wrong?

Which other solutions did I evaluate?

In those days, there was a tool "Sniffer", but it was too expensive.

What other advice do I have?

If you profile yourself as a network specialist, and don't use it, I would not trust you on my network.

It is even referenced in the book "TCP/IP Illustrated, Vol. 1", the TCP/IP bible!

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user