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it_user685404 - PeerSpot reviewer
Vice President , Sr. Data Analyst at a financial services firm with 501-1,000 employees
Vendor
Nov 16, 2017
The online store, dynamic shipping cost tables, and invoicing are a few of the valuable features.
Pros and Cons
  • "You can rest assured that WordPress will likely provide a scalable back end to your website."
  • "Running updates occasionally broke down our website. In these situations, we had to pull backups or contact our website developer for guidance."

What is most valuable?

Once a site is developed using WordPress, it is quite easy to maintain. There is a nice administrative interface that leverages the same data as referenced by the website, but it is crafted with a focus on ease.

How has it helped my organization?

The online store, dynamic shipping cost tables, item bundling, shipping tickets, and invoicing are a few of the features that we utilized via the WooCommerce plugins.

Without having the ability to easily install these plugins, we would have been forced to create them manually. The plugin that was probably the most helpful was the QuickBooks API. This plugin provided a direct connect to our cloud-based QuickBooks solution, eliminating much of the data entry required for bookkeeping.

What needs improvement?

There are limits to some of the features provided within the backend interface, but it is quite powerful for the low cost.

We would not have been able to function without the plugins available through WooCommerce.

Most of the plugins that we installed provided about 85-90% of what was needed. There is limited customization available for these plugins.

Running updates occasionally broke down our website. In these situations, we had to pull backups or contact our website developer for guidance.

For how long have I used the solution?

I have maintained updates to a WordPress website for approximately two years.

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February 2026
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What do I think about the stability of the solution?

Running updates occasionally broke down our website. In these situations, we had to pull backups or contact our website developer for guidance.

What do I think about the scalability of the solution?

Our WordPress application was more than able to handle our updates.

How are customer service and support?

Online support is about all that we needed for the main application. There was never a need for technical support, as such.

Which solution did I use previously and why did I switch?

We didn't use another solution previously.

How was the initial setup?

Our website developer installed all of the needed pieces for the application. They did not report any difficulties.

What's my experience with pricing, setup cost, and licensing?

WordPress is very reasonably priced. I would, however, encourage all prospective customers who are interested in having an online store to utilize a reputable web host.

We used the same company that developed our website as our web host. The site performed well at go-live, but began to deteriorate as new features were added. The end result was that our local web host was unable to handle our enhancements.

We eventually migrated our application to Go Daddy to resolve our web hosting woes.

Which other solutions did I evaluate?

We did not evaluate other options, as our web developer only built sites using WordPress.

What other advice do I have?

You can rest assured that WordPress will likely provide a scalable back end to your website. The only advice that I would emphasize is to spend some time and money on a quality web hosting service.

WooCommerce is a well-known ecommerce plugin provider for the WordPress platform.

We used multiple out-of-the-box plugins from this company to enhance our website.

We leveraged the standard WooCommerce marketplace, Authorize.net portal (allow for credit card payments), QuickBooks plugin (integrate with our cloud based QuickBooks system), shipping ticket and invoicing printing plugins, and dynamic table rate shipping plugin.

There were minor limits to the dynamic table rate shipping plugin so we had to get creative on pricing for bundled products shipping.

The QuickBooks integration was not exactly seamless and required some manual modifications. However, the QB plugin saved a great deal of manual double-entry.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Consultant en organisation & chargé de mission à l'international at a consultancy
Consultant
Top 20
Nov 1, 2017
Simple to learn. The product is agile and flexible.
Pros and Cons
  • "WordPress is simple to learn, agile, and flexible."
  • "Customer Service: A five out of 10. Technical Support: A six out of 10."

What is most valuable?

WordPress is simple to learn, agile, and flexible.

How has it helped my organization?

Now, we have a blog!

What needs improvement?

  • Ergonomy
  • Aestheticism

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

A change of management in my team.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

A five out of 10.

Technical Support:

A six out of 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

It was straightforward.

What about the implementation team?

In-house.

What was our ROI?

10%.

What's my experience with pricing, setup cost, and licensing?

Ask for help from the professionals.

Which other solutions did I evaluate?

No, not really.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
WordPress Business-Enterprise
February 2026
Learn what your peers think about WordPress Business-Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,933 professionals have used our research since 2012.
PeerSpot user
Web Developer / Programmer at a tech services company with 1-10 employees
Real User
Oct 22, 2017
WordPress combines simplicity for users and publishers with under-the-hood complexity for developers
Pros and Cons
  • "WordPress combines simplicity for users and publishers with under-the-hood complexity for developers."
  • "I think WordPress needs to improve itself in the area of security."

What is most valuable?

Even though there are 1000s of plugins that are available to extend your WordPress website's features, WordPress is naturally packed with many valuable features for both publishers and developers. One of its acclaimed features is its simplicity. This is the feature which allows anyone to quickly get online and start publishing. There should be nothing that could hinder you from getting your website up and live, because WordPress is simply, very easy to use and tame.

How has it helped my organization?

Today, most websites are powered by this CMS. The latest statistics say that 28% of the web is made by WordPress. In fact, that is not a steady or a declining figure — it's a growing one. Everyday, more websites are born because of WordPress.

I cannot deny that WordPress is a very valuable tool for me, and surely, for any organization, too, because with this CMS, anyone can build websites from simple ones to even enterprise-level types. One can even build an application using WordPress.

What needs improvement?

I think WordPress needs to improve itself in the area of security. I have seen a lot of WordPress websites being the target of hackers and spammers. One of the reason is that it is the most widely used CMS today.

WordPress also needs to improve its speed. Although it is not really a slow CMS, as soon as you add more plugins, you'll notice a difference it its speed and performance.

For how long have I used the solution?

I've been using WordPress for over 15 years now.

What was my experience with deployment of the solution?

Yes. There's no such thing as perfect development and deployment. However, they are just minor ones, and usually, it's not related to WordPress itself but on how the host is being configured. In other words, it's usually related to the host server environment.

What do I think about the stability of the solution?

Yes. Usually it happens when you have a lot of outdated plugins. All you need to do is to keep them up-to-date.

What do I think about the scalability of the solution?

No. WordPress, like the other popular CMSs, is also very extendable. However, I don't think it is ideal for large businesses.

How are customer service and technical support?

Customer Service:

Great. You can always ask for help from its community anytime.

Technical Support:

I would rate the technical support at an eight and a half out of 10.

Which solution did I use previously and why did I switch?

I actually use various CMSs when building sites. It depends on the specs of the project.

How was the initial setup?

Luckily, as I have said, WordPress strength is its simplicity. It's not only limited to the actual usage, but even during the initial setup. WordPress is very easy to install.

What about the implementation team?

No.

What was our ROI?

I prefer not to talk about it. I only build websites for my clients.

What's my experience with pricing, setup cost, and licensing?

If they want to be up and running quickly, and if they don't have a very large content base, then use this CMS.

Which other solutions did I evaluate?

Other CMS that are worthy to note are Drupal and Joomla.

What other advice do I have?

WordPress combines simplicity for users and publishers with under-the-hood complexity for developers.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Product & Project Manager at a tech services company with 51-200 employees
Consultant
Jun 2, 2017
Review about WordPress
Pros and Cons
  • "With WordPress anyone with or without any coding knowledge can build beautiful robust WordPress websites."
  • "With WordPress anyone with or without any coding knowledge can build beautiful robust WordPress websites."
  • "Modifying tables or graphics format in admin dashboard can be more complicated than other applications like Joomla."
  • "Modifying tables or graphics format in admin dashboard can be more complicated than other applications like Joomla."

What is most valuable?

-Simplicity: it is possible for you to get online and get publishing, quickly.

-Flexibility: WordPress can handle just about any kind of website. With WordPress anyone with or without any coding knowledge can build beautiful robust WordPress websites.

-Publish with Ease: WordPress make it easy to create Posts by just a single button click. Start by filling in the blanks: enter post title and post body content. When you are ready, click Publish.

-Easy Administration Panel: WordPress’s popularity comes with its own easy administration panels.

-Easy Installation and Upgrades: WordPress is very easy to install. It only takes a moment and a few clicks. 

-Multilingual: WordPress is available in more than 70 languages. You can use WordPress in any language that you want. It is very easy to create a website in any single language.

-Extend with Plugins: WordPress has a plugin directory containing thousands of plugins. You can add complex galleries, calendars, social networking, social media widgets, spam protection, fine-tune controls for search engine optimization, forums to your sites.

-Security: WordPress secure enough if you keep it up-to-date. 

How has it helped my organization?

-WordPress platform lets us quickly get websites up and running.

-WordPress’ plugin architecture and templating system are simple to customize and build upon.

-WordPress is constantly being improved. The best part is that improvements to core security, bug fixes, and general upgrades will always be available to you at no cost.

-WordPress is SEO-Friendly and Easy to Optimize.

-WordPress has many e-commerce solution to suit our business.

What needs improvement?

-Modifying tables or graphics format in admin dashboard can be more complicated than other applications like Joomla.

-Users with advanced needs would have to install many plugins to have what is a standard for Joomla or any other CMS.

For how long have I used the solution?

I have been using it for 3 years.

What was my experience with deployment of the solution?

I have not encountered any deployment issues.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

Which solution did I use previously and why did I switch?

We previously used Mambo, Drupal and Joomla.

How was the initial setup?

It takes just a few mouse clicks to have WordPress up and running on your hosting account. All best WordPress web hosting companies allow you to install WordPress within few clicks.

What about the implementation team?

We implement it in-house.

What's my experience with pricing, setup cost, and licensing?

WordPress is a free software. You are free to download, install, use and modify it.

Which other solutions did I evaluate?

We evaluated Mambo, Drupal and Joomla.

What other advice do I have?

Here are 5 reasons why you should use WordPress:

-WordPress allows you to create fully functional websites and mobile applications. You can make your website beautiful with themes, and extend it with plugins.

-WordPress is a open source software. It has a large community and is maintained by a large group of volunteers.

-There are many services for WordPress that make tackling this particular issue a lot simpler and save you a ton of time while making everything a lot more manageable.

-WordPress has plugin functionality, but compared to other CMS, it's quite basic. You can create highly functional and complex sites using WordPress.

-The cost of a WordPress site depends entirely on your budget and goals.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Digital Marketing Analyst at a tech vendor with 11-50 employees
Vendor
Mar 22, 2017
It enables multiple logins to edit the site simultaneously.
Pros and Cons
  • "It is extremely easy with all the plugins and widgets available."
  • "The plugins have to be tested and monitored frequently as some of them lead to the website crashing."

What is most valuable?

The plugins and widget features: they make life easy and save a lot of time, which can be used for further updating of the site.

How has it helped my organization?

It has given us a very good platform, enabling us to develop our site with ease, and by enabling multiple logins to edit the site simultaneously making our work easier.

What needs improvement?

The plugins have to be tested and monitored frequently as some of them lead to the website crashing. Also, all plugins must be compatible with the latest versions of WordPress.

For how long have I used the solution?

I have been using it for six months.

What was my experience with deployment of the solution?

I have not encountered any deployment issues.

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How is customer service and technical support?

On a scale of 1-10, I’d give technical support a 7. For every query that you may have, WordPress has a thread opened where you will find answers easily. This has helped me out many times in the past.

How was the initial setup?

Initial setup was straightforward. We had a theme to work with, which really made things easier.

What about the implementation team?

An in-house team implemented it.

What other advice do I have?

It is extremely easy with all the plugins and widgets available. The changes you need to make can be easily implemented and there is a support forum if you face any issues.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Info Sec Consultant at Size 41 Digital
Real User
Top 5
Feb 12, 2017
WordPress - not just for blogs anymore.
Pros and Cons
  • "WordPress has allowed small organisations to control their web presence cheaply (or in most cases, for free)."
  • "One of the most major down points: everyone and their dog tries to hack it."

What is most valuable?

WordPress started in 2003 and for a long time it was viewed as a blogging platform but in the last 4 years it has come on quite a transformational journey. With it's wealth of low cost and well support plugins, it can provide customer solutions to even large scale membership based websites. 

WordPress is  easy to install and is a really nice CMS . The ability to amend the PHP to add extra functionality of to tweak things is also a great bonus. The use of PHP also helps if you need to buy help in from a coder - PHP is common so there is a massive pool of devs. 

It also doesn't need a massive server to run. That's great for smaller businesses who don't want the hassle of large cloud contracts. 

How has it helped my organization?

I volunteer with various charities and WordPress is a very popular choice of CMS to allow them to have great functionality and a solid web presence. WordPress has allowed small organisations to control their web presence cheaply (or in most cases, for free). I think opening up the www to businesses, charities and organisations like this is a great thing. 

What needs improvement?

Good point: It has hundreds of thousands of plugins.

Bad point: It has hundreds of thousand of plugins. 

You pick a plugin, it seems well supported, you spend time installing it and setting it up. With the next WordPress back-end update, the owner of the plugin may not update their code so you are left with something that, at best, works but could be exploitable. So, it's a cloud - but the silver lining is the choice of plugins :D 

One of the most major down points: everyone and their dog tries to hack it. If you use WordPress without security plugins then things won't go well for you. Thankfully, as above, there are lots to pick from: TOR blockers, IP blockers, whitelists, blacklists... all free. 

What do I think about the scalability of the solution?

This depends where you have it hosted.

Which solution did I use previously and why did I switch?

I've used Joomla and Drupal which isn't so usable for the average Joe. 

How was the initial setup?

It's a simple click through process that takes 5 mins. There are loads of guides on line to help you through it if you are unsure. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at a tech services company with 51-200 employees
Real User

Hi Aimee,

This is great feedback for Wordpress users.
Can you specify what it is about Wordpress that is more usable "for the average Joe" compared to Joomla and Drupal?

Thanks

PeerSpot user
Director - Inbound Marketing with 201-500 employees
Real User
Jul 29, 2016
The ease of access for a large developer community is good.
Pros and Cons
  • "There's an immediate return."
  • "We sometimes have issues when scaling it out."

What is most valuable?

  1. Ease of use
  2. User Interface
  3. Theme/template model
  4. Widgets and plugins
  5. Cost
  6. Ease of access for a large developer community

How has it helped my organization?

  1. Rapid deployment
  2. ROI
  3. CapEx

What needs improvement?

  1. Faster deployment
  2. Better native AMP

For how long have I used the solution?

I've used it for 10 years.

What was my experience with deployment of the solution?

We rarely have issues.

What do I think about the stability of the solution?

We've not really had any issues with the stability.

What do I think about the scalability of the solution?

We sometimes have issues when scaling it out.

How are customer service and technical support?

Customer Service:

It's community based, so we never need customer service.

Technical Support:

It's bring your own support.

Which solution did I use previously and why did I switch?

We previously used Joomla, and switched due to the ease of use and deployment process.

How was the initial setup?

It's very straightforward.

What about the implementation team?

We've implemented it through an in-house team as well as a vendor one.

What was our ROI?

There's an immediate return. The saving starts the minute you stop using something else.

What other advice do I have?

If this is your first CMS, go with WordPress, and if you outgrow it, you'll have a list of others. Just don't be snobby about it

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
SEO Business Web Technologies Merchant Solutions Consultant at a tech services company
Consultant
Top 20
Jul 10, 2016
The product has evolved and has become dependable and secure.
Pros and Cons
  • "The product has evolved and has become dependable and secure."
  • "There should be an enhanced configuration screen for advanced users to do custom tweaks and adjustments."

Valuable Features:

The product has evolved and has become dependable and secure.

If you are an IT person, server security should be easy to implement.

Room for Improvement:

Better screen task management when doing updates of many pages. There should be an enhanced configuration screen for advanced users to do custom tweaks and adjustments. There are many editors to chose from. One must pick an editor that compliments the way you work.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Download our free WordPress Business-Enterprise Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
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Buyer's Guide
Download our free WordPress Business-Enterprise Report and get advice and tips from experienced pros sharing their opinions.