Zoho Desk Reviews

We use the Zoho Desk for support and ticketing.

The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective. 

I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns. 

I have been working with the solution for more than six months.

I would rate the product's stability a seven out of ten. 

I would rate the solution's scalability an eight out of ten. 

The solution's setup is easy. 

We can get ROI with the tool's use. 

Zoho Desk's pricing is more flexible. 

I would rate the solution an eight out of ten. 

We use this solution for accounting, invoicing, CRM, and we use support for our customers.

The ticketing feature is very easy to use, compared to other systems.

I would like to see to levels of support available. There should be a level of support for our customers and a separate one for our internal developers who are developing software.

We need a ticketing tool for our internal team, and for project managing, which is a part of ticketing. The project management tool and the ticketing tool should be linked. There is also another tool I would like to have integrated.

I would like to have integrated support, and integration between the ticketing tool and the project management tool. This way we wouldn't have to enter the information twice.

I have been using Zoho Desk for just over two years.

I have no issues with the stability of the Zoho Desk.

We are small, a team of three, so this is an area that we have not yet experienced, but it is my understanding that it is a scalable solution.

We have not contacted technical support.

There is no installation required, as it is a cloud-based solution.

For what it does, it's quite cheap.

There is a subscription.

There was a comparison with another solution but we chose Zoho because it was a better fit for us.

We have no servers, everything is in the cloud, except for your laptops and preferred devices.

I would rate Zoho Desk a nine out of ten.

I use the solution as a ticketing system.

The product’s Professional edition is very valuable to us. The product has a lot of features.

The solution could improve its stability and scalability.

I am currently working on two modules, including Round Robin and the direct module.

I rate the solution’s stability an eight out of ten.

I rate the product’s scalability an eight out of ten.

Sometimes we contact support. Our experience with support has been good.

The initial setup is easy.

The solution costs INR 8400 per user.

I will recommend the tool to others. Overall, I rate the product an eight out of ten.

We use Zoho Desk to manage customer SLAs.

The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.

Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough. 

I have been using Zoho Desk for a few months. 

It is stable and scalable. 

Their support is really good. It's available online. They also have a few partners, if you want any additional help.

I have used other products in my previous company but I find Zoho to be more user-friendly. 

The initial setup is very easy. It takes around half a day.

It requires zero maintenance. Once it is deployed it is easy to maintain. If there is any customization or any downtime you can do it yourself. If there is something you can't do, you can send an email to Zoho. I will be using this product at least for the next two to three years.

We did the implementation ourselves. 

In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.

I would recommend Zoho. I would rate it an eight out of ten. 

In the next release, I would like to see more automation features. 

We use the solution for asset management, procurement, ticket management, etc. 

The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool. 

I like the tool's UI. It won't create any confusion. 

The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes.  I also need to see improvements that can help to find the assets under a previous owner. 

I have been working with the solution for two years. I use the tool's cloud service where the versions get always updated. 

The tool is scalable. We have around 60-70 technician licenses for the tool in our company. 

The tool's initial setup was without any complications or hiccups. 

We used third-party support for the tool's deployment. 

I would rate the product an eight out of ten. It is very easy to use the tool.