Zoho Desk Reviews

Zoho Desk is used for ticket management and task management. If a customer has any requests, they can make a ticket. The software is very good, and I'm currently using it in my environment for ticket management and providing support to customers.

The most valuable feature of Zoho Desk is the parent and child task management feature.

Zoho Desk should provide more integrations and improve the Zoho project integration.

I have been using Zoho Desk for three years.

I rate Zoho Desk eight and a half out of ten for stability.

I rate Zoho Desk eight and a half out of ten for scalability.

Zoho Desk's initial setup was very easy.

We have seen a return on investment with Zoho Desk.

Zoho Desk's cost is pretty much okay.

I am using the latest version of Zoho Desk.

Zoho Desk is deployed on-cloud in our organization. Zoho Desk is the best software for setting up ticket management or customer support management.

Overall, I rate Zoho Desk a nine out of ten.

We use the product as a ticketing system.

The product’s most valuable feature is its graphical interface. The placement of the options is accessible. 

It could be easier to link Zoho Desk and Outlook. It should display the scheduled appointments and calls on Outlook and Microsoft Calendar.

We have been using Zoho Desk for four months.

It is a very stable product. I rate its stability a nine out of ten.

It is a scalable platform. We have 12 users for it in our organization.

Its scalability is a nine or ten out of ten.

We have deployed Zoho Desk on the cloud. It took a week to complete the process.

It is a good tool. I rate it a nine out of ten.

I use the solution as a ticketing system.

The product’s Professional edition is very valuable to us. The product has a lot of features.

The solution could improve its stability and scalability.

I am currently working on two modules, including Round Robin and the direct module.

I rate the solution’s stability an eight out of ten.

I rate the product’s scalability an eight out of ten.

Sometimes we contact support. Our experience with support has been good.

The initial setup is easy.

The solution costs INR 8400 per user.

I will recommend the tool to others. Overall, I rate the product an eight out of ten.

We use Zoho Desk to manage customer SLAs.

The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.

Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough. 

I have been using Zoho Desk for a few months. 

It is stable and scalable. 

Their support is really good. It's available online. They also have a few partners, if you want any additional help.

I have used other products in my previous company but I find Zoho to be more user-friendly. 

The initial setup is very easy. It takes around half a day.

It requires zero maintenance. Once it is deployed it is easy to maintain. If there is any customization or any downtime you can do it yourself. If there is something you can't do, you can send an email to Zoho. I will be using this product at least for the next two to three years.

We did the implementation ourselves. 

In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.

I would recommend Zoho. I would rate it an eight out of ten. 

In the next release, I would like to see more automation features. 

We use the solution for asset management, procurement, ticket management, etc. 

The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool. 

I like the tool's UI. It won't create any confusion. 

The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes.  I also need to see improvements that can help to find the assets under a previous owner. 

I have been working with the solution for two years. I use the tool's cloud service where the versions get always updated. 

The tool is scalable. We have around 60-70 technician licenses for the tool in our company. 

The tool's initial setup was without any complications or hiccups. 

We used third-party support for the tool's deployment. 

I would rate the product an eight out of ten. It is very easy to use the tool.