We use the solution for asset management, procurement, ticket management, etc.
Network Engineer at a tech vendor with 51-200 employees
An user-friendly tool for for asset management, procurement, and ticket management
Pros and Cons
- "The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
- "The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."
What is our primary use case?
How has it helped my organization?
The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool.
What is most valuable?
I like the tool's UI. It won't create any confusion.
What needs improvement?
The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner.
Buyer's Guide
Zoho Desk
May 2026
Learn what your peers think about Zoho Desk. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,644 professionals have used our research since 2012.
For how long have I used the solution?
I have been working with the solution for two years. I use the tool's cloud service where the versions get always updated.
What do I think about the scalability of the solution?
The tool is scalable. We have around 60-70 technician licenses for the tool in our company.
How was the initial setup?
The tool's initial setup was without any complications or hiccups.
What about the implementation team?
We used third-party support for the tool's deployment.
What other advice do I have?
I would rate the product an eight out of ten. It is very easy to use the tool.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Zoho Desk Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2026
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Buyer's Guide
Download our free Zoho Desk Report and get advice and tips from experienced pros
sharing their opinions.
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