Zoho Desk Reviews

Zoho Desk is used as a ticketing application. It is used for support ticketing compared to Jira and ServiceNow. Zoho Desk is a ticketing application for Zoho One platform.

If you know ServiceNow and Jira's ticketing, it is the equivalent of Zoho Desk.

The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform. Also, you can do some automation and coding for different conditions.

The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement. A blueprint is, like, controlling our records. For instance, there is an SOP, so you don't have to train the employee because you have a blueprint since there's a workflow. So that workflow, we control if the record status indicates that this is the path you're going to, called a blueprint.

I have been using Zoho Desk for less than two years.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Considering my previous client, everyone at that client's end was using it because it supports ticketing.

I rate the technical support a seven out of ten.

Neutral

The solution is deployed on Zoho Cloud.

We integrate Zoho Desk into Zoho CRM, but the blueprint of Zoho CRM is better than the blueprint from the Zoho Desk. Imagine you are using a Zoho One platform, and they are bundled into one package, but the complexity of doing a blueprint in Zoho Desk is different than Zoho CRM. So it should have a uniform implementation so you don't have to adjust. There's a blueprint in CRM, and there's a blueprint in Zoho Desk, but when you customize it, the blueprint in Zoho Desk is different.

Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package.

I would definitely recommend the solution to those planning to use it since it is a good product.

We purchase Jira or ServiceNow for ticketing. We purchased WordPress because there's the whole site. At times, people purchase a developer that cannot perform. They can do the development software part in just the days. When you do it in Java, you can have a team for two weeks to print for a small project. In Zoho One, I can do it alone. To make a web application, I had a team. Now, I do it alone.

I rate the overall solution a nine out of ten.

We use this solution for accounting, invoicing, CRM, and we use support for our customers.

The ticketing feature is very easy to use, compared to other systems.

I would like to see to levels of support available. There should be a level of support for our customers and a separate one for our internal developers who are developing software.

We need a ticketing tool for our internal team, and for project managing, which is a part of ticketing. The project management tool and the ticketing tool should be linked. There is also another tool I would like to have integrated.

I would like to have integrated support, and integration between the ticketing tool and the project management tool. This way we wouldn't have to enter the information twice.

I have been using Zoho Desk for just over two years.

I have no issues with the stability of the Zoho Desk.

We are small, a team of three, so this is an area that we have not yet experienced, but it is my understanding that it is a scalable solution.

We have not contacted technical support.

There is no installation required, as it is a cloud-based solution.

For what it does, it's quite cheap.

There is a subscription.

There was a comparison with another solution but we chose Zoho because it was a better fit for us.

We have no servers, everything is in the cloud, except for your laptops and preferred devices.

I would rate Zoho Desk a nine out of ten.

I use the solution as a ticketing system.

The product’s Professional edition is very valuable to us. The product has a lot of features.

The solution could improve its stability and scalability.

I am currently working on two modules, including Round Robin and the direct module.

I rate the solution’s stability an eight out of ten.

I rate the product’s scalability an eight out of ten.

Sometimes we contact support. Our experience with support has been good.

The initial setup is easy.

The solution costs INR 8400 per user.

I will recommend the tool to others. Overall, I rate the product an eight out of ten.

We use Zoho Desk to manage customer SLAs.

The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.

Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough. 

I have been using Zoho Desk for a few months. 

It is stable and scalable. 

Their support is really good. It's available online. They also have a few partners, if you want any additional help.

I have used other products in my previous company but I find Zoho to be more user-friendly. 

The initial setup is very easy. It takes around half a day.

It requires zero maintenance. Once it is deployed it is easy to maintain. If there is any customization or any downtime you can do it yourself. If there is something you can't do, you can send an email to Zoho. I will be using this product at least for the next two to three years.

We did the implementation ourselves. 

In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.

I would recommend Zoho. I would rate it an eight out of ten. 

In the next release, I would like to see more automation features. 

We use the solution for asset management, procurement, ticket management, etc. 

The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool. 

I like the tool's UI. It won't create any confusion. 

The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes.  I also need to see improvements that can help to find the assets under a previous owner. 

I have been working with the solution for two years. I use the tool's cloud service where the versions get always updated. 

The tool is scalable. We have around 60-70 technician licenses for the tool in our company. 

The tool's initial setup was without any complications or hiccups. 

We used third-party support for the tool's deployment. 

I would rate the product an eight out of ten. It is very easy to use the tool.