Overall, I consider Zoho CRM to be one of the best CRMs in the market today.
Zoho Desk is user-friendly, easy to configure, and features an intuitive ticketing system. It is stable, scalable, and allows user additions via the portal. Flexible workflows and integration with Zoho One are key strengths, but customization, especially for notifications and emails, requires improvement. While deployment is swift and efficient, limited support availability and high pricing can be drawbacks. Integration with project management and CRM needs enhancement for tech buyers.
