LiveAgent vs Zoho Desk comparison

QualityUnit and Zoho are both solutions in the Help Desk Software category. QualityUnit is ranked #39, while Zoho is ranked #9 with an average rating of 7.7. QualityUnit holds a 1.1% mindshare in HDS, compared to Zoho’s 2.0% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

772 Views
525 Comparison Views

100% willing to recommend

Zoho Desk

Read 21 Zoho Desk reviews

1,483 Views
1,320 Comparison Views

90% willing to recommend

LiveAgent

Zoho Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

LiveAgent and Zoho Desk are competing helpdesk solutions. LiveAgent is favored for its straightforward integration, while Zoho Desk offers more value for its cost due to its advanced capabilities.

Features: LiveAgent provides real-time chat, ticketing, and support automation, making it effective for direct customer engagement. Zoho Desk offers AI-driven tools, extensive customization, and robust reporting options, suited for businesses seeking deeper analytics.

Ease of Deployment and Customer Service: LiveAgent offers quick deployment and extensive customer support, ideal for immediate assistance. Zoho Desk allows flexible deployment but requires a comprehensive setup due to its customization features, providing adaptability for long-term use.

Pricing and ROI: LiveAgent offers competitive pricing with significant ROI through low initial costs and integrated communication tools. Zoho Desk, though higher in cost, justifies this with features that enhance long-term ROI through scalability and advanced analytics.

To learn more, read our detailed LiveAgent vs. Zoho Desk Report (Updated: February 2026).

Buyer's Guide

LiveAgent vs. Zoho Desk

February 2026

Download the complete report

Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in Help Desk Software

39th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (40th), Knowledge Management Software (16th)

Zoho Desk

Ranking in Help Desk Software

9th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th)

Mindshare comparison

As of February 2026, in the Help Desk Software category, the mindshare of LiveAgent is 1.1%, up from 0.4% compared to the previous year. The mindshare of Zoho Desk is 2.0%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Zoho Desk	2.0%
LiveAgent	1.1%
Other	96.9%

Help Desk Software

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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JoseJunior3

Advisor at a tech services company with 11-50 employees

Efficient integration enhances customer insights and communication

The integration between Zoho CRM, Zoho Desk, and Zoho Projects is very good. One of the key features of Zoho CRM is the ability to record telephone calls using AI. The AI tool, Tele Zia, translates calls into bullet points, providing insights such as when to send emails or contact the customer based on previous conversations.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"The product has a lot of features."

"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."

"The ticketing feature is very easy to use, compared to other systems."

"The product provides communication features like chats and calls."

"Zoho Desk offers a wide range of features that allow integration with different systems, enhancing ease of use."

"The solution doesn't have any bugs."

"It is a highly scalable solution. You can easily add more users through the portal within seconds."

"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."

More Zoho Desk pros

Cons

"There are other products that are more popular."

"Connection to other softwares could be improved."

"The main concern is the pricing of Zoho Desk, as I consider it to be on the expensive side."

"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."

"Zoho Desk should provide more integrations and improve the Zoho project integration."

"Could have slightly better integration between additional functionalities in the Zoho desk."

"There is room for improvement with the pricing."

"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."

"Zoho Desk needs to be enhanced to support IT service management policies."

"Sometimes, the solution has some email issues in a new data center."

More Zoho Desk cons

Pricing and Cost Advice

Information not available

"Zoho Desk's pricing is more flexible."

"The solution is relatively cheap. However, there are additional licensing fees involved."

"For what it does, it's quite cheap."

"Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."

"Price-wise, Zoho Desk is about 35 USD a month per user."

"The product costs $10 to $25 per user per month."

"Zoho Desk's cost is pretty much okay."

"The pricing is better than Zendesk. Zendesk charges in USD per user per month, whereas Zoho let us pay in Naira (Nigerian currency)."

More Zoho Desk pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

14%

Computer Software Company

12%

Government

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

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What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

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What is your experience regarding pricing and costs for Zoho Desk?

The pricing in Brazil is complicated due to the high exchange rate, with one dollar equaling six reais. Altasnet has a favorable pricing from Zoho as an early account in Brazil, but current website...

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What needs improvement with Zoho Desk?

Zoho Desk could be improved by making it multi-tenant, as it is currently not suitable for service providers with multiple customers. Additionally, Zoho Desk's potential would be fully realized wit...

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Comparisons

JIRA Service Management vs LiveAgent

Compared 28% of the time

Zendesk vs LiveAgent

Compared 19% of the time

Samanage vs LiveAgent

Compared 10% of the time

BMC Helix ITSM vs LiveAgent

Compared 10% of the time

Salesforce Service Cloud vs LiveAgent

Compared 8% of the time

More LiveAgent Competitors

ServiceNow vs Zoho Desk

Compared 18% of the time

ManageEngine ServiceDesk Plus vs Zoho Desk

Compared 13% of the time

Freshdesk vs Zoho Desk

Compared 10% of the time

Spiceworks vs Zoho Desk

Compared 7% of the time

Ivanti Neurons for ITSM vs Zoho Desk

Compared 5% of the time

More Zoho Desk Competitors

Product Reports

Buyer's Guide

Help Desk Software

January 2026

Download LiveAgent product report

Buyer's Guide

Zoho Desk

January 2026

Download Zoho Desk product report

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

LiveAgent vs. Zoho Desk

February 2026

Free Report: LiveAgent vs. Zoho Desk

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