What is our primary use case?
We are using the solution for inner scrum projects. For example, if you have internal or external teams working on some software, you can use it to manage different projects across different departments. They can assign projects to internal or external resources and get reporting based on projects, milestones, tasks, and sub-tasks.
How has it helped my organization?
The solution is highly organized. It helps organize multiple projects and manage everything from milestones to timelines to tasks.
What is most valuable?
The timeline features are excellent. We can differentiate the task via timestamps. There are logged times as well. You can set times and see how long the tasks actually take.
It's stable and reliable.
The scalability is very good.
It is easy to set up.
Pricing is quite inexpensive, especially compared to others on the market.
What needs improvement?
We haven't noted any missing features. It's a complete project management tool.
We'd like to have milestone features.
It would be good to have an external customer portal.
Technical support needs to be improved.
For how long have I used the solution?
I've been using the solution for five years.
What do I think about the stability of the solution?
I'd rate the stability nine out of ten. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable.
What do I think about the scalability of the solution?
I'd rate the scalability nine out of ten. It easily extends quite well.
How are customer service and support?
Technical support from Zoho is not very good. They do not hire the right people to help. It takes three to four days typically to solve issues.
How was the initial setup?
The initial setup is very straightforward. However, it does take time to customize.
What was our ROI?
We have witnessed an ROI while using the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing, if you go to the complete version, it is very good. It's cheaper than other options.
What other advice do I have?
I'm using 40+ different Zoho applications, and I'm using the latest version.
If you only have one or two projects, this solution is not needed. However, if you have multiple projects across multiple departments, this solution is perfect for you.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.