Delivery Project Executive at a tech vendor with 10,001+ employees
Real User
Top 10
Jun 26, 2026
Regarding that transformation, I have noticed that the footfall has increased by ten percent to twenty-five percent, and customer satisfaction percentages have risen with a better customer experience. On a scale of one to ten, I rate HCL Digital Commerce between six and seven. I do not rate it higher or lower; the reason for a six or seven is that while it gets the job done with a higher degree, building the components takes a lot of time. Despite offering headless commerce features, there are numerous improvements required, such as moving towards a MAC-based architecture, which many retailers are adopting now, hence the mid-level rating. Regarding HCL Digital Commerce's AI capabilities, I feel its governance and security could be better, needing more transparency; however, I am still exploring that aspect. The accuracy and reliability of output from HCL Digital Commerce are not issues, but I believe there could have been better response times as previously mentioned. My advice for others looking into using HCL Digital Commerce is to note the various improvements needed like MAC-based architecture, better CMS capabilities, enhanced e-marketing features, and a more straightforward customer review process, which are important for potential users. I rate HCL Digital Commerce six out of ten overall.
My advice for others looking into using HCL Digital Commerce is to start by understanding your business requirements, as HCL Digital Commerce is a powerful enterprise platform best suited for organizations with complex commerce needs rather than simple online stores. I recommend investing time in solution architecture before starting implementation while involving both business and technical stakeholders from the beginning. HCL Digital Commerce has successfully evolved from a traditional enterprise commerce platform into a more modern solution. The shift towards cloud-native architecture and API-first integration is the right direction. If HCL continues investing in developer experience, documentation, and integration tooling while maintaining its robustness, it will remain a strong choice for enterprise customers. I would rate this product an 8 overall.
On a day-to-day basis, we have different teams consisting of 200+ developers and 50+ QA members, with each person assigned to different modules including front-end, back-end, business, B2B commerce, and search engine, so each team is responsible for its own module, and I work on the commerce engine on the back-end side. Each module integrates with other modules, and we have a very strong team for integration. HCL Digital Commerce provides a great platform for integrating everything effortlessly.The biggest impact on my daily work comes from the business-to-business commerce capabilities because most e-commerce platforms start with business-to-customer designs, while HCL Digital Commerce is business-to-business native, fundamentally changing our operations. The platform supports contract-based pricing, corporate accounts, sub-accounts, and an approval workflow, which are crucial for higher value, repeat-driven, and contract-based transactions. HCL Digital Commerce facilitates moving large offline sales online, reducing dependency on sales representatives and streamlining trusted deal cycles. Additionally, it offers operational efficiency improvements by replacing manual processes with a self-service buying portal and automated approvals, locking in enterprise customers with tailored experiences and enabling global scaling. Regarding time or cost savings from automation, while I am unsure of exact figures, I can say that we have significantly streamlined operations compared to earlier tools such as Shopify, which manage mid-level applications. HCL Digital Commerce has automated customer self-service and contract pricing, allowing approximately 80 to 90% time saving per order. Previously, the quote-to-order cycle took about 3 to 10 days, but now we can complete it in less than 24 hours. For reorders from repeat customers that took 15 to 30 minutes, it now only takes three to four minutes due to the system's efficiency, and our typical cost saving is at least $10 per order, which is impactful. My advice to others looking into HCL Digital Commerce is to choose it if you are working with complex architecture because it offers great support and features for both large and complex systems. I would rate this product 8.5 out of 10 overall.
I won't recommend the product to those who plan to use it. I would suggest that HCL go closer to customers and give a more direct and frank presentation when they are initially setting up the tool. HCL should also explain the technical nuances before a person decides to really buy a product. At this moment, I feel that I was mis-sold a product by HCL. I rate the tool a one out of ten.
I would definitely recommend this solution. If you are looking for a large e-commerce platform where you can reach many customers, then this is definitely a good solution. If you're a smaller company with a restricted budget, it's worth looking at smaller platforms like Magento, an open-source solution, or possibly a microservice-based platform. So it all depends on what kind of business you're looking into. I rate this solution nine out of 10.
Managing Director at a marketing services firm with 1-10 employees
Reseller
Jan 26, 2021
As I have not compared it with other platforms, it is difficult to offer an opinion. We have only one other platform, which is SAP Upscale, but you can't compare the two. Overall, we are satisfied with this product. I would rate HCL Digital Commerce a seven out of ten.
HCL Digital Commerce offers a customizable, flexible suite for e-commerce with B2B and B2C integrations, promoting scalability and automation.HCL Digital Commerce provides businesses with a robust platform supporting global deployments through a headless and API-first architecture. Designed for B2B commerce, it features corporate accounts, advanced promotion engines, dynamic segmentation, and automated order placement, all while reducing workforce demands. The platform's mature capabilities...
Regarding that transformation, I have noticed that the footfall has increased by ten percent to twenty-five percent, and customer satisfaction percentages have risen with a better customer experience. On a scale of one to ten, I rate HCL Digital Commerce between six and seven. I do not rate it higher or lower; the reason for a six or seven is that while it gets the job done with a higher degree, building the components takes a lot of time. Despite offering headless commerce features, there are numerous improvements required, such as moving towards a MAC-based architecture, which many retailers are adopting now, hence the mid-level rating. Regarding HCL Digital Commerce's AI capabilities, I feel its governance and security could be better, needing more transparency; however, I am still exploring that aspect. The accuracy and reliability of output from HCL Digital Commerce are not issues, but I believe there could have been better response times as previously mentioned. My advice for others looking into using HCL Digital Commerce is to note the various improvements needed like MAC-based architecture, better CMS capabilities, enhanced e-marketing features, and a more straightforward customer review process, which are important for potential users. I rate HCL Digital Commerce six out of ten overall.
My advice for others looking into using HCL Digital Commerce is to start by understanding your business requirements, as HCL Digital Commerce is a powerful enterprise platform best suited for organizations with complex commerce needs rather than simple online stores. I recommend investing time in solution architecture before starting implementation while involving both business and technical stakeholders from the beginning. HCL Digital Commerce has successfully evolved from a traditional enterprise commerce platform into a more modern solution. The shift towards cloud-native architecture and API-first integration is the right direction. If HCL continues investing in developer experience, documentation, and integration tooling while maintaining its robustness, it will remain a strong choice for enterprise customers. I would rate this product an 8 overall.
On a day-to-day basis, we have different teams consisting of 200+ developers and 50+ QA members, with each person assigned to different modules including front-end, back-end, business, B2B commerce, and search engine, so each team is responsible for its own module, and I work on the commerce engine on the back-end side. Each module integrates with other modules, and we have a very strong team for integration. HCL Digital Commerce provides a great platform for integrating everything effortlessly.The biggest impact on my daily work comes from the business-to-business commerce capabilities because most e-commerce platforms start with business-to-customer designs, while HCL Digital Commerce is business-to-business native, fundamentally changing our operations. The platform supports contract-based pricing, corporate accounts, sub-accounts, and an approval workflow, which are crucial for higher value, repeat-driven, and contract-based transactions. HCL Digital Commerce facilitates moving large offline sales online, reducing dependency on sales representatives and streamlining trusted deal cycles. Additionally, it offers operational efficiency improvements by replacing manual processes with a self-service buying portal and automated approvals, locking in enterprise customers with tailored experiences and enabling global scaling. Regarding time or cost savings from automation, while I am unsure of exact figures, I can say that we have significantly streamlined operations compared to earlier tools such as Shopify, which manage mid-level applications. HCL Digital Commerce has automated customer self-service and contract pricing, allowing approximately 80 to 90% time saving per order. Previously, the quote-to-order cycle took about 3 to 10 days, but now we can complete it in less than 24 hours. For reorders from repeat customers that took 15 to 30 minutes, it now only takes three to four minutes due to the system's efficiency, and our typical cost saving is at least $10 per order, which is impactful. My advice to others looking into HCL Digital Commerce is to choose it if you are working with complex architecture because it offers great support and features for both large and complex systems. I would rate this product 8.5 out of 10 overall.
I rate HCL Digital Commerce a nine out of ten. You need to contact a knowledgeable partner.
I won't recommend the product to those who plan to use it. I would suggest that HCL go closer to customers and give a more direct and frank presentation when they are initially setting up the tool. HCL should also explain the technical nuances before a person decides to really buy a product. At this moment, I feel that I was mis-sold a product by HCL. I rate the tool a one out of ten.
I would definitely recommend this solution. If you are looking for a large e-commerce platform where you can reach many customers, then this is definitely a good solution. If you're a smaller company with a restricted budget, it's worth looking at smaller platforms like Magento, an open-source solution, or possibly a microservice-based platform. So it all depends on what kind of business you're looking into. I rate this solution nine out of 10.
I would rate it an eight out of ten.
As I have not compared it with other platforms, it is difficult to offer an opinion. We have only one other platform, which is SAP Upscale, but you can't compare the two. Overall, we are satisfied with this product. I would rate HCL Digital Commerce a seven out of ten.