Security Systems Engineer at a tech vendor with 11-50 employees
Real User
Top 20
Dec 4, 2025
Alerting on Rapid7 InsightConnect was not used in our case. On a scale from one to ten, I would rate the technical support of Rapid7 an eight. I will elaborate a bit on why not ten. First of all, it would be a really great idea to provide more flexibility for customers to create their own integrations, such as ticketing systems. The second thing is that they are not always focused on delivering integrations with the latest major versions of the tools. This is not always their stronger point. They are not so proactive with supporting all major upgrades, which could be complicated due to the number of third-party software integrations. It is quite a task to keep up with all these changes. My overall rating for Rapid7 InsightConnect is seven out of ten.
Based on my user experience, I would recommend InsightConnect for its user-friendly interface and excellent documentation. I rate InsightConnect eight out of ten.
Chief Technology Officer at Globalnet Research Corporation
Reseller
Oct 11, 2022
It's important to allocate sufficient time for training, learning about the package, configuring it, and then doing an internal detail ecosystem investigation on what you have and a transition from the previous solution through to the new one. In other words, you need to allocate enough time for migration because it's tricky. I rate this solution nine out of 10.
Find out what your peers are saying about Rapid7, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR). Updated: December 2025.
SOAR solutions enhance security operations by combining orchestration, automation, and response capabilities. They streamline processes to boost efficiency and incident management for security teams.SOAR platforms improve cybersecurity by integrating disparate tools and data sources, facilitating a cohesive defense strategy. They enable security teams to automate repetitive tasks, streamline workflows, and respond to incidents swiftly. By leveraging intelligence-driven insights, SOAR allows...
Alerting on Rapid7 InsightConnect was not used in our case. On a scale from one to ten, I would rate the technical support of Rapid7 an eight. I will elaborate a bit on why not ten. First of all, it would be a really great idea to provide more flexibility for customers to create their own integrations, such as ticketing systems. The second thing is that they are not always focused on delivering integrations with the latest major versions of the tools. This is not always their stronger point. They are not so proactive with supporting all major upgrades, which could be complicated due to the number of third-party software integrations. It is quite a task to keep up with all these changes. My overall rating for Rapid7 InsightConnect is seven out of ten.
Based on my user experience, I would recommend InsightConnect for its user-friendly interface and excellent documentation. I rate InsightConnect eight out of ten.
Overall, I rate the solution an eight out of ten.
It's important to allocate sufficient time for training, learning about the package, configuring it, and then doing an internal detail ecosystem investigation on what you have and a transition from the previous solution through to the new one. In other words, you need to allocate enough time for migration because it's tricky. I rate this solution nine out of 10.