Software Engineer at a tech vendor with 10,001+ employees
Real User
Top 10
Dec 28, 2025
My advice for others looking into using ServiceNow Customer Service Management is that while purchasing the ServiceNow Customer Service Management module, do take care of the requested and useful APIs and plugins. Also, once you purchase your CSM instance, do choose a better vendor or a third party for all your implementations on the ServiceNow instance. I have no additional thoughts about ServiceNow Customer Service Management before we wrap up as it is a good tool, and I would suggest every company to switch to ServiceNow Customer Service Management. I would rate this product a 9 out of 10.
I work as a ServiceNow developer with modules including ITAM and ITSM. I have integrated AWS, Jira, Salesforce Slack, and handle portal design. I track metrics and efficiency improvements from incident management workflows by navigating through key metrics shown within the dashboard graphs and performance indicators. I would recommend more automation improvements in ServiceNow Customer Service Management. I am working with a cloud-based version of ServiceNow Customer Service Management. On a scale of 1-10, I rate ServiceNow Customer Service Management an 8.
It is a powerful tool. Large enterprises should experiment with it, while medium enterprises should consider alternative solutions. I would rate the overall solution as seven out of ten.
Before using ServiceNow Customer Service Management, I used different tools, and based on the feedback from colleagues in similar industries, I switched to ServiceNow Customer Service Management. I would rate the overall solution as 8 out of 10.
Learn what your peers think about ServiceNow Customer Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
In my company, a different team looks after the maintenance phase of the solution. Regarding the product's user interface, there is an in-built portal developed by ServiceNow, which is good. I recommend the solution to those who plan to use it. I rate the overall solution a ten out of ten.
Chief Manager E&I at a wholesaler/distributor with 51-200 employees
Real User
Aug 16, 2022
I work for a very small organization. I use a CRM solution from headquarters, to be specific, ServiceNow Customer Service Management. I'm a user of ServiceNow Customer Service Management, and it's a tool that's managed by the team headquartered in Japan, so if I face any issues, I'll just log into the tool and the team will resolve the issues. My company has ten thousand users of ServiceNow Customer Service Management. The tool is used on a daily basis. My rating for ServiceNow Customer Service Management is eight out of ten.
My advice for others looking into using ServiceNow Customer Service Management is that while purchasing the ServiceNow Customer Service Management module, do take care of the requested and useful APIs and plugins. Also, once you purchase your CSM instance, do choose a better vendor or a third party for all your implementations on the ServiceNow instance. I have no additional thoughts about ServiceNow Customer Service Management before we wrap up as it is a good tool, and I would suggest every company to switch to ServiceNow Customer Service Management. I would rate this product a 9 out of 10.
I work as a ServiceNow developer with modules including ITAM and ITSM. I have integrated AWS, Jira, Salesforce Slack, and handle portal design. I track metrics and efficiency improvements from incident management workflows by navigating through key metrics shown within the dashboard graphs and performance indicators. I would recommend more automation improvements in ServiceNow Customer Service Management. I am working with a cloud-based version of ServiceNow Customer Service Management. On a scale of 1-10, I rate ServiceNow Customer Service Management an 8.
It is a powerful tool. Large enterprises should experiment with it, while medium enterprises should consider alternative solutions. I would rate the overall solution as seven out of ten.
Regarding the overall solution, I would rate it eight out of ten.
Before using ServiceNow Customer Service Management, I used different tools, and based on the feedback from colleagues in similar industries, I switched to ServiceNow Customer Service Management. I would rate the overall solution as 8 out of 10.
ServiceNow is the best platform for our kind of work. No other platform comes close. I would rate it ten out of ten.
I will recommend the product to others. Overall, I rate the solution an eight out of ten.
I rate the overall product a nine out of ten.
I rate the product an eight out of ten.
I rate ServiceNow Customer Service Management a seven out of ten.
In my company, a different team looks after the maintenance phase of the solution. Regarding the product's user interface, there is an in-built portal developed by ServiceNow, which is good. I recommend the solution to those who plan to use it. I rate the overall solution a ten out of ten.
I work for a very small organization. I use a CRM solution from headquarters, to be specific, ServiceNow Customer Service Management. I'm a user of ServiceNow Customer Service Management, and it's a tool that's managed by the team headquartered in Japan, so if I face any issues, I'll just log into the tool and the team will resolve the issues. My company has ten thousand users of ServiceNow Customer Service Management. The tool is used on a daily basis. My rating for ServiceNow Customer Service Management is eight out of ten.
On a scale from one to ten, I would give ServiceNow Customer Service Management a nine.