Try our new research platform with insights from 80,000+ expert users

What are JIRA Service Management's automation capabilities?

Hello community,

I have a customer who is using Ivanti for service management but due to a merger is migrating to Jira Service Management.

Their Ivanti system has a high level of automation, including - adding/deleting/modifying users within AD groups and distribution/application lists, creating/modifying mailboxes, sending mail on behalf of users, task automation, application access, supporting approval processes, AD synchronization, etc.

Is JSM capable of this level of automation and/or are additional Atlassian products required? User (real-world) experiences would be much appreciated.

Thank you for your help.

reviewer2160720 - PeerSpot reviewer
reviewer2160720
Key Account Manager at a tech services company with 51-200 employees
  • 1
  • 12
FollowingFollow
Share
PeerSpot user
Buyer's Guide
JIRA Service Management
January 2026
Get the report
Helped 881,082 peers since 2012

1 Answer

Last answered Aug 20, 2023
Anne Cubarrubia - PeerSpot reviewer
Anne Cubarrubia
Editor at PeerSpot
Real User
Aug 20, 2023

Here are some of the automation capabilities of Jira Service Management:




  • Jira Automation is a no-code platform that allows you to automate tasks and processes in Jira Service Management. Use it to automate tasks such as adding or deleting users from groups, creating or modifying mailboxes, and sending mail on behalf of users.

  • Jira Workflows is a powerful tool that allows you to create custom ticket workflows. Use it to automate tasks such as assigning tickets to specific teams or individuals, sending notifications to users, and escalating tickets if they are not resolved promptly.

  • Jira Service Desk APIs allow you to integrate Jira Service Management with other systems and applications. You can use Jira Service Desk APIs to automate tasks such as syncing data between Jira Service Management and your Active Directory or sending notifications to users when a ticket is created or updated.



Jira Service Management's automation capabilities may be comparable to Ivanti's high level of automation, but some additional Atlassian products can be used further to extend the automation capabilities of Jira Service Management. For example, you can try using Jira Insight to automate the collection and analysis of data from Jira Service Management and Jira Config Management to automate the configuration of your IT systems.

Like(0)
Reply
Buyer's Guide
JIRA Service Management
January 2026
Free Report: JIRA Service Management Reviews and More
Learn what your peers think about JIRA Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
DOWNLOAD NOW
881,082 professionals have used our research since 2012.
Search for a product comparison
Go!
JIRA Service Management
  • 88 Reviews
JIRA Service Management is recognized for customization, ease of use, and integration capabilities, offering flexible workflows and dashboards that enhance ticket management in organizations.This platform contributes to streamlining business operations with features like automation and real-time updates. Businesses implement JIRA Service Management to manage ITIL processes, support tickets, and issue tracking both internally and externally. It is utilized for project management and lifecycle...
Download JIRA Service Management ReportRead more

Related Q&As

Feb 18, 2020
What are the differences in purchase and maintenance costs for ServiceNow and JIRA Service Desk?
Jan 9, 2025
What is your experience regarding pricing and costs for JIRA Service Management?