Healthcare Informatics Consultant at Dammam University
Real User
Top 5
2024-06-03T09:34:00Z
Jun 3, 2024
SolarWinds Web Help Desk is a case management system. Each user logs their concerns or problems into the portal, which are then assigned to one of our support engineers responsible for managing the IT department. With this system, we can track issues, generate reports, collect feedback, and conduct surveys.
System Administrator at Colorado Coalition for the Homeless
Real User
2020-07-28T06:50:00Z
Jul 28, 2020
We use this for our ticketing system, both in IT as well as the data team. The data team provides application support. It's used in HR and by Facilities. It's used for tickets for purchases. It's used not just in IT, but other departments too for tracking tickets.
IT Consultant at a tech services company with 51-200 employees
Real User
2019-10-02T11:08:00Z
Oct 2, 2019
We are a solution provider and this is one of the products that we provide to our customers. This solution is primarily used as a ticketing system, and for asset management. The deployment model varies based on the customer's requirements, although most of the deployments are on-premises.
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status,...
SolarWinds Web Help Desk is a case management system. Each user logs their concerns or problems into the portal, which are then assigned to one of our support engineers responsible for managing the IT department. With this system, we can track issues, generate reports, collect feedback, and conduct surveys.
It is a standard technical ticket raising.
My primary use is to connect web applications through VPN.
I am a consultant, and we are implementors. SolarWinds Web Help Desk is used mostly for monitoring purposes.
We use this for our ticketing system, both in IT as well as the data team. The data team provides application support. It's used in HR and by Facilities. It's used for tickets for purchases. It's used not just in IT, but other departments too for tracking tickets.
We are a solution provider and this is one of the products that we provide to our customers. This solution is primarily used as a ticketing system, and for asset management. The deployment model varies based on the customer's requirements, although most of the deployments are on-premises.