Cloud Option Engineer at a tech vendor with 10,001+ employees
Real User
Top 5
Dec 5, 2025
I have been using Splunk On-Call for the last three years. My main use case for Splunk On-Call is incident alerting and real-time on-call management. It helps me to route critical alerts to the right teams, for example, the Telemetry team or backend DevOps team, and reduce the response times and ensure issues are acknowledged quickly. I also use it to automate on-call rotations and centralize incident communication. One notable scenario was when a production API started failing during peak hours. Splunk On-Call immediately routed the alert to the particular engineer, the DevOps engineer, triggered our escalation policy, and pulled the backend team to the response channel within minutes. This fast coordination helped me to restore the service much quicker than before.
We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when we actually had an issue, it would find out who to call and call that person. It's deployed on-premises. About 200 people were using this solution in my organization.
IT Operation Manager at a tech services company with 501-1,000 employees
Real User
Dec 24, 2021
VictorOps is our alerting system for the on-call process. Our developers use this solution to be alerted when something goes wrong with our services. The solution is connected with our monitoring system.
Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from...
I have been using Splunk On-Call for the last three years. My main use case for Splunk On-Call is incident alerting and real-time on-call management. It helps me to route critical alerts to the right teams, for example, the Telemetry team or backend DevOps team, and reduce the response times and ensure issues are acknowledged quickly. I also use it to automate on-call rotations and centralize incident communication. One notable scenario was when a production API started failing during peak hours. Splunk On-Call immediately routed the alert to the particular engineer, the DevOps engineer, triggered our escalation policy, and pulled the backend team to the response channel within minutes. This fast coordination helped me to restore the service much quicker than before.
We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when we actually had an issue, it would find out who to call and call that person. It's deployed on-premises. About 200 people were using this solution in my organization.
The solution is used to track, communicate, and escalate issues.
VictorOps is our alerting system for the on-call process. Our developers use this solution to be alerted when something goes wrong with our services. The solution is connected with our monitoring system.