We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing, so everything was enabled in the workspace. We tried to handle every single request in Zendesk.
Zendesk Messaging is primarily used for incoming phone calls. Automated workflows are utilized and configured to route calls to different numbers depending on whether they are support-related or something else, serving as a routing solution.
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same Zendesk platform. There is no need to take the conversation or customer query outside, to some other communication channel.
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing, so everything was enabled in the workspace. We tried to handle every single request in Zendesk.
Zendesk Messaging is primarily used for incoming phone calls. Automated workflows are utilized and configured to route calls to different numbers depending on whether they are support-related or something else, serving as a routing solution.
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same Zendesk platform. There is no need to take the conversation or customer query outside, to some other communication channel.