Advisor at a tech services company with 11-50 employees
Real User
Top 5
2025-04-25T10:28:32Z
Apr 25, 2025
I use Zoho CRM Plus ( /products/zoho-crm-plus-reviews ) to manage customer records and track the journey from prospects to customers. It involves using different pipelines for various products, simple automations, and recording telephone calls using AI features.
Customer Experience Management focuses on understanding and improving every interaction a customer has with a business, aiming to enhance customer satisfaction, loyalty, and brand advocacy.Customer Experience Management involves the strategic analysis and application of customer feedback to consistently deliver enhanced and personalized engagements. Organizations use this approach to differentiate themselves from competitors by providing consistent and seamless interactions across multiple...
I use Zoho CRM Plus ( /products/zoho-crm-plus-reviews ) to manage customer records and track the journey from prospects to customers. It involves using different pipelines for various products, simple automations, and recording telephone calls using AI features.
We use the tool to manage sales pipelines and leads.
We use the application to reach VIPs and track sales leads for business development.
We use the product to add new customers.