To improve BMC Helix Operations Management with AIOps, commercially, they likely need to remake the licensing model so that customers can choose what they need instead of a buffet-style package, and they are considered very expensive, especially in Indonesia. I would like to see full AI implementation with their own AI engine in BMC Helix Operations Management with AIOps, eliminating the need for external engines, allowing for deeper technical engagement with users.
Solutions architect at a consultancy with 11-50 employees
Real User
Top 20
Nov 9, 2025
I have worked in an R&D environment where we have continuous research and continuous development focus on how to improve specific aspects of a specific offering, whether it is a product or a service or a combination of product and service with BMC Helix Operations Management with AIOps. I have seen over time, over the past maybe decade or maybe a couple of decades, different areas of improvements. There is always room for improvements. As of now, I think having that level of automation, the integrative nature where the solution parameters bring residency across protecting data, across bringing better functionality across the operational environments, really brings a great deal of admiration. I do not see any immediate area that could require a lot more advancements, but I am sure BMC will be looking to maybe improving certain criteria depending really on the given spectrum of a specific environment. Maybe looking into an ad hoc assessment for certain environments could be suitable to address what areas could be addressed differently. Regarding needed improvements for BMC Helix Operations Management with AIOps, people always love to see more criteria of functionality, but those are things that maybe could be addressed in different ways. The flexibility of dashboards is really fantastic. Maybe that is one area that everybody might have a different way of looking at a dashboard, but customizing dashboard capabilities has always been an area of discussion. Outside of that, the sustainability of the features available today, given the spectrum that each version brings different type of updates and what have you, could utilize a lot more than a single opinion. It could maybe take a group discussion, it could take cross-functional type of sessions to really brainstorm about what areas will be in need of improvements. The overall solution brings, in parallel to ITIL 4 continuous improvement strategies, a great traction on how we can focus on continuous improvements at large. Hopefully we can see more in the future. Having the capabilities to integrate with microservices architecture really brought the cost reduction benefit right at the top of the scale for many agencies where they grant flexibility, realizing only needed resources at the cloud, and the deployments have been very agile, bringing everybody into a fast and unique agile sense of doing business. Improving the business confidence has been also another area that we had utilized a great amount of feedback in that regard.
Advisor - Compliance at a government with 10,001+ employees
Real User
Top 10
May 6, 2025
From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, but such a feature would significantly enhance user experience.
The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity. There's sometimes a gap between the solution's capabilities and the client's readiness. We have to bridge that gap, bringing the customer up to the level where they can fully use all the features and benefits. Otherwise, they're investing in a powerful tool they don't fully utilize. It's crucial for vendors like us to assess client maturity before the project starts. We need to do the consulting work to show them the solution's potential and help them evaluate if it truly makes sense. Sometimes, the client might not be ready for the way BMC does things, for that level of automation and AI. BMC's automation is like nothing I've seen. You can even deflect 30% of IT service desk tickets with an intelligent chatbot – that's a number from BMC. Imagine the reduction in human agents! It's a robot doing the work, but in a way that feels human... that's the impressive part. You can integrate with WhatsApp, Teams, etc. It's game-changing.
Learn what your peers think about BMC Helix Operations Management with AIOps. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
BMC Helix Operations Management with AIOps enhances monitoring by leveraging AI for proactive insights, issue prediction, and SLA maintenance. Its agentless design offers comprehensive asset visibility and seamless tool integration for rapid issue resolution.
BMC Helix Operations Management with AIOps stands out by automating alerting and actions through AIOps capabilities, which hone infrastructure learning and identify vulnerabilities, providing crucial insights on server stability and...
To improve BMC Helix Operations Management with AIOps, commercially, they likely need to remake the licensing model so that customers can choose what they need instead of a buffet-style package, and they are considered very expensive, especially in Indonesia. I would like to see full AI implementation with their own AI engine in BMC Helix Operations Management with AIOps, eliminating the need for external engines, allowing for deeper technical engagement with users.
I have worked in an R&D environment where we have continuous research and continuous development focus on how to improve specific aspects of a specific offering, whether it is a product or a service or a combination of product and service with BMC Helix Operations Management with AIOps. I have seen over time, over the past maybe decade or maybe a couple of decades, different areas of improvements. There is always room for improvements. As of now, I think having that level of automation, the integrative nature where the solution parameters bring residency across protecting data, across bringing better functionality across the operational environments, really brings a great deal of admiration. I do not see any immediate area that could require a lot more advancements, but I am sure BMC will be looking to maybe improving certain criteria depending really on the given spectrum of a specific environment. Maybe looking into an ad hoc assessment for certain environments could be suitable to address what areas could be addressed differently. Regarding needed improvements for BMC Helix Operations Management with AIOps, people always love to see more criteria of functionality, but those are things that maybe could be addressed in different ways. The flexibility of dashboards is really fantastic. Maybe that is one area that everybody might have a different way of looking at a dashboard, but customizing dashboard capabilities has always been an area of discussion. Outside of that, the sustainability of the features available today, given the spectrum that each version brings different type of updates and what have you, could utilize a lot more than a single opinion. It could maybe take a group discussion, it could take cross-functional type of sessions to really brainstorm about what areas will be in need of improvements. The overall solution brings, in parallel to ITIL 4 continuous improvement strategies, a great traction on how we can focus on continuous improvements at large. Hopefully we can see more in the future. Having the capabilities to integrate with microservices architecture really brought the cost reduction benefit right at the top of the scale for many agencies where they grant flexibility, realizing only needed resources at the cloud, and the deployments have been very agile, bringing everybody into a fast and unique agile sense of doing business. Improving the business confidence has been also another area that we had utilized a great amount of feedback in that regard.
From my perspective as a customer, especially from tool administration, what would be beneficial is having end-to-end visibility all on a single page. This is challenging to achieve with any tool, but such a feature would significantly enhance user experience.
The biggest challenge is ensuring the customer has sufficient ITSM maturity to get the most out of the solution. BMC Helix is very sophisticated, and some clients lack that internal process maturity. There's sometimes a gap between the solution's capabilities and the client's readiness. We have to bridge that gap, bringing the customer up to the level where they can fully use all the features and benefits. Otherwise, they're investing in a powerful tool they don't fully utilize. It's crucial for vendors like us to assess client maturity before the project starts. We need to do the consulting work to show them the solution's potential and help them evaluate if it truly makes sense. Sometimes, the client might not be ready for the way BMC does things, for that level of automation and AI. BMC's automation is like nothing I've seen. You can even deflect 30% of IT service desk tickets with an intelligent chatbot – that's a number from BMC. Imagine the reduction in human agents! It's a robot doing the work, but in a way that feels human... that's the impressive part. You can integrate with WhatsApp, Teams, etc. It's game-changing.