Technical support engineer at a outsourcing company with 501-1,000 employees
Real User
Top 20
Dec 29, 2025
Gong can certainly improve in terms of certain scenarios where Gong fails in terms of customer support. Gong does not integrate well within Microsoft Teams calendars. Sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across. Sometimes I used to think Gong is part of the meeting, but it gets missed out all of a sudden, and we will not have the meeting covered and will be wondering where Gong is. Another thing I would say is that customer support can be improved. I have faced certain scenarios where there was a delay with the team to get back in terms of the challenges that we faced during our regular workflow.
Account Manager at a tech company with 51-200 employees
Real User
Oct 19, 2025
I chose a nine for Gong because I think there's always room for improvement. Even if I can't pinpoint exactly what it is, I wouldn't say any product is perfect, so I'm sure there are ways to improve Gong. If I knew exactly how, I would love to share.
These features might actually exist, but I never really use them since when I did, they weren't great. Perhaps they have improved since, but things such as creating follow-up emails directly after the call, where a follow-up email would come to me directly so I can forward it over to the client, and having clear action items that I can tick off and keep a tally within Gong might be helpful.
Senior Director, Revenue at a tech company with 51-200 employees
Real User
Oct 19, 2025
I find that Gong's AI features are still not there yet, especially when it comes to call follow-up or mutual action plans. There are things that I do outside of Gong because I feel I can get a better result just manually using the transcript with prompting, and it would be great if I could just use Gong for that within the solution. Regarding how Gong can be improved, I mostly think it would be nice if the summaries offered the option to add that straight to Salesforce.
Sales Executive at a tech company with 51-200 employees
Real User
Apr 1, 2025
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.
Gong leverages advanced analytics and AI to gain insights into sales conversations, aiding teams in enhancing performance and outcomes. It revolutionizes the way businesses understand customer interactions for increased efficiency.Gong provides comprehensive analysis on sales call patterns, behaviors, and language, identifying what works in successful deals. Its AI-driven capabilities automate data capture, delivering actionable insights and enabling sales teams to strategize effectively....
Gong can certainly improve in terms of certain scenarios where Gong fails in terms of customer support. Gong does not integrate well within Microsoft Teams calendars. Sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across. Sometimes I used to think Gong is part of the meeting, but it gets missed out all of a sudden, and we will not have the meeting covered and will be wondering where Gong is. Another thing I would say is that customer support can be improved. I have faced certain scenarios where there was a delay with the team to get back in terms of the challenges that we faced during our regular workflow.
For what I use Gong for, it works perfectly.
I chose a nine for Gong because I think there's always room for improvement. Even if I can't pinpoint exactly what it is, I wouldn't say any product is perfect, so I'm sure there are ways to improve Gong. If I knew exactly how, I would love to share.
These features might actually exist, but I never really use them since when I did, they weren't great. Perhaps they have improved since, but things such as creating follow-up emails directly after the call, where a follow-up email would come to me directly so I can forward it over to the client, and having clear action items that I can tick off and keep a tally within Gong might be helpful.
I find that Gong's AI features are still not there yet, especially when it comes to call follow-up or mutual action plans. There are things that I do outside of Gong because I feel I can get a better result just manually using the transcript with prompting, and it would be great if I could just use Gong for that within the solution. Regarding how Gong can be improved, I mostly think it would be nice if the summaries offered the option to add that straight to Salesforce.
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.