Compare ABBYY vs Tricentis

ABBYY

Based on 52 reviews.

Tricentis

Based on 213 reviews.

Latest Research

Buyer's Guide

ABBYY Vantage vs. UiPath Platform

December 2025

UiPath Platform vs. ABBYY Vantage

Updated: December 2025

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Popular Solutions

7 reviews

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21 reviews

9 reviews

3 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

13%

Comms Service Provider

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

11%

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
Read full review of ABBYY Vantage »
Anonymous User
Senior System Engineer at a tech services company
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Ashu Singh
Senior quality analyst at a financial services firm
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at a computer software company
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Shiwali Shukla
IDP consultant at a outsourcing company
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
Read full review of ABBYY Vantage »
Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
Read full review of ABBYY Vantage »
Nesrin Benhayoun
Steering Manager at a financial services firm
We contracted the technical support and everything was fine with their support.
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Mauricio Dias
C Data and Documents For Automation at a tech services company
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
Read full review of ABBYY Vantage »
AnastasiaIlgova
Solution Architect at a tech services company
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Tharun Kp
RPA and ABBYY Developer at a logistics company
The technical support is helpful. I rate the technical support a seven out of ten.
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Pratheek Shiri
Abbyy Flexicapture Developer at a computer software company
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Andrew Doman
Senior Manager at a tech vendor
The technical support is good. They solve problems relatively quickly.
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Anshul Bansal
Senior Manager at a consultancy
We have not had to contact customer service and support yet.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Brian Grover
Senior Consultant at a tech services company
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Mohamed Elbagoury
Senior Presales Consultant at a tech services company
The solution's technical support is very supportive.
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Priya Zaveri
Automation Tech Resource Lead at a recruiting/HR firm
I have not contacted technical support.
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
Read full review of ABBYY Vantage »

Review 1 of 30

Anuj-Kataria
QA Manager at a tech services company
There weren't frequent responses from Tricentis qTest's technical support team whenever our company needed some help....
Read full review of Tricentis qTest »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
The technical support of Tricentis Tosca is very good. There was a dedicated team of people who were available in the...
Read full review of Tricentis Tosca »
Test Process Consultant
SME (Subject Matter Expert) at a logistics company
Tool service support is not very effective. After following up with the account manager, we received a point of...
Read full review of Tricentis Flood »
Patrik Badkar
Technical lead at a consultancy
The tool's support responds within three hours.
Read full review of Tricentis NeoLoad »
Anonymous User
QA Expert
Good. Eight out of 10.
Read full review of Tricentis qTest »
Srihari K
Senior Software Engineer at a tech services company
There is a lack of a knowledge base, and the time it takes for them to respond is a bit slow. While there is a delay...
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a financial services firm
The support we received from Tricentis Tosca was good, but it can improve. I rate the support from Tricentis Tosca a...
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer at a healthcare company
Customer Service: 8/10. We have a very good partnership. They are always willing to work with us and help resolve any...
Read full review of Tricentis NeoLoad »
Shivashanker Patil
Senior Performance Engineer at a individual & family service
Customer Service: In my experience, customer service is good. Technical Support: The times that I've contacted...
Read full review of Tricentis NeoLoad »
VSwaminathan
Product QA Manager at a computer software company
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
Anonymous User
Manager at a financial services firm
I think that technical support from the vendor is good. I would rate their service a four out of five.
Read full review of Tricentis Flood »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Test Manager
Customer Service: It's excellent, 9/10. Technical Support: It’s excellent, 9/10, as the response times have been...
Read full review of Tricentis Tosca »
Anonymous User
Product Manager at a tech services company
Tech support is excellent. IntelliCorp's personnel are always available when needed and have many years of SAP...
Read full review of Tricentis LiveCompare »
RyanO'Neill
Sr. Manager Quality Assurance at a tech vendor
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
NibsMishra
AVP, Testing Service Owner at a insurance company
We had someone from Tricentis here until September or mid-October. He was not a very technical resource, but he was...
Read full review of Tricentis Tosca »
Anonymous User
Quality Architect at a manufacturing company
I would give technical support a rating of an eight out of 10.
Read full review of Tricentis Tosca »
Anonymous User
Chief Technology Officer (Co-Founder) at a transportation company
The technical support is good.
Read full review of TestProject [EOL] »
Anonymous User
Senior Consultant - Software Development and Integration at a tech services company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Engineer at a tech company
9/10
Read full review of Tricentis NeoLoad »
Anonymous User
Load Test Engineer at a government
10/10. Support is available, they handle issues very quickly, and they are very skillful.
Read full review of Tricentis NeoLoad »
Katie Clifford
Senior E2E Solution Engineer at a financial services firm
The technical support is great. I have not reached out to the support often but when I have they have been very...
Read full review of Tricentis Tosca »
ChrisFirst
Senior Architect at a manufacturing company
Tech support did answer promptly. My issue is not the fault of the tech support. The tech support did fine. The issue...
Read full review of Tricentis qTest »
Vijayalakshmi Ramaswamy Dhuruvan
Enterprise Resources Planning Specialist at a tech services company
The support is good.
Read full review of Tricentis Tosca »
Anonymous User
Business Consultant at a consultancy
Customer Service: Best I have ever seen. Technical Support: Best I have ever seen.
Read full review of Tricentis Tosca »
Anonymous User
Project Manager at a logistics company
We are satisfied with the support of Tricentis so far.
Read full review of Tricentis Tosca »
Shubham Gupta
Software Engineer at a financial services firm
Tricentis support is excellent. When we create a ticket, they'll usually resolve it in 24 hours. There is a also chat...
Read full review of Tricentis Tosca »
Ashish-Kulkarni
Supervisor, Quality Assurance at a financial services firm
We have been in contact with the support team. Since Neotys became Tricentis, the turnaround time for support queries...
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Customer Service: N/A Technical Support: Generally, the support is good, but they give too many generic answers....
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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