Compare ABBYY vs Tricentis

ABBYY

Based on 52 reviews.

Tricentis

Based on 214 reviews.

Latest Research

Buyer's Guide

ABBYY Vantage vs. UiPath Platform

June 2026

UiPath Platform vs. ABBYY Vantage

Updated: June 2026

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Popular Solutions

4 reviews

0 reviews

14 reviews

3 reviews

3 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pj Stevens
Digital Advertising Manager at a tech vendor
Our large scanning department receives documents from a variety of sources, including clients, suppliers, and others....
Read full review of ABBYY Vantage »
Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
My relationship with Tricentis NeoLoad is that I implemented it during a trial period, and then they implemented some...
Read full review of Tricentis NeoLoad »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
Read full review of ABBYY Vantage »
Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
Read full review of ABBYY Vantage »
Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Review 1 of 30

GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
Tricentis acquired this product a year ago, so prior to that acquisition, the product was owned by an independent...
Read full review of Tricentis NeoLoad »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
Patrik Badkar
Technical lead at a consultancy
They usually clarify any queries or issues within three hours. They usually come back to us within three hours, which...
Read full review of Tricentis NeoLoad »
Patrik Badkar
Technical lead at a consultancy
The tool's support responds within three hours.
Read full review of Tricentis NeoLoad »
Antonio Oteri
IT Telecom Quality Senior Tester at TIM

Read full review of Tricentis Tosca »
RangaReddy
Team Lead at a consultancy
The customer service and support are good. We obviously write a ticket, and within a day or so, they will get back to...
Read full review of Tricentis NeoLoad »
Anuj-Kataria
QA Manager at Next Solutions
There weren't frequent responses from Tricentis qTest's technical support team whenever our company needed some help....
Read full review of Tricentis qTest »
AnantJoshi
Senior Director-Intelligent Automation at Truglobal
Reaching out to customer support is challenging and they could improve on that.
Read full review of Tricentis Tosca »
Anonymous User
Digital Performance Test Consultant at a tech services company
When I've presented technical support with an issue, they're prompt in responding to me.
Read full review of Tricentis NeoLoad »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Manager at a financial services firm
I think that technical support from the vendor is good. I would rate their service a four out of five.
Read full review of Tricentis Flood »
Anonymous User
Senior Consultant at a tech services company
10/10 - it's one of the most efficient support teams I use.
Read full review of Tricentis Tosca »
Rajen Upreti
Quality Assurance Manager at Nagarro
I haven't had the opportunity to contact customer support yet.
Read full review of Tricentis RPA [EOL] »
Anonymous User
Director Technology Services at a financial services firm
Technical support is an area they need to work on, they are too slow to resolve issues.
Read full review of TestProject [EOL] »
Anonymous User
Senior Software Engineer 2 at a tech services company
I have interacted with the technical support team through their ticket system. When we are stuck or unable to...
Read full review of Tricentis Tosca »
Anonymous User
Software Engineer Associate at a tech services company
The support team of Tricentis is really excellent. The support portal and the support teams work and help is really...
Read full review of Tricentis Tosca »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
The support is good.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
Anonymous User
Software Developer at a tech services company
Customer Service: I would rate customer service 10/10. Technical Support: Technical support is 10/10.
Read full review of Tricentis Tosca »
Narendra Reddy Garalapalli
Associate Manager at a consultancy
The technical support services are generally good, though there are areas for improvement regarding response time and...
Read full review of Tricentis Tosca »
Anonymous User
Senior Test Engineer at a tech vendor
The customer service and technical support is excellent if you are a paid customer. The turnaround time and SLA for a...
Read full review of Tricentis NeoLoad »
Anonymous User
Vice President of Technology at a retailer
Customer Service: 7/10 Technical Support: 7/10
Read full review of Tricentis NeoLoad »
RobinaLaughlin
Assistant Vice President, IT Quality Assurance at Guardian Life Insurance
I speak very highly of the company, especially the QASymphony folks who were merged into Tricentis. There was some...
Read full review of Tricentis qTest »
Anonymous User
Senior Director at a tech vendor
Support is absolutely fine. We have a dedicated SPOC because we deal with Tricentis directly. Support has never been...
Read full review of Tricentis qTest »
Anonymous User
Project Manager at a logistics company
We are satisfied with the support of Tricentis so far.
Read full review of Tricentis Tosca »
Anonymous User
Head of QA at a tech services company
Eight out of 10.
Read full review of Tricentis Tosca »
Anonymous User
QA Manager at a non-profit
I would say it’s excellent. We have the best support ever. They have just gone over to the Magic Quadrant. I hope...
Read full review of Tricentis Tosca »
Anonymous User
Performance Test Architect and HP ALM Expert at a tech services company
In my experience, technical support was pretty good in those times I had to contact them for issues.
Read full review of Tricentis NeoLoad »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
Customer Service: In my experience, customer service is good. Technical Support: The times that I've contacted...
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

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