Compare Acronis vs Axway

Acronis

Based on 209 reviews.

Axway

Based on 37 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Axway AMPLIFY Managed File Transfer

BNP Paribas Securities Services, Bollor_, E.ON AG Group, BMW Group, IdenTrust, Gassco, International Post Corporation, SNCF, DB Schenker Logistics, Logius, CSCA, La Poste

Popular Solutions

Acronis Cyber Protect

13 reviews

Acronis Cyber Protect Cloud

22 reviews

Acronis Disaster Recovery

13 reviews

Axway AMPLIFY API Management

1 reviews

Axway AMPLIFY Managed File Transfer

3 reviews

Axway AMPLIFY Application Integration

0 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

14%

Manufacturing Company

Retailer

Financial Services Firm

19%

Computer Software Company

13%

Government

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed Naeem
Responsible for Internet Technology Development at College of International Transport & Logistics - CITLC
My customers' main use cases for Acronis Cyber Protect include all categories: educational, retail, and contractors....
Read full review of Acronis Cyber Protect »
Sagar Bargode
Technology Specialist at Ideeya technologies
We helped our customers to implement Acronis Disaster Recovery for their main use cases. Our customers are from...
Read full review of Acronis Disaster Recovery »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Sainath Konduru
Information Technology Administrator at a manufacturing company
I am using Acronis Cyber Cloud for database storage, specifically for laptop backups and business-related data.
Read full review of Acronis Cyber Cloud »

Review 1 of 5

Sudhanshu Singh
Associate Software Engineer at a tech services company
There are APIs, which we call application programming interfaces, in IT. These are the calls, which generally take...
Read full review of Axway AMPLIFY API Management »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
We use the solution for transmission purposes, where we send files from our system to the customer's system.
Read full review of Axway AMPLIFY B2B Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use the solution for dealers. We also use it to integrate internal applications.
Read full review of Axway AMPLIFY Application Integration »
Suresh Boga
SC at Capgemini
I am looking for free tools which can replace Axway OmniVision.
Read full review of Axway OmniVision [EOL] »
Anonymous User
Anonymous User at a retailer

Read full review of Axway Appcelerator »

Review 1 of 5

Customer Service

RandeepPawar
Technical Director at Tecstaq
Acronis offer good support which is available 24 hours a day, seven days a week. As we are a gold partner, we are...
Read full review of Acronis Cyber Protect »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
Support is responsive.
Read full review of Acronis Cyber Protect Cloud »
Bayu Jayasukma.
Cloud Product Specialist at PT. DATACOMM DIANGRAHA
The support has been consistently excellent. I did escalate an issue the customer was facing. Overall, everything has...
Read full review of Acronis Cyber Protect Cloud »
MOHMMED MERAJUDDIN
System Admininstrator at Prince Sultan University
I would rate the technical support from Acronis as a nine out of ten.
Read full review of Acronis Disaster Recovery »
SameerMogale
Independent Business Owner at 3Kay Solutions
They're quick to get on board, but in my case with the anti-malware, they couldn't suggest anything other than to...
Read full review of Acronis Cyber Protect Cloud »
Pieter Sadie
Information Technology Manager at PAV Telecoms
I would say they're very supportive and really helpful. The guy even came up to our site to help and gave us some...
Read full review of Acronis Cyber Protect »
Jason Bloom
Owner at Bloom Technology Group
The level of technical support is very good. I would give them a nine out of 10. Part of the reason we selected...
Read full review of Acronis Cyber Protect Cloud »
Ahmed Yaser Ibrahim
IT Manager at Index IT
The support and maintenance services at Acronis are the best I have ever encountered. When I open a support case or...
Read full review of Acronis Cyber Protect »
Mohamed Naeem
Responsible for Internet Technology Development at College of International Transport & Logistics - CITLC
The support team was more than professional. They were experts regarding Acronis support for any kind of issues. They...
Read full review of Acronis Disaster Recovery »
Sujeet Rai
Director at Lighthouse Solutions
The support is good. Electronic support is also good. I would rate it as eight out of ten.
Read full review of Acronis Cyber Cloud »
Bilal Inamdar
Cloud Linux Administrator at a tech services company
The support team are quick and responsive.
Read full review of Acronis Cyber Protect Cloud »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
Technical support is always prompt. I would rate them ten out of ten.
Read full review of Acronis Cyber Cloud »
MOHMMED MERAJUDDIN
System Admininstrator at Prince Sultan University
Technical support is responsive. In some cases, if it is complex, then it goes to level one of support, and that...
Read full review of Acronis Cyber Protect »
Anonymous User
Works at a hospitality company
We have not had occasion to contact technical support.
Read full review of Acronis Cyber Protect »
Anonymous User
Principal ICT Specialist - Infra at a transportation company
3/5.
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer service can open a ticket for you, but it could be several days before you hear back from them.
Read full review of Acronis Cyber Protect »
Cesar Lozano
General Manager at Comtodo
Technical support is not good. Support is often delayed because we don't have real-time support or the option of...
Read full review of Acronis Cyber Protect »
Anonymous User
Jr. Solutions Architect & Service Delivery at a computer software company
I have contacted the solution's technical support team. I got a quick response from the tool's support team. I rate...
Read full review of Acronis Cyber Protect »
Anonymous User
Head of Infrastructure & System Department at a integrator
Technical support isn't great. Out of five, I'd rate them at two. Most of the time when we contact technical support,...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of Acronis Cyber Protect »
Yossi Carmel
IT Administrator at A.P. Moller - Maersk
I called technical support once or twice, I did not speak to them very much but they responded right away.
Read full review of Acronis Cyber Protect Cloud »
DevenShah
Director at a tech services company
We have been in contact with technical support and we are satisfied with it.
Read full review of Acronis Cyber Protect Cloud »
PrasadPerumpillil
Manager implementation at XENOTTABYTE
The tool’s support is quite difficult. Support is mainly available only through the mail. The toll-free numbers are...
Read full review of Acronis Cyber Protect »
Konstantin Bezruchenkov
‎IT Software Engineer at a tech services company
I have been satisfied with technical support.
Read full review of Acronis Cyber Protect »
Anonymous User
Network Engineer at a manufacturing company
I've talked to tech support several times. I would say they're a seven or eight out of 10. This is going to sound...
Read full review of Acronis Cyber Protect »
Anonymous User
Owner
I would give the technical support a 10/10 rating. They were incredible, responded promptly and made sure every issue...
Read full review of Acronis Cyber Protect »
Anonymous User
Applications Analyst IV
Technical support has been excellent.
Read full review of Acronis Cyber Protect »
VijayKumar20
GM at SAIL Bokaro Steel Plant
The technical support of Acronis Backup is not very responsive in support. We needed it a few times, but it was not...
Read full review of Acronis Cyber Protect »
Anonymous User
Systems Administrator at a non-profit
Customer Service: I haven't dealt with them at all. Technical Support: Tech support has been great.
Read full review of Acronis Cyber Protect »
Anonymous User
Systems Admin at a logistics company
The technical support is less than average.
Read full review of Acronis Cyber Protect »

Review 1 of 30

Sayantan Sarkar
Technical Lead at HCL Technologies
I rate the technical support a six out of ten.
Read full review of Axway AMPLIFY Managed File Transfer »
IgmarRautenbach
Managing Director at Tegra
We communicate with Axway, and they consistently respond fast. They provide alternative suggestions and address any...
Read full review of Axway AMPLIFY API Management »
Akash Dalebehera
Technical Specialist at BT - British Telecom
We have used the technical support team of Axway AMPLIFY API Management. Even though their responses are always very...
Read full review of Axway AMPLIFY API Management »
Sudhanshu Singh
Associate Software Engineer at a tech services company
We occasionally need help from the support team of Axway because some of the issues are very technical, and even go...
Read full review of Axway AMPLIFY API Management »
Chris Grego
Business Development Manager at TPIsfotware
I would rate the technical support as a three out of five.
Read full review of Axway AMPLIFY API Management »
PradeepSingh1
Director Of Operations at a outsourcing company
The technical support team is helpful and very prompt on the ticket. Although, I have had two to three instances in...
Read full review of Axway AMPLIFY Managed File Transfer »
Eddy Koers
ICT - Operations Employee (Senior) at Menzis
I’m not a direct contact person. I don’t deal with technical support. I can’t say how helpful or responsive they are.
Read full review of Axway AMPLIFY Managed File Transfer »
SouvikGhosh
Application Development Senior Analyst at a computer software company
Axway technical support is great. I would probably give them an eight or nine out of 10. My only problem is that they...
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Client Executive at a tech services company
Their technical support is good. They know what they're doing.
Read full review of Axway AMPLIFY Application Integration »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
The solution's technical support team is very good and responds very quickly.
Read full review of Axway AMPLIFY B2B Integration »
Anonymous User
Managed File Transfer Specialist at a financial services firm
Very good support, a high rating for onsite, phone, and web support.
Read full review of Axway AMPLIFY Managed File Transfer »
Vishwas Nallabelli
Architect at a tech services company
I would give technical support a rating of 9/10.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Director - Service Operations at a tech services company
The technical support is very good.
Read full review of Axway Synchrony »
Madhav Kondapalli
Solutions Architect at a retailer
Technical support is very helpful. We are happy with the level of service we receive.
Read full review of Axway AMPLIFY B2B Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use Atos or Capgemini for support. At the moment, the support is good.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Tactisch Middleware beheerder at a financial services firm
I would give technical support a rating of 8/10. When we needed a consultant, he came.
Read full review of Axway Synchrony »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
The technical support services are good regarding response time and first-level support.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Chief Integration Architect at a logistics company
Technical support is good. We get the support that is required.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Digital Enterprise Architect at a energy/utilities company
We have dealt with technical support for this solution, and we are satisfied with their service.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Director, Head of Transformation at a financial services firm
Our partners offer us support.
Read full review of Axway AMPLIFY API Management »
Anli DAROUECHE
president of the company at DARAN IT
We have contacted the support team, and I feel that they are quite efficient.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Senior Systems Engineer at a financial services firm
I would give technical support a rating of 4/10. It was difficult to communicate in English with this team. Only a...
Read full review of Axway Automator »
Anonymous User
Delivery Module Lead at a tech services company
Vendor support of this application is really good if you have opted for that.
Read full review of Axway Synchrony »
Leandro Barbosa
Product Management at edi-labs sistemas
Technical support is very good. They communicate and provide answers very fast, but I think there's room for...
Read full review of Axway AMPLIFY API Management »
Igmar Rautenbach
Head: B2B Solutions at Trustlink (Pty) Ltd
We actually provide support to customers. We provide remote support as well as on-premise support. From a support...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Owner at a tech services company
We did have the opportunity to use technical support a little bit for some questions. Their work was okay. We were...
Read full review of Axway AMPLIFY API Management »
integarch67
Integration Architect / Specialist at a tech services company
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and...
Read full review of Axway AMPLIFY API Management »
André Christófaro
Data & Analytics Architect at BM&FBOVESPA SA Bolsa de Valores Mercadorias e Futu
In my last experience, the enterprise support assigned by my company was better. We have a dedicated team for this...
Read full review of Axway AMPLIFY API Management »
Ranjeet Singh Kushwaha
Integration Analyst at Toyota Australia
We have a platinum subscription with Axway, which includes 24/7 support and excellent customer service.
Read full review of Axway AMPLIFY Managed File Transfer »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
Axway technical support is good. They also have a very good website.
Read full review of Axway AMPLIFY Application Integration »

Review 1 of 30

Technical Support

No Data Available

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