Compare Acronis vs Sangfor

Acronis

Based on 202 reviews.

Sangfor

Based on 92 reviews.

Latest Research

Buyer's Guide

Acronis Cyber Infrastructure vs. Sangfor HCI - Hyper Converged Infrastructure

March 2025

Sangfor HCI - Hyper Converged Infrastructure vs. Acronis Cyber Infrastructure

Updated: March 2025

Buyer's Guide

Acronis Cyber Infrastructure vs. Sangfor HCI - Hyper Converged Infrastructure

March 2025

Acronis Cyber Infrastructure vs. Sangfor HCI - Hyper Converged Infrastructure

Updated: March 2025

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Acronis Cyber Infrastructure

Computol, dmi Networking

Sangfor HCI - Hyper Converged Infrastructure

TOSHIBA TEC Singapore, J&T Express Indonesia, Crowne Plaza Vietnam, Hermina Hospital Indonesia

Popular Solutions

Acronis Cyber Protect

16 reviews

Acronis Cyber Protect Cloud

28 reviews

Acronis Disaster Recovery

11 reviews

Sangfor NGAF

19 reviews

Sangfor HCI - Hyper Converged Infrastructure

18 reviews

Sangfor Endpoint Secure

11 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

12%

Manufacturing Company

Real Estate/Law Firm

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Stuart Grigor
Senior Manager Governance and Quality Assurance at Motus Car Rental
It is used as a backup for production services.
Read full review of Acronis Cyber Protect »
RandeepPawar
Technical Director at Tecstaq
We use Acronis Disaster Recovery for our customers. We configure it for various sectors including the pharma...
Read full review of Acronis Disaster Recovery »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
I have installed Acronis Cyber Cloud for file server backup. The second destination for the file server backup is...
Read full review of Acronis Cyber Cloud »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »

Review 1 of 5

Zaid Farooqui
CIO at Indus Motor Company
We are using their product for Internet filtering as the Internet gateway. Previously, we were using FortiGate for...
Read full review of Sangfor NGAF »
Zaid Farooqui
CIO at Indus Motor Company
The primary use case for Sangfor Cyber Command is threat hunting. It correlates vulnerabilities and threats detected...
Read full review of Sangfor Cyber Command »
KashifAli
Project Head, Director of Sales and Operations at Core ISP Router
I mainly used it for virtualization. Primarily virtualization and security groups.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Shiraz Ali
Networking Solutions Specialist at GBM
We started by setting up the manager to oversee and control all client devices. Our goal is to centrally manage all...
Read full review of Sangfor Endpoint Secure »
Muhammad Asif Shaikh
Deputy GM - IT at a manufacturing company
I have explored Sangfor Internet Access Gateway (IAG). I'm getting a straightforward web login experience for my...
Read full review of Sangfor Internet Access Gateway (IAG) »

Review 1 of 5

Customer Service

Sainath Konduru
Information Technology Administrator at a manufacturing company
While we haven't directly engaged with Acronis for support, our partner has been responsive in addressing any issues...
Read full review of Acronis Cyber Protect Cloud »
Pramod Kurian
Chief Operating Officer at a tech services company
Acronis customer support is excellent. The vendor is responsive.
Read full review of Acronis Cyber Protect »
Evans Ikua
Director/Founder at LANet Consulting Group
Technical support is good. They are quite responsive and they are able to guide you when you have any technical issues.
Read full review of Acronis Cyber Protect Cloud »
Stephen Achi
Cyber Security Head at a tech services company
I would rate the tech support a nine out of ten. The vendor offers superior-quality support with quick responses.
Read full review of Acronis Cyber Protect Cloud »
JC Villa Juan
Solutions Engineer at Sagesoft Solutions, Inc.
The solution's technical support is helpful. The solution's technical team always responds quickly within the day and...
Read full review of Acronis Cyber Protect »
Sujeet Rai
Director at Lighthouse Solutions
The support is good. Electronic support is also good. I would rate it as eight out of ten.
Read full review of Acronis Cyber Cloud »
RandeepPawar
Technical Director at Tecstaq
We have had a good experience with customer service and support. I rate them a nine out of ten.
Read full review of Acronis Cyber Protect »
Darwin Cabiluna
Technical Director at Edge Cloud
We haven't really had any issues with the solution or technical support.
Read full review of Acronis Cyber Protect Cloud »
VanessaNapa
Continuity and Security Specialist at Grupo Business IT
The support from Acronis Backup can improve because when I have an issue it sometimes takes them five days to have a...
Read full review of Acronis Cyber Protect »
Daniel Inyang
Technical Support Engineer at a tech services company
The technical support for Acronis Backup Cloud is brilliant. The team is swift to respond anytime I raise a request....
Read full review of Acronis Cyber Protect Cloud »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never needed to contact the support of Acronis.
Read full review of Acronis Cyber Protect »
TeerapatWeerupakorn
Engineering Specialist at AIS - Advanced Info Services
We haven't reached out to technical support yet. We only have used the product for a month.
Read full review of Acronis Cyber Protect »
Presalesman67
Presales & Projects Manager at a tech services company
Normally, we get support from our team.
Read full review of Acronis Cyber Protect »
Anonymous User
President at a financial services firm
The customer service and support are excellent. I’ve always been able to get hold of somebody to talk to. The support...
Read full review of Acronis Cyber Protect Home Office »
DevenShah
Director at a tech services company
I can't say that we are too satisfied with technical support. When you open a ticket, it takes too long to get a...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Owner
Recently, fantastic. I'm very happy with them. I actually complained to the head office a few times two years ago...
Read full review of Acronis Cyber Protect »
Anonymous User
Works at a tech company
I think we only called technical support during the installation. That worked out well. I would give them a rating...
Read full review of Acronis Cyber Protect »
Reinhardt Coetzee
Senior Engineer at MRB Secure
In terms of system-critical support, Acronis' technical support does really well. I would give them an eight out of...
Read full review of Acronis Cyber Protect »
Anonymous User
IT security consultant at a tech services company
The tech support for Acronis Disaster Recovery has been good for us. The support team is knowledgeable, and the...
Read full review of Acronis Disaster Recovery »
Anonymous User
IT Technical Lead
Customer Service: Not great to be honest. We had an issue with licences and purchasing problems and the standard...
Read full review of Acronis Cyber Protect »
Anonymous User
Owner
They are very good on chat, which is what I use mostly.
Read full review of Acronis Cyber Protect »
Anonymous User
SA at a university
The vendor that is helping us, their knowledge is limited. They need to further their knowledge to help us with the...
Read full review of Acronis Cyber Protect »
Anonymous User
Desktop Support Manager at a government
Customer Service: Great. Technical Support: Average to poor.
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
They have local tech support, which is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Linux Administrator at a pharma/biotech company
Their support is very good and professional. I opened a case through our management site, and they called me. They...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Works
In terms of technical support, I believe we used it once. I would have to give them a 10. They were great and they...
Read full review of Acronis Cyber Protect »
Manuel Cortazar
Systems Manager at a outsourcing company
The knowledge is excellent from the support people. The only difficulty is regarding the support hours, because they...
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
Technical support was excellent. You have several options for how to contact support. You can send them an email but...
Read full review of Acronis Cyber Protect »
Richard Patton
Owner
I'm very pleased with it. Support is wonderful, the people are great and they know their stuff. I even had one person...
Read full review of Acronis Cyber Protect »
Anonymous User
Works at a engineering company
I did use technical support and I give it the highest rating. The technical support we received when doing a recovery...
Read full review of Acronis Cyber Protect »

Review 1 of 30

Zaid Farooqui
CIO at Indus Motor Company
The support structure is excellent locally and from China as well. In Pakistan, we don't have many principal...
Read full review of Sangfor NGAF »
Nasah Azar
Branch Lead at a tech services company
The response time for technical support is very good in Pakistan. We do not have any issues with their support.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
HasnainEqbal
Chief Information Officer at Patel Hospital
I'm not entirely satisfied with Sangfor's technical support. There have been instances where the local partners...
Read full review of Sangfor NGAF »
Wajeeh Ul Hasan .
Network Administrator at Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology
The solution’s technical support is very good.
Read full review of Sangfor SSL VPN »
Wajeeh Ul Hasan .
Network Administrator at Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology
The support from Sangfor NGAF here in Pakistan is great. Whenever I have an issue the support helps me out...
Read full review of Sangfor NGAF »
Wajeeh Ul Hasan .
Network Administrator at Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology
The vendor provides local support, along with remote support. We are very satisfied with them.
Read full review of Sangfor SSL VPN »
Ali-Muhammad
Network Engineer at INTERNATIONAL ISLAMIC UNIVERSITY ISLAMABAD
If there is any problem we face regarding the firewall, then we contact Sangfor and they quickly respond to us.
Read full review of Sangfor NGAF »
Deepesh Sinnya
Chief Technical Officer at Cypher Technology Pvt. Ltd.
Previously, we had Harper from their team for support. He has now moved to a different role, and he was very good. I...
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Muhammad Amanat
System Network Administrator at Connect Logistics
My company purchased Sangfor Fireall from a private vendor they offers us a very competent and flexible support team.
Read full review of Sangfor SSL VPN »
KashifAli
Project Head, Director of Sales and Operations at Core ISP Router
In Pakistan, Sangfor HCI HAS a strong technical support team locally available for solution integration and solution...
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Saeed Ullah Khan
Head of IT Governance, Cybersecurity & Network Infrastructure at Indus Motor Company
I've contacted the local support team for Sangfor Cyber Command. They're quite helpful. Whenever we have an issue or...
Read full review of Sangfor Cyber Command »
SaadAziz
Manager IT at Sabirs' Group
The technical support team was very helpful, provided support, and guided us during our initial deployment. We were...
Read full review of Sangfor NGAF »
Adnan Ahmed
Deputy Manager at Askari Life
The solution's technical support is very good. I rate the technical support a ten out of ten.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Ghias Ahmad
Network Officer at Punjab Information Technology Board
We contacted the support team for the licensing issues. We faced problems with the license not updating properly. We...
Read full review of Sangfor Endpoint Secure »
FarisKhan
Enterprise System Engineer at Innolytix Pakistan Pvt Ltd
I can vouch for the local support team. They are more than competitive in the market. They are always available for...
Read full review of Sangfor NGAF »
Muhammad USman
Senior Presales Consultant at Megaplus
Technical support is very good. In a single call, the support person can come on site or address ones needs remotely...
Read full review of Sangfor NGAF »
Tariq_Muhammad
Director Technology & Service Delivery at Innolytix Pakistan Pvt Ltd
Talking about HCI, the support is very good.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Ovais Abbas
Coordinator Associate at National Institute of Cardiovascular Diseases
Their support is neither very good nor very bad. It's somewhere in the middle, around five or six, on a scale from...
Read full review of Sangfor Endpoint Secure »
Chan Beng Yong
System Engineer at Sarawak Information Systems Sdn. Bhd.
The support can take some time to respond to fix the problem. I rate the support of Sangfor HCI an eight out of ten.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Anonymous User
Responsabile Sistemi Informativi at a construction company
Sangfor technical support is great. They're available 24/7.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Raheel Fazil
Teamlead IT Core at SoloInsight Inc.
The technical support team are available 24/7 and if we need any assistance for Sangfor, FortiGate or Sophos, we can...
Read full review of Sangfor NGAF »
Tariq_Muhammad
Director Technology & Service Delivery at Innolytix Pakistan Pvt Ltd
Technical support is very good. It's instant. As a gold partner, we normally bring up the case with Sangfor whenever...
Read full review of Sangfor NGAF »
Anonymous User
Presales Specialist at a tech services company
I rate the technical support a seven out of ten.
Read full review of Sangfor NGAF »
AliKhan1
Network Administrator at GC University Lahore
I have no experience with their technical support, as the GUI is self-descriptive and user-friendly. I haven't needed...
Read full review of Sangfor NGAF »
Albarn Paul Alicante
Information Technology Support Specialist at Code Expert Inc
They support us in case of technical problems. They also provided a free deployment during a migration. The level one...
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Vidura Senadeera
Head - Enterprise Solutions Architect at NGXESS
The technical support is good - they are very supportive and friendly and are available even on the weekends.
Read full review of Sangfor NGAF »
Tariq_Muhammad
Director Technology & Service Delivery at Innolytix Pakistan Pvt Ltd
Technical support is very good. Most of the time, they have local support with a head office in China.
Read full review of Sangfor Internet Access Gateway (IAG) »
Anonymous User
Infrastructure Department Head at a manufacturing company
In the event of a performance issue, such as users reporting slow access to specific websites, we conduct an internal...
Read full review of Sangfor NGAF »
Hassan Raza
System Account Manager at Primier Assist Limited
I rate Sangfor support eight out of 10.
Read full review of Sangfor HCI - Hyper Converged Infrastructure »
Denny Hidayat
Chief Information Officer - Government at Govt of City of Makassar
I am currently not getting enough technical support because of the COVID-19 pandemic. I am looking for direct...
Read full review of Sangfor HCI - Hyper Converged Infrastructure »

Review 1 of 30

Technical Support

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