Compare Alibaba vs Cloudflare

Alibaba

Based on 19 reviews.

Cloudflare

Based on 128 reviews.

Sample Customers

Alibaba Cloud Anti-Bot Service

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

Cloudflare One

23andMe

Cloudflare Web Application Firewall

crunchbase, udacity, marketo, okcupid, zendesk

Popular Solutions

Alibaba Cloud

5 reviews

Cloudflare

11 reviews

Cloudflare Web Application Firewall

9 reviews

Cloudflare One

4 reviews

Top Industries

Manufacturing Company

11%

Comms Service Provider

10%

Computer Software Company

Financial Services Firm

Computer Software Company

12%

Comms Service Provider

10%

Financial Services Firm

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

M.A. Faisal
General Manager at a financial services firm
We are still working with Cloudflare at my company, bKash Limited, and we continue to use Cloudflare's Cloud WAF...
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Rajaraman Ramachandran
Co Founder And CTO at a tech services company
I have been using Cloudflare, their CDN services, so we can work with something else other than AWS Lambda within the...
Read full review of Cloudflare Workers »
Cobe Van Coller
Network Architect at a non-tech company
At this stage for our smaller clients, we are using Cloudflare One for internet access to provide more security for...
Read full review of Cloudflare One »
Avinash Udawant
IT Manager at a tech vendor
The typical use case for Cloudflare Web Application Firewall in my company is that we are providing support to our...
Read full review of Cloudflare Web Application Firewall »

Review 1 of 4

Customer Service

Aderonke Adeyegbe
CEO at a financial services firm
The support from the tech team at Alibaba is quite impressive.
Read full review of Alibaba Cloud »
GilangEvandyano
Data Engineer at a financial services firm
I would rate technical support as four out of five. It could be better.
Read full review of Alibaba Cloud »
Gilang Evandyano
Data Engineer at a financial services firm
I am satisfied with the tool's support for trading and e-commerce.
Read full review of Alibaba Cloud »
Didik Karjono
Chief Executive Officer at a consultancy
Support is enough and satisfactory.
Read full review of Alibaba Cloud »
Salahuddin Shaikh
Site Reliability Engineer at a tech vendor
I rate the technical support as three and a half out of ten, considering my experience with them from two years ago....
Read full review of Alibaba Cloud »
Vishal Bayskar
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
Read full review of Alibaba Cloud »
Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
Read full review of Alibaba Cloud »
Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
Read full review of Alibaba Cloud »
Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
Read full review of Alibaba Cloud »
Anonymous User
Senior Software Manager at a manufacturing company
I have not used the support.
Read full review of Alibaba Cloud »
Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
Read full review of Alibaba Cloud »

Review 1 of 11

Jay Vekaria
Linux System Administrator at a tech services company
We haven't needed to contact them so far. Managing DNS on multiple other platforms was relatively easy for me, so I...
Read full review of Cloudflare »
Carlos Alam Hernandez Baruch
Engineer at a consultancy
I find the support for Cloudflare DNS to be good, and I would rate it an eight out of ten.
Read full review of Cloudflare »
Aryan Singh1
Product Manager at a consultancy
We had a couple of back-and-forth communication with the Cloudflare team. The support team's responses are...
Read full review of Cloudflare »
Sri Sampath
Founder & CEO at a comms service provider
I am satisfied with Cloudflare's customer service.
Read full review of Cloudflare »
M.A. Faisal
General Manager at a financial services firm
I would rate their technical support as average, neither particularly good nor poor. Cloudflare's technical support...
Read full review of Cloudflare »
Bilal Mujahid
Managed Services Manager at a tech services company
The tool's support takes at least one hour to respond.
Read full review of Cloudflare »
Madhurya Dutta
IT Associate at a healthcare company
I haven't contacted technical support.
Read full review of Cloudflare One »
Amr Kassem
Security implmentation engineer at a security firm
I recently contacted support to get more information about certain attacks. I wanted to get a full report about an...
Read full review of Cloudflare One »
SachidDoshi
Senior Enterprise Security Architect at a tech services company
For customer support, there are SLA-based plans which need to be availed. Excellent support is offered for Cloudflare...
Read full review of Cloudflare Web Application Firewall »
Nagendra Nekkala
Senior Manager ICT & Innovations at a logistics company
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Cloudflare One »
Anonymous User
Country Manager at a tech services company
As I am using the free solution, there is no direct support, only access to online documentation.
Read full review of Cloudflare Workers »
Anonymous User
Network Architect at a computer software company
I think the response times could be improved slightly.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
System Administrator at a tech vendor
Technical support is excellent.
Read full review of Cloudflare »
Anonymous User
IT Consultant, Business Owner, Lecturer at a tech consulting company
Customer Service: I would give them a 9/10. They respond pretty fast to requests. Technical Support: I would give an...
Read full review of Cloudflare »
Avinash Udawant
IT Manager at a tech vendor
The technical support of Cloudflare Web Application Firewall rates between five and seven at maximum.
Read full review of Cloudflare Web Application Firewall »
Stephen Odongo
Technical Support Engineer at a tech services company
The technical support for this solution is really good.
Read full review of Cloudflare »
Darko Milic
General Manager at a energy/utilities company
I had to contact technical support twice, and both times, my issues were resolved satisfactorily. Therefore, I rate...
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Senior Consultant CDN at a comms service provider
Cloudflare Access primarily focuses on customer self-onboarding, assisting them in setting up their access. They do...
Read full review of Cloudflare One »
Anonymous User
Senior Consultant CDN at a comms service provider
Technical support is not well developed. While there are good engineers, Cloudflare does not offer hands-on technical...
Read full review of Cloudflare »
Anonymous User
Senior Consultant CDN at a comms service provider
Technical support is responsive.
Read full review of Cloudflare »
reviewer5849132
Chief Information Security Officer at a financial services firm
The support is really good and helpful.
Read full review of Cloudflare Web Application Firewall »
Gbenga Ajatta
Cyber Security Analyst
The experience was quite good because we received regular updates about activities in the back end and explanations...
Read full review of Cloudflare One »
Nut Benjapornkulpong
Senior Security Consultant at a tech services company
We used the local technical support team in Singapore and they were very helpful.
Read full review of Cloudflare One »
Anonymous User
Senior Consultant CDN at a comms service provider
The technical support team is very good and they know what they're doing.
Read full review of Cloudflare »
Anonymous User
Network Security Engineer at a computer software company
We've reached out to technical support in the past and we've found hem to be very good. We're satisfied with the...
Read full review of Cloudflare »
Anonymous User
Superintendent of Cloud Platforms at a manufacturing company
As far as technical support, we have not really had any issues that require contacting them.
Read full review of Cloudflare Web Application Firewall »
Anonymous User
Works at a financial services firm
The technical support is good.
Read full review of Cloudflare »
BrahmanggiAditya
Technical Engineer at a tech services company
The customer support at Cloudflare is fairly straightforward. For technical support, I give Cloudflare a thumbs up...
Read full review of Cloudflare »
Anonymous User
Co Founder at a tech services company
Customer Service: 9/10. I did not really have the opportunity to use their service as a free user. However, when you...
Read full review of Cloudflare »
Bryan Wei
Director of Platform and Information Security at a computer software company
Tech support is solid. No issues there.
Read full review of Cloudflare Web Application Firewall »

Review 1 of 30

Technical Support

No Data Available

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