What is our primary use case?
I work with AWS services, which includes EC2 instances, creating servers, databases, working with S3 buckets, Cloudflare One, and different major services by AWS. I am working with Amazon Connect at the moment and other AWS services.
I have been able to work with Cloudflare One for many functions, such as content delivery, using CDN to block images, videos, and static files. I have been able to use it for DDoS protection. I have been able to use it to translate a domain name into an IP address to make it easier for people to use. We also implemented edge computing to run code directly. It was something I struggled with for a while, but I have been able to understand more of it.
I use it mainly for its primary functions. I use it for content delivery and DDoS protection because that is one of the areas where I work as a cybersecurity analyst. The addition of assets and TLS encryption, data in transit and data at rest, mainly within our organization and also for traffic from outsiders. I also use it for web application firewall. I am not a big-time user of Cloudflare One. I select specific functions because we run a hybrid system of cloud using Azure and AWS. I pick out things I need to do which are related to my function as a cybersecurity analyst.
What is most valuable?
Using Cloudflare One makes my work quite easy because for DDoS protection, all I need to do is understand the OSI model and click. It makes it easier than trying to write a command line or use a Linux command. It is quite direct. You just need to make some clicks and everything is complete. The first thing I commend AWS generally and Cloudflare One for is providing an interface to work with.
I commend AWS for always bringing in new updates and new user experience based on how the platform changes, and also the addition of new features, including improved latency. On a general model, I commend them for the new changes that make work much easier. The addition of AI into AWS is something I always look forward to and use for specific tasks. The new user experience is always something I look forward to.
What needs improvement?
They have actually implemented many improvements. A year ago, I would have suggested the addition of AI into the system, but they have done it. With the use of AI, there are many grounds to break and ideas to work on. Currently, I am 90.9% satisfied with the experience I have been having on Cloudflare One.
Automation could be improved where you can easily add a TLS and SSL certificate to an application or web app if the developer did not include it. We should be able to toggle it on to automatically implement TLS instead of doing it the conventional way. That is the only issue I have regarding specific features or enhancements that I would like to see included in future releases of Cloudflare One.
For how long have I used the solution?
I have been working with Cloudflare One since 2021.
How are customer service and support?
The experience was quite good because we received regular updates about activities in the back end and explanations about costs. I remember when our developer had spun up more EC2 servers than needed, having three or four unused servers that we were being charged for. They informed us that these servers were not in use, which explained the high costs. Initially, we were supposed to have seven servers spun up, but we had ten. We saw them every day but assumed they were being utilized. They broke everything down on the page. We were able to identify the issue and solve the problem from our end. The person who handled our ticket was fantastic because he provided the information needed to solve the issue on our end regarding technical support.
How would you rate customer service and support?
What other advice do I have?
I have heard about the zero-trust browser isolation feature of Cloudflare One but cannot remember if it is the part with the toggle for zero-trust.
I used the older interface for specific projects, such as DDoS protection, edge computing, and mainly for images, files, and transfers, but have not used the recent interface of the zero-trust network access model in Cloudflare One. It is something I can check and potentially start using.
The only thing I know about pricing is when our team lead alerts us about using services we were not supposed to use. I am not involved with payment, finance, or cost management, but I know we are limited to certain services that we cannot use without creating a ticket or asking the manager for permission.
We received training directly from the platform vendor regarding the procurement of Cloudflare One. When moving to the cloud, the organization hired people to guide us through cloud services. Most of the apps we use were from the platform or marketplace. They thoroughly explained the marketplace, which helped us when we purchased Cloudflare One.
For protection, I recommend trying it. It is quite easy to use. Aside from an issue on AWS for about a day in late 2022 or early 2023, there have not been any notable issues. It is quite easy to use and very efficient. If I need to advise someone about using Cloudflare One, I would recommend trying it as it is good for their environment and organization.
On a scale of 1-10, I rate Cloudflare One a 9.5.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)