Compare Alibaba vs SAP

Alibaba

Based on 19 reviews.

SAP

Based on 1659 reviews.

Latest Research

Buyer's Guide

Alibaba Cloud vs. SAP HANA Enterprise Cloud

April 2026

SAP HANA Enterprise Cloud vs. Alibaba Cloud

Updated: April 2026

Buyer's Guide

Alibaba Cloud vs. SAP HANA Enterprise Cloud

April 2026

Alibaba Cloud vs. SAP HANA Enterprise Cloud

Updated: April 2026

Sample Customers

Alibaba Cloud

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint

Alibaba Cloud Quick BI

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

SAP BusinessObjects Business Intelligence

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Business Data Cloud

Live Oak Bank

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

Alibaba Cloud

4 reviews

SAP S/4HANA

62 reviews

SAP BusinessObjects Business Intelligence

14 reviews

SAP ERP

8 reviews

Top Industries

Manufacturing Company

12%

Comms Service Provider

10%

Financial Services Firm

Computer Software Company

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

GilangEvandyano
Data Engineer at Astra Welab Digital Arta
I would rate technical support as four out of five. It could be better.
Read full review of Alibaba Cloud »
Vishal Bayskar
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
Read full review of Alibaba Cloud »
Didik Karjono
Chief Executive Officer at PT. Indo Mindstorm Wizzard
Support is enough and satisfactory.
Read full review of Alibaba Cloud »
Aderonke Adeyegbe
CEO at Comercio Limited
The support from the tech team at Alibaba is quite impressive.
Read full review of Alibaba Cloud »
Gilang Evandyano
Data Engineer at Astra Welab Digital Arta
I am satisfied with the tool's support for trading and e-commerce.
Read full review of Alibaba Cloud »
Salahuddin Shaikh
Site Reliability Engineer at EPAM Systems
I rate the technical support as three and a half out of ten, considering my experience with them from two years ago....
Read full review of Alibaba Cloud »
Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
Read full review of Alibaba Cloud »
Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
Read full review of Alibaba Cloud »
Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
Read full review of Alibaba Cloud »
Anonymous User
Senior Software Manager at a manufacturing company
I have not used the support.
Read full review of Alibaba Cloud »
Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
Read full review of Alibaba Cloud »

Review 1 of 11

Siddharth Matalia
Senior Technical Specialist at a manufacturing company
The support I have received from SAP S/4HANA Cloud has been good. I rate the support from SAP S/4HANA Cloud an eight...
Read full review of SAP S/4HANA Cloud »
AnthonyMurphy
Director of Process Optimization at a tech services company
I can't speak to how helpful support would be. I've not needed it. We haven't had any issues that we had to contact...
Read full review of SAP Signavio Process Intelligence »
Eury Reyes P
Analista sr. de procesos de transformación digital at a consumer goods company
I would rate SAP support a seven. In my experience, the level of support can vary depending on the customer’s...
Read full review of SAP Signavio Process Manager »
Vasanth Kumar Sabaapathi
Senior Lead Architect at a manufacturing company
I rate the technical support a nine out of ten.
Read full review of SAP Process Orchestration »
Kumar Saurav
Director - SAP BTP at Incture
With my previous company, I was also involved in the release and support team. We handled support and were recognized...
Read full review of SAP Mobile Platform »
Paul Grill
President & CEO at Infosol Inc
Technical support is not bad. Sometimes the responsiveness could be better. Once someone is assigned to the call, it...
Read full review of SAP BusinessObjects Business Intelligence »
Abhijit Misra
Director at a tech vendor
SAP has good support, and it rates eight out of ten.
Read full review of SAP Marketing Cloud »
Anonymous User
SAP Certified BI, BOBJ, BODS Consultant at a healthcare company
Technical support is 10/10.
Read full review of SAP BusinessObjects Business Intelligence »
Rupesh Rupak
Consultant at a pharma/biotech company
I would say that the technical support is okay. I was using it because we had some questions for our testing. Someone...
Read full review of SAP Business Technology Platform »
Mohamed-Nabih
I.T. Manager at Egypt Foods group
I have my core team in the company and second level support through SAP partners and then the SAP company is our...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Enterprise Services Platforms Head at a energy/utilities company
The SAP support has been good.
Read full review of SAP SuccessFactors Learning »
StephanSiegwart
Process Engineer at Swissgrid
In most of the cases, technical support has been quite quick. Not always, but what I liked is that when I had a...
Read full review of SAP Signavio Process Manager »
Anonymous User
Technical Consultant at a tech vendor
Technical support is good, but we have to renew the support license every year. If we don't renew, we don't get any...
Read full review of SAP BusinessObjects Business Intelligence »
Vijay Sarathi
DGM at Bharat Electronics Limited
Technical support could be better and faster.
Read full review of SAP BusinessObjects GRC »
Pallavi A
Lead Solution Engineer at DSM Business Services
Customer support is very quick.
Read full review of SAP S/4HANA Cloud »
Oussama Yahyaoui
IT/IS architecture at a consultancy
So far, I have not had any need to contact SAP's technical support.
Read full review of SAP PowerDesigner »
Anonymous User
SAP HCM Professional at a financial services firm
Our local vendor does not have that much experience. It makes it difficult for them to give training or fix some...
Read full review of SAP CRM »
Anonymous User
SAP BW/BOBJ Solution Architect/Developer/Administrator at a non-tech company
SAP has been providing support that we need based on the severity of issue that we face. Sometime, it is not the way...
Read full review of SAP Business Warehouse »
Anonymous User
Head of Finance Enterprise Application
Moving forward, we need to upgrade to the new version, which will provide better support and agility.
Read full review of SAP HANA Enterprise Cloud »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is good. There's no need for them to be better or faster than they already are.
Read full review of SAP BusinessObjects Business Intelligence »
Suresh Yadav
Consultant at Astra Industrial Group
We've been working closely with SAP, which is the premier engagement team, and were auditing our systems. We've...
Read full review of SAP S/4HANA Cloud »
Gagan Yadav
SAP Data migration and management consultant at Syniti
Good experience with support team
Read full review of SAP Information Steward »
JanisSteltner
Process Manager at a energy/utilities company
The Signavio technical support is always great. I have had contact with them two or three times and the problems have...
Read full review of SAP Signavio Process Manager »
Anonymous User
Consultant at a tech vendor
Customer Service: 100% as no manual intervention is required once the solution is implemented. Technical Support: 100%.
Read full review of SAP Data Services »
Anonymous User
SAP BO/BI Architect at a tech services company
Sometimes it's average, and sometimes it's excellent.
Read full review of SAP BusinessObjects Business Intelligence »
Diaa_Hussein
Digital Transformation Director at Amecath Group
When you reach out to resolve the issue, support is perfect. However, it takes timeto reach someone and start work in...
Read full review of SAP Business Technology Platform »
NizarAhmad
BI & EIS Manager at Almarai Company Limited
We have not used a single technical support call for SAP, which is great. As a whole, technical support was good, but...
Read full review of SAP Data Services »
Anonymous User
Enterprise Architect at a tech services company
Customer Service: Customer service is good... for a price. Technical Support: Technical support is good... for a price.
Read full review of SAP PowerDesigner »
Pranil-Shinde
Enterprise Architect at Cognizant
For older versions, the support is not as strong. However, for the latest cloud version, they are more supportive. It...
Read full review of SAP Adaptive Server Enterprise »
Craig Van Der Walt
CTO at Atheneum
The solution's technical support is above average but not excellent. I rate the technical support a seven out of ten.
Read full review of SAP Build Process Automation »

Review 1 of 30

Technical Support

No Data Available

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