Compare Alibaba vs SAP

Alibaba

Based on 19 reviews.

SAP

Based on 1639 reviews.

Latest Research

Buyer's Guide

Alibaba Cloud vs. SAP HANA Enterprise Cloud

December 2025

SAP HANA Enterprise Cloud vs. Alibaba Cloud

Updated: December 2025

Sample Customers

Alibaba Cloud

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint

Alibaba Cloud Quick BI

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

SAP BusinessObjects Business Intelligence Platform

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Analytics Cloud

Live Oak Bank

SAP Analytics Hub

STIB-MIVB

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

Alibaba Cloud

5 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

Manufacturing Company

11%

Comms Service Provider

10%

Computer Software Company

Financial Services Firm

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Vishal Bayskar
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
Read full review of Alibaba Cloud »
Didik Karjono
Chief Executive Officer at a consultancy
Support is enough and satisfactory.
Read full review of Alibaba Cloud »
Gilang Evandyano
Data Engineer at a financial services firm
I am satisfied with the tool's support for trading and e-commerce.
Read full review of Alibaba Cloud »
Aderonke Adeyegbe
CEO at a financial services firm
The support from the tech team at Alibaba is quite impressive.
Read full review of Alibaba Cloud »
Salahuddin Shaikh
Site Reliability Engineer at a tech vendor
I rate the technical support as three and a half out of ten, considering my experience with them from two years ago....
Read full review of Alibaba Cloud »
GilangEvandyano
Data Engineer at a financial services firm
I would rate technical support as four out of five. It could be better.
Read full review of Alibaba Cloud »
Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
Read full review of Alibaba Cloud »
Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
Read full review of Alibaba Cloud »
Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
Read full review of Alibaba Cloud »
Anonymous User
Senior Software Manager at a manufacturing company
I have not used the support.
Read full review of Alibaba Cloud »
Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
Read full review of Alibaba Cloud »

Review 1 of 11

Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at a transportation company
Technical support could be a bit better. We haven't been completely satisfied with them.
Read full review of SAP Data Services »
Dhiraj Jankar
Senior SAP Basis Consultant at a consultancy
SAP support isn't on par with products like Microsoft Azure or AWS. It's nowhere close to the competitors.
Read full review of SAP HANA Enterprise Cloud »
AhmedHaridy
Managing Director at a computer software company
The tool's technical support is fast.
Read full review of SAP IT Operations Analytics »
Abdelwaheb HAFSAOUI
Consultant SAP BI at a computer software company
Technical support is good. I've never had a problem with them.
Read full review of SAP Analytics Cloud »
Steven Leung
Technical Director at a tech services company
We provide technical support to our clients when they need our assistance.
Read full review of SAP S/4HANA »
AjayKumar7
Manager, Business Analytics, BI Lead at a consultancy
Previously, SAP's direct support was good, but it so no good now. Previously, they had direct support from SAP, but...
Read full review of SAP BW4HANA »
Kumar Saurav
Director - SAP BTP at a tech services company
Technical support is quite good, no complaints there.
Read full review of SAP S/4HANA »
SaadatTaghi
Emerging Cloud Solution Architect at a tech services company
The online support from SAP I have used has been good.
Read full review of SAP PowerDesigner »
Keerthana Jayathran
SAP BTP Developer at a tech vendor
If you are using a ticket, it is pretty much, like, they will assist us well. But, without raising a ticket, it is...
Read full review of SAP Intelligent RPA »
Rene Dorantes
IT Manufacturing Intelligence Chief at a mining and metals company
We contacted the technical support for SAP Data Quality Management three years ago, and they assisted us. They were...
Read full review of SAP Data Quality Management »
Anonymous User
Group IT Manager at a engineering company
Technical support is strong and helpful.
Read full review of SAP Business Warehouse »
Michael Lutz
Sr. Data Warehouse Developer at a healthcare company
SAP's support is good, but the process can be complex. If I were giving it a letter grade, I would say B-minus.
Read full review of SAP Data Services »
Anonymous User
Principal Consultant at a financial services firm
I would rate technical support average to good.
Read full review of SAP SuccessFactors »
Anonymous User
Data Warehouse Manager
Customer Service: Difficult. There is a story that SAP received a list with 150 bugs in SAP BW in combination with...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Freelancer at a consultancy
It's good.
Read full review of SAP IQ »
Anonymous User
Consultant at a mining and metals company
We have been in touch with technical support, but not for any major issues. I'd rate them seven out of ten.
Read full review of SAP HANA »
Anonymous User
Database Consultant at a pharma/biotech company
I would say I'm satisfied with technical support, buy it can be improved also. Improved in terms of data warehousing,...
Read full review of SAP HANA »
AndreeaSoloi
Process Excellence Manager at a healthcare company
Technical support offers prompt answers from our initial contact (sales representatives) to the consultant we worked...
Read full review of SAP Signavio Process Manager »
Param T
SAP Enterprise Solution Architect at a tech services company
Excellent.
Read full review of SAP HANA »
Anonymous User
Associate Consultant at a consultancy
Technical support typically caters to us if any of the server systems are down. Otherwise, technical support,...
Read full review of SAP Data Services »
SemirKljajic
Quality Management
The support at Signavio is fast. We have got some very comprehensive answers. I would rate the support as very good.
Read full review of SAP Signavio Process Manager »
Ahmed_Adel
Technical manager at a tech services company
I do not have any experience with customer service and support.
Read full review of SAP HANA »
SEAN Justine
Works
Technical support is good. I would rate them an eight out of ten.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Technical Lead at a tech services company
We usually use both the forum and the support group for SAP. As I mentioned, if there are some serious issues, we are...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Operations Manager at a tech services company
I deal more with business modeling and haven't needed support. It is possible our technical team has.
Read full review of SAP NetWeaver »
VikasMheoe
Manager, ERP Deployment at a wholesaler/distributor
I contacted support once. The team answered my query. I am satisfied with the response. I rate the support an eight...
Read full review of SAP Signavio Process Manager »
Anonymous User
Sr. Specialist at a tech services company
I have rarely needed to be in touch with technical support for the setup. Previously, I used to work with products...
Read full review of SAP Analytics Cloud »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Data Governance »
Anonymous User
Senior Application Analyst at a healthcare company
Customer Service: Customer service was great I had a couple questions and they walked me thru it quick and easy....
Read full review of SAP Crystal Reports »
Popoola Adams
Director at a tech services company
I work for an SAP partner company. We were the first SAP BusinessObjects partners in Nigeria, which is where I'm...
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Technical Support

No Data Available

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