Compare Alibaba vs SAP

Alibaba

Based on 19 reviews.

SAP

Based on 1644 reviews.

Latest Research

Buyer's Guide

Alibaba Cloud vs. SAP HANA Enterprise Cloud

February 2026

SAP HANA Enterprise Cloud vs. Alibaba Cloud

Updated: February 2026

Sample Customers

Alibaba Cloud

Schneider Electric, BorderX Lab, Royal Philips, Catchpoint, Conversant, Blogmint

Alibaba Cloud Quick BI

Herbst Produkt, The Makery, Hampstead Tea, Laila London, LONGCRAFT CO. LTD

SAP BusinessObjects Business Intelligence Platform

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Analytics Cloud

Live Oak Bank

SAP Analytics Hub

STIB-MIVB

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

Alibaba Cloud

5 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

Manufacturing Company

11%

Comms Service Provider

10%

Computer Software Company

Financial Services Firm

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Salahuddin Shaikh
Site Reliability Engineer at a tech vendor
I rate the technical support as three and a half out of ten, considering my experience with them from two years ago....
Read full review of Alibaba Cloud »
Gilang Evandyano
Data Engineer at a financial services firm
I am satisfied with the tool's support for trading and e-commerce.
Read full review of Alibaba Cloud »
Didik Karjono
Chief Executive Officer at a consultancy
Support is enough and satisfactory.
Read full review of Alibaba Cloud »
GilangEvandyano
Data Engineer at a financial services firm
I would rate technical support as four out of five. It could be better.
Read full review of Alibaba Cloud »
Aderonke Adeyegbe
CEO at a financial services firm
The support from the tech team at Alibaba is quite impressive.
Read full review of Alibaba Cloud »
Vishal Bayskar
Associate Technical Manager at a computer software company
I'd rate technical support for Alibaba Cloud as seven out of ten because it's not that good and needs improvement.
Read full review of Alibaba Cloud »
Expert Yong
System Engineer at a tech services company
We've never contacted technical support directly. Typically, if I run into issues, I go to Google and see what I can...
Read full review of Alibaba Cloud »
Anonymous User
Senior Software Manager at a manufacturing company
I have not used the support.
Read full review of Alibaba Cloud »
Vik Devdas
CEO at a tech company
Customer support has a lot of room for improvement. There's just general documentation, general customer support, and...
Read full review of Alibaba Cloud »
Anonymous User
Solution Consultant at a comms service provider
Alibaba support is responsive. When we create tickets in the Alibaba portal, they usually respond online or call me...
Read full review of Alibaba Cloud »
Balaji T
Manager Project Management at a computer software company
Technical support numbers around 30 people. Contacting technical support is not one of my responsibilities, so I...
Read full review of Alibaba Cloud »

Review 1 of 11

Camille Maitrot
Senior Manager , Team Leader Data Analytics at a tech services company
The technical support from SAP is average.
Read full review of SAP Analytics Cloud »
Majid-Mustafa
Senior SAP Technical Consultant at a consultancy
SAP Business ByDesign offers high-priority support.
Read full review of SAP Business ByDesign »
Abdelwaheb HAFSAOUI
Consultant SAP BI at a computer software company
Technical support is good. I've never had a problem with them.
Read full review of SAP Analytics Cloud »
Eury Reyes P
Analista sr. de procesos de transformación digital at a consumer goods company
I would rate SAP support a seven. In my experience, the level of support can vary depending on the customer’s...
Read full review of SAP Signavio Process Manager »
DilipRoshantha
Head Of Information Technology at a manufacturing company
There is no issue with the product's support. You can have an annual maintenance agreement with SAP. The best part is...
Read full review of SAP BW4HANA »
Alaba Ayotunde O. OLUWAYIMIKA
It Asset Management Lead at a consumer goods company
We have in-house support. Calling technical support sometimes takes a while, but we have some people who have the...
Read full review of SAP SuccessFactors »
Vinay Lohakare
SAP Technical Architect at a tech vendor
While I haven't dealt with support in the past year, they are usually pretty good.
Read full review of SAP HANA »
Md Ashraful Islam
Executive Director, IT & Business Operation at a manufacturing company
In my previous business, which involved a large-scale SAP implementation, we had direct access to SAP support as our...
Read full review of SAP HANA »
NarendraKumar2
Process Mining Consultant at a tech services company
The technical support services are good. However, they cannot provide solutions for certain problems.
Read full review of SAP ERP »
Gary Cook
Executive at a tech services company
It's possible that my team have used the technical support but I can't say how their service was. I haven't heard any...
Read full review of SAP Predictive Analytics »
ManujGupta
Chief Executive Officer at a consultancy
Amazon Web Services (AWS)
Read full review of SAP SuccessFactors »
Sahil Doshi
Associate director at a consultancy
We have consulted directly with SAP when it comes to completing the initial implementation. When it comes to going...
Read full review of SAP S/4HANA »
NarendraKumar2
Process Mining Consultant at a tech services company
The customer service and support are absolutely good. However, it might be delayed sometimes.
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Works
I am the technical support for this solution in the company and I constantly engage the solution's technical support....
Read full review of SAP Information Steward »
Anonymous User
Director at a tech consulting company
I've never needed to use customer service/technical support.
Read full review of SAP Crystal Reports »
Anonymous User
SAP BusinessObjects Consultant at a tech company
We are very unhappy with technical support. First of all, they send their sales agents or pre-sales agents and most...
Read full review of SAP Business Warehouse »
Anonymous User
Associate Consultant at a consultancy
Technical support typically caters to us if any of the server systems are down. Otherwise, technical support,...
Read full review of SAP Data Services »
Anonymous User
IT manager at a tech services company
I haven't contacted SAP for support with ERP, but I have a relationship with them. My previous company was a software...
Read full review of SAP ERP »
Anonymous User
Manager of Government and Data Quality at a financial services firm
The support is good and is available 24/7.
Read full review of SAP HANA »
Anonymous User
CEO at a financial services firm
The technical support from SAP is medium. I'm not fully satisfied and it could be improved. It isn't always a matter...
Read full review of SAP HANA »
Diaa_Hussein
Digital Transformation Director at a manufacturing company
I have had a chance to contact SAP support for issues and problems. My impression of the way they provide support is...
Read full review of SAP IT Operations Analytics »
Adebisi Odeyingbo
Director at a media company
The customer service and support are stable enough. I rate them an eight out of ten.
Read full review of SAP NetWeaver »
AndreasChorosis
VP of Finance Innovation at a tech services company
We have a strategic partnership — not only technical support or consulting product support. That means that every...
Read full review of SAP Signavio Process Intelligence »
AnilKumar38
Project Manager - Analytics at a consultancy
Sometimes, the response from technical support is very slow, but at other times, the issue is resolved quickly. When...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Operational Director at a tech services company
We haven't worked directly with SAP's technical support, but we have support from the company which helped us...
Read full review of SAP Business One »
Anonymous User
SAP Associate Consultant at a consultancy
I've been in touch with technical support because SAP has a presence in Nigeria. We can also get support from South...
Read full review of SAP Analytics Cloud »
Vita Biletska
Process Manager at a non-tech company
I haven’t worked with Signavio support.
Read full review of SAP Signavio Process Manager »
Anonymous User
Principal Data Management Consultant at a comms service provider
We have used technical support but was it was difficult to get in touch with the right person. It was not very clear...
Read full review of SAP PowerDesigner »
Anonymous User
EAM Executive at a educational organization
There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay....
Read full review of SAP ERP »
Anonymous User
SAP BO/BI Architect at a tech services company
Sometimes it's average, and sometimes it's excellent.
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Technical Support

No Data Available

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