Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1765 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

5 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

5 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Government

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Prem Raj
Senior Information Technology Security Officer at alpha
I have a lot of experience with technical support, both directly and indirectly. I have premium support with the...
Read full review of OpenText Network Node Manager »
ERICK RAMIREZ
Team Lead Solutions Architect at IMEXPERTS DO BRASIL
IDOL's tech support needs improvement. Sometimes we have some issues that they are working for some time, but I think...
Read full review of OpenText Knowledge Discovery (IDOL) »
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
The technical support for OpenText SiteScope deserves a rating of nine out of ten. My experience with technical...
Read full review of OpenText SiteScope »
Alice MacNeil
Director Quality Engineering at a retailer
We don't deal directly with Micro Focus but with one of their support teams through another vendor. We've never had...
Read full review of OpenText Software Delivery Management »
Teddy Elias
Senior Manager, Systems and Network Engineering at a computer software company
Their support is really bad. Maybe Micro Focus has changed but they were not good before. They weren't really...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Solution Architect at a pharma/biotech company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of OpenText Application Quality Management »
Anonymous User
Systems Consultant at NIIT Technologies Limited
The customer support is quite responsive and often able to handle issues technically. In rare cases, the case will be...
Read full review of OpenText Data Protector »
Anonymous User
Project Manager at a tech services company
Customer Service: Commercially speaking, the customer service was a total nightmare at the very beginning. I hope...
Read full review of Agile Manager [EOL] »
Anshu Mudgal
Assistant Content Manager at a agriculture
The customer service and support are responsive. However, Nexus's support is better.
Read full review of OpenText Documentum Content Management »
Bill Lim
System Engineer at Tarch
I rate Micro Focus support six out of 10. In the past, I contacted Micro Focus support frequently, but most of my...
Read full review of OpenText Data Protector »
Anonymous User
Test Manager at a tech services company
Customer Service: It is a very close community, and luckily there are a lot of posts. Technical Support: I've not had...
Read full review of OpenText Application Quality Management »
Cagin Uludamar
Application Architect at a financial services firm
They respond very quickly and are very good in terms of product, technical info, and communication skills.
Read full review of OpenText Silk Central »
Anonymous User
Security Systems Analyst at a retailer
Technical support is very good. I've never had an issue that we couldn't resolve. If we have a scan running and we...
Read full review of OpenText Core Application Security »
Anonymous User
Sr Systems Engineer - Quality Assurance at a consumer goods company
Service Virtualization support is great, and I'd rate each tech support specialist highly. It's better than support...
Read full review of OpenText Service Virtualization »
Muntasir Ibrahim
ICT Vendor Specialist at Asb
In Sudan, we don't have any technical support. We hope the solution improves their reach over the coming year and we...
Read full review of OpenText Connected MX »
Anonymous User
Executive Alliances at EOH
I am not personally responsible for technical support, but the other team would have used them.
Read full review of OpenText Application Quality Management »
Anonymous User
Sr. Performance Engineer at a retailer
It's on and off at times, depends on what tech guy you are working with. Some of them I find very technical strong...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
SylvainMaertchik
Education Director at ID Integrated Data SA
We do not have too many technical problems, and we are satisfied with the support.
Read full review of OpenText Access Manager with Managed Services »
Anonymous User
Senior qa manager at a leisure / travel company
The tech support seems to be pretty good. There have been a few problems that they haven't resolved, but they've led...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Sr. Software Test Engineer at a financial services firm
The level of support from HP is average.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Senior Consultant and Solutions Architect
The support team has had its struggles; it is getting better. I think the split of HP into two companies has helped,...
Read full review of OpenText AI Operations Management »
Manoj Ray
Quality Lead at Vodafone
I would rate our Qatar technical support as 10 out of 10. Our technical support person is always available to help...
Read full review of OpenText Application Quality Management »
Techconslt67
Technical Consultant at a tech services company
That is one of the bad things with Micro Focus. They are not so reactive and sometimes it takes more time to address...
Read full review of ArcSight Logger »
Anonymous User
Project Lead at a tech services company
Customer Service: I'd say that customer service is not good. Technical Support: Technical support is also not good.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Technical Leader / Business Intelligence Consultant
They are very professional and responsive.
Read full review of OpenText Analytics Database (Vertica) »
David Babcock
Principal at a tech services company
When we started, the support was great because we were paying for it. Once we stopped paying for their subject matter...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Change Manager at a tech services company
Customer Service: AverageTechnical Support: Average
Read full review of OpenText Documentum Content Management »
Anonymous User
Chief Technology Officer at a tech services company
Technical support is very good. They're very fast at resolving tickets. We've only ever had two or three tickets in...
Read full review of OpenText Core Endpoint Protection »
Anonymous User
Manager at a tech services company
Initially, we handled all tech issues ourselves. Later, we used the tech support with the support-related issues with...
Read full review of OpenText Operations Orchestration »
Anonymous User
Manager at a financial services firm
It depends on the case, but most of the time first-line support is okay, but in most cases we have to go to...
Read full review of OpenText Application Quality Management »

Review 1 of 30

Technical Support

No Data Available

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