Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1774 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

7 reviews

OpenText Data Protector

1 reviews

OpenText Enterprise Security Manager

4 reviews

Top Industries

Outsourcing Company

16%

Construction Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

13%

Financial Services Firm

11%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Gaurav Ranade
CTO at Rah Infotech Pvt Ltd
ArcSight Security Orchestration Automation Response is required in most security projects. Whenever there are...
Read full review of ArcSight Security Orchestration Automation Response »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
ECM Delivery Manager at a university
OpenText Information Archive is basically used for decommissioning purposes. When organizations would like to have...
Read full review of OpenText Information Archive »

Review 1 of 5

Customer Service

Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Islam Bayraktar
Co-Founder and Director of Services at Continuous Software at a tech services company
I have contacted the technical support team. We had open tickets with them, especially with the last year. The...
Read full review of OpenText Service Manager [EOL] »
Dale Dirkes
President at DIAD Consulting, Inc.
I haven't used technical support for a couple of years. The solution has been pretty issue-free.
Read full review of Carbonite Server »
HelenSague
Senior Performance Testing Specialist at Canadian Pacific Railway
Their support is very good and fast. As compared to some of the other companies, it is very good and fast. I would...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Mohammad Sabah
Senior Security Analyst at a government
I haven't had many problems, but I a partner in Jordan has helped me more than the vendor.
Read full review of ArcSight Logger »
Naresh Markapuram
Global Service Delivery Manager at a tech services company
The technical support team’s response time could be faster.
Read full review of OpenText Service Manager [EOL] »
Prischal Bahgoo
General Manager at VIC IT
The level 3 engineers do not work in our time zone. Hence, we need to wait until late at night for support. You may...
Read full review of ArcSight Logger »
PhetaMoloi
QA Specialist at Vodacom Business
In my company, we have a contact with whom I interact so that we can escalate our issues a bit quicker, and that...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Farouk Dikko
SOC Engineer at a financial services firm
While the technical support team provides fast responses to our queries, we have encountered challenges obtaining the...
Read full review of ArcSight Logger »
Anonymous User
System specialist IDM/SIEM at SV Informatik GmbH
Technical support for this solution is good.
Read full review of Sentinel »
Anonymous User
Monitoring Systems and Performance Engineer at a retailer
We have been experiencing issues with the Java based things. So recently I have been working on a couple of the cases...
Read full review of OpenText Real User Monitoring »
Anonymous User
QA at a healthcare company
Customer Service: Good. Technical Support: Good.
Read full review of OpenText Application Quality Management »
Anonymous User
Principal Consultant | Contractor Manager at a insurance company
Customer Service: 8/10 Technical Support: 8/10
Read full review of OpenText Functional Testing »
Anonymous User
Senior Analyst at a financial services firm
We have the higher level, premium support. Technical support tends to be quick and reactive to issues and we don't...
Read full review of OpenText Application Quality Management »
Anonymous User
Senior Director Infrasructure Services at a tech services company
I haven't had to use it very often but when I have it's adequate.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Owner at a computer software company
As I mentioned, I teach Performance Center classes as an independent contractor, so I do not frequently have the need...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Sr. Manager Business Operations Protection at a consumer goods company
I have not worked with their technical support.
Read full review of OpenText Dynamic Application Security Testing »
Ashutosh Barot
Security Researcher at a financial services firm
I have not been in contact with technical support.
Read full review of OpenText Dynamic Application Security Testing »
Anonymous User
Senior Consultant at a tech services company
7/10 - you get good days and bad days regarding the time to resolution, and the time to get a reply from support....
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
Head of Architect at a government
We have used the technical support and we have quite a lot of HPA people in place on site trying to help us solve...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Chief Technology Officer (CTO) at a tech company
It has improved substantially over the last two years. I'm going to rate them at 3/5 because when you call in the...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Senior Security Consaulant at a tech vendor
For the most part, WebInspect has pretty good technical support. Not all Micro Focus products have equally good support.
Read full review of OpenText Dynamic Application Security Testing »
Anonymous User
Senior Consultant at a consultancy
I have not interacted with technical support. This is my company that purchases the tool, and once an issue arrives,...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Mobile QA Developer at a tech vendor
Customer Service: Never had a chance to communicate Technical Support: Never had a chance to communicate
Read full review of OpenText Silk Test »
Anonymous User
Senior DBA at a local government
Technical support is excellent.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
ITSM & BSA Team Leader at a computer software company
The level of technical support depends on who's handling your case. Some cases are very slow, taking one or two...
Read full review of OpenText AI Operations Management »
Tansu A.
Test Automation Consultant at a tech services company
Overall, if you are able to reproduce an issue, their technical support can help you. But sometimes it can be very...
Read full review of OpenText Functional Testing »
Anonymous User
IT Systems Administrator at a tech vendor
Customer Service: I haven't contacted customer service. Technical Support: High. The last upgrade caused issues, but...
Read full review of OpenText Data Protector »
Pankaj Thakur
System Engineer at Tata Consultancy
Micro Focus's technical support is functional and responsive.
Read full review of OpenText Application Quality Management »
Anonymous User
Senior business Intelligence consultant at Asociación SevillaUP
N/A, not used.
Read full review of OpenText Analytics Database (Vertica) »
Caroline Gitonga
Presales Consultant at Oracle
Customer Service: Very responsive, though we haven't needed a lot of support. Technical Support: Technical Support...
Read full review of OpenText Application Quality Management »

Review 1 of 30

Technical Support

No Data Available

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