Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1757 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

6 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

8 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Healthcare Company

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at a financial services firm
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at a tech services company
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Himanshu_Tyagi
Lead Cybersecurity at a consultancy
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at a tech services company
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Sasikumar Balachandran
Senior BI Lead at a consultancy
I have 5 years of experience in the Microsoft ecosystem, which includes IBM Cognos and ClickView dashboards. In my...
Read full review of OpenText 360 for SharePoint »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at a computer software company
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

SANJAI GBOSCO
Enterprise Technology Head
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at a transportation company
We use third-party support.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at a tech vendor
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at a financial services firm
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at a computer software company
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at a financial services firm
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at a financial services firm
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Md. Shahriar Hussain
Information Security Analyst at a comms service provider
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at a tech services company
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at a healthcare company
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »

Review 1 of 30

Huong Vuong
Sap Fico Consultant at a manufacturing company
I have not contacted customer support yet.
Read full review of OpenText Application Quality Management »
Ravi Krishnan S
Head - Financial Reporting and Taxation at a financial services firm
When we reach out to the technical support team, they respond quickly.
Read full review of OpenText 360 for SharePoint »
Zain ur Rehman
Deputy Manager Information Security at a non-profit
The technical support from Micro Focus is bad, and I would give them a four out of ten. When I contacted them, I had...
Read full review of OpenText Network Node Manager »
SamirPatle
Senior Performance Analyst at a tech vendor
I got a solution from the support team every time I had queries.
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Aurobindo Sahoo
VP at a consultancy
The solution's customer service is excellent. They always prioritize our tickets.
Read full review of OpenText Functional Testing »
Abbasi Poonawala
Chief Enterprise Architect at a financial services firm
Whenever required, we have reached out to the technical support team. Our architecture team thoroughly evaluated...
Read full review of OpenText Core Application Security »
Anonymous User
Project Manager and Technical Consultant at a computer software company
The technical support is not perfect. Most experienced individuals who originally worked with HP have left due to...
Read full review of OpenText Data Protector »
Anonymous User
Cyber Security Specialist at a computer software company
I am satisfied with the technical support.
Read full review of OpenText Core Application Security »
Tansu A.
Test Automation Consultant at a tech services company
Overall, if you are able to reproduce an issue, their technical support can help you. But sometimes it can be very...
Read full review of OpenText Functional Testing »
Anonymous User
Information Systems Manager at a healthcare company
In my experience, support really rocks it! I had an opportunity to meet great people, very human and engineers.
Read full review of Sentinel »
Iegor Skrynnyk
Solutions Architect at a tech services company
I have been in contact with Micro Focus support a few times and I would rate them a four out of five. Sometimes, they...
Read full review of OpenText AI Operations Management »
Tarek Yahia
Consultant at a tech services company
Technical support isn’t really that good. They are not technically capable. They are not helpful and they do not...
Read full review of OpenText SiteScope »
Anonymous User
Infrastructure Architect at a marketing services firm
Technical support is good; on a few occasions, we ended up interacting with some developers!
Read full review of OpenText Vibe »
Anonymous User
Test Manager at a energy/utilities company
We have had a bit of trouble at times and, in all fairness, sometimes we felt quite left alone. We've approached...
Read full review of OpenText Application Quality Management »
Anonymous User
Staff QA Engineer at a comms service provider
For any of the operators, the support is extremely useful. It's great, actually. They are always available on-time.
Read full review of OpenText Application Quality Management »
Raghu Krishna Y
GM - Technology at a outsourcing company
We did have some issues but we did not contact the technical support of Micro Focus.
Read full review of OpenText Core Application Security »
Anonymous User
Senior Load & Performance Test Analyst at a financial services firm
When I had contacted technical support they very helpful.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Grandin Major
Assistant Consultant at a logistics company
Technical support is pretty helpful.
Read full review of Fortify Application Defender »
Anonymous User
Engineer at a consumer goods company
We are working very closely with the R&D team. We are talking about lots of features, about architecture, about...
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
R&D Manager at a tech vendor
Customer Service: An eight out of 10. Technical Support: A seven out of 10.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Chief Technology Officer (CTO) at a tech company
I have seen level 1 support has been decent over the last year. I'd rate them 3/5, but as you work your way up into...
Read full review of OpenText Service Virtualization »
Anonymous User
System Documentum Administrator at a energy/utilities company
Technical support is okay and I would rate them an eight out of ten. In some cases, the time it takes them to respond...
Read full review of OpenText Documentum Content Management »
Anonymous User
Project Manager and Technical Consultant at a computer software company
I remember that many of the cases of our customers that were highlighted to the customer support team remained...
Read full review of OpenText Data Protector »
Anonymous User
Chief Technology Officer (CTO) at a tech company
It has improved substantially over the last two years. I'm going to rate them at 3/5 because when you call in the...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Jefe de Operaciones at a manufacturing company
Technical support is very good, but in my country the ecosystem of consultants is scarce. In Argentina, in addition...
Read full review of OpenText Identity Manager »
Anonymous User
Consultant at a computer software company
We get really good support from the support team.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
IT Specialist at a hospitality company
I have not been required to use support so far.
Read full review of Mozy Pro [EOL] »
Anonymous User
Senior Consultant at a tech services company
Customer Service: I never used customer service. Technical Support: I never used technical support.
Read full review of OpenText Functional Testing Lab for Mobile and Web »
Anonymous User
Software Test Manager at a pharma/biotech company
I don’t use technical support personally. We have another guy that we report issues to and he looks after those.
Read full review of OpenText Application Quality Management »
Anonymous User
Information Security Consultant
Customer Service: Good.Technical Support: HP support needs to improve a lot. For solving one ticket HP support takes...
Read full review of OpenText Enterprise Security Manager »

Review 1 of 30

Technical Support

No Data Available

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