Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1770 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

8 reviews

OpenText Data Protector

2 reviews

OpenText Enterprise Security Manager

6 reviews

Top Industries

Construction Company

10%

Financial Services Firm

10%

Outsourcing Company

Manufacturing Company

Financial Services Firm

14%

Manufacturing Company

10%

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Kevin Copple
Sr. Quality Assurance Project Manager at a tech services company
I would rate the support for this product a seven on a scale of one to ten. The support staff is the same as for...
Read full review of OpenText Functional Testing »
Kathiravan Rajendran
Systems Admin Consultant at Pacific Life
The customer service and support seem to be good. There are some delays with response and escalation.
Read full review of OpenText Content Management »
Prischal Bahgoo
General Manager at VIC IT
The level 3 engineers do not work in our time zone. Hence, we need to wait until late at night for support. You may...
Read full review of ArcSight Logger »
IMConsultant269
Identity Management Consultant at a tech services company
Customer Service: 9/10. Technical Support: 8/10.
Read full review of OpenText Identity Manager »
Anonymous User
Test Manager
On a scale of one to 10: five.
Read full review of OpenText Application Quality Management »
Anonymous User
Manager, Utilities Applications at a financial services firm
Customer Service: Our customer-vendor relationship is solid. We get the responses we need to stay productive. From a...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Test Automation Engineer at a financial services firm
Right now, we have a good experience with support because we quickly get to developers with issues. When we contact...
Read full review of OpenText Functional Testing for Developers »
Anonymous User
Infrastructure Operation Division Manager at a comms service provider
3-4/5
Read full review of OpenText AI Operations Management »
Anonymous User
Senior Systems Administrator at a comms service provider
Customer Service: In my experience, the customer service was very good and helpful. Technical Support: Technical...
Read full review of OpenText Data Protector »
Anonymous User
QA Lead at a tech services company
Support is nice, quick, and responsive.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Program Manager - Performance Engineering at a media company
I've not had to contact tech support.
Read full review of Micro Focus Network Virtualization [EOL] »
Anonymous User
IT QA Test Manager at a leisure / travel company
Not directly through HPE. We go through HPE's vendor partner, which is Checkpoint Technologies, and they provide...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Performance Engineer
Most of my experience is in the early days of Mercury, they were brilliant. They were really good and helped resolve...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Consultant at a tech vendor
They used to have good technical support. However, the company got acquired, and the support only got worse. I've...
Read full review of ArcSight Analytics »
Anonymous User
Mexico Operations Manager at Tsoft
We are the first step of technical support for our customers. We escalate tickets to HPE, and we don't have problems.
Read full review of OpenText Functional Testing Lab for Mobile and Web »
Anonymous User
System Engineer at a tech services company
I have not yet contacted customer service or technical support.
Read full review of OpenText Core Application Security »
Kartheek Keshava Swamy
Techical Lead at a tech services company
There were some technical challenges, but the support was pretty good. They could work on some more things because...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
PM at a energy/utilities company
I would say that they definitely need to improve their support features — this is a problem. When I open a ticket,...
Read full review of OpenText Network Node Manager »
Pankaj Thakur
System Engineer at Tata Consultancy
Micro Focus's technical support is functional and responsive.
Read full review of OpenText Application Quality Management »
Anonymous User
Cyber Security Team Leader at a tech services company
Tech support is average. Not bad. Not good.
Read full review of ArcSight Analytics »
Anonymous User
Senior business Intelligence consultant at Asociación SevillaUP
N/A, not used.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
CEO at a tech services company
I am not satisfied in their technical support, of late.
Read full review of OpenText Real User Monitoring »
Anonymous User
Performance & Analytics Team Lead at a financial services firm
We have not dealt with them so much yet. The support for Silk Performer was excellent. We had excellent resources and...
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Anonymous User
Sr. DevOps Engineer, Adometry at a tech company
Excellent. It can take some time to get to the right people but generally our issues are all addressed in an...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Delivery Consultant - Security Solutions
Eight out of 10.
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Incident and Problem Manager at a pharma/biotech company
I personally haven't used the technical support. The team that I work with in conjunction for delivery of the tool...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Vice President of Infrastructure Management at a transportation company
An eight out of 10.
Read full review of Micro Focus OpenView [EOL] »
DatabaseArch877
Vertica Database Architect at a tech consulting company
The technical support for Vertica specifically is great. They still have lots of the original (pre-HP acquisition)...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Sr DBA/ DBA Tech Lead at a non-profit
Technical support is good, and they react quickly.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Sr Information Technology Manager at a manufacturing company
As a solution that was discontinued, we've been out of contract for a number of years, so we can't speak to the...
Read full review of OpenText Business Process Monitoring »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.