Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1767 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

4 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

5 reviews

Top Industries

Financial Services Firm

Construction Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

14%

Manufacturing Company

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Yash Brahmani
Devops Engineer at BNP Paribas
Micro Focus support is slow, and they should improve that.
Read full review of OpenText Core Application Security »
Madhavi Gudipati
QA Architect at PACCAR Inc
The support from Microsoft is not good. They are very lazy in answering anything. If we create a request, it takes...
Read full review of OpenText Functional Testing »
Chris_Clark
Sales Director at Cad-Capture
Documentum's support is very good. They are very knowledgeable. I would rate them a seven out of ten.
Read full review of OpenText Documentum Content Management »
Hugo Almeida
Head of IT Automation at a tech services company
We didn't have any need to interact with technical support. We haven't faced any issues while using the product. We...
Read full review of OpenText Robotic Process Automation »
Tomas Hald
Consultant at IT Hald Redo AB
Support wasn't too helpful when we had to do an upgrade. The website is complex, and it's difficult to get answers....
Read full review of OpenText Application Quality Management »
Nuno-Carvalho
Senior Consultant at Timestamp ITM
Technical support for SiteScope needs a lot of improvement. The support team can be slow to respond and often lacks...
Read full review of OpenText SiteScope »
Rias Majeed
CTO at Exceed NetSec LLC
Support is okay, but we handle most things ourselves. Sometimes, we face challenges. For example, if you fail to...
Read full review of OpenText Recover »
Anonymous User
QA at a healthcare company
Customer Service: Good. Technical Support: Good.
Read full review of OpenText Application Quality Management »
Nono Bon
Senior IT security Administrator and solution at scada.ci
The support from ArcSight Enterprise Security Manager is very good. However, we have some questions that have not...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Backup Engineer at a manufacturing company
Customer Service: 8/10. Technical Support: 8.5/10.
Read full review of OpenText Data Protector »
Vishwa-Reddy
Team Lead at Accenture
The technical support is really good. They have a support portal, which is helpful.
Read full review of OpenText Software Delivery Management »
Anonymous User
Infrastructure Architect at a comms service provider
The technical support was pretty good from HPE; better than usual. They're not bad. It was more on the development...
Read full review of OpenText Data Protector »
Anonymous User
Founder, Managing Director at a tech services company
I would rate technical support for the solution at six out of 10. Usually there is a lack of connection among the...
Read full review of OpenText Software Delivery Management »
Anonymous User
Product Line Manager at a tech consulting company
My team works with the customer success team for technical support and customer service for OpenText AI Operations...
Read full review of OpenText AI Operations Management »
AsstDirector497
Assistant Director, IT Operations at a financial services firm
We contact tech support, but it wasn't me directly involved in that because I've got a bit of a project team that's...
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
SIEM Administrator at a tech services company
I would rate technical support as good but not the best when compared to a few years prior. The level of support...
Read full review of ArcSight Logger »
Anonymous User
Engineer at a tech services company
HPE provides excellent technical support. The process is lengthy and time- consuming, but the quality is excellent.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Techconslt67
Technical Consultant at a tech services company
That is one of the bad things with Micro Focus. They are not so reactive and sometimes it takes more time to address...
Read full review of ArcSight Logger »
Anonymous User
Enterprise DevOps Leader, Program Manager at a media company
6-7/10 as there have been at least a couple of examples where it took a lot of time because we have to go back and...
Read full review of OpenText Functional Testing »
Venu Cherukuri
Lead Solution Architect at a consumer goods company
The tech support is pretty solid. I've never had any problems. We start with the tech support and, if it's very...
Read full review of OpenText Software Delivery Management »
Nixon B
Senior Cyber Security Analyst at a financial services firm
Tech support has been a great help. They always respond to us in a timely manner. Whenever we contact support, they...
Read full review of OpenText Core Application Security »
Anonymous User
Performance Test Architect and HP ALM Expert at a tech services company
Technical support is pretty good. However, their SLAs are based on locale, timing, etc.
Read full review of OpenText Application Quality Management »
Anonymous User
Mexico Operations Manager at Tsoft
We are the first step of technical support for our customers. We escalate tickets to HPE, and we don't have problems.
Read full review of OpenText Functional Testing Lab for Mobile and Web »
Anonymous User
Application Administrator at a financial services firm
7/10 HP support is getting better. Response times from support engineers are pretty good when using the online ticket...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Performance Test Analyst at a tech services company
Customer Service: Excellent Technical Support: Good.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Manager at a tech services company
Initially, we handled all tech issues ourselves. Later, we used the tech support with the support-related issues with...
Read full review of OpenText Operations Orchestration »
Anonymous User
Senior Manager at a tech services company
It's good, but could be better to align with other main vendors, such as IBM.
Read full review of OpenText Core Application Security »
AmitArmoza
VP Enterprise Management Division Manager at Ness Technologies | נס טכנולוגיות
Technical support is average. When it's come to complex issues, it takes longer than expected to solve.
Read full review of OpenText Identity Manager »
Anonymous User
Test Manager at a energy/utilities company
We have had a bit of trouble at times and, in all fairness, sometimes we felt quite left alone. We've approached...
Read full review of OpenText Application Quality Management »
Anonymous User
Senior manager IT at a transportation company
We are directly dealing with R&D in most scenarios. For example, one of the things is we are struggling with is to...
Read full review of OpenText Software Delivery Management »

Review 1 of 30

Technical Support

No Data Available

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