Compare Arcserve vs SolarWinds

Arcserve

Based on 52 reviews.

SolarWinds

Based on 420 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

6 reviews

2 reviews

2 reviews

15 reviews

SolarWinds Server and Application Monitor

9 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

Top Industries

Computer Software Company

16%

Manufacturing Company

11%

Government

Comms Service Provider

Manufacturing Company

10%

Financial Services Firm

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at a computer software company
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
Sergio Itikawa
Software Solutions Architect at a computer software company
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at a tech services company
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Hoang Long Nguyen
IT Infrastructure and Architect Specialist at a transportation company
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

GANESAN K
Senior Technical Engineer at a security firm
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at a comms service provider
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at a recruiting/HR firm
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
IT Network Coordinator (Northern Region) at a financial services firm
My main use case for SolarWinds Hybrid Cloud Observability is proactive monitoring, which allows the network team or...
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
Manager - Production Database Administration at a tech vendor
My main use case for SolarWinds Database Performance Analyzer is as a database performance monitoring tool. My...
Read full review of SolarWinds Database Performance Analyzer »

Review 1 of 5

Customer Service

Sergio Itikawa
Software Solutions Architect at a computer software company
I can say that Arcserve support is good, but the staff in Brazil is very reduced, so we need to talk with foreigners....
Read full review of Arcserve OneXafe »
Manuel Alves
owner at a tech services company
We have not had issues that we needed to contact support.
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure and Architect Specialist at a transportation company
Customer service is very simple and maintains well with us, but they are very slow when resolving critical problems.
Read full review of Arcserve SaaS Backup »
Amila Abeysinghe
Information Technology Specialist at a tech services company
Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at a tech services company
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
Rajnish Saxena
Executive Director at a tech services company
Technical support for the solution is slow, but our company can handle it. Users need technical support when some...
Read full review of Arcserve UDP »
MukundKambli
Lead Solutions Architect at a computer software company
The technical support is excellent.
Read full review of Arcserve UDP »
Presalesman67
Presales & Projects Manager at a tech services company
Technical support for this solution is very good.
Read full review of Arcserve UDP »
Viral Shah
Information Technology System Administrator at a aerospace/defense firm
I have not used technical support.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at a tech services company
We are satisfied with the solution’s technical support.
Read full review of Arcserve UDP »
Jhonata Lessa
Senior Infrastructure Analyst at a non-tech company
Arcserve UDP's support is good and attends cases within two hours. They are the best.
Read full review of Arcserve UDP »
Nelson Ferrazzuolo
pre-sales engineer at a tech services company
Support is good. Their people are knowledgeable about the product. I've been able to get resolutions when needed.
Read full review of Arcserve UDP »
Lucas Moura
Full Pre-Sales Analyst at a tech services company
Our support team handles initial issues and connects clients directly with Arcserve support. From what I've heard,...
Read full review of Arcserve UDP »
SANJAY HASIJA
Founder at a tech services company
Customers have given a good rating for support. We have not had any problems so far.
Read full review of Arcserve UDP »
Anonymous User
Cyber Security Architect and Founder at a non-tech company
Eight out of 10, due to the local support offered by local distributors.
Read full review of Arcserve UDP »
Munir Thakor
Owner at a tech consulting company
The technical support takes time to respond. I believe it is because the team has less resources. However, the...
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »
David_B
Manager, Network at a educational organization
The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
We use technical support by a local provider that is very good.
Read full review of Arcserve UDP »
Anonymous User
Senior IT Consultant at a tech services company
They're decent.
Read full review of Arcserve UDP »
Anonymous User
IT Specialist at a tech services company
Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.
Read full review of Arcserve UDP »
Darshil Sanghvi
Consultant at a tech services company
The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very...
Read full review of Arcserve UDP »
Sidinei Araujo
Network Administrator at a tech services company
The technical support services are good. The team helped me understand the configuration process.
Read full review of Arcserve SaaS Backup »
Anonymous User
System Engineer at a comms service provider
We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the...
Read full review of Arcserve UDP »
Song Thiam Chiok
Director at a consultancy
The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or...
Read full review of Arcserve UDP »
Anonymous User
Executive Engineer at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »
Gustavo Lopes
IT Specialist at a healthcare company
Low. They are available in a few languages and the ones supporting me had a low level of knowledge.
Read full review of Arcserve UDP »
Helio Perlman
President at a recreational facilities/services company
Technical support is very fast for the most part.
Read full review of Arcserve UDP »
PaulGeorge
Senior Analyst Programmer at a financial services firm
The support is not really so good. Sometimes we have had to find solutions on our own.
Read full review of Arcserve UDP »

Review 1 of 30

Rafal-Stas
CEO at a security firm
The solution's technical support is helpful. I rate the technical support a nine out of ten.
Read full review of SolarWinds Security Event Manager »
RajeshB
Server and Network Monitoring Manager at a consultancy
There have been issues with quality and connectivity, resulting in delays when trying to connect with the support...
Read full review of SolarWinds Network Configuration Manager »
Rafal-Stas
CEO at a security firm
The technical support team is very efficient and gives rapid answers.
Read full review of SolarWinds Access Rights Manager »
Muhammad Asif
Consaltant at a consultancy
We don't use technical support because we handle everything in-house. We already make customized dashboards, reports,...
Read full review of SolarWinds NPM »
Olajide Olusegun
Network Team Lead at a tech services company
The response times could improve for the support team from SolarWinds NCM. In the past, we've encountered bugs and...
Read full review of SolarWinds Network Configuration Manager »
Fabio Gontarski
Teaching Professional at a comms service provider
I found that customer support is adequate.
Read full review of SolarWinds Hybrid Cloud Observability »
Usman Shafeeq
Student at a educational organization
SolarWinds provides excellent technical support. You can easily identify which devices are operational and which are...
Read full review of SolarWinds Network Device Monitor »
SoheylNorozi
IT Consultant at a tech services company
I normally get my support for this solution from the community. There are references available on the internet. I...
Read full review of SolarWinds Web Help Desk »
Anil Rao
Vice President Delivery & Operations at a tech services company
I found that the technical support from SolarWinds was not really very good. Technical support is a bit difficult....
Read full review of SolarWinds Web Help Desk »
BENDER BENEDICT
L3 Technical Support Engineer at a tech vendor
The technical support is very responsive and they don't stop troubleshooting until they have resolved the issue.
Read full review of SolarWinds Service Desk »
Masud Alam
Manager at a tech vendor
On behalf of our organization, we have contacted the support team a few times, and they have been helpful enough. I...
Read full review of SolarWinds Network Configuration Manager »
Fazal Azeem
Implementation & Support Specialist at a computer software company
Technical support from SolarWinds is the best.
Read full review of SolarWinds NPM »
IanReilly
Manager at a university
In terms of technical support, I've noticed a decline in recent years. They have expanded their support teams...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Consultant at a tech services company
Customer Service: Excellent support Technical Support: Excellent support
Read full review of SolarWinds NPM »
Anonymous User
Systems Administrator at a tech services company
SolarWinds has a community called Thwack. That is where I get most of my help. I would give it the highest rating.
Read full review of SolarWinds NPM »
Anonymous User
Technical Head at a tech services company
I'm part of the THWAK, a community that uses SolarWinds. They're okay. There are so many configurations there,...
Read full review of SolarWinds NPM »
Nouman Khan
Senior Solutions Specialist (Network & Security) at a comms service provider
We have been in contact with technical support and they are good.
Read full review of SolarWinds NPM »
Anonymous User
IT Leadership, System Management at a manufacturing company
Local technical support is okay. I would rate them seven out of ten. They're not bad, but they're not good either.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Network Administrator at a manufacturing company
Customer Service: This is one area where SolarWinds can do better. Customer service, in terms of account renewals,...
Read full review of SolarWinds NPM »
MohammedAlkhabbat
Network Administrator at a comms service provider
For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.
Read full review of SolarWinds NPM »
Anonymous User
ISO at a manufacturing company
I am very satisfied with their technical support.
Read full review of SolarWinds Security Event Manager »
Meechai C.
Consult at a manufacturing company
The customer service and support are good.
Read full review of Samanage »
Anonymous User
Information Technology Infrastructure Architect at a financial services firm
We have been very pleased with technical support. They respond quite quickly and the responses are always helpful.
Read full review of SolarWinds NPM »
Anonymous User
SVP/Director of Information Technology at a financial services firm
Technical support is very good. Technical support was always solid.
Read full review of SolarWinds Network Device Monitor »
Kumar Mahadevan
IT Infrastructure Analyst at a computer software company
good. can be hit or miss sometimes, but sometime you get some good tech support over there.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Program Manager at a computer software company
We're not happy with SolarWinds' support.
Read full review of SolarWinds Security Event Manager »
Margaret Auld-Louie
System Administrator at a non-profit
I haven't really dealt with technical support, that's dealt with more by my coworker who is more expert on this.
Read full review of SolarWinds Web Help Desk »
Anonymous User
Lead Network Engineer/Business Developer at a tech services company
Customer Service: Customer service has gotten a lot better. They recently revamped that area. Technical Support: Some...
Read full review of SolarWinds NPM »
Anonymous User
Solutions Consultant at a computer software company
I rate SolarWinds support seven out of 10. The quality varies depending on who picks up the phone.
Read full review of SolarWinds NPM »
Anonymous User
Senior Lead at a tech vendor
The customer support for SolarWinds Hybrid Cloud Observability is excellent.
Read full review of SolarWinds Hybrid Cloud Observability »

Review 1 of 30

Technical Support

No Data Available

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