Compare Arista vs LogicMonitor

Arista

Based on 108 reviews.

LogicMonitor

Based on 40 reviews.

Overview

Arista Networks is a computer networking company headquartered in Santa Clara, California, USA. The company designs and sells multilayer network switches to deliver software-defined networking solutions for large datacenter, cloud computing, high-performance computing and high-frequency trading environments. Arista's products include an array of 10s switch. Arista's own Linux-based network operating system, EOS, runs on all Arista products.

Information Not Available

Sample Customers

Arista Data ANalyZer

IG Group, CBC Radio Canada, Fixed Mobiles Telecom, LivePerson, Samsung SDS

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Unomaly

ESL VasakronanTurtle Entertainment

Popular Solutions

Arista Networks Platform

13 reviews

4 reviews

1 reviews

14 reviews

1 reviews

Top Industries

Construction Company

10%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Computer Software Company

11%

Manufacturing Company

11%

Financial Services Firm

10%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dibyendu Das
Director at a tech company
Our use cases for Arista Networks Platform are extremely agile, such as in command control centers in smart cities...
Read full review of Arista Networks Platform »
Gary-Downey
Director of Information Technology at a consultancy
I just get on and monitor the interfaces, the networking, and the basics of it for this product.
Read full review of Untangle NG Firewall »
Nimit Puvar
A VP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
We are using the same products. We implement CloudVision, but have not implemented the security portion of that.
Read full review of CloudVision »
Denis Malinovtsev
Chief Technology Officer at ictbit
I work as a consultant and integrator, using Arista Networks platform in my customers' networks. I deal with switches...
Read full review of Arista Campus LAN Switches »
Anonymous User
systems engineer at a computer software company
My main use case for Arista Edge Threat Management NG Firewall is as a perimeter firewall. I use it as a perimeter...
Read full review of Arista Edge Threat Management NG Firewall »

Review 1 of 5

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Customer Service

AtulKumar6
Network lead at SDGC
The tool's support is very knowledgeable and customer-friendly.
Read full review of Arista Campus LAN Switches »
David Perez Ortuño
Representative For The Nuclear Industry In Spain (Eu) at Sensia
There was no need to deal with technical support from Arista Networks Platform.
Read full review of Arista Networks Platform »
Robert Wambani
CTO at JabJabGroup
The technical support is quite good. The support staff are quite efficient. Another thing to consider is that once...
Read full review of Mojo Networks »
Moshiur-Rahman Khan
CEO at IOPoint.com
Support is good. You just need to notify them. They will instantly get back to you.
Read full review of Arista Campus LAN Switches »
Dibyendu Das
Director at a tech company
Arista Networks Platform always provides very critical technical support. They always expect the tier one and the...
Read full review of Arista Networks Platform »
Tareq Elqadah
Regional Sales Manager at Cyber Knight Technologies FZ LLC
Arista has excellent tech support distributed around the world.
Read full review of Arista Networks Platform »
AnkurKumar
Consultant at HCL Technologies
On a scale from one to five, I would give technical support a three.
Read full review of Arista Networks Platform »
Momodou Jarju
Co-Founder & CTO at 2M Corp
Customer service and support are not very helpful. I rate them a three out of ten.
Read full review of Untangle NG Firewall »
Nimit Puvar
A VP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
If I were to rate the support from zero to ten points, I would give it nine point five.
Read full review of Arista Networks Platform »
JonathanHowell
Founding Director at Cyberdyne Solutions
Untangle NG Firewall's tech support is cumbersome.
Read full review of Untangle NG Firewall »
Dwayne Samson
Senior Analyst Security and Compliance at a insurance company
Awake Security get high marks for their communications. We speak at least a few times weekly to ensure the system is...
Read full review of Arista NDR »
Anonymous User
Head of Information Security at a pharma/biotech company
Technical support has been good. The good news is that we haven't had to utilize their technical support too much,...
Read full review of Arista NDR »
Tony Udeze
Technical project manager at Castlenet Consulting Limited
Arista Networks Platform's customer support is quite responsive. We would rate the customer support as a nine to 9.5...
Read full review of Arista Networks Platform »
Anonymous User
Network Engineer at a comms service provider
The technical support for this solution is quite good, but the deepness of the explanation in the documentation is...
Read full review of Arista Networks Platform »
Barry Arendt
Owner at ThinkEzIT
The technical support is wonderful. They are all US-based out of Colorado. When you need help, you are not talking to...
Read full review of Untangle NG Firewall »
Seth Hink
Senior Network Engineer II at Mercury General Corporation
They've been really good. I actually enjoy them a lot more than Cisco. I would rate them a nine or ten out of ten....
Read full review of Arista Networks Platform »
Anonymous User
Director Of Technology
Their tech support is amazing. Not a chat. It's not that we put in a Help Desk ticket, it's more that we're on the...
Read full review of Mojo Networks »
Balakrishna Medikonda
Director at eSupport Solutions
We have not had a problem for the past couple of years so we have not been in contact with technical support.
Read full review of Untangle NG Firewall »
Anonymous User
Senior Network Engineer at a tech services company
While technical support is good, they could still improve upon their services.
Read full review of Mojo Networks »
VIJAY PANDEY
Network Architect at a tech services company
I find the technical support from Arista to be quite responsive. I would rate the support from Arista as a 7 or 7.5...
Read full review of Arista Networks Platform »
Anonymous User
Senior Network Engineer at a tech services company
The technical support is great.
Read full review of Mojo Networks »
Anonymous User
Owner (Senior Systems Engineer) at 3Kay Solutions
I initially had difficulty getting device license to appear in command center and had to log a support call. The...
Read full review of Untangle NG Firewall »
Aziz Ur Rehman
Provincial Program Manager at Human Focus Technologies
The technical support team has limited resources for fixing issues. There are a few videos and documentation online...
Read full review of Untangle NG Firewall »
Anonymous User
systems engineer at a computer software company
I have not interacted with customer support for Arista Edge Threat Management NG Firewall.
Read full review of Arista Edge Threat Management NG Firewall »
Eric Etherington
Chief Information Security Officer at Dolby Laboratories
The technical support has been surprisingly good. With most companies, they do a good job of getting you through the...
Read full review of Arista NDR »
Anonymous User
Head of Technical at a tech services company
Technical support has been very good. They're quite helpful and responsive. We're satisfied with the level of support...
Read full review of Arista Networks Platform »
Anonymous User
Consultant at a computer software company
I have never contacted the technical support for the solution.
Read full review of Arista Networks Platform »
RajeevArora
Managing Director at Orsusindia pvt ltd
We never had many issues, and whenever we had issues, their support was good enough to give us good feedback. They...
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at ThinkEzIT
The solution provides really good technical support.
Read full review of Untangle NG Firewall »
Panagiotis Kontaxis
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
I do not often communicate with technical support of Untangle. I use official documentation, guides, or manuals for...
Read full review of Untangle NG Firewall »

Review 1 of 30

Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
John Knopick
Observability Engineer at Universal Music Group
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Sanchit Makkar
Soc For Ddi at a tech consulting company
There have been no issues so far to report to customer support. However, based on what has been heard, the support...
Read full review of LogicMonitor »
Sanchit Makkar
Soc For Ddi at a tech consulting company
Customer support is excellent. The issues we identified in our environment were handled properly by the TAC staff.
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Anonymous User
Network Adminitrator at a retailer
Customer support is very good, providing instant help and assistance for any user problems and guidance for...
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good, but escalations within customer support are not so good.
Read full review of LogicMonitor »
Manash Pathak
Securuty solution architect at a tech services company
Customer support is quite responsive and they join the call if there is anything, any setup, or any rule or...
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »

Review 1 of 30

Technical Support

No Data Available

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