Compare Arista vs LogicMonitor

Arista

Based on 113 reviews.

LogicMonitor

Based on 52 reviews.

Latest Research

Buyer's Guide

CloudVision vs. LogicMonitor

September 2026

LogicMonitor vs. CloudVision

Updated: September 2026

Overview

Arista Networks is a computer networking company headquartered in Santa Clara, California, USA. The company designs and sells multilayer network switches to deliver software-defined networking solutions for large datacenter, cloud computing, high-performance computing and high-frequency trading environments. Arista's products include an array of 10s switch. Arista's own Linux-based network operating system, EOS, runs on all Arista products.

Information Not Available

Sample Customers

Arista Data ANalyZer

IG Group, CBC Radio Canada, Fixed Mobiles Telecom, LivePerson, Samsung SDS

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Unomaly

ESL VasakronanTurtle Entertainment

Popular Solutions

Arista Networks Platform

12 reviews

3 reviews

0 reviews

25 reviews

1 reviews

Top Industries

Construction Company

12%

Outsourcing Company

11%

Comms Service Provider

10%

Financial Services Firm

Manufacturing Company

11%

Outsourcing Company

10%

Construction Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dibyendu Das
Director at a tech company
Our use cases for Arista Networks Platform are extremely agile, such as in command control centers in smart cities...
Read full review of Arista Networks Platform »
Gary-Downey
Director of Information Technology at a consultancy
I just get on and monitor the interfaces, the networking, and the basics of it for this product.
Read full review of Untangle NG Firewall »
TarunKumar11
Global Leadership Council at a tech company
I think largely this is used by small and medium enterprises, and mid-market organizations is where I've actually...
Read full review of Arista Edge Threat Management NG Firewall »
NimitPuvar
A VP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
We are using the same products. We implement CloudVision, but have not implemented the security portion of that.
Read full review of CloudVision »
Denis Malinovtsev
Chief Technology Officer at ictbit
I work as a consultant and integrator, using Arista Networks platform in my customers' networks. I deal with switches...
Read full review of Arista Campus LAN Switches »

Review 1 of 5

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Customer Service

Tareq Elqadah
Regional Sales Manager at Cyber Knight Technologies FZ LLC
Arista has excellent tech support distributed around the world.
Read full review of Arista Networks Platform »
Adeagbo Olamide
Network Engineer at Castlenet Consulting Limited
I do not have direct support experience with Arista Networks Platform as I have not had an issue requiring their...
Read full review of Arista Networks Platform »
Robert Wambani
CTO at JabJabGroup
The technical support is quite good. The support staff are quite efficient. Another thing to consider is that once...
Read full review of Mojo Networks »
RicardoDias
Network and Programming Specialist at Twentytwo Integration
Unfortunately, I don't have tech support because the whole license doesn't include tech support. However, it's been...
Read full review of Untangle NG Firewall »
Josh Evans
CEO at DragonTech IT Services, Inc
I would really like phone support for emergencies. I'm not sure if there is one. I don't think I've ever had to...
Read full review of Untangle NG Firewall »
Gary-Downey
Director of Information Technology at a consultancy
I've used them maybe once for support. They got back to me pretty quickly, the response time was fast, and they're...
Read full review of Untangle NG Firewall »
Momodou Jarju
Co-Founder & CTO at 2M Corp
Customer service and support are not very helpful. I rate them a three out of ten.
Read full review of Untangle NG Firewall »
TarunKumar11
Global Leadership Council at a tech company
I would rate that as probably an eight out of ten, as I was sharing the fact that it's really good for small and...
Read full review of Arista Edge Threat Management NG Firewall »
Dibyendu Das
Director at a tech company
Generally, Arista's technical support is prompt. There can be delays but they're not bad. When we go back to them,...
Read full review of Arista Networks Platform »
Anonymous User
Solutions Architect at Terrific Tech
In terms of technical support, the service is excellent. Considering that there is a command center where you can...
Read full review of Untangle NG Firewall »
Anonymous User
Head of Cyber Threat Operations at a energy/utilities company
Awake's technical support is very good. We have a good, solid relationship with them. It's pretty stellar.
Read full review of Arista NDR »
Denis Malinovtsev
Chief Technology Officer at ictbit
I would rate their technical support as a ten out of ten; they have good support.
Read full review of Arista Campus LAN Switches »
Balakrishna Medikonda
Director at eSupport Solutions
We have not had a problem for the past couple of years so we have not been in contact with technical support.
Read full review of Untangle NG Firewall »
RajeevArora
Managing Director at Orsusindia pvt ltd
We never had many issues, and whenever we had issues, their support was good enough to give us good feedback. They...
Read full review of Untangle NG Firewall »
Anonymous User
Product Manager - Backup & Utilities at NovaStar Software & Consulting GmbH
We've never had to reach out to technical support, as we have yet to face any issues using the solution.
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at ThinkEzIT
Their technical support is of top quality.
Read full review of Application Control »
Kristofer-Laxdal
Director of Information Security at a computer software company
One of the nice things about Awake is they are nimble. One of the requests that I put in October for feature...
Read full review of Arista NDR »
Anonymous User
Founding Partner - Technology Director at VSN LATAM
We contacted them for technical support only once, and the issue was resolved in less than two hours. Their support...
Read full review of Untangle NG Firewall »
Anonymous User
Systems Engineer at a tech services company
The support experience has been positive so far. Although we haven't directly engaged with the technical support...
Read full review of Arista NDR »
Anonymous User
Senior Systems Engineer at WealthCounsel, LLC
Their technical support has been very good. Any time I've had questions or issues, they've been quite responsive.
Read full review of Arista NDR »
Aaron Adjeisawh
Network and systems Engineer at a healthcare company
Arista Networks Platform's customer support is very responsive and excellent.
Read full review of Arista Networks Platform »
MangingDirectr67
Managing Director at a non-profit
We never had to use technical support. We had engineers in-house who could keep it running without needing external...
Read full review of Untangle NG Firewall »
Victor Odoyo
Director at Kisii County Government
The local technical support does not understand the product very well. It's very hard to find a technical support...
Read full review of Untangle NG Firewall »
Didan Esa Fabel Aji Purbawasesa
System Engineer at VTI
Arista Networks Platform's technical support is very effective.
Read full review of Arista Networks Platform »
Anonymous User
Chief Security Officer at a university
Their technical support has been pretty good. We haven't had many issues and they're very proactive. That's what we...
Read full review of Arista NDR »
Mayuresh Bhagwat
Founder, Director at Tres Infosol Pvt. Ltd.
Technical support is one of the best that you could come across. There is no need for improvement with technical...
Read full review of Mojo Networks »
VIJAY PANDEY
Network Architect at neev limited
The support is helpful, though they do have delays. However, their engineers are skilled and provide good support...
Read full review of Arista Edge Threat Management NG Firewall »
Barry Arendt
Owner at ThinkEzIT
The technical support is wonderful. They are all US-based out of Colorado. When you need help, you are not talking to...
Read full review of Untangle NG Firewall »
Anonymous User
Head of Information Security at a pharma/biotech company
Technical support has been good. The good news is that we haven't had to utilize their technical support too much,...
Read full review of Arista NDR »
Anonymous User
Consultant at a computer software company
I have never contacted the technical support for the solution.
Read full review of Arista Networks Platform »

Review 1 of 30

Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
ImranKhan10
Support Engineer at Salesforce
I would rate the technical support of LogicMonitor as eight.
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
ManishArora
Vice President at Zix
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
SantoshDevara
Senior Cloud Architect at Wissen infotech
Technical support is obviously good in LogicMonitor.
Read full review of LogicMonitor »
Suban Sarkar
Senior Consultant at a tech vendor
I am confident that LogicMonitor's customer support is good because our client team has never been dissatisfied with...
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Shlok Ganguly
Technical Support Lead at a tech vendor
I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
John Knopick
Observability Engineer at Universal Music Group
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
Read full review of LogicMonitor »
Anonymous User
Sr. Compliance Analyst at a computer software company
LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think...
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
Syed
IT Lead at a outsourcing company
The support team is good, but the response time is low; they need to focus on improving the response time.
Read full review of LogicMonitor »
Vinay Machave
IT Analyst at a tech vendor
The customer support for LogicMonitor depends on the plans that you have.
Read full review of LogicMonitor »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good if I get hold of a premier support agent first. I would rate the customer support a seven on...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »

Review 1 of 30

Technical Support

No Data Available

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