Compare Arista vs LogicMonitor

Arista

Based on 103 reviews.

LogicMonitor

Based on 35 reviews.

Overview

Arista Networks is a computer networking company headquartered in Santa Clara, California, USA. The company designs and sells multilayer network switches to deliver software-defined networking solutions for large datacenter, cloud computing, high-performance computing and high-frequency trading environments. Arista's products include an array of 10s switch. Arista's own Linux-based network operating system, EOS, runs on all Arista products.

Information Not Available

Sample Customers

Arista Data ANalyZer

IG Group, CBC Radio Canada, Fixed Mobiles Telecom, LivePerson, Samsung SDS

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Unomaly

ESL VasakronanTurtle Entertainment

Popular Solutions

Arista Networks Platform

11 reviews

3 reviews

1 reviews

11 reviews

1 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gary-Downey
Director of Information Technology at a consultancy
I just get on and monitor the interfaces, the networking, and the basics of it for this product.
Read full review of Untangle NG Firewall »
Adeagbo Olamide
Network Engineer at a tech services company
Arista Networks Platform is used most often for access points and switches. When setting up an organization or...
Read full review of Arista Networks Platform »
Denis Malinovtsev
Chief Technology Officer at a tech services company
I work as a consultant and integrator, using Arista Networks platform in my customers' networks. I deal with switches...
Read full review of Arista Campus LAN Switches »
Nimit Puvar
AVP Enterprise Sales at a tech services company
We are using the same products. We implement CloudVision, but have not implemented the security portion of that.
Read full review of CloudVision »
Anonymous User
systems engineer at a computer software company
My main use case for Arista Edge Threat Management NG Firewall is as a perimeter firewall. I use it as a perimeter...
Read full review of Arista Edge Threat Management NG Firewall »

Review 1 of 5

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Customer Service

Tareq Elqadah
Regional Sales Manager at a tech services company
Arista has excellent tech support distributed around the world.
Read full review of Arista Networks Platform »
Yogesh Bangar
Senior Network Engineer at a computer software company
The customer service and support took a lot of time to come on the troubleshooting call.
Read full review of Mojo Networks »
Matt @ CasCom
Service Delivery Manager at a comms service provider
I would rate customer service as seven to eight out of ten. They're pretty good and responsive, knowing their product...
Read full review of Untangle NG Firewall »
Benny Sumitro
GM Technical Management at a comms service provider
I was satisfied with the technical support.
Read full review of Arista Networks Platform »
Robert Wambani
CTO at a educational organization
The technical support for the solution is very helpful. I rate the technical support an eight out of ten.
Read full review of Mojo Networks »
Josh Evans
CEO at a tech services company
I would really like phone support for emergencies. I'm not sure if there is one. I don't think I've ever had to...
Read full review of Untangle NG Firewall »
MarekSzafrański
Senior Core Network Engineer at a pharma/biotech company
I have experience with the solution's technical support. The response from the product's support team was at a much...
Read full review of Arista Networks Platform »
MarekSzafrański
Senior Core Network Engineer at a pharma/biotech company
The solution's technical support was fast since if a support ticket was opened, then the support process was carried...
Read full review of Arista Campus LAN Switches »
Adeagbo Olamide
Network Engineer at a tech services company
I do not have direct support experience with Arista Networks Platform as I have not had an issue requiring their...
Read full review of Arista Networks Platform »
Anonymous User
Head of Information Security at a pharma/biotech company
Technical support has been good. The good news is that we haven't had to utilize their technical support too much,...
Read full review of Arista NDR »
Anonymous User
VP, Managed Services at a tech services company
Technical support has been responsive when needed.
Read full review of Mojo Networks »
Anonymous User
Chief Security Officer at a university
Their technical support has been pretty good. We haven't had many issues and they're very proactive. That's what we...
Read full review of Arista NDR »
Tony Udeze
Technical project manager at a tech services company
Arista Networks Platform's customer support is quite responsive. We would rate the customer support as a nine to 9.5...
Read full review of Arista Networks Platform »
Anonymous User
Network Engineer at a comms service provider
The technical support for this solution is quite good, but the deepness of the explanation in the documentation is...
Read full review of Arista Networks Platform »
Anonymous User
Support Engineer at a manufacturing company
I have not dealt with Arista's customer service, as we do not have Arista devices on our premises.
Read full review of Arista Networks Platform »
Anonymous User
Director Of Technology
Their tech support is amazing. Not a chat. It's not that we put in a Help Desk ticket, it's more that we're on the...
Read full review of Mojo Networks »
Anonymous User
Systems Engineer at a tech services company
The support experience has been positive so far. Although we haven't directly engaged with the technical support...
Read full review of Arista NDR »
Baris ITcentral
Arista Systems Engineer at a tech services company
I have not had any technical support cases with Arista.
Read full review of Arista Campus LAN Switches »
Anonymous User
Operations Director at a tech services company
The technical support is very good.
Read full review of Arista Campus LAN Switches »
Anonymous User
Head of Cyber Threat Operations at a energy/utilities company
Awake's technical support is very good. We have a good, solid relationship with them. It's pretty stellar.
Read full review of Arista NDR »
Anonymous User
systems engineer at a computer software company
I have not interacted with customer support for Arista Edge Threat Management NG Firewall.
Read full review of Arista Edge Threat Management NG Firewall »
Barry Arendt
Owner at a tech services company
The technical support is wonderful. They are all US-based out of Colorado. When you need help, you are not talking to...
Read full review of Untangle NG Firewall »
Kristofer-Laxdal
Director of Information Security at a computer software company
One of the nice things about Awake is they are nimble. One of the requests that I put in October for feature...
Read full review of Arista NDR »
Dibyendu Das
Director at a tech company
Generally, Arista's technical support is prompt. There can be delays but they're not bad. When we go back to them,...
Read full review of Arista Networks Platform »
Rick Pennington
Senior Security Engineer at a pharma/biotech company
Technical support is very responsive and quick to get things done. Any problems I have had with the product, they're...
Read full review of Arista NDR »
Anonymous User
Chief Technology Officer at a financial services firm
I don't think anyone is a 10 out of ten. There's always room for improvement. I'll give the Arista support group an...
Read full review of Arista NDR »
Anonymous User
Director of Projects and IT at a healthcare company
Awake was recently purchased by Arista, so they are part of the bigger company now. That may give them an opportunity...
Read full review of Arista NDR »
Jeff Nduva Nduva
Technical Operations Manager at a tech services company
In terms of customer support, so far I've not needed to contact them because I've not had any issues with the solution.
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at a tech services company
The solution provides really good technical support.
Read full review of Untangle NG Firewall »
Mayuresh Bhagwat
Founder, Director at a tech services company
Technical support is one of the best that you could come across. There is no need for improvement with technical...
Read full review of Mojo Networks »

Review 1 of 30

John Knopick
Observability Engineer at a music company
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at a tech services company
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at a retailer
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at a comms service provider
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at a computer software company
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at a tech services company
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at a computer software company
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at a tech vendor
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at a tech services company
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at a tech services company
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at a comms service provider
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
ManishArora
Vice President at a comms service provider
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Anonymous User
Information Security Senior Compliance Analyst at a computer software company
LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think...
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good, but escalations within customer support are not so good.
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at a educational organization
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at a tech services company
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »

Review 1 of 30

Technical Support

No Data Available

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