Compare Automation Anywhere vs Keysight Technologies

Automation Anywhere

Based on 695 reviews.

Keysight Technologies

Based on 62 reviews.

Overview

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Popular Solutions

Automation Anywhere

175 reviews

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Top Industries

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Energy/Utilities Company

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 2

WilsonAitan
Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)
The use case for this tool is generally for enterprise customers who have more than two monitoring tools. These...
Read full review of IxNetwork VE »
José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
Our objective is to evaluate the performance of GPON and DOCSIS networks which involves considering factors such as...
Read full review of Ixia Hawkeye »
Shyam_Prasad
AVP - Testing & QA at Laminaar Aviation
Our use case is mainly for UI layer regression test automation.
Read full review of Eggplant Performance »
Venkat Lkmula
Tech spesialist at INT tech services
We use this tool as a traffic generator tool. It is used to test the performance KPIs and throughput numbers. It is...
Read full review of IxChariot »
Naresh Nathala
Solutions Architect at IdeaBytes
We use Eggplant Test for functional testing. We rely on it for most of our cases, and we have been using it for...
Read full review of Eggplant Test »

Review 1 of 5

Customer Service

Kumar Animesh
Automation Manager at AMEX
They have a support channel where we can raise our concerns. If we cannot understand something or we do not have a...
Read full review of Automation Anywhere »
Vjaindra Sonawwane.
AGM- IT ( IT Projects Delivery & Innovation) at TFS
We experience difficulties in getting our issues resolved when dealing with technical support.
Read full review of Automation Anywhere »
IPSIT JANA
Automation & Emerging Technology Manager at Johnson Controls, Inc.
Support for Automation Anywhere includes L1, L2, and L3 tiers, which respectively handle various levels of issues...
Read full review of Automation Anywhere »
Anonymous User
Technical Consultant/Team Lead at a tech services company
The technical support team is extremely responsive.
Read full review of Automation Anywhere »
Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
Read full review of Automation Anywhere »
Jane Adams
Information Technology Specialist at RBC
Customer support is available and this ensures that any user experiencing any challenge in using the platform is...
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Anonymous User
Global Automation Lead at a wholesaler/distributor
In the earlier version, when we reached out with problems, they would often respond that features were not yet...
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Anonymous User
Senior Principal Consultant at a computer software company
My team has not been in contact with technical support.
Read full review of BotFarm »
Rajeev Mall
Finance Head of BSO Senior Group Division at a manufacturing company
On a scale of one to ten, Automation Anywhere would be a seven to eight. From my point of view working in the market...
Read full review of Automation Anywhere »
Partha Das
RPA Technical Lead at a energy/utilities company
I rate Automation Anywhere support nine out of 10. It's excellent. We have premium support. Our account manager is...
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Anonymous User
Associate Director, Healthcare Technology Solutions at a consultancy
The technical support is inconsistent. It seems like every time we call, there's someone who has only been with...
Read full review of Automation Anywhere »
MuhammadAli2
Senior Process Automation Analyst at a computer software company
I compare all other RPA tools to UiPath, which has excellent support—I'd rate it ten out of ten. In contrast, I'd...
Read full review of Automation Anywhere »
Manish Kumar
Software Engineer at a energy/utilities company
From a technical perspective, their support is pretty good. We get a ticket after submitting a request for help.
Read full review of Automation Anywhere »
Anonymous User
Digital Analyst at a energy/utilities company
I haven't really had to work with the Automation Anywhere technical support. I mostly use my in-house technical support.
Read full review of Automation Anywhere »
Anonymous User
Application Development Team Lead at Accenture
So far, it's good and responsive customer support.
Read full review of Automation Anywhere »
Anonymous User
Developer at a financial services firm
The technical support is amazing. It is the best support that we have worked with.
Read full review of Automation Anywhere »
SHARDUL VASAVADA
Sales Director at Tecnoprism
Their technical support is good.
Read full review of Automation Anywhere »
Shashikumar Kasarla
MTS IV Consultant at a comms service provider
The technical support is good. When we open tickets, we immediately receive a response. In some cases, we make...
Read full review of Automation Anywhere »
Anonymous User
Program Manager at a tech services company
The support team has a dedicated relationship manager, who is attached to our organization. We have the ability to...
Read full review of BotFarm »
Chetankumar K
Lead Consultant at a tech services company
It would be really good if they could give more priority to tickets which are raised by partners. Right now,...
Read full review of Automation Anywhere »
Anonymous User
Software Engineer at The Travelers Companies, Inc.
I have not personally had to call much, I'm not part of the team that would do that, but they've been fairly...
Read full review of Automation Anywhere »
Anonymous User
Digital Strategy Manager at a energy/utilities company
Technical support has been very good. Many a time, there was an issue with the configuration part, or the licenses...
Read full review of BotFarm »
Anonymous User
Program Manager at a manufacturing company
We just started using their technical support. Up until now, we were working only through our IT partner. The...
Read full review of Automation Anywhere »
Anonymous User
Business Operations Associate Consultant at ZS Associates
I used to have connections with Automation Anywhere folks every week/alternate week and I must say that they were...
Read full review of Automation Anywhere »
Anonymous User
RPA Architect at a consultancy
So far, I have not used customer service very much.
Read full review of Automation Anywhere »
Nayeem Mohammed
Program Manager - IA at Proven Consult
The technical support is very good. Typically we go to our partners and they are able to easily assist us. We're...
Read full review of BotFarm »
Bruno Rocha
Workforce Coordinator at a mining and metals company
The technical support has been good. They have been working closely with us. However, at the beginning, their support...
Read full review of Automation Anywhere »
Anonymous User
Software Engineering Manager at a financial services firm
Technical support is good. They need to improve their response to production issues. They need to have knowledgeable...
Read full review of Automation Anywhere »
Sankarlal M
Senior Consultant at a consultancy
The technical support team was very good to work with, as they were knowledgeable and provided good explanations....
Read full review of Automation Anywhere »
Will Haskell
Supervisor at a energy/utilities company
I don't use the technical support a lot. It feels like a lot of time that they will ask us to check the user manual....
Read full review of Automation Anywhere »

Review 1 of 30

José Enrique Cano Rodriguez
Assistant Consultant at Tata Consultancy
I would rate its customer support services nine out of ten.
Read full review of Ixia Hawkeye »
Venkat Lkmula
Tech spesialist at INT tech services
The technical support is good. We have also included Ix in our automation, so it is very easy to incorporate this...
Read full review of IxChariot »
Tayyaba Noreen
Student at SHEFFIELD HALLAM UNIVERSITY
I have not used the technical support because I wanted to install and use it with a free trial, but that was not the...
Read full review of Eggplant Test »
Anonymous User
Senior Test Consultant\Competency Lead at a tech services company
Service has been impressive time wise, with basic queries I always got a working answer with more complicated...
Read full review of Eggplant Test »
Anonymous User
SDWAN Architect at a aerospace/defense firm
Our experience with Ixia customer service has gone pretty well so far. We have dedicated support directly from Ixia....
Read full review of Ixia BreakingPoint »
Anonymous User
Integration Specialist at a financial services firm
The response time of the solution's technical support team is quite slow.
Read full review of Eggplant Test »
Anonymous User
Systems Engineer at a tech services company
Technical support strongly depends on what you are testing, because their knowledge of the product is very good....
Read full review of Ixia BreakingPoint »
Anonymous User
Signal and Power Integrity Technical Manager at a tech company
They have very good technical support. Their local sales representative usually comes to our office and does demos....
Read full review of Keysight Oscilloscopes »
Anonymous User
Director of Data Storage System Architecture at a manufacturing company
I would normally call technical support, if needed. They would respond with an email or come to our site.
Read full review of Keysight Oscilloscopes »
Sumanth Raja
Machine Learning Engineer at a tech company
I have not contacted technical support as of now.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior System Design Engineer at Xilinx
We have not had a chance to use the tech support, as of now. They have a pretty good relationship with our team to...
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior Signal Integrity Engineer at a manufacturing company
Sometimes, it's quite hard to get the technical support to come onsite. If we run into a hardware, measurement, or...
Read full review of Keysight Oscilloscopes »
Anonymous User
Director at a aerospace/defense firm
The technical support we receive is decent. So far, they've been helpful.
Read full review of Ixia BreakingPoint »
JINNY
QA Engineer at a computer software company
There is a health service in the Eggplant tool. When I have a problem, for example, with the latest version of the...
Read full review of Eggplant Test »
Anonymous User
Teamleader Test Software at a healthcare company
The support is good. I would rate the technical support between an eight to nine out of 10.
Read full review of Eggplant Test »
ChrisJohnson5
Operations Director at LifeSearch
Elliot, our account manager, has been really good. He understands our roadmap and plan and where we're going. We have...
Read full review of Eggplant Performance »
Anonymous User
Signal Integrity Engineer at a tech vendor
I evaluate technical support on the promptness in which they reply back, the detail. I would expect the application...
Read full review of Keysight Oscilloscopes »
Jon Goranson
QA Analyst at a transportation company
We have emailed their tech support and they have been absolutely fine. They have usually responded within a day. If...
Read full review of Eggplant Test »
Lorenzo Forni
EMC Engineer at a tech vendor
We have often needed technical support often. They were always ready to help us. They have been very useful. If you...
Read full review of Keysight Oscilloscopes »
Naresh Nathala
Solutions Architect at IdeaBytes
The support is pretty good. Eggplant Test offers 24x7 support with teams located in India, US, and UK, which are very...
Read full review of Eggplant Test »
Anonymous User
Senior VP Operations at a media company
Their customer support is really impressive. I would rate them a nine out of 10.
Read full review of Eggplant Test »
Kalyan Rapolu
Applications Engineering Leader, Principal Investigator at E.I. du Pont de Nemours and Company
Technical support is very helpful. They have a local technical office up here in Santa Clara. They can come anytime...
Read full review of Keysight Oscilloscopes »
Anonymous User
Presales Engineer at a tech services company
The technical support is very helpful.
Read full review of IxVeriWave »
Anonymous User
Business Analyst at a computer software company
There were occasions where I asked questions about coding and, within 15 minutes, I got answers. That was perfect. I...
Read full review of Eggplant Test »
Anonymous User
System Engineer at Inphi Corporation
They have an 800 number you call and they answer it day or night. And then, many of the engineers are in my Rolodex...
Read full review of Keysight Oscilloscopes »
Anonymous User
Signal Integrity Engineer at a tech company
Technical support is pretty responsive.
Read full review of Keysight Oscilloscopes »
Anonymous User
Electrical Principal Engineer at a tech company
On a scale of one to ten, I would give technical support a nine-and-a-half. They have very good technical support....
Read full review of Keysight Oscilloscopes »
Anonymous User
Developer / Team Lead at a computer software company
Their support is okay.
Read full review of Eggplant Test »
Robert Friedt
Engineer III Electrical & RF at a manufacturing company
Technical support is pretty responsive, pretty decent.
Read full review of Keysight Oscilloscopes »
Anonymous User
Senior System Engineer
We have received quick reactions and always get answers from the tech support.
Read full review of Ixia BreakingPoint »

Review 1 of 30

Technical Support

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