Service and Support
Eggplant Test's customer service is rated highly for responsiveness and knowledge, often scoring between 8-9 out of 10. Quick resolutions are common, but some note slow responses due to regional differences. Users report effective communication through phone or email. Eggplant Test provides 24/7 support with teams in India, US, and UK, although regional coverage, particularly in India, needs improvement. Some find the speed satisfactory, while others experience delays with complex queries.
Deployment
Eggplant Test's initial setup is generally straightforward, with most users finding it easy to install. Some configuration, especially relating to AI integration, can be intricate. While deployment times vary, the setup often requires some technical knowledge. Permissions issues can arise without local admin rights. Documentation and support are available, but familiarity with network settings can help streamline setup. Compared to other tools, it is manageable, though some training may be needed for certain features.
Scalability
Eggplant Test scalability encounters mixed feedback. It's widely used, supporting large-scale integration across global teams, but licensing costs hinder growth, limiting additional user access. While easy to manage user additions, licensing remains a financial challenge. Some users face connection issues and find language support restrictive. Despite these challenges, others successfully expand usage, appreciating its ease of scaling across platforms. Certain users report performance issues in distributed environments when regression pack sizes increase.
Stability
Eggplant Test demonstrates decent consistency, though not flawless. Many users note it improves with each version. Connectivity and resource availability might affect performance, notably on Linux. Some have experienced occasional crashes or issues during concurrent usage across machines. Despite these problems, quick support response is common. Frequent mention of minimal memory leaks and consistent operation highlights its reliability, with concerns about latency as library and system usage expands.