Eggplant Test vs Worksoft Certify comparison

Worksoft Certify and Eggplant Test are prominent competitors in the test automation software market, each boasting unique strengths and areas of dominance. Worksoft Certify offers significant advantages with its robust scriptless methodology and superior SAP automation support, while Eggplant Test excels in image recognition and cross-platform compatibility, bolstered by its AI-driven testing approaches.

Features: Worksoft Certify stands out for its scriptless, point-and-click methodology, allowing non-coders to easily interact with a variety of technology platforms. It supports extensive end-to-end testing for applications like SAP and Siebel and offers substantial SAP automation support. The inherent framework of Certify greatly simplifies test case development. Eggplant Test is renowned for its advanced image recognition and OCR capabilities, making it ideal for testing a broad range of applications and platforms. Its AI-driven approach ensures seamless cross-platform functionality, providing robust testing solutions despite varying application interfaces.

Room for Improvement: Worksoft Certify users have noted that the process of upgrading can be cumbersome, nearly equivalent to undertaking mini-projects. Its object identification, especially for web applications, requires better flexibility and simplicity. Eggplant Test faces criticism for its complex setup process and linear scripting model, which lacks event support necessary for workflow management. Enhancing its integration with third-party tools would also improve its value and applicability across various platforms.

Ease of Deployment and Customer Service: Worksoft Certify offers flexibility with various deployment options, including On-premises, Hybrid Cloud, and Public Cloud, thus catering to different organizational needs. In contrast, Eggplant Test primarily operates on-premises, limiting deployment flexibility. However, Eggplant Test boasts a superior reputation for customer service and technical support, with responsiveness and quality rated at 8.5/10. Worksoft Certify's customer service experiences are more varied, with reports of delayed response times.

Pricing and ROI: Worksoft Certify is generally perceived as pricier due to its traditional licensing model but offers compelling ROI, especially through its enterprise licensing options that enhance cost-effectiveness and testing efficiency. Nevertheless, the cost may deter smaller companies. Eggplant's pricing is considered high and more tailored to large enterprises, with significant ROI achieved through reduced testing time despite the high cost of individual licenses. Both products demonstrate substantial resource efficiency and testing time reductions, crucial for justifying their investment.