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Eggplant Test vs TestRail comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Eggplant Test automation cut testing time and costs, saving $75,000 per tester and achieving fast ROI with increased efficiency.
Sentiment score
8.0
TestRail improved productivity, collaboration, and accuracy in test management, providing valuable reporting, integrations, and an intuitive interface for users.
Time-wise, it saves about fifteen to twenty percent compared to Excel, and money-wise, it's around ten percent.
 

Customer Service

Sentiment score
7.7
Eggplant Test customer service is praised for quick, knowledgeable support, despite some time zone and coverage challenges.
Sentiment score
4.0
TestRail's self-sufficient support has mixed reviews on communication and responsiveness; some seek improvements for complex issues.
Eggplant Test offers 24x7 support.
Sometimes, you really need to speak to a person, and arranging such calls is not easy.
 

Scalability Issues

Sentiment score
5.9
Eggplant Test scales well and integrates strongly but faces challenges with licensing costs and performance slowdowns in large packs.
Sentiment score
9.5
TestRail remains stable and scalable with minimal maintenance, effectively managing increasing users and data loads for organizations of all sizes.
I have never experienced any issues with its scalability.
 

Stability Issues

Sentiment score
6.4
Eggplant Test is praised for stability and responsive support but faces occasional crashes, latency, and high resource usage.
Sentiment score
9.7
TestRail is praised for its strong stability and reliability, with users consistently rating it highly for performance.
 

Room For Improvement

Eggplant Test struggles with usability, integration, setup issues, and outdated features, requiring improvements in performance, support, and accessibility.
TestRail users seek enhanced reporting, better integrations, built-in defect management, and improved usability, performance, and automation features.
The two-system architecture that we currently follow could be better replaced with a one-system architecture.
TestRail lacks the functionality to map test cases to requirements and risks.
 

Setup Cost

Eggplant Test is costly yet ideal for large enterprises, with execution-only licenses offering better cost-effectiveness than competitors.
Enterprise users have mixed opinions on TestRail pricing, recommending shopping around and negotiating for the best deals.
 

Valuable Features

Eggplant Test excels in cross-platform testing with AI-driven automation, simplifying processes and enhancing collaboration through modular scripts.
TestRail excels in test management with intuitive organization, JIRA integration, user-friendly interface, real-time dashboards, and global accessibility.
It can auto-heal the test cases and suggest new paths for testing, enhancing our ability to automate end-to-end journeys across various applications.
It significantly saves effort in managing test execution and managing all test cases.
 

Categories and Ranking

Eggplant Test
Ranking in Test Management Tools
9th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
18
Ranking in other categories
Digital Experience Monitoring (DEM) (12th), Test Automation Tools (12th)
TestRail
Ranking in Test Management Tools
2nd
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Test Management Tools category, the mindshare of Eggplant Test is 5.6%, up from 1.9% compared to the previous year. The mindshare of TestRail is 12.2%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

Tayyaba  Noreen - PeerSpot reviewer
Empowers effective test automation with comprehensive platform coverage and scalability
There was no free trial in it. So, I studied it through a page that tells how it works. It will be good if a free trial is provided for users. Moreover, I would like to give some feedback on the installation process. There are other tools that are much easier to install and get started with. Eggplant could improve its installation process.
StuartBarker - PeerSpot reviewer
A tool that provides effective test management and real-time reporting capabilities
I have faced some issues with the integration between TestRail and Jira where the status of tests is not displayed (in Jira) due to I suspect security settings on the browser. In a large corporate environment, it is not easily changed. The support wasn't particularly helpful. It would be great if I could create custom reports, ideally with a tool designed specifically for that.
report
Use our free recommendation engine to learn which Test Management Tools solutions are best for your needs.
845,589 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
12%
Healthcare Company
12%
Computer Software Company
9%
Computer Software Company
20%
Financial Services Firm
10%
Manufacturing Company
10%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?
Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interface is really helpful and user-friendly; Selenium HQ makes it easy to navigate t...
What is your experience regarding pricing and costs for Eggplant Manager?
Eggplant Test is a bit expensive compared to its competitors.
 

Comparisons

 

Also Known As

Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
TestRail by Gurock
 

Overview

 

Sample Customers

FUJIFILM Group, NEC Personal Computers
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Find out what your peers are saying about Eggplant Test vs. TestRail and other solutions. Updated: March 2025.
845,589 professionals have used our research since 2012.