Compare AvePoint vs Dell Technologies

AvePoint

Based on 20 reviews.

Dell Technologies

Based on 2037 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

3 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Dell PowerEdge R-Series

147 reviews

Dell Unity XT

13 reviews

Dell PowerStore

129 reviews

Top Industries

Computer Software Company

15%

Retailer

Manufacturing Company

Financial Services Firm

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Lead Architect at a comms service provider
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »

Review 1 of 5

Customer Service

Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »

Review 1 of 12

RaedHassan
Senior Specialist Backup/Storage at National Bank of Kuwait
I have contacted Dell support for some Dell NetWorker issues. I think the support provided by Dell is good when...
Read full review of Dell NetWorker »
Jesse_B
Manager of networks and infrastructure at a government
The support for Dell XR2 Rugged Server is very good. They have the best support model for their solutions. They are...
Read full review of Dell PowerEdge XR-Series »
Thatayaone Timon
Systems Administrator at a mining and metals company
The technical support of Dell PowerStore would be rated somewhere from eight and going up, although support has not...
Read full review of Dell PowerStore »
ClaudioSalgado
IT Architect Consultant at RTFM
I have rated their customer support 8.5 out of 10, though I have not directly interacted with their support before.
Read full review of Dell APEX »
Stanislaw Jagielski
Trainer, Storage Consultant at Oxon
Because I am the inspector at our company I simply call my global instructor or another linked instructor if I need...
Read full review of Dell Avamar »
Naveen Radhwani
Head IT at TO THE NEW Digital
I would rate my experience with technical support as nine out of ten.
Read full review of Dell PowerVault »
Kuntal Malik
lead at Boston Scientific
I do not know much about the technical support or customer service team as I have not escalated any questions to...
Read full review of Dell PowerProtect Data Domain »
ErmiasGirma
Cloud Infrastructure Engineer at Safaricom Ethiopia plc
The technical support provided is excellent. I'm currently dealing with some issues after finishing the network...
Read full review of Dell Avamar »
Ovadya Rachamim
Storage & Data Protection Team Leader at TeraSky
I rate Dell support nine out of 10. We did not use professional services for deployment, but we contact support when...
Read full review of Dell PowerEdge R-Series »
PurwandiPurwandi
Senior Cloud Engineer at PT. Sigma Cipta Caraka (Telkomsigma)
We have had their tech support until now. There is no problem with their tech support. They provide good support.
Read full review of Dell Avamar »
Reza Ahmed Tuhin
Manager, Enterprise Solution Business at Smart Technologies
Dell's technical support is quite good.
Read full review of Dell PowerEdge XE-Series »
ITmanager10038
IT Infrastructure & Data Center Operation Engineer at Ministry of Communications and Information Technology (MCIT), Egypt
The Unity technical support is very good.
Read full review of Dell Unity XT »
Abhishek Mangal
Automation Consultant at a computer software company
I have not contacted technical support because, as consultants, we are not hands-on, and haven't had any reason to...
Read full review of Moogsoft »
Anonymous User
System Administrator at a mining and metals company
Their technical support can be very good. It depends on who you get, but that's how it's with any support...
Read full review of Dell Unity XT »
Martin De Silva
Product Owner at a retailer
Technical support, from my experience with the vendor, has been good. We're satisfied with the level of service Dell...
Read full review of Dell Avamar »
Anonymous User
Senior Network Engineer at a tech vendor
Dell has got very good tech support. I would rate them as a 9-out-of-10. There is not really much room for...
Read full review of Dell EqualLogic PS series »
Maurizio Davini
CTO at a university
Dell EMC's customer and technical support are the best in the market, for sure. We have almost all the Dell EMC...
Read full review of Dell PowerStore »
Anonymous User
System Architect at a computer software company
Technical support has been quite good. We are very satisfied with the level of support we receive.
Read full review of Dell SC Series »
Anonymous User
Technical Team Lead at a tech services company
We have not called support for three years. The technical documentation is good, so I would give it a rating of 9/10....
Read full review of Dell RecoverPoint »
Anonymous User
CISO Admin at a analyst firm
The solution’s technical support is amazing.
Read full review of Dell PowerStore »
Gerard Gerritsen
Owner at WijZijnDe.IT
Dell's support is very good. They are changing some things within the organization. I have my doubts that where they...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Coordinator at a insurance company
We don't use technical support from EMC, but we do get it from our reseller, and they have been just fine in terms of...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
CTO at Cloud Technology
Technical support is good. When you purchase it, there is one-year technical support from Dell. You can renew it...
Read full review of Dell PowerFlex »
Rev87463
Lead Engineer
We've had some small communication errors with support agents going on holiday and not doing a good handover of a...
Read full review of Dell PowerEdge R-Series »
Jeremy Meeler
Systems Programmer/Specialist -- Infrastructure Engineer at NC State University
I would rate support for this solution a six out of ten. A few years ago, I would have rated it an eight or nine out...
Read full review of Dell Unity XT »
Mohamed Abdu
IT Consultant at Ministry of Education
We do not contact technical support directly. Rather, we go through our partner for which we have a support contract....
Read full review of Dell VxBlock System »
Roni Pozdner
IT Systems Administrator at a computer software company
If I would give the customer support a rating on a scale of one to ten, I'd give them an 8.5 as there's always room...
Read full review of Dell PowerEdge R-Series »
Ehsan-Zaidi
CTO at ACOM
Technical support has been very knowledgeable and responsive. They're good. We're satisfied with the level of service...
Read full review of Dell PowerEdge C- Series »
Adalberto Ortiz Gonxalez
Works at Professsionales ‘‘em computer
The technical support needs to be improved, and I would give them a six out of ten. They could assign more digital...
Read full review of VxRail »
MuhammadAli3
Director - Products & Solutions at Advanced Electronics Company
I would evaluate Dell Technologies' service and technical support as very good and very responsive.
Read full review of Dell PowerStore »

Review 1 of 30

Technical Support

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