Compare AvePoint vs Dell Technologies

AvePoint

Based on 21 reviews.

Dell Technologies

Based on 2574 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

2 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Dell PowerEdge R-Series

193 reviews

Dell PowerStore

168 reviews

Dell Business Laptops

230 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

Financial Services Firm

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Axel Peter Brox
Hospitality Specialist at Bechtle
The primary purpose it is used for is mostly backup.
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
With DocAve Backup, we are using one component in DocAve, which is the storage optimization parts. It's actually an...
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Nate Moser
Director of Space Programs at a consultancy
My main use case for Dell Business Laptops is day-to-day everything. It could be used for email, software...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Customer Service

Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »

Review 1 of 12

Nate Moser
Director of Space Programs at a consultancy
I haven't had to use Dell Business Laptops customer support, so I can't speak on that. My IT team handles support...
Read full review of Dell Business Laptops »
Robert-Nilsson
Business Development Manager at Gignos
I have found the support from Dell EMC Avamar to be not as good as Veeam. The time it takes to receive support could...
Read full review of Dell Avamar »
Isaac Fisher
Chief Financial Officer at STL
The only time I've ever had a challenge was when the problem had gone beyond the initial support. And when we moved...
Read full review of Dell Unity XT »
Hassan_Zaki
Senior Pre Sales Section Manager at VAS Integrated Solutions
The support is acceptable but not great. The teams are capable enough and can solve problems, but they take some time...
Read full review of Dell PowerProtect Data Manager »
Skirmantas Juraska
Head of the infrastructure at Hostinger
Dell offers helpful technical support, including help and guidance when we have new server configurations.
Read full review of Dell PowerEdge R-Series »
Amarjit Rathee
Associate Vice President at Hitachi Systems, Ltd.
The support is excellent. The remote team is proactive.
Read full review of Dell ObjectScale »
Ricky Winandityo
IT system infrastructure manager at Anabatic Technologies
I've dealt with technical support in the past. They are helpful. We've worked with a local engineer, and he has been...
Read full review of Dell Unity XT »
Syed Habib
Head of Infrastructure Security (S.A.V.P) at EXIM Bank Ltd
The support is very good. The support team is familiar with the product and is available on-site during support...
Read full review of Dell Unity XT »
Anonymous User
Associate Director, Information Technology at a manufacturing company
The customer support for Dell PowerEdge XE-Series is very good. I would rate the customer support for Dell PowerEdge...
Read full review of Dell PowerEdge XE-Series »
Anonymous User
IT Director - Enterprise Storage and Data Protection at a manufacturing company
The support works very well. We deal with support from different parts of the world including Europe, Asia, and...
Read full review of Dell SC Series »
Anonymous User
Data Center Engineer And Server Administrator at a tech vendor
If one or two disks fail, we get a replacement from Dell. That is also a very handy process. We do not find any...
Read full review of Dell PowerStore »
RAJESHPURI
Owner at FORE SOLUTIONS
The solution's technical support is very good. We haven't faced any issues with the support team. I rate the...
Read full review of Dell Unity XT »
Anonymous User
Influencer at a recreational facilities/services company
The customer support for Dell Business Laptops is good.
Read full review of Dell Business Laptops »
AmitKumar48
Technical Implementation Specialist at AltiusTech Health
I am not often communicating with the technical support of Dell PowerVault; there is a middleman who actually...
Read full review of Dell PowerVault »
Anonymous User
Technical Support Manager at a computer software company
When I tried to open a ticket with the Dell EMC team, during the installation phase, they kept bouncing me from one...
Read full review of Dell PowerStore »
Amjed Antari
Pre Sales Manager at a tech services company
Technical support from Dell is the best when compared to other vendors. When speaking about platforms, customers can...
Read full review of Dell PowerEdge XE-Series »
Dacio Ferreira
System Administrator at Tigs
Customer service provides very good support, with an SLA of about one business day to respond to our tickets.
Read full review of Dell PowerEdge R-Series »
Petteri Olkinuora
System Analyst at a university
We only used technical support during the installation. When we installed it, we had to fix some things with support....
Read full review of Dell Unity XT »
Anonymous User
Vice President Product Management & Strategy at a tech vendor
They've been dynamite. I would rate them a ten out of ten.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Data Protection Architect at a consultancy
We have not had to use tech support often, beyond the normal occasional drive, standard part replacement. The support...
Read full review of Dell Unity XT »
Anonymous User
Consultant at a outsourcing company
I have worked with customer support, including technical support. My experience with the support is that I mainly...
Read full review of Dell PowerStore »
YiSun
Avp at a pharma/biotech company
The customer support for Dell Business Laptops is very fast. I would rate the customer support a 10.
Read full review of Dell Business Laptops »
Mikko Peltoniemi
Director Of IT at Star Kay White
I find Dell's customer service and technical support exceptional. All the support personnel have been very...
Read full review of Dell PowerEdge R-Series »
Mazen Jamal Eddine
Associate Business Manager at a tech services company
Technical support receives 8 out of 10. It depends on the client, actually. If they bought ProSupport Plus, the...
Read full review of Dell PowerEdge T-Series »
James Lowey
CIO at a educational organization
I have worked pretty closely with their engineers over a number of years. They have implemented several different...
Read full review of Dell PowerScale »
Nikolay Muravev
Lead System Administrator at Central Hospital of Civil Aviation
We are happy with everything, especially their technical support. We had a situation where there was an outage in the...
Read full review of Dell PowerMax »
VivekSrivastava
O&M Lead -Global Operation at a comms service provider
Until now, we have not required technical support.
Read full review of Moogsoft »
Anonymous User
Cybersecurity Consultant at a tech services company
I have always found Dell very helpful.
Read full review of Dell ObjectScale »
Edgar Orare
Senior Systems Engineer at NTT DATA
We haven't had to deal much with Dell technical support for this issue because most of the issues are resolved at the...
Read full review of Dell PowerProtect DP (IDPA) »
Don Hwata
Senior Systems Engineer at a marketing services firm
I haven't needed technical support and therefore cannot speak to how helpful or supportive they are.
Read full review of Dell RecoverPoint »

Review 1 of 30

Technical Support

No Data Available

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