Compare AvePoint vs Dell Technologies

AvePoint

Based on 20 reviews.

Dell Technologies

Based on 1991 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

4 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Dell PowerEdge R-Series

170 reviews

Dell Unity XT

13 reviews

Dell PowerStore

122 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Retailer

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Customer Service

Marios Georgiou
Director at a computer software company
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at a legal firm
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Robert Hedblom
Cloud and Solution Principal Architect at a tech services company
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Hendrik Belitz
Owner at a consultancy
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at a tech services company
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at a tech services company
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at a tech services company
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
Sungjae Yun
Consultant at a government
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »

Review 1 of 12

Faisal_Zia
Team Lead of Senior Directors at a computer software company
Support is wonderful. You email them, and they come to Webex and take the session.
Read full review of VxRail »
Mostafa Gouda
Group Technology Services Senior Manager at a hospitality company
I have had experience with technical support from Dell for Avamar. It's not very good, as it takes a very long time...
Read full review of Dell Avamar »
Sekou Knox
System Engineer at a comms service provider
The technical support for this solution is very good and we can contact them at any time. I would rate them a ten out...
Read full review of Dell PowerEdge R-Series »
Marc Gaethofs
ICT manager at a real estate/law firm
The technical support could be better. The problem with Dell support is that you have to explain your case to...
Read full review of Dell PowerVault »
HansThilen
System technician at a government
Dell offers very good technical support to its users. The solution's technical support team is very fast. I rate the...
Read full review of Dell EqualLogic PS series »
SamuelThomas
Consultant at a tech services company
The customer service is excellent.
Read full review of Dell VxBlock System »
AhmedAlwahashi
GTM Intelligent Infrastructure Data Center Manager at Dimension Data Middle East at a tech services company
DD Boost's technical support could be better.
Read full review of DD Boost »
Anonymous User
Network Administrator at a government
Technical support is much better now. They are responsive, and it is easy to get to the right person. They will blow...
Read full review of Dell Unity XT »
Anonymous User
Data center Manager at a financial services firm
Their technical support can be improved because, sometimes, when you report an issue, it takes a while for them to...
Read full review of Dell VxBlock System »
Anonymous User
System engineer at a engineering company
We encounter challenges, which we escalate to our internal support team and engage for resolution. The process seems...
Read full review of VxRail »
Tiby Thomas
Solution Architect at a government
Dell's technical support is always available for us. Technical support helps in resolving issues in a timely manner,...
Read full review of Dell PowerStore »
Anonymous User
Pre-Sales and Technical Manager at a tech services company
I haven't dealt with support because I haven't had any problems with the equipment.
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Systems Engineer at a tech services company
I have not needed to use technical support yet.
Read full review of Dell SC Series »
Anonymous User
Senior Storage Consultant at a financial services firm
Customer Service: On a scale of 1 to 10 : A 10 Technical Support: On a scale of 1 to 10 : A 10 EMC is as far as I am...
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Dhandayudapani C
TSG Manager at a tech services company
It is very user-friendly to read and determine the exact problem, unlike HP where different tools and L3 team support...
Read full review of Dell Unity XT »
Anonymous User
Director of IT at a insurance company
I am satisfied with their technical support.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Engineer at a tech company
Technical support generally is acceptable. Having to jump through hoops can sometime be frustrating. Especially when...
Read full review of Dell PowerEdge MX- Series »
Anonymous User
Director, Head of Colleague Support Services, Vice President at a financial services firm
The customer support for Dell Enterprise Laptops is excellent; the account team is good and very involved.
Read full review of Dell Business Laptops »
Mina Magdy
Senior Infrastructure Solutions Specialist at a tech services company
They provide good support. You can reach them, especially if your system is at ESRS, EMC functional support. You can...
Read full review of VxRail »
Anonymous User
Network Administrator at a engineering company
The technical support is better than Cisco's. It's awesome and better than the others. For the knowledge-based...
Read full review of Dell PowerConnect Switches [EOL] »
Olivier Mougin
Architecte Backup at a comms service provider
When we used the solution, it was still new, and so the customer service/technical support was not the best.
Read full review of Dell Avamar »
MuhammadAli3
Director - Products & Solutions at a manufacturing company
I would evaluate Dell Technologies' service and technical support as very good and very responsive.
Read full review of Dell PowerStore »
Cheul Jin-Lee
Consultant at a retailer
Dell support is robust, with geographically distributed branches and partner support. When issues arise, their global...
Read full review of Dell RecoverPoint »
Anonymous User
Senior Datacenter Consultant at a computer software company
The support is good. I would rate it eight out of ten.
Read full review of Dell ObjectScale »
Anonymous User
Storage Management Specialist at a healthcare company
Technical support has been good, occasionally there are issues with the accents so a lot of times it's better with a...
Read full review of Dell Avamar »
Anonymous User
Manager, Technical Operations at a construction company
The support for Dell PowerStore is exceptional; I would rate it at probably an eight or nine out of ten.
Read full review of Dell PowerStore »
Anonymous User
BI Project Manager/ Scrum Master at a computer software company
Their L1 support is not so good as of now. They have recently outsourced to a company, and they are not doing good....
Read full review of Dell RecoverPoint for Virtual Machines »
Jonathan Pierce
Senior systems program at a educational organization
I haven't used technical support.
Read full review of Dell Unity XT »
Anonymous User
Director of Information Technology at a logistics company
It takes a week for Dell's frontline support to find a solution or we have to escalate it with somebody above them.
Read full review of Dell PowerProtect DP (IDPA) »
Anonymous User
IT System Administrator at a aerospace/defense firm
I give the support a 10 out of 10. The people are a 10 but I´ll give the waiting time that it takes to get to the...
Read full review of Dell PowerEdge R-Series »

Review 1 of 30

Technical Support

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