Compare AvePoint vs Dell Technologies

AvePoint

Based on 20 reviews.

Dell Technologies

Based on 2093 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

3 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Dell PowerEdge R-Series

144 reviews

Dell Unity XT

10 reviews

Dell PowerStore

141 reviews

Top Industries

Computer Software Company

13%

Retailer

Manufacturing Company

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Customer Service

Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »

Review 1 of 12

Nick Hamilton
Enterprise IT Architect at ESTI Consulting Services
Technical support is good.
Read full review of Dell PowerPath »
Steven McClendon
Data Center Server & Storage Administrator at a manufacturing company
Dell's customer support for this product has been excellent, and there have been very few problems in support...
Read full review of Dell SC Series »
Hassan_Zaki
Senior Pre Sales Section Manager at VAS Integrated Solutions
Based on my experience with the solution's technical support, I rate the technical support a nine out of ten.
Read full review of Dell PowerMax »
Triet Pham
Information Technology Technician at Lac Viet Computing
The support for PowerProtect DD is satisfactory. I have dedicated support from Dell for Vietnam, and they are...
Read full review of Dell PowerProtect Data Domain »
Isaac Fisher
Chief Financial Officer at STL
It took a while the last time I tried to get support, but once I got connected to the support, it was quite easy. I...
Read full review of Dell NetWorker »
Vaidyanathan Swaminathan
Co Founder at a outsourcing company
Technical support is somewhere around six or seven on a scale from one to ten. The challenge is that support is not...
Read full review of Dell PowerEdge C- Series »
Faisal_Zia
Team Lead of Senior Directors at Net-International
Support is wonderful. You email them, and they come to Webex and take the session.
Read full review of VxRail »
Anonymous User
Pre-sales specialist at a computer software company
Technical support for this product is very good.
Read full review of Dell AppSync »
Anonymous User
Storage Engineer at a healthcare company
Technical support is excellent.
Read full review of Dell XtremIO »
Pavel Simsalek
IT Manager at a manufacturing company
Overall, the customer service is good. We are just starting to deploy bigger amounts of Dell servers, so it is too...
Read full review of Dell PowerEdge R-Series »
Shahab Vahdatian
Technical Specialist at Pouyan Pardazesh Tehran Co
Technical support is okay, however, it depends on the hard disc you put on the storage.
Read full review of Dell PowerProtect Data Domain »
MuhammadAli3
Director - Products & Solutions at Advanced Electronics Company
I would evaluate Dell Technologies' service and technical support as very good and very responsive.
Read full review of Dell PowerStore »
Terry Passineau
Senior Storage Engineer at a healthcare company
The technical support is lacking. We are working with Dell EMC to get some better understanding of this.
Read full review of Dell PowerMax »
Anonymous User
System Administrator for virtual platforms at a healthcare company
We haven't had a need for technical support but did receive sought advice on extending space and whether to expand a...
Read full review of Dell vSAN Ready Nodes »
Amit
Architect at a tech vendor
I would evaluate the technical support and customer service teams of Dell as adequate; I cannot say outstanding, but...
Read full review of Dell PowerProtect Data Manager »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
Technical support is very good.
Read full review of Dell NetWorker »
Anonymous User
Senior Manager at a tech vendor
Technical support has gotten progressively worse. In the past 24 months, give or take, the amount of attention from...
Read full review of Dell Unity XT »
Anonymous User
Senior Systems Consultant at a tech services company
Technical support for this product is excellent and I would rate them a ten out of ten. When you have questions, you...
Read full review of Dell SC Series »
Anonymous User
IT Specialist at a computer software company
At my current company, I have not yet needed to use their customer service, but at my previous company, I did a few...
Read full review of Dell PowerEdge R-Series »
Jasdevjuneja
Works
Dell support for Dell PowerMax is exceptional, rating a perfect 10 out of 10. The support team is highly capable and...
Read full review of Dell PowerMax »
Anonymous User
Territory Manager
I would rate the level of technical support as very good.
Read full review of VNX [EOL] »
Arnold Domacena
IT Infrastructure Manager at a energy/utilities company
The support for Dell EMC Unity XT is great.
Read full review of Dell Unity XT »
Geno Genov
Technical Director at Paraflow Communications Ltd.
The business model of the company is to use indirect methods for technical support. We are satisfied with the support.
Read full review of Dell XC Appliance »
Anonymous User
Director of IT at Sigal
I am satisfied with their technical support.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Systems Administrator at a computer software company
The technical support for this product is fine.
Read full review of Dell Unity XT »
Anonymous User
Pre-sale and Post-sale Engineer at a reseller
Technical support has been very helpful and responsive. They are knowledgeable. We're quite satisfied with their...
Read full review of Dell PowerEdge R-Series »
Samr Momani
IT Director at Essra hospital
We had some performance issues after our initial setup and they managed to resolve all the problems. I haven't needed...
Read full review of Dell PowerVault »
Robert Osbourn
Unix Architect at a retailer
I have interacted with them several times. We've had problems where we've got to have their help. They're average. It...
Read full review of Dell Avamar »
Don Hwata
Senior Systems Engineer at a marketing services firm
I haven't needed technical support and therefore cannot speak to how helpful or supportive they are.
Read full review of Dell RecoverPoint »
Alok Ranjan
Technical Lead at a comms service provider
In general cases, technical support is good. They're pretty responsive. But besides that, there have been some issues...
Read full review of VxRail »

Review 1 of 30

Technical Support

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