Compare AvePoint vs Dell Technologies

AvePoint

Based on 21 reviews.

Dell Technologies

Based on 2294 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

AvePoint Cloud Management

Hydro, Mercury IT, Bank of Hawaii

Popular Solutions

AvePoint Cloud Backup

3 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Dell PowerEdge R-Series

168 reviews

Dell PowerStore

146 reviews

Dell Unity XT

9 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

Retailer

Comms Service Provider

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Axel Peter Brox
Hospitality Specialist at Bechtle
The primary purpose it is used for is mostly backup.
Read full review of AvePoint Cloud Backup »
Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Pranav Telang
DGM at Airtel Digital
I started as a Storage and Backup Administrator and have been working with Data Protector and Dell PowerProtect Data...
Read full review of Dell PowerProtect Data Manager »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Fmontenegro Montenegro
CTO at To Be
My main use case for Dell PowerVault is primarily for massive storage of the information from our servers. A concrete...
Read full review of Dell PowerVault »

Review 1 of 5

Customer Service

Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »
Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »

Review 1 of 12

Osman Sercan SADIKOGLU
Storage and Backup System Architect at Turkiye Finans Participation Bank
I'm happy with Dell's technical support - we have a private support contact that ensures we get good support.
Read full review of Dell PowerMax »
Naveen Radhwani
Head IT at TO THE NEW Digital
Customer service and support are excellent. I would rate them ten out of ten.
Read full review of Dell PowerMax »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
The support that we get from Dell is really important because everything works fine when it's working fine, but...
Read full review of Dell PowerMax »
Hassan Esmaeili
Data Protection And Storage Expert at a manufacturing company
I have contacted technical support and customer support and tried to open a case. My experience with them includes a...
Read full review of Dell PowerStore »
EricLiu6
A VP at United Overseas Bank Limited (UOB)
I would rate their technical support as an eight, noting that personally, I feel the support was better ten years...
Read full review of Dell PowerStore »
Abdul Kariimu Ggubya
Enterprise Engineer Data Center Infrastructure at Sybyl
Technical support under Dell PowerStore, apart from the back-end Dell PowerStore node troubleshooting for partition...
Read full review of Dell PowerStore »
DavidDoan
Chief Executive Officer at Axigent Technologies Group
My impressions of the customer support and technical support are that the customer support and technical support with...
Read full review of Dell PowerEdge R-Series »
Udara Weerapperuma
Senior Consulting Engineer at Millennium Information Technologies
If I rate Dell technical support on a scale of one to ten, I would rate it around four. There is not really any room...
Read full review of Dell PowerStore »
Pranay Jain
Senior Software Developer at hireHQ
We have not had any need for customer support so far. However, as far as I know, it is good, since we can raise...
Read full review of Dell APEX »
Md. Shohel Rawshan Sarker
Assistant Vice President at a financial services firm
Dell EMC PowerEdge Rack Servers' remote support is quite good. Many a times I have opened a case and received from...
Read full review of Dell PowerEdge R-Series »
CleytonCandido
Senior Technical Pre-Sales at MW Microware
Dell's post-sales support is very strong and good. I trust in Dell's post-sales support. I would rate them a ten out...
Read full review of Dell PowerStore »
Sanjeevan Sivapaleswararajah
Manager, Network Ict at a energy/utilities company
Technical support has effectively addressed most of the issues. Initially, when running tests, challenges arose,...
Read full review of DD Boost »
Mehdi Gharbi
Head of Alliance at a tech vendor
Their support is perfect. There are never problems communicating with them. If you have any questions, you can...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior Storage Consultant at a financial services firm
Customer Service: On a scale of 1 to 10 : A 10 Technical Support: On a scale of 1 to 10 : A 10 EMC is as far as I am...
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Taj Hussain
Assistant Manager, Technology Support & Services at a comms service provider
I would rate the technical support by Dell a solid eight out of ten. I would rate their current support an eight out...
Read full review of Dell Unity XT »
Kevin Wright
Senior Manager IT Servies at National Football League
I evaluate customer service and technical support on the Dell side as straightforward; it has been easy to deal with....
Read full review of Dell PowerScale »
Anonymous User
Manager at a manufacturing company
We haven't really had to use technical support. It is pretty much set it up and let it go, like plug and play. I'm...
Read full review of Dell PowerMax »
Gene Uhl
Network Manager at a government
In recent months, their backend technical support has waned a little bit. They need to address the first-line...
Read full review of Dell PowerScale »
Anonymous User
Infrastructure Systems Team Lead at a manufacturing company
Technical support can be quite problematic and difficult to resolve issues.
Read full review of Dell XtremIO »
RESC
Storage Solutions Architect at a manufacturing company
The merger between Dell and EMC caused some issues with support tickets not getting assigned properly. The last few...
Read full review of Dell Unity XT »
Anonymous User
Professional system engineer at a tech services company
Technical support is a nine out of 10. It's fast and always fixes the issues. It would be a 10 out of 10 if sometimes...
Read full review of VNX [EOL] »
Julien Gard
Gestionnaire Systeme Et Reseau
I have not used Dell's customer support service; I do everything myself.
Read full review of Dell PowerEdge R-Series »
Andrius Paplauskas
Group Team Lead, Enterprise Solutions at a consultancy
The benefit of using Dell PowerStore is that we have comprehensive and excellent support from Dell. While we haven't...
Read full review of Dell PowerStore »
Anonymous User
IT Project Manager at a computer software company
We have not used their support much. The way we are set up, we can't use some of the features such as dial home for...
Read full review of Dell PowerEdge XE-Series »
Anonymous User
Head of Backup at a financial services firm
I would assess their support very positively. I have been working with them for several years, and I am very happy...
Read full review of Dell PowerEdge R-Series »
Anonymous User
IT Onsite Support Specialist at a consumer goods company
Dell's customer support is very good, especially since we have premium support for next-day hardware service.
Read full review of Dell PowerEdge R-Series »
HassanZaki
Data Center Manager at overit
Technical support is okay.
Read full review of Dell XtremIO »
Sanjay Charitesh Makam
Student at Rochester Institute of Technology
Customer support for Dell APEX is inconsistent; I cannot tell you exactly, but it is average.
Read full review of Dell APEX »
Anonymous User
Architect at a tech company
The technical support was very good for both the NetApp OCI and the EMC ViPR.
Read full review of Dell Storage Resource Manager (SRM) »
Radwa Fouad
Senior Presales Engineer at MST
I have never contacted technical support before.
Read full review of Dell PowerEdge R-Series »

Review 1 of 30

Technical Support

No Data Available

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