Compare AvePoint vs Veeam Software

AvePoint

Based on 20 reviews.

Veeam Software

Based on 599 reviews.

Latest Research

Buyer's Guide

AvePoint Cloud Backup vs. Veeam Data Cloud for Microsoft 365

January 2026

Veeam Data Cloud for Microsoft 365 vs. AvePoint Cloud Backup

Updated: January 2026

Buyer's Guide

AvePoint Cloud Backup vs. Veeam Data Platform

February 2026

AvePoint Cloud Backup vs. Veeam Data Platform

Updated: February 2026

Buyer's Guide

AvePoint Cloud Backup vs. Veeam Data Cloud for Microsoft 365

January 2026

AvePoint Cloud Backup vs. Veeam Data Cloud for Microsoft 365

Updated: January 2026

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

Popular Solutions

AvePoint Cloud Backup

4 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

0 reviews

Veeam Data Platform

36 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Retailer

Computer Software Company

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
Read full review of Avepoint FLY »

Review 1 of 3

Pranav Telang
Lead Architect at a comms service provider
The environments we work with for Veeam Backup for AWS include almost 1500 EC2 instances, so it was an enterprise...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at a tech services company
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at a tech consulting company
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at a hospitality company
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

Hendrik Belitz
Owner at a consultancy
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
Read full review of AvePoint Cloud Backup »
Marios Georgiou
Director at a computer software company
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
Read full review of AvePoint Cloud Backup »
Richard Banks
Microsoft 365 Product Manager at a legal firm
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
Read full review of Backup and Restore for SharePoint & Microsoft Office 365 »
Robert Hedblom
Cloud and Solution Principal Architect at a tech services company
We are super happy with the customer service and support.
Read full review of Avepoint FLY »
Robert Hedblom
Cloud and Solution Principal Architect at a tech services company
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at a tech services company
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
Read full review of AvePoint Cloud Backup »
Rajakumar Selvaraj
Consultant - Microsoft Solutions at a tech services company
The solution's technical support was good since they responded very promptly.
Read full review of Avepoint FLY »
Anonymous User
Owner at a tech services company
Technical support is excellent.
Read full review of AvePoint Cloud Backup »
Sungjae Yun
Consultant at a government
I have not experienced technical support with AvePoint Cloud Backup.
Read full review of AvePoint Cloud Backup »
Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
Read full review of Avepoint FLY »
Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
Read full review of AvePoint Cloud Backup »
ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
Read full review of Avepoint FLY »

Review 1 of 12

JitendraSadaye
Associate Technical Specialist at a consultancy
Their technical support is good. After the request is raised through the portal, the technical support team will...
Read full review of Veeam Data Platform »
Edward Hore
L3 Infrastructure Engineer at a retailer
Their customer service has been responsive every time we have asked for assistance.
Read full review of Veeam Data Platform »
Youssef Hmani
Technical Assistant at a tech services company
There are processes needed to enhance support. Technical support is an area that needs improvement.
Read full review of Veeam Data Platform »
Achilles Lobo
Infrastructure Architect at a outsourcing company
We don't directly contact technical support. Our service provider might if there are issues. However, if there are...
Read full review of Veeam Data Platform »
Giovanni Golinelli.
Hybrid IT Architect at a photography company
At times, our company needs to open a ticket with the technical team to troubleshoot some strange behavior or some...
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at a comms service provider
I haven't needed any tech support yet. I handle things myself if there is any issue.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Mike Kokolakis
Software Developer at a consultancy
I haven't used the solution's technical support since it provides good online documentation.
Read full review of Veeam Data Platform »
Jóhann G. Thorarensen
IT Manager at a educational organization
I find that technical support can be improved because for people who are knowledgeable, it is good, whereas for...
Read full review of Veeam Data Cloud for Microsoft 365 »
AndreXavier
CEO at a tech services company
I have not yet had any experiences with the customer support team of Veeam Backup for AWS.
Read full review of Veeam Backup for AWS »
Nivendran NAir
Solutions Architect at a computer software company
We have premier support with Veeam and they're very good.
Read full review of Veeam Cloud Connect [EOL] »
Ben Ndunda
IT Support at a financial services firm
I have not been in contact with technical support.
Read full review of Veeam Data Platform »
AkankshnethiN
Senior Associate and cloud operations at a tech services company
The customer service and support were frequently available for calls, and I could discuss them openly and resolve the...
Read full review of Veeam Data Platform »
Anonymous User
Systems Manager at a tech services company
We used the service of the Veeam technical support once on the fifth day after installation, and it was a good...
Read full review of Veeam Data Platform »
Sothon LIM
IT at a construction company
When I create a ticket, Veeam's technical support directs me to its L2 support. I rate the technical support a four...
Read full review of Veeam Data Platform »
See Keong Yau
Project Manager at a tech services company
Often, when we deal with support teams, they just send us the link to the KB for troubleshooting.
Read full review of Veeam Data Platform »
PhadimaMaruma
IT Technician at a government
Technical support really went out of the way to assist me. They even came to our offices to help us out with the...
Read full review of Veeam Data Platform »
Vivath Chan
Head Data Center and Cloud Infrastructure Unit at a financial services firm
The response time is quite slow and I have complained many times. But their technical skill is quite good. For most...
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a healthcare company
Customer Service: The customer service is excellent! Technical Support: Technical support is fantastic. Not only do...
Read full review of Veeam Data Platform »
Carlos-Alvarez
Director of Information Technology and Communications at a energy/utilities company
Technical support is good. I would rate them an eight out of ten.
Read full review of Veeam Data Platform »
KimYong Lim
Senior System Administrator at a manufacturing company
I would rate Veeam ONE's technical support a four out of five.
Read full review of Veeam Data Platform »
Anonymous User
Directeur service informatique at a comms service provider
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need...
Read full review of Veeam Data Platform »
Anonymous User
Sr. Systems Engineer
Customer Service: Excellent customer service. I have mostly dealt with tech support. Technical Support: Excellent....
Read full review of Veeam Data Platform »
Oola Opiyo
Senior Engeneer at a tech services company
I have not encountered customer service and support.
Read full review of Veeam Data Cloud for Microsoft 365 »
Robin John
Solution Architect at a computer software company
I have to call Veeam directly for support since we are working with them. It would take time if I raised a support...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a construction company
Technical support for this solution is very good.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Architect at a government
Customer Service: It's excellent. Technical Support: Veeam’s technical support is very good, and their responsiveness...
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a energy/utilities company
Customer Service: I would rate the customer service as a 4/5. Technical Support: I would rate technical support a 5/5.
Read full review of Veeam Data Platform »
Anonymous User
Sr. System Engineer at a energy/utilities company
Customer Service: 10/10. Technical Support: 10 but we haven't really used it.
Read full review of Veeam Data Platform »
Enayat Galsulkar
Senior Information Security Consultant at a comms service provider
Customer support should be improved.
Read full review of Veeam Data Platform »
Anonymous User
Technical Lead & ICT Senior Infrastructure Engineer at a tech services company
Customer Service: 1 to 10, I give an 8. Technical Support: 1 to 10, I give an 8.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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