Compare BeyondTrust vs SailPoint

BeyondTrust

Based on 128 reviews.

SailPoint

Based on 72 reviews.

Overview

BeyondTrust is an American company that develops, markets, and supports a family of privilege identity management and vulnerability management products for UNIX, Linux, Windows and Mac OS operating systems. BeyondTrust was originally founded in 2006 and provided Least Privilege Management software for the Microsoft Windows OS, before UNIX vendor Symark acquired BeyondTrust in 2009 and adopted BeyondTrust as the new company name.

Information Not Available

Sample Customers

BeyondTrust Endpoint Privilege Management

Aera Energy LLC, Care New England, James Madison University

BeyondTrust Privileged Remote Access

Horizon Beverage, Air Liquide, Gateway Bank of Florida

BeyondTrust Password Safe

Aera Energy LLC, Care New England, James Madison University

BeyondTrust DevOps Secrets Safe

Starbucks, Ebay, CSC, RBC, Williams-Sonoma, Carbonite

BeyondTrust Remote Support

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

BeyondTrust Remote Support

2 reviews

BeyondTrust Endpoint Privilege Management

6 reviews

BeyondTrust Password Safe

8 reviews

SailPoint Identity Security Cloud

16 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Government

Financial Services Firm

15%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
In Bangladesh, BeyondTrust Endpoint Privilege Management (EPM) is widely adopted for securing privileged access...
Read full review of BeyondTrust Endpoint Privilege Management »
PawanShirose
Associate Security Consultant at a tech services company
I am working on both BeyondTrust Password Safe and the PRA (Privileged Remote Access). I have three years plus...
Read full review of BeyondTrust Password Safe »
Hahn Rolf
CEO at a security firm
Normally, my customers use the solution with their internal service desk to support their employees, whether at their...
Read full review of BeyondTrust Remote Support »
Anil Kishore
Lead Engg. Information Assurance at a computer software company
The use case for BeyondTrust Privileged Remote Access is to provide access to vendors without a VPN.When...
Read full review of BeyondTrust Privileged Remote Access »
Yacov Ben-Moshe
Contractor at a financial services firm
We are using BeyondTrust DevOps Secrets Safe for all the security, such as logins, minimum privileges, Safe, and VPN.
Read full review of BeyondTrust DevOps Secrets Safe »

Review 1 of 5

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 1

Customer Service

Hahn Rolf
CEO at a security firm
Customer support was better in the past. About two years ago, the response times became longer. I would rate it a...
Read full review of BeyondTrust Remote Support »
Ben Masuku
Business Development Specialist at a tech services company
Their support team is very responsive. They have experienced engineers and we have direct contact with them if we...
Read full review of BeyondTrust Remote Support »
Vinay Dabas
Senior Sales Engineer at a tech services company
I would rate support as nine out of ten. Technical support is good and has improved over time. At one point, most of...
Read full review of BeyondTrust Password Safe »
Gary Jolley
PAM Architect at a tech services company
The technical support and customer services are phenomenal. There were instances when we experienced outages during...
Read full review of BeyondTrust Password Safe »
Nasir Akbar
Presales Engineer at a tech services company
The technical support of BeyondTrust Privileged Remote Access deserves a mark of three out of ten.
Read full review of BeyondTrust Privileged Remote Access »
Ali Zeeshan Hasnain
Associate Security Engineer at a security firm
I've dealt with technical support in the past, and they are quite good. When I had a critical case, they were...
Read full review of BeyondTrust Password Safe »
Hahn Rolf
CEO at a security firm
They have really great support. If you have to call, for example, someone at Microsoft, you need to wait in a queue...
Read full review of BeyondTrust Privileged Remote Access »
Sandeep Kundargi
Technical Lead at a tech vendor
Their support was excellent, providing valuable responses within a few hours. However, during the transition period,...
Read full review of BeyondTrust Endpoint Privilege Management »
Ali Hatamleh
IT operations manager at a tech services company
The technical support is very cooperative. Although I haven't faced any critical situations, the tickets for minor...
Read full review of BeyondTrust Password Safe »
Gary Jolley
PAM Architect at a tech services company
I used their email support, which is very good.
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Director CTO Office at a tech services company
I don't deal with technical support but I haven't heard any complaints. I think they're okay.
Read full review of BeyondTrust Remote Support »
Anonymous User
Senior Account Executive at a tech services company
The technical support is excellent. Bomgar also offers a very rich, technical documents website online. Their support...
Read full review of BeyondTrust Remote Support »
PeterNguyen
PAM Consultant at a insurance company
Their documentation is not very detailed. A lot of time, we have to go through their professional service. We do get...
Read full review of BeyondTrust Password Safe »
Juma Alshehhi
System Administrator at a government
The solution's technical support is good.
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Tech Support Manager at a retailer
Customer Service: 10++++ Technical Support: 10++++++
Read full review of BeyondTrust Remote Support »
Brenda Baloyi
Network Engineer at a tech services company
Whenever we log a support ticket, the support persons respond very promptly. They are very quick.
Read full review of BeyondTrust Password Safe »
Anonymous User
I.S. Architect at a insurance company
Their technical support is not that bad, but it can be improved.
Read full review of BeyondTrust Password Safe »
Anonymous User
IAM Senior Solutions Architect at a tech services company
I used to work there. I know this stuff by heart, so I don't need to call them.
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Cybersecurity Architect at a tech vendor
Their support team is outstanding, really the best in the industry. The support engineers are well-trained and they...
Read full review of BeyondTrust Remote Support »
Chris Derjany
Security Solutions Architect at a tech services company
I never had a problem for which I needed their technical support. The product is simple and easy to use. Our team is...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
The only time we had to work with them was for the initial setup. Their professional support helped us out with that....
Read full review of BeyondTrust Remote Support »
Faraz Abbasi
Security Engineer at a tech services company
The response time and the responsiveness, the level of support that they provide, is tremendous. I have worked on the...
Read full review of BeyondTrust Endpoint Privilege Management »
Prithivi R.
Lead consultant at a wholesaler/distributor
Their support is very good. As soon as we log a case, their support engineers respond and help us out. The response...
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Teaching Assistant at a university
I am totally satisfied with the product's tech support.
Read full review of BeyondTrust Password Safe »
Anonymous User
Information Security & PreSales Officer at a tech services company
Until now, there hasn’t been local direct support in Australia, so any support has to be raised via email and there...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
Configuration Specialist at a pharma/biotech company
I would say it's better than most.
Read full review of BeyondTrust Remote Support »
Anonymous User
Systems Administrator at a energy/utilities company
Support is very responsive and great to work with. It is not common to need support very often. The product does not...
Read full review of BeyondTrust Remote Support »
Hiren Mistry
Cybersecurity Architect
I didn't like it at all, but that was about two years ago. I'm not on the site anymore. I was the architect, and...
Read full review of BeyondTrust Password Safe »
Anonymous User
Team Lead, Network Infrastructure Business at a tech services company
We have been in touch with technical support and we are satisfied with them.
Read full review of BeyondTrust Endpoint Privilege Management »
Prithivi R.
Lead consultant at a wholesaler/distributor
I rate BeyondTrust support an eight out of ten. We are still in the initial stage, so we are building servers and...
Read full review of BeyondTrust Privileged Remote Access »

Review 1 of 30

Quach Van Lam
Security Officer at a financial services firm
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
Mitch MO
Specialist Consultant at a financial services firm
I have not directly received support from this company because another department handles all support inquiries....
Read full review of SailPoint Identity Security Cloud »
RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
Read full review of SailPoint Identity Security Cloud »
HamadaElewa
Technical Sales Manager at a tech vendor
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
Read full review of SailPoint Identity Security Cloud »
Narayanan D
Principle at a manufacturing company
I am satisfied with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
Read full review of SailPoint Identity Security Cloud »
Matt Thomson
Principal Consultant at a computer software company
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint Identity Security Cloud »
DharmendraKumar1
Senior Manager Cybersecurity at a tech vendor
Technical support is very good. I would rate them a nine out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint Identity Security Cloud »
Emiliano Saccani
Product Manager, Consultor at a tech services company
The technical support and community for SailPoint is great.
Read full review of SailPoint Identity Security Cloud »
Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

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