Compare BeyondTrust vs SailPoint

BeyondTrust

Based on 128 reviews.

SailPoint

Based on 72 reviews.

Overview

BeyondTrust is an American company that develops, markets, and supports a family of privilege identity management and vulnerability management products for UNIX, Linux, Windows and Mac OS operating systems. BeyondTrust was originally founded in 2006 and provided Least Privilege Management software for the Microsoft Windows OS, before UNIX vendor Symark acquired BeyondTrust in 2009 and adopted BeyondTrust as the new company name.

Information Not Available

Sample Customers

BeyondTrust Endpoint Privilege Management

Aera Energy LLC, Care New England, James Madison University

BeyondTrust Privileged Remote Access

Horizon Beverage, Air Liquide, Gateway Bank of Florida

BeyondTrust Password Safe

Aera Energy LLC, Care New England, James Madison University

BeyondTrust DevOps Secrets Safe

Starbucks, Ebay, CSC, RBC, Williams-Sonoma, Carbonite

BeyondTrust Remote Support

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

BeyondTrust Remote Support

2 reviews

BeyondTrust Endpoint Privilege Management

6 reviews

BeyondTrust Password Safe

8 reviews

SailPoint Identity Security Cloud

16 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Government

Financial Services Firm

15%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
In Bangladesh, BeyondTrust Endpoint Privilege Management (EPM) is widely adopted for securing privileged access...
Read full review of BeyondTrust Endpoint Privilege Management »
PawanShirose
Associate Security Consultant at a tech services company
I am working on both BeyondTrust Password Safe and the PRA (Privileged Remote Access). I have three years plus...
Read full review of BeyondTrust Password Safe »
Hahn Rolf
CEO at a security firm
Normally, my customers use the solution with their internal service desk to support their employees, whether at their...
Read full review of BeyondTrust Remote Support »
Anil Kishore
Lead Engg. Information Assurance at a computer software company
The use case for BeyondTrust Privileged Remote Access is to provide access to vendors without a VPN.When...
Read full review of BeyondTrust Privileged Remote Access »
Yacov Ben-Moshe
Contractor at a financial services firm
We are using BeyondTrust DevOps Secrets Safe for all the security, such as logins, minimum privileges, Safe, and VPN.
Read full review of BeyondTrust DevOps Secrets Safe »

Review 1 of 5

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 1

Customer Service

Gary Jolley
PAM Architect at a tech services company
I used their email support, which is very good.
Read full review of BeyondTrust Endpoint Privilege Management »
Ali Hatamleh
IT operations manager at a tech services company
The technical support is very cooperative. Although I haven't faced any critical situations, the tickets for minor...
Read full review of BeyondTrust Password Safe »
Gary Jolley
PAM Architect at a tech services company
I have interacted with them intimately and regularly. I would rate them a 10 out of 10 because they have not just...
Read full review of BeyondTrust Password Safe »
Prashant Uppuluri
Solution Architect at a tech services company
When providing a license for BeyondTrust, a certain subscription support function is provided to end users based on...
Read full review of BeyondTrust Endpoint Privilege Management »
Mohammed-Talukdar
Lead Cyber Security Architect at a tech services company
The customer service and support were always very good. When I was a customer, we had a systems integrator partner...
Read full review of BeyondTrust Endpoint Privilege Management »
Ben Masuku
Business Development Specialist at a tech services company
Their support team is very responsive. They have experienced engineers and we have direct contact with them if we...
Read full review of BeyondTrust Remote Support »
Hahn Rolf
CEO at a security firm
Customer support used to be faster with chat options available. However, support now requires opening a ServiceNow...
Read full review of BeyondTrust Privileged Remote Access »
Hartmann OLLIVIER De MONTAGUERE
IT Messaging Collaboration L3 Consultant at a financial services firm
I would rate technical support a three out of five. They take too long to fix issues, but that could be the fault of...
Read full review of BeyondTrust Password Safe »
Chase Cole
Sr. Systems Administrator at a government
The technical support has been okay. There have not been too many inquiries. I have asked questions from a developer...
Read full review of BeyondTrust Privileged Remote Access »
Himanshu-Pandey
Senior Manager at a consultancy
The customer service is excellent. They are responsive to severity issues immediately, however, coordination could...
Read full review of BeyondTrust Remote Support »
Hahn Rolf
CEO at a security firm
They have really great support. If you have to call, for example, someone at Microsoft, you need to wait in a queue...
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Cybersecurity Architect at a tech vendor
This product is backed up by excellent, very knowledgeable support.
Read full review of BeyondTrust Privileged Remote Access »
Yacov Ben-Moshe
Contractor at a financial services firm
We had some issues with the solution and once we contacted support they eventually solved the problem. They could...
Read full review of BeyondTrust DevOps Secrets Safe »
Anonymous User
Identity and Governance Access Lead
Customer Service: Very good. Technical Support: Very good
Read full review of BeyondTrust Endpoint Privilege Management »
Brenda Baloyi
Network Engineer at a tech services company
Whenever we log a support ticket, the support persons respond very promptly. They are very quick.
Read full review of BeyondTrust Password Safe »
Anonymous User
Unit Manager | Management Systems and Automation at a tech services company
My company has contacted the solution's technical support. I rate the technical support an eight out of ten.
Read full review of BeyondTrust Remote Support »
Anonymous User
Sr Cyber Security Manager at a tech vendor
We have a dedicated TAM. We have a dedicated technical manager who helps us with any questions or deployment issues....
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
The only time we had to work with them was for the initial setup. Their professional support helped us out with that....
Read full review of BeyondTrust Remote Support »
D4T
Director Information Security at a financial services firm
Support has been very very good.
Read full review of BeyondTrust Password Safe »
Anonymous User
Senior Specialist at a tech services company
Some of them are very good, and some of them are not good. Sometimes, you get a quick resolution, but sometimes, it...
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
IAM Senior Solutions Architect at a tech services company
I used to work there. I know this stuff by heart, so I don't need to call them.
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Sr Platform Engineer at a construction company
Technical support is mostly good.
Read full review of BeyondTrust Endpoint Privilege Management »
Anonymous User
It Manager
Their customer support is very good. They are quick, knowledgeable, and helpful.
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
ICT Technology & Release Manager at a healthcare company
Technical support is always good when engaged. We do not need to contact often. We mainly engage to answer questions...
Read full review of BeyondTrust Remote Support »
Kevin Baldwin
PC Technician at a university
We rarely need support for anything, but when we do, they are on it and always helpful.
Read full review of BeyondTrust Remote Support »
Anonymous User
Presales manager at a security firm
Based on the feedback from my colleagues who have never complained about the technical support, I would say that the...
Read full review of BeyondTrust Privileged Remote Access »
Anonymous User
Systems Administrator at a energy/utilities company
Support is very responsive and great to work with. It is not common to need support very often. The product does not...
Read full review of BeyondTrust Remote Support »
Anonymous User
Information Security & PreSales Officer at a tech services company
Until now, there hasn’t been local direct support in Australia, so any support has to be raised via email and there...
Read full review of BeyondTrust Endpoint Privilege Management »
Hiren Mistry
Cybersecurity Architect
I didn't like it at all, but that was about two years ago. I'm not on the site anymore. I was the architect, and...
Read full review of BeyondTrust Password Safe »
Anil Kishore
Lead Engg. Information Assurance at a computer software company
We provide ticket-based support for BeyondTrust Password Safe to our customers. They only reach out to us during...
Read full review of BeyondTrust Password Safe »

Review 1 of 30

Chris_Martin
Head of Advisory at a tech services company
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
Praveen Jalumuru
Technical Project Manager & Senior Security Architect at a tech vendor
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
Read full review of SailPoint Identity Security Cloud »
RameshBhattacharjee
Manager at a financial services firm
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at a energy/utilities company
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at a financial services firm
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
Quach Van Lam
Security Officer at a financial services firm
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
Read full review of SailPoint Identity Security Cloud »
Matt Thomson
Principal Consultant at a computer software company
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint Identity Security Cloud »
Chris Derjany
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
Read full review of SailPoint Identity Security Cloud »
DharmendraKumar1
Senior Manager Cybersecurity at a tech vendor
Technical support is very good. I would rate them a nine out of ten.
Read full review of SailPoint Identity Security Cloud »
Diego Rivera
Commercial and Technical Professional Manager at a computer software company
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IAM Architect at a comms service provider
Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
Read full review of SailPoint Identity Security Cloud »
Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint Identity Security Cloud »
Narayanan D
Principle at a manufacturing company
I am satisfied with their technical support.
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.