Compare Bitdefender vs Hornetsecurity

Bitdefender

Based on 171 reviews.

Hornetsecurity

Based on 40 reviews.

Latest Research

Buyer's Guide

Bitdefender Hypervisor Introspection vs. Hornetsecurity Email Spam Filter and Malware Protection

September 2026

Hornetsecurity Email Spam Filter and Malware Protection vs. Bitdefender Hypervisor Introspection

Updated: September 2026

Buyer's Guide

Bitdefender Security for AWS vs. Hornetsecurity Email Spam Filter and Malware Protection

September 2026

Hornetsecurity Email Spam Filter and Malware Protection vs. Bitdefender Security for AWS

Updated: September 2026

Buyer's Guide

Bitdefender Security for AWS vs. Hornetsecurity Email Spam Filter and Malware Protection

September 2026

Bitdefender Security for AWS vs. Hornetsecurity Email Spam Filter and Malware Protection

Updated: September 2026

Sample Customers

Bitdefender Hypervisor Introspection

Kansas Development Finance Authority (KDFA), Quilvest

Bitdefender Security for AWS

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Bitdefender Sandbox Analyzer

Archdiocese, Northstar, SeSa, W&W Informatik, Yamaha Motor Europe

Hornetsecurity Advanced Threat Protection

FESTO, TDK, Gerry Webber, CLAAS, Konica Minolta

Hornetsecurity Email Spam Filter and Malware Protection

concordia, mazars, festo, claas, muller, avira

Popular Solutions

Bitdefender GravityZone EDR

4 reviews

Bitdefender GravityZone Enterprise Security

5 reviews

Bitdefender Security for AWS

15 reviews

Hornetsecurity Altaro VM Backup

2 reviews

Hornetsecurity 365 Total Protection

1 reviews

Hornetsecurity Email Spam Filter and Malware Protection

1 reviews

Top Industries

Comms Service Provider

13%

Outsourcing Company

10%

Manufacturing Company

Construction Company

Outsourcing Company

14%

Comms Service Provider

12%

Construction Company

11%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Abhimanyu Das
Senior Cybersecurity Engineer at Kyndryl
My main use case for Bitdefender Security for AWS is primarily for investigation purposes. Bitdefender Security for...
Read full review of Bitdefender Security for AWS »
HarshBhardiya
SOC Engineer at a outsourcing company
Our usual use cases for Bitdefender GravityZone EDR include compliance and control over the endpoints, periodic...
Read full review of Bitdefender GravityZone EDR »
Robin Cook
MSP Partner Manager at a computer software company
Bitdefender Total Security is used for my own personal use.
Read full review of Bitdefender Total Security »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
I am using GravityZone Business Security as an endpoint antivirus and EDR solution. It collects all the scan reports...
Read full review of GravityZone Business Security »
Anonymous User
Company Advisor
Our customers typically use Bitdefender GravityZone Extended Detection and Response (XDR) primarily as an antivirus...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »

Review 1 of 5

Asif Usmani
Regional Sales Manager at S2
We use it for VM backup and Office 365 backup.
Read full review of Hornetsecurity Altaro VM Backup »
CiroValenzuela
Mechanical Engineer Co-Op at a security firm
Hornet Security is used to backup Office 365 mailboxes, Teams, SharePoint, Planner, and OneDrive for clients.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Heriberto Mendez Olivo
CEO at Cyber Internet Services (Pvt) Ltd.
Our use case with Hornetsecurity 365 Total Protection is to protect the 365 email.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Coordonnateur Du Service at a government
We use Hornetsecurity Email Spam Filter and Malware Protection solely as a secondary security layer. It is not...
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »

Review 1 of 5

Customer Service

Saijeet Kalpoth
Regional Manager at Informa Solutions Pte Ltd
Technical support responds accordingly to service tickets but there is room for improvement.
Read full review of GravityZone Business Security »
Giuliano Souza
CEO e DPO at Souza Tecnologia
We have had a good experience with customer service and support.
Read full review of Bitdefender GravityZone Enterprise Security »
Raghu Setlur
Director at Peritas IT Solutions
It's very customer-friendly. We haven't had any major issues, only very minor ones.
Read full review of Bitdefender GravityZone Enterprise Security »
Sandeep Ramachandran Nair
Director Sales & Support at Oval Infosec
I've never had a reason to contact technical support so far. Everything has been running smoothly. I'm very...
Read full review of Bitdefender Total Security »
Kamel Ahmed
Senior Operator at Egyptian Projects Operation and Maintenance (EPROM)
The technical support is good. It is as good as Kaspersky’s technical support. I rate the technical support an eight...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
DeepakReddy
Sr.Devops engineer at Scaler
Bitdefender Security for AWS has good usability as it includes the GravityZone console, which is a central management...
Read full review of Bitdefender Security for AWS »
Nadeem Iqbal
Cloud Technical Engineer at a comms service provider
My experience with Bitdefender customer support has been positive overall. The support team is generally responsive,...
Read full review of Bitdefender Security for AWS »
Destek Destek
IT System Administrator at Aykatech Bilişim
I sometimes call the Bitdefender Security for AWS support team for help, particularly with initial installations,...
Read full review of Bitdefender Security for AWS »
Anna Moshchitskaya
GRC & Cyber Security Consultant at Merlink
The solution's customer services are good. Although, the customers want them to provide support in the Hebrew...
Read full review of Bitdefender GravityZone EDR »
Jay Barwick
President at River Mill Data Management, LLC
I have only had to contact customer service once regarding some questions regadrding my renewal date. I have never...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Company Advisor
I communicate with the technical support of Bitdefender very rarely, as I haven't really had the need to. My...
Read full review of Bitdefender GravityZone Extended Detection and Response (XDR) »
Jonah Uypico
IT Network Manager at Department of Education - Philippines
We have access to local support via a local partner. I've only dealt with the local team. They have been helpful and...
Read full review of Bitdefender MDR »
Anonymous User
IT Director at a wholesaler/distributor
Normally, we don't directly interact with Bitdefender's tech support. We have our own team to take care of it.
Read full review of GravityZone Business Security »
Anonymous User
Business Development & Marketing Manager at a tech vendor
In Greece, for cybersecurity, our company offers local support for GravityZone Business Security. I could say from...
Read full review of GravityZone Business Security »
MahmoodAbdollahi
Senior Network Engineer at Dejpaad
The support is very good, and we are satisfied with their level of assistance.
Read full review of Bitdefender GravityZone EDR »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
Sometimes the response takes more time than usual because level three support does not exist in Brazil.
Read full review of Bitdefender GravityZone Enterprise Security »
Wilfred Mwigio
ITOfficer at a educational organization
I am satisfied because the only time I needed tech support was during the initial setup. We did some onboarding, and...
Read full review of Bitdefender GravityZone Enterprise Security »
Anonymous User
Head of IT Department at a transportation company
Technical support is a nine out of 10.
Read full review of Bitdefender GravityZone EDR »
Robert Nevans
CEO at CSToday
The technical support is amazing. It's pretty much instantaneous. We've very satisfied with the level of service we...
Read full review of Bitdefender GravityZone EDR »
BenWiesner
Senior Network Manager at Denis Enterprises
The technical support is good. We use a third-party partner who deals directly with their technical support. I have...
Read full review of Bitdefender GravityZone EDR »
Robert Nevans
CEO at CSToday
GravityZone support is excellent. They're always right. I had to swallow my pride because twice I thought I was...
Read full review of Bitdefender Sandbox Analyzer »
Anonymous User
Analista de Infraestrutura de TI at a tech vendor
Customer support can be considered from two angles. The knowledge base is excellent and can solve many of the...
Read full review of Bitdefender Security for AWS »
Rajat_Gupta
Information Security Officer at GlobalSign
We faced issues in the past with customer support for this solution as we waited a long time for replies to emails.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
CTO at a tech services company
I've never needed to use technical support.
Read full review of Bitdefender GravityZone EDR »
Anonymous User
Nical Consultant at a manufacturing company
I appreciate that Bitdefender support reached out to me when I needed assistance. I would rate them at around seven...
Read full review of Bitdefender GravityZone Enterprise Security »
Preventa Ca
Ingeniero Preventa at a non-profit
My experience with the technical support of Bitdefender Security for AWS has been functional and it has worked.
Read full review of Bitdefender Security for AWS »
MarsHuang
Senior Engineer at BHV
The technical support by Bitdefender is good. Feedback is prompt, and they always resolve my problems.
Read full review of Bitdefender GravityZone XDR »
Anonymous User
Information Security Manager at a financial services firm
They are responsive and provide you the solution with 24 hours (Depends on Time Zone).
Read full review of Bitdefender GravityZone EDR »
Saranjit Kainth
Head of IT at RD Tech
The solution's technical support team has been very, very helpful.
Read full review of Bitdefender GravityZone EDR »
Saranjit Kainth
Head of IT at RD Tech
We need to pay extra for support, but it is outstanding.
Read full review of Bitdefender GravityZone Enterprise Security »

Review 1 of 30

Asif Usmani
Regional Sales Manager at S2
In terms of support, there is absolutely no problem.
Read full review of Hornetsecurity Altaro VM Backup »
CiroValenzuela
Mechanical Engineer Co-Op at a security firm
I haven't used the support much, but when I have called, they responded quickly, so it's quite satisfactory.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
Read full review of Hornetsecurity Altaro VM Backup »
Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Albeez
IT Director at DAR AL ARKAN
Support is good.
Read full review of Hornetsecurity Altaro VM Backup »
Heriberto Mendez Olivo
CEO at Cyber Internet Services (Pvt) Ltd.
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Coordonnateur Du Service at a government
The customer service and support are good.
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »
Anonymous User
Owner at a tech services company
Nine out of 10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
Read full review of Hornetsecurity Altaro VM Backup »
Heriberto Mendez Olivo
CEO at Cyber Internet Services (Pvt) Ltd.
I would rate their support a 10 because when I have any issue, the support is very good.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
Read full review of Hornetsecurity Altaro VM Backup »
Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Network Analyst III
Excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a computer software company
Their support is excellent.
Read full review of Hornetsecurity Altaro VM Backup »

Review 1 of 30

Technical Support

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